147 Program Manager jobs in the Philippines
Program Manager
Posted today
Job Viewed
Job Description
Overview of Job R
esponsibilities
The
Customer Care Manager
will lead a team of Call Center Supervisors by providing them with direction, support, and career development. Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and improve the performance of Customer Service Representatives.
Essential R
esponsibilities and D
eliverables
Function Specific
- Develop staffing plans, motivational programs, and inventive plans to ensure key department metrics are met
- Conduct monthly reviews of department budget to ensure goals are being met
- Research information beyond existing procedures as required to meet customer needs
- Actively promotes teamwork and information sharing across boundaries
- Generates and utilizes formal and informal network contacts to improve collaboration among teams
- Builds and maintains strong, collaborative partnerships with others (e.g., other team leaders, external partners)
- Clarifies and shares best methods for performing teamwork across organizational boundaries (e.g., promote a 'one-team' approach for sharing common processes and practices)
- Generates and leverages 'win-win' strategies to gain support from others outside the team for key goals (e.g., influences across boundaries to get things done).
- Discusses performance problems in a supportive, objective, straightforward manner
- Develops a team culture in which timely rewards and recognition are consistently provided to team members. Develops a team culture in which timely, objective feedback is provided to team members about strengths and development needs
- Clarifies performance expectations collaboratively with direct reports (e.g., roles, responsibilities, standards, and goals)
- Accurately assesses the organizations strengths and vulnerabilities, and external opportunities and threats
- Anticipates potential problems and takes action to address problems in advance
- Applies lessons and knowledge learned from previous experiences to new challenges
- Develops alternative courses of action to resolve problem and outlines the risks/benefits associated with each action
- Appropriately prioritizes business problems that need to be resolved
- Builds credibility and trust with key customer stakeholders through open and direct communications (e.g., uses effective listening skills, provides timely feedback, ensures their needs are given priority, etc.)
- Takes personal responsibility for customer satisfaction by identifying and mobilizing the appropriate resources to respond to their needs
Leadersh Ip And Management
- Adopt and develop a management style of engagement, professionalism, and openness.
- Develop and communicate a clear vision of the business goals to drive results.
- Build relationships with employees; establish rapport, trust, and credibility
- Evaluate and develop team members to align capabilities with roles business needs and career development.
- Maintain clarity of and communicate the company's vision and values
- Facilitate communication and collaboration within the function and across Harte Hanks
- Actively monitor and improve employee commitment, using the Harte Hanks employee survey tools and insights.
- Appropriately prioritizes business problems that need to be resolved
- Develops specific strategies (e.g., contingency plans) to address the potential impact from change
- Ensures appropriate level of stakeholder buy-in and support for change
- Involves end-users in designing an approach to change and diagnosing vulnerabilities
- Makes change plans public; communicates them throughout the organization
- Develops and implements change that has clear business payoffs and benefits to end-users
- Publicizes and celebrates successes in the change process (e.g., 'process advertisements')
- Matches leadership style to the needs of individuals and teams (e.g., directs, coaches, collaborates, delegates appropriately)
- Understands the critical financial levers in the business and how to appropriately apply them
Supervision
- Supervises work of others, including planning, assigning, scheduling, and reviewing work, ensuring quality standards.
- Is responsible for hiring, terminating, training, and developing, reviewing performance and administering corrective action for staff.
- Plans organizational structure and job content.
- Perform monthly and annual reviews and make appropriate wage and rate recommendations within recommendations within budgetary limitations
- Make training recommendations to ensure team member succeed
- Monitor Tele sales team telephone calls and provide feedback, counseling and coaching as required to ensure customer satisfaction and service remains high
- Develop motivational and team building activities to maintain morale
- Acknowledges and addresses problems and issues in an honest, up-front, non-judgmental manner
- Identifies others' concerns and objections and frames desired outcomes in terms of their interests
- Takes action to help ensure that all team members understand key strategies, goals and plans
- Actively solicits input from others to clarify key issues and potential actions before acting
- Provides important information quickly and accurately to internal and external customers
- Plans and delivers oral and written communications that have clarity and impact
- Creates an environment in which employees feel respected and empowered to make meaningful contributions
- Provides development opportunities for each individual and the team to reach their full potential
- Ensures that individual performance plans are integrated with the organization's business plans
- Leads the team to prioritize project selection and process interventions based upon business impact (e.g., reduce risk/cost, improve productivity/profitability, financial impact of implementation)
- Leads the team in generating and testing multiple hypotheses regarding the root causes of problems
- Selects the most appropriate solutions from a range of competing priorities (e.g., balances strategic and operational efforts)
- Creates a team environment of accountability and commitment for reaching goals
Critical
W
orking
R
elationships
- Effectively works with all cross functions.
