28 Social Media Assistant Associate Specialist jobs in the Philippines

The Social Media Executive is responsible for planning and executing the social media program for the Group, overseeing all social media channels and campaigns to drive engagement and awareness. Social Media: Manage day-to-day social media activity - generate, edit, publish and share engaging contentLiaise with key stakeholders in the Group – talent, marketing, research – to understand plans, advise on the most effective channels and manage flow of content to ensure complementary activity across sometimes competing prioritiesMake informed decisions regarding social media activity based on thorough and researched understanding of which communities are relevant to target audiences – candidates, clients, prospects, industry communitiesIntegrate social media approaches with wider marketing and communication initiatives ensuring all campaigns and activity are on brand and driving maximum engagementUnderstand all aspects of organic social media and maintain knowledge of new and emerging technologies and approaches to social media and actively champions new ideas and initiativesMeasure impact and performance of social media activity and revise plans accordingly, sharing feedback and data from social media with key stakeholdersMaintain visibility of conversations across all social media channels, liaising with key stakeholders in the business to recommend and implement appropriate reactionOversee social media channel design etc… LinkedIn Life, profile pictures, bannersRequirements Communication: Effective communication is crucial to convey ideas clearly to various stakeholders, both internally and externally. Consistency in brand voice is essential when communicating on social media platforms Platform expertise: Staying up-to-date with social media platforms, algorithms, and trends, understanding how each platform works, using knowledge to create engaging content and optimize/adapt strategy Data Analysis : Analyzing social media data, interpreting reports, understanding metrics, and using insights to refine strategy. Content Management: Strong content management skills to curate and create compelling content Creativity: Being creative to develop fresh and engaging content - catchy captions, eye-catching visuals Project Management: Helping you to stay organized, meet deadlines, and handle campaigns effectively Stakeholder Management : Strong stakeholder management skills are essential to coordinate efforts, delegate tasks, and ensure everyone works cohesivelyBenefitsFlexible working opportunitiesCareer progression and continuous technical and non-technical trainingCompetitive salary and bonusesEngaging tech team events and networking opportunitiesInternational travel and generous benefit

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
A DAY IN THE LIFE .
+ Monitoring of digital and social media channels, collecting, structuring, analyzing data, generating insights and giving actionable recommendations that contribute to the digital strategy of the Market, Brands and relevant functions.
+ · Omnichannel analysis to deliver data-driven conclusions in reports/ dashboards/ presentations to address business questions, including but not limited to owned digital and social channels measurement, analysis of marketing campaign performance, analysis and insight on brand ecosystem and crisis listening.
+ · Gather business requirements and feedback, analyze them, and transform into actionable recommendation to ensure accurate and timely delivery of reports and ad-hoc requests.
+ · Perform independently ad-hoc analysis/ research as required by business to deliver clear, concise and actionable insights and findings to relevant stakeholders. Present findings to internal and external stakeholders.
+ · Social listening to identify potential reputational risks and giving timely report to help Market/Brands to help prevent issue escalation, provide support in issue management
+ · Maintain PowerBI reports by extracting, collecting, and consolidating the data to save it on repository location like SharePoint. Refresh the report on a periodic basis as aligned with Market. Contact POC if there is any issues and challenges on the reports.
+ · Keep track of trending conversations in our community and across our competitors to provide actionable insights to Partners that will improve messaging and content creation.
+ · Set alignment calls with Market Partners, Brand Teams and eBusiness Lead to present the report, insights, and recommendations.
+ · Work closely with Brand teams/Businesses/Functions on the day-to-day execution of analytics projects and initiatives to support them in meeting their performance objectives.
+ · Attend and facilitate alignment calls with Market Partners to monitor action items and ensure that all needed support are being addressed.
+ · Ensure all relevant data is processed, labelled/tagged, and structured accurately in corresponding digital and media analytics tool
ARE YOU A FIT?
+ Bachelor's degree in Communications and other related courses
+ 6-12 months of experience working in Digital and Social Media
+ Strong knowledge of how Social Media platforms work (Twitter, Facebook, LinkedIn, Instagram, YouTube, **TikTok** )
+ Knowledge in different digital metrics across social media platforms
+ Specific hands-on experience with social media listening tools (Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics or similar)
+ Ability to work with large volumes of data and find the story in the metrics, create and communicate findings by analyzing data from variety of sources, both quantitative and qualitative.
+ Proficient user of MS Word, PowerPoint and Excel
+ Data visualization experience with Power BI or similar tools is a plus
+ Strong data analysis and problem-solving skills.
+ Background working with analytical tasks
+ Proficiency in English language for both written and oral.
+ Working with high-volume, multi-platform, complex tasks
+ Exposure to working in a corporate and multi-cultural setting

