119 Service Desk Associate jobs in the Philippines

Job Title: Customer Support Representative Location: Legazpi City, Philippines Employment Type: Full-time Overview

We are seeking motivated Customer Support Representatives to join our growing team in Legazpi City. You’ll provide first-line support to international clients across email, phone, and live chat, ensuring each interaction is handled with professionalism, empathy, and accuracy.

Key Responsibilities

Handle inbound and outbound customer inquiries.

Provide timely, accurate, and empathetic responses to client concerns.

Troubleshoot basic issues and escalate cases when necessary.

Document customer interactions and resolutions in CRM systems.

Collaborate with internal teams to address recurring issues and enhance processes.

Meet performance targets including response times, resolution quality, and customer satisfaction.

RequirementsRequirements

Excellent English communication skills (both written and verbal).

Experience in a BPO or Customer Support role preferred.

Strong problem-solving skills with a customer-first mindset .

Ability to work AU or US shifts from our Legazpi office.

Tech-savvy and comfortable using CRM tools, email platforms, and live chat applications.

Able to multitask and remain calm under pressure.

BenefitsWhy Join Us?

Competitive salary and benefits package.

Career growth and development opportunities.

Supportive team culture with continuous training.

Office-based role with a safe and collaborative work environment.

Great Place To Work ^TM - certified workplace, 4 years in a row

(Job Alert) Customer Support Associate



Hey there! Yes, YOU.



We are in need of YOU!



A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.



Responsibilities:

> Phone or Live chat shift

> Help customers by understanding their queries and providing solutions

> Searching the Knowledgebase and FAQ for relevant information to provide solutions

> Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input

> Escalate tickets to the internal team, if needed

> Email shift

> Work through the email queue from the oldest emails to the newest

> Attend any coaching sessions set up by your Team Lead or QA.

> Attend any improvement training set up by the client



Qualification:

> Customer Service in a BPO industry with at least 6months experience

> Great level of understanding of English, capable of working with English tooling and Knowledge Base

> Ability to multi-task and take responsibility in challenging situations

> Able to adjust to a fast-paced environment / constant changes

> Problem-solving mindset with strong attention to detail

> Ability to take ownership of contact to provide resolution to client

> Ability to provide and receive feedback (it’s a two-way street)

> Has a growth mindset with the desire to learn/keep learning

> Basic Computer skills with a typing speed of 40 WPM, 100% accuracy

> Filipino resident in the Philippines



A Day in the Life of a CS Agent (REMINDERS)

:) Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success

:) Be creative, friendly, and solution-oriented with customers and colleagues

:) Understand the need to meet expectations, rise above them, and go that extra mile for customers

:) Be honest, able to own up to your mistakes, and never break promises

:) Provide world-class customer support via chat, email, phone

:) Work with the client’s internal teams to provide the best possible resolutions to the customer

:) Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries



Work location: Ayala Ave., Makati City, Philippines

Responsibilities:
+ Process new orders for customers for vital record requests and payment services requests.
+ Familiarize yourself with tools and references (VPS, VitalChek Intranet, and VitalChek Website) for each agency being serviced.
+ Be knowledgeable of agency-specific rules on vital records.
+ Navigate information required by customers with ease.
+ Provide correct information and direct customers to the correct department/number if needed.
+ Always ensure first contact resolution.
+ Accurately input information required on VPS.
+ Ensure quality on all calls as per call center monitoring definitions.
+ Communicate effectively and always ensure customer satisfaction.
+ Timely reporting of any technical difficulties, discrepancies, or updates to the immediate supervisor.
+ Be able to meet or exceed all required SLAs.
+ Help out in new hire training, if any.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Responsibilities:
+ Process new orders for customers for vital record requests and payment services requests.
+ Familiarize yourself with tools and references (VPS, VitalChek Intranet, and VitalChek Website) for each agency being serviced.
+ Be knowledgeable of agency-specific rules on vital records.
+ Navigate information required by customers with ease.
+ Provide correct information and direct customers to the correct department/number if needed.
+ Always ensure first contact resolution.
+ Accurately input information required on VPS.
+ Ensure quality on all calls as per call center monitoring definitions.
+ Communicate effectively and always ensure customer satisfaction.
+ Timely reporting of any technical difficulties, discrepancies, or updates to the immediate supervisor.
+ Be able to meet or exceed all required SLAs.
+ Help out in new hire training, if any.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a **Senior Specialist Customer Support Administrator** , you will be responsible for timely execution and administration, in CRM and Oracle systems, of service orders by ensuring a high level of quality and accuracy, interacting with customers as a go to person for all service order enquiries, working closely with the ANZ Filed Service Coordinator and Service Centre Planner to ensure alignment with the local service team, and helping the business achieve RDSL/PDSL metrics and POR commitments for service business. You will demonstrate your skills in providing excellent customer service to Emerson as a member of the Manila Australia New Zealand Alliance Team (MANZAT) organization.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In This Role, Your Responsibilities Will Be:**
+ Acting as the go-to person for all Service-related order requests and queries for ANZ business.
+ Coordinating with Factory, Proposals/Project Managers, Customers, Sales, and Post Order Execution team to ensure high accuracy and speed in completing service requests.
+ Handling complaints, problem solving and resolving disputes for Service Orders; escalating critical customer issues to management.
+ Supporting RMA and warranty processes, as required
+ Supporting POs to factories for external repairs & chasing for deliveries, as required
+ Supporting shipping process for RMA and warranty, as required
+ Monitoring backlog and maximizing RDSL/PDSL by proactively expediting and holding Field Service & Service Centre teams / the supply chain accountable to their delivery commitments
**Who You Are:**
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.
**For This Role, You Will Need:**
+ Bachelor's degree, any field.
+ At least 3 years of experience in order management, data entry, data administration or customer support functions.
+ Basic knowledge of Microsoft Office applications.
+ General understanding of the quote-to-cash process.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
#LI-Hybrid
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