- Reports Operations update to the immediate manager and Account/Operations Director
Education
Qualifications,
Knowledge,
and Skills
- Minimum College degree
Experience
- 5-8 years call center experience required
- 1-3 years at the manager level
Knowledge/Skills
- Proven and demonstrable leadership, management and motivational skills
- Exercise good judgment and utilizes creative problem solving problem-solving skills
- Appropriately prioritize team goals and individual goals to effectively achieve business objectives
- Demonstrated excellence in communication (written and verbal) with internal and external customers
- Detail oriented and exhibits an urgency to achieve results.
- Should be proficient in time management and problem solving problem-solving skills
- Strong organizational skills and the ability to handle multiple tasks
- Proficiency using MS office
- Having Sigma and/or Project Management certificate is desirable but not necessary
Measures of
P
erformance
- Demonstrate ability to hire, retain and lead a high performance high-performance team
- Customer and Employee satisfaction
Accounts growth in terms of KPIs and revenue
Personal Attributes
- Demonstrates an uncompromising level of honesty, trustworthiness, and ethical behavior
- Exudes the ability to inspire, motivate and influence others to achieve
- Demonstrates an intense personal commitment to their job
- Results-driven, action- oriented , oriented, and self-motivated mindset
- Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity
Program Manager
Posted today
Job Viewed
Job Description
The ideal candidate will be comfortable outlining and planning all aspects of work related to a given project such as budget, timelines and teams. They will have strong communication skills that enable them to effectively communicate with all relevant teams. This individual should be able to foresee any problems related to the completion of a project and act in a timely manner to mitigate any issues. Impact thousands of companies by helping us build the strongest Cloud business in North America.
Responsibilities
- Be part of an Innovative team that creates, incubates, and launches the services and solutions that we take to market.
- Lead programs and projects that will improve existing services, bring new capabilities to the business, or deliver business improvements or outcomes.
- Initiate and organize programs by identifying the workstreams required to achieve the required business outcomes, gain consensus and support across the business, and kickoff the program and individual workstreams.
- Evaluate programs progress on achieving business outcomes and adjust or kickoff new workstreams as required to maximize value.
- Provide oversight for all projects within the scope of programs, either through direct project management or through influence and indirect leadership of others.
- Support Product Managers by leading formal change management initiatives for services launches that involve a transformation of delivery team capabilities.
- Support complex solution portfolio launches by providing oversight and coordination of the various workstreams or by mentoring the product teams to improve their project management practices and capabilities.
- Foster strong relationships with cross-functional leaders and vendor partners and ensure a high level of satisfaction across business and vendor stakeholders.
- Communicate status updates, operational changes, and value delivered to both internal and vendor stakeholders.
- Lead your programs and projects to proactively influence the factors that could cause delays.
- Build alignment with cross-functional groups and stakeholders within Softchoice to ensure operational excellence.
Qualifications
- 10+ years of prior program or project management experience, ideally focused on programs and activities that support successful execution of GTM strategy.
- Demonstrated ability to Lead through Influence.
- Demonstrated experience leading teams.
- Are eager to make constant improvements to process and outcomes.
- Logical and efficient with a strong attention to detail.
- Excellent listening, interpersonal, written, presentation, and oral communication skills.
- Ability to solve practical problems and deal with a variety of variables in situations where limited standardization exists.
Program Manager
Posted today
Job Viewed
Job Description
About Advanced Energy
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
Key Responsibilities
- Lead a cross-functional project team through all phases of New Product Development.
- Support Marketing and Design Engineering in preparing RFQ proposals for multinational customers.
- Plan and manage New Product development schedules and resource plans to deliver products on time and within budget.
- Manage projects according to a Stage Gate process and ensure that any scope changes or changes to the financial targets are raised with recommendations for appropriate action.
- Accountable for project KPI's: schedule, product and project cost targets, quality, compliance and customer satisfaction.
- Provide overall direction and ownership to programs, including risk mitigation plans, escalations and issue resolution.
- Be a primary point of contact working with customer Project and Design representatives.
- Work with manufacturing and procurement teams in the Philippines and China to ensure material and factory build readiness.
- Coordinate with Design and Manufacturing Engineering to ensure DFM, manufacturing cycle-time and quality targets are met.
- Ensure a smooth Mass Production product launch.
- Prepare reports and updates for presentations to customers, senior management and internal stakeholders.
- Responsible for documenting all aspects of the development project and ensuring that data is captured and used as lessons learned to drive continuous improvement
Qualifications
- Bachelor's degree in Engineering or any related field
- Minimum of 4 years' experience as a Program Manager or in a project management role with a proven track record.
- Hands-on experience in PCBA design, manufacturing, or New Product Introduction (NPI) development.
- Strong interpersonal skills with the ability to foster collaboration across internal and external teams.
- Highly organized and deadline-driven, with a strong commitment to task completion.
- Assertive and analytical, with excellent communication, presentation, and organizational skills in a multicultural setting.
- Familiarity with Agile or Scrum methodologies is a plus.
- PMI PMP certification is an advantage.
Compensation
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
Equal Employment Opportunity (EEO)
Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.
Program Manager
Posted today
Job Viewed
Job Description
About DigiPlus Interactive Corp.
DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit:
Main Duties and Responsibilities
1. Strategic Program Leadership:
- Develop, own, and implement the complete migration program roadmap, ensuring technical delivery aligns with business goals and regulatory requirements.
- Establish and oversee program governance among internal teams, vendors, and regulators.
- Ensure that DigiPlus proprietary modules, such as player registration, wallet, and other essential components, are integrated without jeopardizing system stability or compliance
2. Complex System Migration Management:
- Lead integration design and execution for proprietary DigiPlus components with the new platform architecture.
- Manage API orchestration and middleware abstraction layers to enable scalable integrations.
- Plan and oversee performance testing for extreme transaction loads, ensuring system resilience.
3. Stakeholder & Vendor Coordination:
- Act as the primary liaison between DigiPlus and key vendors.
- Translate operational requirements into executable vendor deliverables.
- Monitor vendor deliverables and enforce contractual obligations.
4. Risk & Issue Management:
- Identify, evaluate, and address technical, operational, and compliance risks linked to the migration and subsequent projects.
- Create contingency plans for wallet synchronization failures, transaction reconciliation issues, and latency spikes.
5. Regulatory & Compliance Oversight:
- Ensure migration activities meet jurisdictional iGaming regulations and data protection standards.
- Facilitate audit readiness throughout the project, including full traceability of decisions, changes, and testing outcomes.
6. Change Management & Communication:
- Develop and implement change management strategies to prepare internal teams and vendors for operational shifts.
- Provide transparent reporting to executives and, if necessary, the Board, including updates on milestones, risks, and budgets.
- Create internal communication plans to keep all stakeholders aligned.
7. Performance Validation & Go-Live:
- Oversee UAT, regression testing, and stress/load testing at production-level transaction volumes.- Approve final go-live readiness based on technical, operational, and compliance sign-offs.
- Ensure post-go-live hypercare with rapid incident response.
Qualifications
- Experience:
7+ years in program/project management in the iGaming industry, with 3+ years leading large-scale system migrations involving PAM, CRM, Sportsbook, or payment platforms. - Technical Expertise:
Strong understanding of PAM architecture, wallet management, high-frequency transaction systems, APIs, middleware, and real-time data processing. - Proven track record in managing data-heavy, high-volume migrations under tight timelines and complex vendor ecosystems.
- Familiarity with iGaming compliance frameworks in multiple jurisdictions.
- Demonstrated ability to manage cross-functional teams, multiple vendors, and C-level stakeholders.
- Exceptional written and verbal skills, capable of translating complex technical issues into clear business impact statements.
- Strong analytical skills with a proactive, risk-first mindset.
- Certifications:
PMP, PRINCE2, Agile/Scrum certifications preferred. - Education:
Bachelor's degree in IT, Business, or related field; advanced degree a plus. - Native fluency in the English language and Mandarin is an advantage.
Program Manager
Posted today
Job Viewed
Job Description
How You Will Contribute
- The Program Manager for Niche and Special Markets is primarily responsible in the development, execution and management of strategic programs and initiatives targeting niche and special market segments to achieve business objectives and enhance customer engagement for the Bank.
What Will Make You Successful
- University graduate from a reputable educational institution, preferably of a business-related course or Marketing.
- Should possess in-depth knowledge of banking products and services, including an understanding of industry trends relevant to niche and special market segments.
- With proven ability to develop and execute strategic plans and initiatives aligned with organizational objectives and market opportunities
- Expertise in project and program management methodologies.
- Has a track record of driving innovation and implementing creative solutions to address market challenges and anchor on emerging opportunities within niche markets.
- At least 3-5 years of progressive experience in banking, financial services or related industries, with focus on program management, marketing or product development
Program Manager
Posted today
Job Viewed
Job Description
Role Description
This is a full-time on-site role for a Program Manager located in Pasig. The Program Manager will oversee the planning, execution, and completion of projects, ensuring alignment with company goals. Responsibilities include coordinating cross-functional teams, managing project timelines, and interfacing with stakeholders to meet project deliverables and milestones.
Qualifications
- Project Management, Program Management, and Coordination skills
- Strategic Planning and Resource Allocation skills
- Stakeholder Engagement and Communication skills
- Team Leadership and Cross-functional Team Management skills
- Strong organizational and multitasking skills
- Bachelor's degree in Business Administration, Management, or related field
- Experience in a startup or consulting environment is a plus
Program Manager
Posted today
Job Viewed
Job Description
Summary:
Our client is a dynamic and fast-growing company with a strong presence in the online gaming and digital entertainment industry. Their mission is to deliver innovative, data-driven, and culturally relevant gaming experiences tailored to the global market. They are currently expanding the team and seeking experienced and passionate professionals to join them in multiple roles.
Role and Responsibilities:
1. Strategic Program Leadership:
Develop, own, and implement the complete migration program roadmap, ensuring technical delivery aligns with business goals and regulatory requirements.
Establish and oversee program governance among internal teams, vendors, and regulators.
Ensure that DigiPlus proprietary modules, such as player registration, wallet, and other essential components, are integrated without jeopardizing system stability or compliance
2. Complex System Migration Management:
Lead integration design and execution for proprietary DigiPlus components with the new platform architecture.
Manage API orchestration and middleware abstraction layers to enable scalable integrations.
Plan and oversee performance testing for extreme transaction loads, ensuring system resilience.
3. Stakeholder & Vendor Coordination:
Act as the primary liaison between DigiPlus and key vendors.
Translate operational requirements into executable vendor deliverables.
Monitor vendor deliverables and enforce contractual obligations.
4. Risk & Issue Management:
Identify, evaluate, and address technical, operational, and compliance risks linked to migration and subsequent projects.
Create contingency plans for wallet synchronization failures, transaction reconciliation issues, and latency spikes.
5. Regulatory & Compliance Oversight:
Ensure migration activities meet jurisdictional iGaming regulations and data protection standards.
Facilitate audit readiness throughout the project, including full traceability of decisions, changes, and testing outcomes.
6. Change Management & Communication:
Develop and implement change management strategies to prepare internal teams and vendors for operational shifts.
Provide transparent reporting to executives and, if necessary, the Board, including updates on milestones, risks, and budgets.
Create internal communication plans to keep all stakeholders aligned.
7. Performance Validation & Go-Live:
Oversee UAT, regression testing, and stress/load testing at production-level transaction volumes.
Approve final go-live readiness based on technical, operational, and compliance signoffs.
Ensure post-go-live hypercare with rapid incident response.
Requirements:
7+ years in program/project management in the iGaming industry, with 3+ years leading large-scale system migrations involving PAM, CRM, Sportsbook, or payment platforms.