**Job Requirements**:

- At least Highschool graduate
- Able to write and speak in English
- Computer literate
- Proficient in Microsoft offices (e.g. word, excel, ppt)
- Can navigate social media sites (e.g. Facebook, Instagram, Twitter, Tiktok, Messenger, Viber, Telegram and others)
- Knowledgeable in online sports betting.
- Preferably with knowledge as a bettor or as an agent.
- Willing to undergo 1 month training.
- Amenable to work on site.
- Amenable to work 6 days/week, shifting schedule
- Can Start ASAP

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Alabang: Reliably commute or planning to relocate before starting work (required)

Role: Social Media Manager / Community Manager

Salary: Php 35,000 - 45,000

Job type: Full-time

Work Schedule: 10:00 PM - 7:00 AM Philippine Time, Monday to Friday

Location: - Work From Home



Responsibilities:

- Engage and convert social media followers into customers for client restaurants

- Implement strategic outreach sequences and create personalized messaging for follower engagement

- Monitor competitor audiences and engage with potential followers using platform-specific strategies

- Utilize Instagram, TikTok, and Facebook for targeted engagement and community-building efforts

- Organize and maintain digital community events and exclusive social media offers

- Track key performance metrics and refine outreach strategies based on data



Qualifications:

- Experience in Social Media Management and Outreach

- Proficient in creating engaging content and copywriting

- Ability to navigate social media platforms like Instagram, TikTok, and Facebook

- Familiarity with tools such as Clickup, Gmail, and Agorapulse

- Strong communication skills and a sales mindset

- Resilient, professional, coachable, and intellectually curious



Benefits:

- SSS, PhilHealth, Pag-Ibig

- 13th Month

- HMO

- 10 Vacation Leave & 10 Sick Leave

- Maternity / Paternity Leave

- Severance Pay

**Job Summary**
Front line contact center agents who handle calls chats and emails for our clients and their customers These cases include responding to inquiries managing complaints troubleshooting significant client and customer service problems and providing general information in a professional manner through positive and quality interactions
**Responsibilities**
Front line contact center agents who handle calls chats and emails for our clients and their customers These cases include responding to inquiries managing complaints troubleshooting significant client and customer service problems and providing general information in a professional manner through positive and quality interactions
2 Key Responsibilities list what the person will be doing on a day to day basis of time
Address issues or tasks assigned to them through ticketing systems via Chat Email or Phone channels
Provide guidance and support to drivers via phone for break and maintenance requests
Assist with monitoring of vehicle alerts including but not limited to service alerts oil changes za and gasetc and take action as necessary by submitting work orders
Strong communication both written and verbal Compose thoughtful concise messages that align with Waymos voice across all channels
Excellent active listening skills
Time managementorganizational skills
Excellent professional and diplomatic skills while being empathic with the client and or customer
Monitor rider interactions through visual and audio prompts in our internal tools
Adaptable and flexible not afraid of change which leads to growth
Comfortable working in a fastpaced environment
Superior troubleshooting skills with the goal of first touch resolution Know when to escalate to Team Lead with complete troubleshooting description in case notes
Functional Testing for SW and HW related updates on required basis
Computer proficiency able to navigate Google Applications
Maintain up to date knowledge of Waymos selfdriving technology our service and messaging by completing new trainings and knowledge checks in a timely manner
Case creation categorization correct client codeprioritization Case closure follow up on aging or open tickets
Escalate to Team Lead if all areas of troubleshooting have been tried Monitor user interactions and prioritize inquiries through our internal CRM system
Superior skills at multitasking phones chats and emails Exemplify professional and diplomatic demeanor with client and customer
Meet internal metrics such as quality performance SLAs and shift adherence
3 Job Requirements
As per the 2006 Age Discrimination Act please do not specify number of years experience Use words like Extensive Strong Good Fair
Essential Skills
Should have excellent problem solving skills and the ability to logically reason out deduce situations logically to troubleshoot sequentially in order to provide global quality assistance
Must be ambitious energetic and carry the mindset to deliver first time resolution
Excellent customer service skills thorough with call chat and email correspondence
Basic technical troubleshooting knowledge Technological awareness is a must
Must be spontaneous creative and showcase the quality of taking personal ownership to solve for customer needs
Must carry a professional diplomatic and empathetic persona which is evident through the quality of work handling voicemail Email Chat transactions with client and customer steps were taken to make sure details are clearly and concisely written
Should be flexible to working in shifts and familiar with a 24x7 work atmosphere
Nice to Have Skills
Experience of working with Tier 1 clients
Knowledgeexposure on ticketing tools Service Now Remedy Spiceworks Hubspot etc
Knowledge on operationsservice delivery and ability to manage critical situations with minimum supervision
Already have an understanding of Contact center metrics and how they relate to the teams goals and Customer Service
**Qualifications**
34 years of customer service experience Experience for a ride sharing service car company preferred
Willing to work onsite 100 of the time
Excellent spoken and written communication skills Versant 65 or CEFR C1
For Internal Hires the following also applies
Successful completion of 90 day probationary period
No Attendance Occurrenceswrite ups or disciplinary action within the last 90 days
Meet or Exceed existing Performance Service Level Agreements SLA and Quality Assurance Standards
4Travel required NO
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
Front line contact center agents who handle calls chats and emails for our clients and their customers These cases include responding to inquiries managing complaints troubleshooting significant client and customer service problems and providing general information in a professional manner through positive and quality interactions
2 Key Responsibilities list what the person will be doing on a day to day basis of time
Address issues or tasks assigned to them through ticketing systems
**Responsibilities**
Front line contact center agents who handle calls chats and emails for our clients and their customers These cases include responding to inquiries managing complaints troubleshooting significant client and customer service problems and providing general information in a professional manner through positive and quality interactions
2 Key Responsibilities list what the person will be doing on a day to day basis of time
Address issues or tasks assigned to them through ticketing systems via Chat Email or Phone channels simultaneously
Provide guidance and support to drivers via phone for break and maintenance requests
Assist with monitoring of vehicle alerts including but not limited to service alerts oil changes za and gasetc and take action as necessary by submitting work orders
Strong communication both written and verbal Compose thoughtful concise messages that align with Waymos voice across all channels
Excellent active listening skills
Time managementorganizational skills
Excellent professional and diplomatic skills while being empathic with the client and or customer
Monitor rider interactions through visual and audio prompts in our internal tools
Adaptable and flexible not afraid of change which leads to growth
Comfortable working in a fastpaced environment
Superior troubleshooting skills with the goal of first touch resolution Know when to escalate to Team Lead with complete troubleshooting description in case notes
Functional Testing for SW and HW related updates on required basis
Computer proficiency able to navigate Google Applications
Maintain up to date knowledge of Waymos selfdriving technology our service and messaging by completing new trainings and knowledge checks in a timely manner
Case creation categorization correct client codeprioritization Case closure follow up on aging or open tickets
Escalate to Team Lead andor SME if all areas of troubleshooting have been tried Monitor user interactions and prioritize inquiries through our internal CRM system
Superior skills at multitasking phones chats and emails Exemplify professional and diplomatic demeanor with client and customer
Meet internal metrics such as quality performance SLAs and shift adherence
3 Job Requirements
As per the 2006 Age Discrimination Act please do not specify number of years experience Use words like Extensive Strong Good Fair
Essential Skills
Should have excellent problem solving skills and the ability to logically reason out deduce situations logically to troubleshoot sequentially in order to provide global quality assistance
Must be ambitious energetic and carry the mindset to deliver first time resolution
Excellent customer service skills thorough with call chat and email correspondence
Basic technical troubleshooting knowledge Technological awareness is a must
Must be spontaneous creative and showcase the quality of taking personal ownership to solve for customer needs
Must carry a professional diplomatic and empathetic persona which is evident through the quality of work handling voicemail Email Chat transactions with client and customer steps were taken to make sure details are clearly and concisely written
Should be flexible to working in shifts and familiar with a 24x7 work atmosphere
Nice to Have Skills
Experience of working with Tier 1 clients
Able to collaborate with Team Leads in terms of escalations Service Outages and change control
Knowledgeexposure on ticketing tools Service Now Remedy Spiceworks Hubspot etc
Knowledge on operationsservice delivery and ability to manage critical situations with minimum supervision
Already have an understanding of Contact center metrics and how they relate to the teams goals and Customer Service
**Qualifications**
34 years of customer service experience Experience for a ride sharing service car company preferred
Excellent spoken and written communication skills Versant 65 or CEFR C1
For Internal Hires the following also applies
Successful completion of 90 day probationary period
No Attendance Occurrenceswrite ups or disciplinary action within the last 90 days
Meet or Exceed existing Performance Service Level Agreements SLA and Quality Assurance Standards
4Travel required NO
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

So what does a Teammate really do?

Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics

As a Teammate, you will receive inbound and/or place outbound calls.
- You will filter content from the client's website.
- You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
- You will also manage and resolve customer complaints. You will identify and escalate priority issues.
- You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential.
- You must also participate in all Internal and External mandated trainings and/or seminars.
- You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures.
- You will also provide feedback to management concerning possible problems or areas of improvement.
- You will also perform other duties as assigned by management

**So, do you have what it takes to become a Teammate?**

**Requirements**:

- We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
- If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure - then TaskUs is for you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer