4 Salesforce Support jobs in the Philippines

As a Sales force Support Specialist , you will enable the Elsevier H ealth b usiness u nit to continue to scale by acting as the initial line of support for all Health Salesforce us ers . You will be part of a global s ales o perations team that enables sales to conduct their responsibilities with enhanced support and streamlined processes . This role will involve supporting Salesforce users in the health business unit globally as they manage sales opportunities and conduct account management activities.
Key Responsibilities:
+ Provide technical support and troubleshooting for Salesforce users by responding to support tickets with in established timeframes .
+ Perform the following administrative tasks in Salesforce or other CRM applications :
- Lead maintenance including knowledge of assignment rules
- A ccount and contact maintenance
- O pportunity and quote creation and updates
- R eport creation and updates
- O ther routine tasks as necessary
+ Ability to complete mass data updates using Salesforce Data Loader .
+ Coordinate the resolution of support tickets that require intervention from tier 2 support or the IT team.
+ Assist in the testing of new Salesforce functionality.
+ Identify process or training gaps to build a better experience for all users.
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ 3 or more year s of experience with Salesforce in a support role .
+ Hands - on e xperience using Salesforce Sales Cloud and Salesforce CPQ.
+ Hands-on experience managing Salesforce cases .
+ Understanding sales processes and associated pricing .
+ Experience with integrated c ontract l ifecycle m anagement (CLM) solutions such as Iron c lad, Docusign , or Conga.
+ Knowledge of other CRM applications such as Siebel.
+ Familiarity with other sales tooling including, but not limited to, Gong, LinkedIn Sales Navigator, ZoomInfo, and others.
+ Excellent command of the English language.
Additional Requirements for Internal Candidates:
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 month
+ Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

As a Sales force Support Specialist , you will enable the Elsevier H ealth b usiness u nit to continue to scale by acting as the initial line of support for all Health Salesforce us ers . You will be part of a global s ales o perations team that enables sales to conduct their responsibilities with enhanced support and streamlined processes . This role will involve supporting Salesforce users in the health business unit globally as they manage sales opportunities and conduct account management activities.
Key Responsibilities:
+ Provide technical support and troubleshooting for Salesforce users by responding to support tickets with in established timeframes .
+ Perform the following administrative tasks in Salesforce or other CRM applications :
- Lead maintenance including knowledge of assignment rules
- A ccount and contact maintenance
- O pportunity and quote creation and updates
- R eport creation and updates
- O ther routine tasks as necessary
+ Ability to complete mass data updates using Salesforce Data Loader .
+ Coordinate the resolution of support tickets that require intervention from tier 2 support or the IT team.
+ Assist in the testing of new Salesforce functionality.
+ Identify process or training gaps to build a better experience for all users.
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ 3 or more year s of experience with Salesforce in a support role .
+ Hands - on e xperience using Salesforce Sales Cloud and Salesforce CPQ.
+ Hands-on experience managing Salesforce cases .
+ Understanding sales processes and associated pricing .
+ Experience with integrated c ontract l ifecycle m anagement (CLM) solutions such as Iron c lad, Docusign , or Conga.
+ Knowledge of other CRM applications such as Siebel.
+ Familiarity with other sales tooling including, but not limited to, Gong, LinkedIn Sales Navigator, ZoomInfo, and others.
+ Excellent command of the English language.
Additional Requirements for Internal Candidates:
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 month
+ Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Attention! We are seeking a Customer Relationship Management (CRM) Manager (Go High Level Expert) to join our company.**

**Limelight Media LLC**:
**Limelight Media LLC is one of the fastest growing companies in the United States. Recent recipient of the Inc 5000 award. Specifically number #332 and #4 in San Diego. Limelight Media LLC is a Digital Marketing company that sells multiple programs which includes Mike Barron’s Closer Academy and coaching programs to students to learn how to be a high ticket closer.**

**Founder of Limelight Media, Mike Barron**:
**My name is Mike Barron and I am the founder of Limelight Media, a leading online coaching and sales training academy. Many of our students are seeking career change and or looking to acquire high-ticket skill sets so as to achieve career advancement and financial freedom. We are leaders in the online coaching industry and receipts of multiple “Two Comma Club” Awards. This includes the two comma club “X” award - That means, they each earned over Eight figures (that’s $10 MILLION DOLLARS!) inside their ClickFunnels funnel! Only**

**Culture**:
**Limelight Media has a culture like no other! Our mission is to spread positivity and create an uplifting environment for all of our employees. We offer a Disneyland-like experience for everyone we engage with - employees, students, business partners and anyone else we come into contact with. At our facility you will find a fun atmosphere that consists of energetic employees, arcade games, basketball hoops, ping pong tables, dog friendly atmosphere, food and drinks, 85 inch TVs and more! Come be a part of something great!**

**Our Purpose**:

- **PURPOSE: To develop and market products that help individuals grow in multiple facets of life.**
- **PURPOSE: To Increase awareness and skill sets for the public we serve.**
- **PURPOSE: To make a significant difference in the quality of life of people not reaching their potential and those often left behind.**
- **PURPOSE: To produce and develop Millionaire closers.**

**Responsibilities**:

- **Monitor relationships with existing customers through CRM systems**
- **Ensure the CRM system provides an effective sales funnel**
- **Develop and implement marketing techniques that will drive new customers**
- **Set specific marketing strategies to retain customers**
- **Plan and manage multi-channel marketing campaigns**
- **Suggest new methods to address customers’ needs**
- **Track marketing metrics and trends, like conversion rates and web analytics**
- **Assist with organizing promotional events to reach prospective customers**
- **Review and select CRM software that meets our company’s needs**
- **Conduct market research to follow trends and competition**

**Requirements**:

- **Must have experience with Go High Level**
- **Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.**
- **Deciding on the CRM platform structure and architecture ensures it works seamlessly across the organization and captures all required information at key points in the customer life cycle.**
- **Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.**
- **Working closely with all departments to ensure the CRM works effectively for all aspects of the company.**
- **Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.**

**By applying, you will show that you are committed to being a SUCCESS, and your success is important to us. I believe in supporting our clients and helping associates achieve their financial goals.**

**The position is Full Time (local in our San Diego Office or virtual) between the hours of 8:00AM - 5:00PM PST Monday through Friday.**

**A CULTURE LIKE NO OTHER!**

**Limelight Media has a culture like no other! Our mission is to spread positivity and create an uplifting environment for all of our employees. We offer a Disneyland-like experience for everyone we engage with - employees, students, business partners and anyone else we come into contact with. At our facility you will find a fun atmosphere that consists of energetic employees, arcade games, basketball hoops, food and drinks, 85 inch TVs and more! Come be a part of something great!**

**Limelight Media offers many packages that teach personal awareness, sales techniques, skills to become a master closer, and how to become the best version of yourself!**

**Limelight Media LLC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, vet