Bachelor's degree in IT, Business, or related field; advanced degree a plus.
Strong understanding of PAM architecture, wallet management, high-frequency transaction systems, APIs, middleware, and real-time data processing.
Proven track record in managing data-heavy, high-volume migrations under tight timelines and complex vendor ecosystems.
Familiarity with iGaming compliance frameworks in multiple jurisdictions.
Demonstrated ability to manage cross-functional teams, multiple vendors, and C-level stakeholders.
Exceptional written and verbal skills, capable of translating complex technical issues into clear business impact statements.
Strong analytical skills with a proactive, risk-first mindset.
PMP, PRINCE2, Agile/Scrum certifications preferred.
Native fluency in the English language and Mandarin is an advantage.
Strategic thinking and problem-solving
Attention to detail and operational efficiency
Customer-centric mindset with a focus on player experience
Ability to balance technical and project priorities
Ability to Multitask and work under pressure
Specialization
:Information Technology
Type of Employment
:Permanent
Minimum Experience
:Fresher
Work Location
:Philippines
Be The First To Know
About the latest Program manager Jobs in Philippines !
Program Manager
Posted today
Job Viewed
Job Description
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together.
About The Policy And Program Management Team
Trust and Safety's Policy and Program Management team partners with all areas of Thumbtack to drive Trust and Safety improvements in our platform and programs. Our Program Managers create and update global policies, processes, and procedures - it's our mission to improve the quality, efficiency, and scalability of Trust and Safety operations, while working in line with Thumbtack's goals and values.
About The Role
As a Trust and Safety Program Manager, you're responsible for optimizing policies and processes to enhance the user experience and our internal operations. You'll be a documentation master, creating and maintaining proposals, project charters, workflows, and comprehensive policies and procedures. With an investigative mindset, action-orientation, and a familiarity with AI and change management, you'll collaborate with our team and XFN partners to complete impactful initiatives.
What You'll Do
- Drive initiatives that promote user safety on Thumbtack, leveraging AI, data, and process improvements to enhance Trust and Safety programs.
- Plan, prioritize, and execute projects with clear strategies, risk mitigation, adaptability to unforeseen challenges, and accountability across stakeholders.
- Develop and optimize policies, workflows, and comprehensive documentation (e.g., in-depth SOPs, project charters, frameworks, and roadmaps) to ensure effective and scalable Trust and Safety operations.
- Manage and update core programs such as the Thumbtack Guarantee, Dispute Mediation, Social Media Response, Content Moderation, and Data Privacy.
- Partner cross-functionally with Legal, Product, Engineering, Operations, Business Applications, and other teams to align on goals and enforcement strategies.
- Act as a subject matter expert, identifying issues, uncovering root causes, and delivering solutions with minimal guidance.
- Communicate with stakeholders at all levels through clear, detailed, organized, and persuasive verbal and written updates, ensuring alignment and follow-through.
In order to be successful, you must bring
- 2+ years of experience in program, policy, or process management, leading complex, cross-functional projects.
- Strong problem-solving and analytic decision-making skills, and the ability to drive solutions independently.
- Expertise in drafting clear and organized proposals, policies, workflows, and documentation.
- Effective communication skills with a proven ability to engage diverse stakeholders.
- Quick learner who adapts to shifting priorities and builds subject matter expertise.
- Excellent collaboration, facilitation, and interpersonal skills; approaches challenges with creativity and empathy.
- Familiarity with AI- or automation-enhanced environments, Trust and Safety operations, or certifications such as Lean/Six Sigma or PMP is preferred.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact:
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
Program Manager
Posted today
Job Viewed
Job Description
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together.
About the Policy and Program Management TeamTrust and Safety's Policy and Program Management team partners with all areas of Thumbtack to drive Trust and Safety improvements in our platform and programs. Our Program Managers create and update global policies, processes, and procedures - it's our mission to improve the quality, efficiency, and scalability of Trust and Safety operations, while working in line with Thumbtack's goals and values.
