288 Senior Level Management Positions jobs in the Philippines

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**TITLE:** Executive - Incident Management
**LOCATION:** Cebu
**About NCR Atleos Corporation**
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.
**Position Summary:**
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.
**Key Responsibilities include:**
+ Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
+ Follow through on open incidents until closure
+ Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
+ Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
+ Utilize support systems, tools, and experience to facilitate a customer solution
+ Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
+ Ensure transaction service activities are within Service Level Agreements
+ Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
+ Participate in special projects to continuously improve processes, tools, systems, and organization
+ Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs
**Basic Qualifications:**
+ Associate Degree or Technical Diploma
+ 1-year experience in a related field
+ Proficient in Windows based applications/tools
+ Excellent English communication skills _(verbal & written)_
+ Detail oriented & ability to work under pressure
+ Ability to work flexible working hours (night and day shift)
+ Experience in troubleshooting over the phone (preferred)
+ Good understanding of ATMs (highly regarded)
EEO Statement
Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**TITLE:** Executive - Incident Management
**LOCATION:** Cebu
**About NCR Atleos Corporation**
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.
**Position Summary:**
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.
**Key Responsibilities include:**
+ Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
+ Follow through on open incidents until closure
+ Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
+ Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
+ Utilize support systems, tools, and experience to facilitate a customer solution
+ Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
+ Ensure transaction service activities are within Service Level Agreements
+ Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
+ Participate in special projects to continuously improve processes, tools, systems, and organization
+ Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs
**Basic Qualifications:**
+ Associate Degree or Technical Diploma
+ 1-year experience in a related field
+ Proficient in Windows based applications/tools
+ Excellent English communication skills _(verbal & written)_
+ Detail oriented & ability to work under pressure
+ Ability to work flexible working hours (night and day shift)
+ Experience in troubleshooting over the phone (preferred)
+ Good understanding of ATMs (highly regarded)
**EEO Statement**
Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Job description
- Ensures existing clients are well satisfied with our service.
- Ensures requests of clients are compliant or in accordance with the contract.
- Handles complaints, questions or clarifications and resolves them promptly.
- Be proactive by ensuring there are no complaints by clients.
- Coordinate with Operations to ensure inquiries are promptly released.
- Assists in business development work to include lead generation/ prospecting, promotion and new business closing among others.
- Other related job

**JOB QUALIFICATION**
- Sociable
- Very good customer service
- Excellent communication skills
- Patient, Hardworking and Dedicated
- Computer literate - MS Word, Excel and PowerPoint
- Other values related to the position

**Salary**: Php16,000.00 - Php18,000.00 per month

Schedule:

- 10 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

-

**Overview**
BroadPath is excited to announce that we are hiring for work-at-home **Management Analyst** . The Management Analyst will analyze operations and identify ways to manage performance, increase efficiency, and continuously improve processes. The analyst is responsible for partnering with business customers, including leadership stakeholders, clients, and vendors, for documenting analytics requirements to transform data into actionable insights and improve processes, which ultimately gain efficiency for BroadPath. The analyst must be able to structure conversations to gain insights, gather requirements, ask questions to solicit business needs, and identify business needs from an analytics solution's perspective. Essential to the position is adapting to a dynamic environment while proactively driving high quality and accuracy.
Management Analysts are expected to engage in several high-level types of work analysis, such as:
+ Performance Management - define and govern KPIs and targets; establish control limits (UCL/LCL) and SPC dashboards; run cadence reviews with Directors, trigger runbooks on signals, and track corrective-action impact
+ Data Analytics - perform deep-dive diagnostics (segmentation, cohort/funnel, variance), apply statistical methods (correlation, regression, ANOVA), and translate findings into actionable recommendations and dashboard specifications
+ Financial Planning - grow financial performance and develop financial models through analysis of financial results, forecasting and budgeting, variances, and trends
+ Strategic planning - identifying business needs and driving data to define our analytics
+ Business model analysis - helping draft playbooks, processes, and structures for the enterprise
+ Process Improvements and Redesign - standardizing workflows and creating improvements
Overall, the Management Analyst serves as a central analytics partner for BroadPath, converting data into timely, actionable decisions. The role emphasizes diagnostic deep dives, operational analytics, and statistical process control (SPC) to separate signal from noise and recommend interventions.
**Responsibilities**
+ Perform deep dives and analytics on diverse datasets; frame hypotheses, explore drivers, and size impact
+ Apply statistical methods: correlation/partial correlation, linear/logistic regression, ANOVA/ANCOVA; synthesize findings into clear recommendations
+ Implement SPC/control charts for priority KPIs: define baselines, calculate and maintain UCL/LCL, distinguish special vs. common cause, and trigger runbooks/alerts
+ Conduct operational monitoring and anomaly detection; perform variance, trend, cohort, and segmentation analyses
+ Facilitate analytics discussions with stakeholders; translate business questions into analytical approaches and actionable insights
+ Partner as needed on budgeting, forecasting, expenditure planning, and financial modeling to support decisions
+ Report on operational/financial performance and prepare materials for regular leadership reviews.
+ Collect and analyze documents (e.g., annual reports, procedures, system designs) to identify opportunities for improvement
+ Assess current practices, document findings and recommend improvements (processes, forms, reports, data collection, staffing), and communicate to executives/senior staff
+ Develop and maintain ad hoc analytics and business performance reporting for Operations and other stakeholders
+ Engage across departments to document business requirements and gather feedback on analytical projects
+ Prepare and provide documentation and/or training materials to facilitate implementation of suggested changes
+ Assist in preparing executive-level analytics presentations and concise one-page summaries
+ Collaborate across functional teams; specify dashboard requirements (metric logic, filters, sources) for the developer team
+ Present findings via reports, summaries, dashboards, graphs, charts, and maps; deliver clear narratives that drive timely decisions
**Qualifications**
+ Advanced Microsoft Excel (pivot tables, advanced lookup/indexing, array/dynamic array formulas, Power Query, Power Pivot) and proficiency with the Data Analysis ToolPak (regression, ANOVA, t-tests, correlation, descriptive statistics) is required
+ Proficiency in MS Office Tool Suite (Word, PowerPoint, Outlook)
+ Strong data visualization and good presentation skills with meticulous attention to detail is a must
+ Excellent analytical and creative problem-solving skills with a high degree of accuracy
+ Ability to distill complex findings into simple, executive-ready concepts
+ Superior written and verbal communication skills
+ Must be comfortable using and adapting to new and existing technology
+ Strong time management skills with the ability to handle work to tight deadlines and the pressure of executive requests
+ Ability to multi-task and prioritize while completing high-profile projects and tasks or deadlines
+ Ability to constructively collaborate with various individuals with a variety of personalities
+ Proficiency in SQL and Python or R for analysis is preferred
+ Familiarity with BI tools (e.g., Tableau/Power BI/Looker) is a plus
**Education & Experience:**
+ Bachelor's degree in business, Data Science/Analytics, or a related field required, MBA or related master's preferred
+ In lieu of degree: Candidates without a qualifying bachelor's degree will be considered if they demonstrate all the following:
+ Thorough understanding of call center operations and management principles, including KPI management, strategic planning, human resource modeling, production methods, and resource allocation
+ 5+ years using data to gain insights and drive process improvement in operational settings
+ 3+ years with statistical and financial tools (ratio/trend analysis, regression, ANOVA, correlation) and working knowledge of SPC/control charts (UCL/LCL)
**Systems experience: (required)**
+ Excel Data Analysis ToolPak
+ Power Query
**Any preferred experience, systems or skills:**
+ Python or R Data Analysis
+ Any BI Tools
+ Data Analytics in a Call Center
**Work samples/Portfolio required**
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at_ _. This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._

To help the HR and Team Leader meet client’s TARGET based on the following Key Performance Indicators (KPI’s):
1.Timely delivery of required services by ensuring complete manpower count at contracted services at all operating schedules.

2.Maintain high level attendance of all employees assigned to clients by providing technical and moral support during operations.