**Orbit Teleservices **helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.

**Minimum Qualifications**:

- at least **Highschool **graduateAttention to detail is required
- Self-motivated and can handle pressure well
- **Excellent English** Communication Skills
- Knowledge in basic Microsoft programs
- **MUST** not be currently employed

**Here's What Orbit **Can Offer You**:

- 3 Dependents can be enrolled in our HMO after 3 months
- 13th Month Pay
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves 1SL/1VL per month can accumulate if unused
- Attendance Bonus
- 10%-15% DISCOUNT on Partner Gyms
- Competitively priced earnings packages
- Occupation advancement: Obtain growth by way of numerous training

Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program

Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of a Call Center Agent.

**Job Descriptions**:

- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Resolves telephone messages and delivers information a

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php16,000.00 - Php26,000.00 per month

**Benefits**:

- Paid training
- Pay raise

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Will you be able to commute to Cebu City for an office interview?

**Education**:

- Junior High School (required)

**Language**:

- Fluent English (required)

**Orbit Teleservices **helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.

**Minimum Qualifications**:

- at least **Highschool **graduateAttention to detail is required
- Self-motivated and can handle pressure well
- **Excellent English** Communication Skills
- Knowledge in basic Microsoft programs
- **MUST** not be currently employed

**Here's What Orbit **Can Offer You**:

- 3 Dependents can be enrolled in our HMO after 3 months
- 13th Month Pay
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves 1SL/1VL per month can accumulate if unused
- Attendance Bonus
- 10%-15% DISCOUNT on Partner Gyms
- Competitively priced earnings packages
- Occupation advancement: Obtain growth by way of numerous training

Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program

Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of a Call Center Agent.

**Job Descriptions**:

- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Resolves telephone messages and delivers information

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From Php19,000.00 per month

**Benefits**:

- Paid training
- Pay raise

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bacoor, Cavite: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)

**Language**:

- Fluent English (required)

**Orbit Teleservices **helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.

**Minimum Qualifications**:

- at least **Highschool **graduateAttention to detail is required
- Self-motivated and can handle pressure well
- **Excellent English** Communication Skills
- Knowledge in basic Microsoft programs
- **MUST** not be currently employed

**Here's What Orbit **Can Offer You**:

- 3 Dependents can be enrolled in our HMO after 3 months
- 13th Month Pay
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves 1SL/1VL per month can accumulate if unused
- Attendance Bonus
- 10%-15% DISCOUNT on Partner Gyms
- Competitively priced earnings packages
- Occupation advancement: Obtain growth by way of numerous training

Word of mouth program: Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral Program

Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of a Call Center Agent.

**Job Descriptions**:

- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standard reports to track workload, response time, and quality of input.
- Resolves telephone messages and delivers information

**Salary**: Php15,000.00 - Php17,000.00 per month

**Benefits**:

- Paid training
- Pay raise

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Cagayan de Oro City, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (required)

**Language**:

- Fluent English (required)