1,479 Senior Business Analyst Consultant jobs in the Philippines

Company Description

We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in

Job Description

We are looking for a highly skilled Business Analyst / Product Owner (BA/PO) to join our team. This role bridges business needs with technical delivery, ensuring that requirements are well understood, translated into actionable user stories, and effectively prioritized. The ideal candidate has a strong grasp of business processes, requirements analysis, and agile methodologies, with proven experience in Scrum projects and stakeholder collaboration.

Responsibilities:

• Understand business requirements, workflows, and end-to-end processes.
• Translate requirements into detailed user stories and acceptance criteria.
• Collaborate closely with client stakeholders and development teams to ensure alignment.
• Participate in Scrum ceremonies and support the agile development process.
• Manage and refine product backlogs in line with business priorities.
• Provide pre-sales support and contribute proactively to solution discussions.
• Ensure process adherence and support risk management in project delivery.
• Prepare clear documentation and present requirements with strong storytelling skills.

Qualifications

• Proven experience as a Business Analyst, Product Owner, or hybrid BA/PO role in an Agile/Scrum environment.
• Strong expertise in business processes and requirements analysis, with the ability to translate business needs into detailed user stories and acceptance criteria.
• Hands-on experience as a Scrum Product Owner, with a solid understanding of backlog management, prioritization, and sprint planning.
• Excellent communication and interpersonal skills to effectively collaborate with client stakeholders and cross-functional teams.
• Skilled in documentation, requirement elicitation, and requirement management, ensuring clarity and alignment across all parties.
• Strong analytical thinking and complex problem-solving capabilities to address business and technical challenges.
• Knowledge of Agile frameworks such as Kanban, LeSS, or SAFe, with flexibility to adapt to evolving project needs.
• Familiarity with digital product engineering and user experience principles in a business analysis context.
• Ability to deliver clear presentations and compelling storytelling to support client discussions and internal decision-making.
• Proactive, detail-oriented, and capable of managing risk, effort estimation, and process adherence throughout the project lifecycle.

Job Summary

The ServiceNow Functional Consultant/Business Analyst will play a critical role in delivering and supporting managed services for ServiceNow solutions, focusing on ITxM (IT Service Management, IT Operations Management, IT Business Management), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), Integrated Risk Management (IRM), Security Operations (SecOps), and Strategic Portfolio Management (SPM). This role involves gathering and analyzing business requirements, configuring ServiceNow modules, optimizing processes, and supporting operational activities such as incident resolution, service request fulfillment, and platform enhancements. The ideal candidate will collaborate with stakeholders, ensure alignment with business objectives, and contribute to the success of managed services in a large enterprise environment like ADNOC, supporting approximately 5,000 users.

Key Responsibilities

• Requirements Gathering and Analysis
  : Collaborate with ADNOC's business and IT stakeholders to elicit, document, and analyze functional and non-functional requirements for ServiceNow modules, translating them into effective configurations and workflows.
• Process Design and Optimization
  : Assess and optimize business processes (e.g., incident management, service requests, employee onboarding, risk assessments) to leverage ServiceNow's out-of-the-box (OOB) capabilities, improving efficiency and user experience.
• Solution Configuration
  : Configure ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM) to meet business needs, including workflows, forms, reports, and self-service portals, with minimal customization.
• Operational Support
  : Support daily managed services operations, including incident resolution, service request fulfillment, and change management, ensuring adherence to SLAs (e.g., 4-hour incident resolution, 99.9% uptime).
• Enhancement Delivery
  : Design and implement enhancements to ServiceNow functionalities, such as new workflows, dashboards, or knowledge articles, to address evolving business requirements.
• Integration Support
  : Assist in maintaining and troubleshooting integrations with enterprise systems (e.g., SAP, Active Directory, QMIS) using REST, SOAP, or IntegrationHub, ensuring seamless data flow.
• Compliance and Security
  : Ensure configurations align with regulatory requirements (e.g., GDPR, AML, UAE SPC standards) by supporting audit trails, access controls, and compliance reporting for IRM and SecOps modules.
• User Training and Adoption
  : Develop training materials, conduct user training sessions, and promote adoption of ServiceNow features (e.g., self-service portals, mobile apps) for end-users and support teams.
• Documentation
  : Create and maintain detailed documentation, including business requirements, process flows, configuration guides, and support procedures.
• Stakeholder Collaboration
  : Act as a liaison between business units, IT teams, and the managed services delivery team, facilitating workshops, requirement reviews, and status updates.
• Continuous Improvement
  : Stay updated on ServiceNow advancements (e.g., Now Assist GenAI, Predictive Intelligence) and recommend process improvements to enhance service delivery.

Required Qualifications

Education

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field (or equivalent experience).

Experience

• 3+ years of experience as a Functional Consultant or Business Analyst in ServiceNow implementations or managed services, with hands-on experience in ITxM, CSM, HRSD, IRM, SecOps, or SPM modules.
• Proven experience in gathering requirements, designing processes, and configuring ServiceNow solutions in enterprise environments.
• Familiarity with operational support tasks, such as incident resolution, service request fulfillment, and knowledge base maintenance.
• Experience with integrations involving enterprise systems (e.g., SAP, Active Directory, or similar platforms).
• Knowledge of regulatory compliance requirements (e.g., GDPR, AML) in IT service delivery.

Certifications

• ServiceNow Certified System Administrator (mandatory).
• At least one of the following ServiceNow certifications (highly preferred):
• Certified Implementation Specialist – ITSM
• Certified Implementation Specialist – Customer Service Management
• Certified Implementation Specialist – Human Resources
• Certified Implementation Specialist – Risk and Compliance
• Certified Implementation Specialist – Security Operations
• Certified Implementation Specialist – Strategic Portfolio Management
• ITIL Foundation (preferred).

Technical Skills

• Strong knowledge of ServiceNow modules: ITxM (Incident, Problem, Change, Service Request, ITOM, ITBM), CSM (Case Management, Customer Portal), HRSD (Employee Service Center, Onboarding), IRM (GRC, Risk Management), SecOps (Vulnerability Response, Threat Intelligence), and SPM (Portfolio and Project Management).
• Proficiency in configuring ServiceNow workflows, forms, reports, and self-service portals using Flow Designer and Workflow Editor.
• Familiarity with ServiceNow integrations (REST, SOAP, IntegrationHub) and data mapping for enterprise systems.
• Understanding of AI-driven features (e.g., Now Assist, Predictive Intelligence) for automation and analytics.
• Knowledge of ITIL processes and their application in ServiceNow for managed services operations.

Soft Skills

• Strong analytical and problem-solving skills to translate business needs into technical solutions.
• Excellent communication and interpersonal skills to engage with diverse stakeholders, including business units, IT teams, and vendors.
• Ability to work collaboratively in a fast-paced, team-oriented managed services environment.
• Detail-oriented with strong organizational skills to manage multiple tasks and priorities.
• Adaptability to handle evolving requirements and support continuous improvement initiatives.

Preferred Qualifications

• Experience in the oil and gas industry, with knowledge of operational systems like Quality Management Information Systems (QMIS) or SAP Ariba.
• Familiarity with UAE regulatory requirements (e.g., Supreme Petroleum Council standards).
• Experience with ServiceNow's Performance Analytics for advanced reporting and insights.
• Background in business process reengineering or change management in enterprise IT environments.

Work Environment

• Location
  : Hybrid or onsite as required by ADNOC, with potential travel to client sites in the UAE.
• Schedule
  : Full-time, with flexibility to support operational tasks and escalations as needed.
• Team
  : Part of a 40+ member managed services team, reporting to the ServiceNow Delivery Director and collaborating with consultants, developers, and support engineers.

This role offers an opportunity to drive business value through ServiceNow managed services, supporting ADNOC's operational excellence and digital transformation goals in a dynamic, enterprise-scale environment.

Overview:

The Market Research Analyst / Business Development Consultant will be responsible for analyzing market data, identifying growth opportunities, and supporting strategic decision-making. The role includes analyzing and advising on SPACs and acquisition targets, as well as assisting in the preparation of investor presentations.

Core Functions:

• Conducting market research;
• Preparing forecasts and business analyses;
• Developing and evaluating commercial opportunities; and
• Coordinating due diligence and negotiations, and ensuring compliance with legal, financial, and ethical standards.

This position will collaborate with internal and external stakeholders, prepare reports and proposals, and contribute to strengthening the company's market position and overall business strategy.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
The Business Consultant collaborates with Sales Channels to achieve Non-core targets by driving sales, scoping clients' ICT needs, and presenting aligned solutions. They provide market insights, oversee project development, and coordinate end-to-end implementation, contributing to process improvement and people management within a unified "One Globe" approach. The role emphasizes a strategic blend of sales support, technical expertise, and holistic project management.