3.Reduce incidents of non-conformance to client’s quality standards and maintain high level of compliance to operating guidelines and policies.

Maintain controlled level of labor turn-over

**DUTIES AND RESPONSIBILITIES**
- The Shift Manager (SM) shall maintain an efficient and a smooth operation and work environment by: _

a. Maintaining a top view of the store’s operations

b. Assisting the SM in analyzing daily business and managing weekly schedule according to labor guidelines and any fluctuation in sales due to holidays or special occasion.

c. Documenting complete shift reports and cash register reading during shift

d. Ensuring that the staff scheduling is posted following the store business

e. Informing the SM of any operational inconsistencies or incidents

f. Being aware of any suspicious behavior from any of the team and from customers

g. Processing time keeping information including DTR reports and worksheets and other personnel forms

h. Properly opening and closing the store as well as handling and taking over shifts

i. Tallying and verifying daily cash floats

j. Working with Store Managers to improve store performance
- The Shift Manager is also responsible to retain and groom (in coordination with SM) TMs by: _

a. Coaching, counselling and discipline TMs

b. Delegating duties

c. Evaluating all performance of all TMs

d. Providing recommendations for TMs appraisal

**Job Types**: Full-time, Permanent

**Salary**: Php17,000.00 - Php18,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 12 hour shift
- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

COVID-19 considerations:
Fully Vaccinated

Ability to commute/relocate:

- Carmona, Cavite: Reliably commute or planning to relocate before starting work (required)

_**Minimum Qualifications**:_
- Experience in Management in the Food Service Industry.
- Be able to engage with our customers, including discovering and responding to customer needs through clear and pleasant communication.
- _

Management Trainees uphold Happy Lemon's core competencies for our customers and fellow employees in their respective branches. They are required to regularly and customarily manage the overall operation of the store. They should ensure customer satisfaction and product quality, manage the store’s financial performance, and uphold safety and security within the store. They are the models of the company's "Happy Everyday" platform.
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
- Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Happy Lemon.
- Challenges and inspires partners to achieve business results.
- Prepare food and beverages to standard recipes for customers that comply with the company's standards.
- Available to perform many different tasks within the store during each shift.

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

NEW LEAF BREADS IS HIRING!

MANAGEMENT TRAINEE

Qualifications:

- Must be a 4-year course graduate
- Preferably has managerial/supervisory experience in any field
- Willing to be assigned in various New Leaf branches around Misamis Oriental

For walk in applicants you can submit your resume at 2nd Floor Leope Building CM Recto Avenue, Cagayan De Oro City (at the back of BINHI RURAL

_**Minimum Qualifications**:_
- Experience in Management in the Food Service Industry.
- Be able to engage with our customers, including discovering and responding to customer needs through clear and pleasant communication.
- _

Management Trainees uphold Happy Lemon's core competencies for our customers and fellow employees in their respective branches. They are required to regularly and customarily manage the overall operation of the store. They should ensure customer satisfaction and product quality, manage the store’s financial performance, and uphold safety and security within the store. They are the models of the company's "Happy Everyday" platform.
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
- Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Happy Lemon.
- Challenges and inspires partners to achieve business results.
- Prepare food and beverages to standard recipes for customers that comply with the company's standards.
- Available to perform many different tasks within the store during each shift.

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Pasay City: Reliably commute or planning to relocate before starting work (required)

REQUIREMENTS:

- Graduate of any 4-year course
- With at least 1-year work experience in store operations
- Experienced in a Food & beverage industry would be an advantage
- With strong communication, interpersonal, leadership & management, analytical, and problem-solving skills
- Good command in English
- Detail-oriented
- Place of assignment would be around Metro Manila.

DUTIES AND RESPONSIBILITIES:

- Supervises and manages day-to-day store operations
- Provide administrative support to the manager
- Develop relationships with new customers and provide them with information on the company's products and services.

**Benefits**:

- Health insurance
- Life insurance
- Staff meals provided

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Pasig City: Reliably commute or planning to relocate before starting work (required)