About the RoleAs a Trust and Safety Program Manager, you're responsible for optimizing policies and processes to enhance the user experience and our internal operations. You'll be a documentation master, creating and maintaining proposals, project charters, workflows, and comprehensive policies and procedures. With an investigative mindset, action-orientation, and a familiarity with AI and change management, you'll collaborate with our team and XFN partners to complete impactful initiatives.
What you'll do- Drive initiatives that promote user safety on Thumbtack, leveraging AI, data, and process improvements to enhance Trust and Safety programs.
- Plan, prioritize, and execute projects with clear strategies, risk mitigation, adaptability to unforeseen challenges, and accountability across stakeholders.
- Develop and optimize policies, workflows, and comprehensive documentation (e.g., in-depth SOPs, project charters, frameworks, and roadmaps) to ensure effective and scalable Trust and Safety operations.
- Manage and update core programs such as the Thumbtack Guarantee, Dispute Mediation, Social Media Response, Content Moderation, and Data Privacy.
- Partner cross-functionally with Legal, Product, Engineering, Operations, Business Applications, and other teams to align on goals and enforcement strategies.
- Act as a subject matter expert, identifying issues, uncovering root causes, and delivering solutions with minimal guidance.
- Communicate with stakeholders at all levels through clear, detailed, organized, and persuasive verbal and written updates, ensuring alignment and follow-through.
- 2+ years of experience in program, policy, or process management, leading complex, cross-functional projects.
- Strong problem-solving and analytic decision-making skills, and the ability to drive solutions independently.
- Expertise in drafting clear and organized proposals, policies, workflows, and documentation.
- Effective communication skills with a proven ability to engage diverse stakeholders.
- Quick learner who adapts to shifting priorities and builds subject matter expertise.
- Excellent collaboration, facilitation, and interpersonal skills; approaches challenges with creativity and empathy.
- Familiarity with AI- or automation-enhanced environments, Trust and Safety operations, or certifications such as Lean/Six Sigma or PMP is preferred.
Program Manager
Posted today
Job Viewed
Job Description
MGT is seeking a dynamic and strategic Program Manager to drive end-to-end delivery of managed services projects for PG's aligned to business goals. This individual will be a critical player in driving workforce efficiency, optimizing resource deployment, and supporting the business through effective talent allocation across our global delivery model.
In this role, you will:
- Serve as the strategic lead for the Managed Services function, ensuring alignment of staffing operations with business priorities and growth objectives.
- Act as the primary point of contact for Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), and engage business leaders to identify and structure global delivery needs within Managed Services, proactively manage expectations, and deliver high levels of stakeholder satisfaction.
- Manage global delivery teams, ensuring seamless coordination between global resources and onshore stakeholders with a focus on SLA adherence and service excellence.
- Build strong relationships with PG/OG Leaders, lead governance meetings, and ensure transparency through structured reporting and communication.
- Own program-level financials, including budgeting and forecasting, and drive efficiencies and enable service growth through renewals and scope expansions.
- Leverage technology expertise — driving innovation, continuous improvement and value.
- Collaborate closely with Talent Acquisition, People Experience and Resource Management Teams to ensure alignment between hiring plans, onboarding, and staffing strategies.
- Contribute to workforce planning and forecasting efforts in partnership with Finance and Business Operations.
- Perform additional duties as assigned in support of MGT's global growth and talent strategy.
Qualifications:
- Bachelor's degree from an accredited institution; advanced degree in Business, Human Resources, or related field is a plus.
- 10+ years of experience in staffing/resource management, workforce planning, or a related operational leadership role, preferably in a consulting, professional services, or global delivery environment.
- Proven ability to lead a staffing function, including managing budgets, performance metrics, and global resource pools.
- Strong understanding of project-based resourcing, utilization strategies, and cost optimization models.
- Excellent stakeholder management skills, with the ability to build strong relationships and influence across all levels of the organization.
- Exceptional analytical skills, with experience in creating dashboards, tracking key performance indicators, and providing actionable insights.
- High proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data modeling), PowerPoint, and collaboration tools such as Microsoft Teams.
- Demonstrated ability to manage multiple priorities and complex workflows in a fast-paced, high-growth environment.
- Excellent written and verbal communication skills, with experience presenting to senior leadership.
- Comfortable working across time zones and occasionally outside standard business hours to support global operations.