78 Qa Qc Engineer jobs in the Philippines

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _0463E_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _0463E_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_

Review, assess, and report compliance on process / procedure requirements
- Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
- Conducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood
- Works with Quality Manager on change management process, tools enhancements, and work flow amendments
- Provide expertise and insight into complex areas of process workflows
- Bring innovation ideas and help client create work process standardization
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- Open to College graduate and undergraduate with relevant work experience
- Must have at least 3 years of work experience in Quality Assurance (QA) under BPO industry
- Excellent verbal and written English communications skills
- Able to adapt quickly to changes in workflow
- Mastery of all customer-communication
- Comfortable communicating with all levels of management
- Excellent organizational skills and detail-oriented approach to problem solving
- Demonstrated proficiency in multi-tasking and prioritization
- Project management experience to include an understanding of business process improvement methods
- Understand departmental policies and procedures
- Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.
- Must be amenable to work on a shifting schedule

Review, assess, and report compliance on process / procedure requirements
- Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
- Conducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood
- Works with Quality Manager on change management process, tools enhancements, and work flow amendments
- Provide expertise and insight into complex areas of process workflows
- Bring innovation ideas and help client create work process standardization
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- Open to College graduate and undergraduate with relevant work experience
- Must have at least 3 years of work experience in Quality Assurance (QA) under BPO industry
- Excellent verbal and written English communications skills
- Able to adapt quickly to changes in workflow
- Mastery of all customer-communication
- Comfortable communicating with all levels of management
- Excellent organizational skills and detail-oriented approach to problem solving
- Demonstrated proficiency in multi-tasking and prioritization
- Project management experience to include an understanding of business process improvement methods
- Understand departmental policies and procedures
- Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.
- Must be amenable to work on a shifting schedule

JOB RESPONSIBILITIES:
1. Monitor and evaluate calls based on Company's specific criteria.

2. Escalate and communicate detailed information about calls monitored to Quality Assurance Supervisor and/or members.

3. Answer Collection Department questions concerning Q.A guidelines and policies.

4. Send out Red Flag/Fatal Error Audits to Upper Management and coaching agents for improvement.

5. Monitor Collection and Operation Department for quality and performance issues.

6. Participate on calibration sessions with Collections and Operations Department, Training, and internal quality members within the company.

**Salary**: From Php14,820.00 per month

**Benefits**:

- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Ayala Alabang: Reliably commute or planning to relocate before starting work (required)

At least 2 Year(s) of working experience in the related field is required for this position. Job description:
Developing and implementing quality control audit plans.
Identifying testing parameters for products.
Evaluating production stages and testing the composition, appearance, and functionality of completed products.
Assigning team members to quality audits and overseeing their work.
Training employees on quality standards and procedures.
Ensuring that products comply with industry standards.
Documenting defects and recommendations for improvement.
Preparing and presenting quality audit reports to senior management.

**Salary**: Php16,000.00 - Php18,000.00 per month

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Pasay City: Reliably commute or planning to relocate before starting work (required)

A trustworthy leader, who leads by example, understands the importance of cleanliness and orderliness of personnel, facility, and work flow in food manufacturing. Someone who can come up with relevant and practical systems and policies that will ensure the food safety and quality of our products.

**We are looking for someone who will**:
Innovate, implement, and review systems and policies that adhere to Good Manufacturing Practices

Coordinate with cross-functional teams to address teams' needs and ensure smooth operations

Ensure that cleanliness and quality standards are upheld through routine checks and audits of personal hygiene compliance, as well as overall facilities and equipment sanitation

Communicate with ease to a socially diverse community through the execution of in-house and practical trainings

Keep records and documents updated and relevant to the needs of the company

Properly document reports for team and individual quality assurance assessments
A graduate of Chemistry, Chemical Engineering, Food Technology, Management Engineering, or Nutrition

Must have a strong commitment to being organized, accurate, and meeting deadlines

Must be a critical thinker and proactive problem solver, who cares about people and has passion for excellence

Relates well with different kinds of people, and take on work with high integrity and a positive outlook

Specialist, Quality Assurance

Description - External
- At TTEC, we're all about the Human Experience. Elevated. As a Quality Assurance Specialist in Quezon City Site, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

**What You'll be Doing**

Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?

In this role, you'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.

You'll report to Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.

**During a Typical Day, You'll**
- Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements
- Use your thorough knowledge and understanding of client specific call and product knowledge requirements to prepare reports
- Bring your time management and organizational skills to manage multiple, complex, on-going tasks

**What You Bring to the Role**
- High school diploma or equivalent
- 6 months or more of customer service and call center experience
- Understanding, interpreting, and manipulating data for reporting

**What You Can Expect**
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds

And yes. all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
**Notice to external Recruiters and Recruitment Agencies**: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

**Primary Location**: : PH-National Capital-Quezon City, Metro Manila
** Job**: : Quality Assurance / Process Improvement

JSGYM-TE

Review and analyze system specifications
- Collaborate with other testers to develop effective strategies and test plans
- Execute test cases (manual or automated) and analyze results
- Evaluate product code according to specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Help troubleshoot issues
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software

**Minimum Qualifications**
- Bachelor's Degree Graduate
- With related work experience in Software Testing (manual/automation)
- Open for Entry Level up to Managerial Level

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)