Duties And Responsibilities

• Co-Accountable with the Sales Channels for the shared Non-core (Managed Services & Solutions) target.
• Drives sales counterpart/s to meet sales objectives by providing support, recommendation on appropriate products, services and offers that best address the client requirements as well as resolution of issues through joint visits during sales calls.
• Scope clients' ICT requirement from a technical and business perspective
• Reviews customer profile and data to come up with a design for standard products and assessment of one-off projects
• Work with Product team and Pre-sales for Core to ensure that recommended Business Solutions meet the requirements and suggest a workaround, as necessary.
• Technical presentation of the Solutions recommendation/design, articulating how it addresses the needs based on scoping.
• Provides recommendation, design, costing and proposals to Sales Channels for client presentation.
• Provides regional industry insights to the Product and Marketing team for opportunities for new products for development that are relevant to the Market. Feedback on the industry-relevant product portfolio from information gathered on the ground.
• Participation in the development stage for projects, including but not limited to the sign off for UAT of critical projects and the development and monitoring of POC's to drive growth of Globe in top tiered businesses within the focused industries.
• National partnership (membership) with Industry Associations
• Pre-sales support for business solutions (not including technical pre-sales which remains in NTG)
• Coordinates with Service Delivery Manager for the back end requirements and end to end implementation. Shares insights and recommendation on improvement of processes based on field learnings and competitive landscape.
• Partners with other Business Units for the one Globe approach.
• People Management and Development
• Subject matter expert resource, including but not limited to training and presentations during Industry relevant events.

Requirements
*Required Experience: *

• 3–5 years of hands-on experience in Business Applications Solutions.

• At least 3 years of experience in a business development, presales, or solution architecture role, focused on designing and implementing solutions such as:

• Google Workspace migration and deployment

• Microsoft 365 migration and deployment

• Other Business Application use-cases involving SaaS and SMS platforms.

• Proficient in at least one of the major platforms: Google Workspace, Microsoft 365, SMS Solutions, or other SaaS-based business applications, including knowledge in API integration, migration, change management, and adoption program.

• Strong understanding of Software-as-a-Service (SaaS) models and business application frameworks.
• Working knowledge of SaaS best practices, including implementation, optimization, and lifecycle management.
• ⁠⁠Preferably with certification on Google Workspace and Microsoft 365.
• Knowledge in Connectivity Network 101.
• Ability to translate complex business requirements and challenges into scalable and effective technical business application solutions.
• Excellent verbal and written communication to articulate complex technical concepts clearly to both technical teams and non-technical stakeholders.
• Strong presentation, active listening, and negotiation capabilities, enabling effective collaboration, influence, and decision-making across cross-functional teams.
• Deliver 40% of total Non-core target for the assigned region
• The role is validated for CIP
• Growth of Industry through acquisition, cross sell and upsell opportunities for Top-tiered accounts per Industry and per region
• Cross sell and upsell opportunities for Top-tiered accounts per Industry and per region
• Bachelor's Degree in any related field

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Location: Ortigas, Pasig (Remote)

Employment Type: Part-Time / Project-Based

The Business Consultant for Branding and Marketing will play a key role in shaping and enhancing the company's brand identity, market positioning, and client acquisition strategies within the BPO industry. This role involves providing expert guidance on developing marketing initiatives, optimizing brand presence, and implementing strategies that drive business growth and visibility in a competitive outsourcing environment.

• Develop and implement branding and marketing strategies aligned with the company's goals and target market.
• Define the company's brand identity, tone, and messaging to ensure consistency across all platforms.
• Conduct market research and competitive analysis to identify opportunities for positioning and differentiation in the BPO sector.
• Create and manage digital marketing campaigns across platforms such as Facebook, LinkedIn, and Google.
• Provide recommendations for website content, SEO optimization, and online visibility improvement.
• Support the creation of marketing materials such as brochures, proposals, presentations, and social media content.
• Collaborate with management and sales teams to align marketing activities with business development objectives.
• Advise on public relations, client engagement, and reputation management strategies.
• Monitor marketing performance metrics and provide reports and insights for continuous improvement.
• Provide consultation on branding consistency across internal and external communications.

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Proven experience in branding, marketing, or business consulting—preferably within a BPO or corporate setting.
• Strong understanding of digital marketing trends, SEO, and brand strategy.
• Excellent analytical, strategic thinking, and communication skills.
• Ability to work independently and deliver high-quality recommendations and outputs.
• Proficient in marketing tools, analytics platforms, and presentation software.

Position Overview:

The Associate Manager, Project Management and Transformation, will support the Senior Manager in planning, executing, and monitoring strategic projects and transformation initiatives. This role requires a proactive individual capable of managing multiple tasks, coordinating with cross-functional teams, and ensuring the timely and successful completion of projects that align with organizational goals.

Key Responsibilities:

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
• Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.
• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
• Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
• Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.
• Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.
• Assist in the development and dissemination of best practices and standard operating procedures post-implementation.
• Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.

Required Qualifications and Skills:

• Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field.
• Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
• Strong organizational skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.
• Problem-solving mindset, with the ability to think creatively and deliver results under pressure.

Preferred Qualifications:

• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
• Familiarity with digital transformation, process improvement, or advanced automation strategies.
• Exposure to cross-functional dependencies in areas like operations, training, or quality management.

Competencies:

• Strong analytical skills for assessing project performance and identifying improvement areas.
• Ability to pivot and adapt to evolving project requirements or roadblocks.
• Commitment to maintaining high standards of quality and compliance in project deliverables.
• Proficiency in integrating AI and automation technologies into project workflows.

The Associate Manager, Project Management and Transformation, will support the Senior Manager in planning, executing, and monitoring strategic projects and transformation initiatives. This role requires a proactive individual capable of managing multiple tasks, coordinating with cross-functional teams, and ensuring the timely and successful completion of projects that align with organizational goals. The ideal candidate should also be familiar with automation, speech analytics, AI technologies, and Call Center as a Service (CCaaS) technology enablement.

Key Responsibilities:

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
• Assist in creating and maintaining detailed project plans, tracking timelines, budgets, and resources.
• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
• Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
• Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.
• Monitor the effectiveness of transformation initiatives, conducting evaluations and preparing reports on outcomes.
• Assist in the development and dissemination of best practices and standard operating procedures post-implementation.
• Foster a culture of continuous improvement by identifying opportunities for process optimization and providing actionable insights.

Required Qualifications and Skills:

• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
• Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
• Strong organizational skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.
• Problem-solving mindset, with the ability to think creatively and deliver results under pressure.

Preferred Qualifications:

• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
• Familiarity with digital transformation, process improvement, or advanced automation strategies.
• Exposure to cross-functional dependencies in areas like operations, training, or quality management.

Competencies:

• Strong analytical skills for assessing project performance and identifying improvement areas.
• Ability to pivot and adapt to evolving project requirements or roadblocks.
• Commitment to maintaining high standards of quality and compliance in project deliverables.
• Proficiency in integrating AI and automation technologies into project workflows.

About us:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

Job Description:

• Performs business consulting services for internal and external clients.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions with practical improvements for the business.
• Oversees operating systems including policies, procedures, and operating structures. Establishes and implements service level standards.
• Research operations and efficiencies within a contact center and other types of service-oriented environments.
• Collaborates with a project team to gain a complete understanding of specific goals, objectives, and audiences.
• Strengthens key differentiators of our company compared to legacy approaches and other competing offerings.

REQUIRED QUALITICATIONS:

• Bachelor's or higher degree in related field.
• 3-7 years' experience in business consulting, project management and/or any relevant professional experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Curiosity and the desire to deeply understand how and why things are the way they are.
• The ability to comprehend complex topics and tell stories through data, visualizations, and verbal presentations.
• Reliability to complete projects on time and at the level of quality required.
• Demonstrated ability to use exceptional analytical skills to monitor, conduct root cause analyses, and recommend improvements related to the business quality principles.
• Excellent verbal and written communications skills with ability to build and maintain effective working relationships.
• Detail-oriented with strong follow-through and the ability to organize and prioritize multiple projects.
• Highly organized with focus on execution, problem solving, and improving processes.

PREFERRED QUALIFICATIONS:

• Experience with BPO operations is preferred
• Experience in large consulting company is preferred

LANGUAGE PROFICIENCY:

• English: Excellent written and verbal communication skills

About us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

Job Description:

• Performs business consulting services for internal and external clients.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and develops and implements solutions with practical improvements for the business.
• Oversees operating systems including policies, procedures, and operating structures. Establishes and implements service level standards.
• Research operations and efficiencies within a contact center and other types of service-oriented environments.
• Collaborates with a project team to gain a complete understanding of specific goals, objectives, and audiences.
• Strengthens key differentiators of our company compared to legacy approaches and other competing offerings.

REQUIRED QUALITICATIONS:

• Bachelor's or higher degree in related field.
• 3-7 years' experience in business consulting, project management and/or any relevant professional experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Curiosity and the desire to deeply understand how and why things are the way they are.
• The ability to comprehend complex topics and tell stories through data, visualizations, and verbal presentations.
• Reliability to complete projects on time and at the level of quality required.
• Demonstrated ability to use exceptional analytical skills to monitor, conduct root cause analyses, and recommend improvements related to the business quality principles.
• Excellent verbal and written communications skills with ability to build and maintain effective working relationships.
• Detail-oriented with strong follow-through and the ability to organize and prioritize multiple projects.
• Highly organized with focus on execution, problem solving, and improving processes.

PREFERRED QUALIFICATIONS:

• Experience with BPO operations is preferred
• Experience in large consulting company is preferred

LANGUAGE PROFICIENCY:

• English: Excellent written and verbal communication skills