8 Performance Management jobs in the Philippines
Director, Service and Performance Management
Posted 4 days ago
Job Viewed
Job Description
While this role does not manage outsourced partners directly, it will work closely with the Director of Vendor Management (also under Enablement & Governance) to ensure performance alignment across all delivery channels.
**_Qualifications_**
+ 10+ years of experience in service delivery, performance management, shared services, or workforce/quality operations
+ Proven experience leading multi-functional teams, with a strong track record in quality, workforce, analytics, or KM
+ Strong understanding of service delivery models in captive and global environments
+ Ability to translate data into insights and business recommendations
+ Strong budget management and organizational planning capabilities
+ Exceptional collaboration and communication skills
**_Preferred Tools/Systems Experience:_**
+ Workforce management systems (e.g. Verint)
+ Reporting tools (e.g., PowerBI, Tableau)
+ KM platforms (e.g., SharePoint, Confluence, or equivalent)
+ Quality monitoring tools and service management systems
**_What is expected of you and others at this level_**
+ Provides leadership to managers and experienced professional staff; may also manage front line supervisors
+ Manages an organizational budget
+ Develops and implements policies and procedures to achieve organizational goals
+ Assists in the development of functional strategy
+ Decisions have an extended impact on work processes, outcomes, and customers
+ Interacts with internal and/or external leaders, including senior management
+ Persuades others into agreement in sensitive situations while maintaining positive relationships
**Service Performance & Quality Oversight**
+ Develop and manage a GBFS-wide performance management framework across service lines
+ Define and monitor SLAs, KPIs, and business outcome metrics
+ Lead the quality assurance program and ensure integration with performance root cause analysis
**Workforce Optimization & Planning**
+ Oversee workforce planning, forecasting, and real-time service monitoring
+ Enable proactive staffing adjustments aligned with demand and service-level goals
+ Drive improvements in productivity, utilization, and workforce efficiency
**Performance Insights & Analytics**
+ Build and lead a performance insights team delivering executive-ready dashboards and trends
+ Establish data-driven routines for surfacing service risks and opportunities
+ Provide forward-looking views to inform operational and strategic decision-making
**Knowledge Management**
+ Own the GBFS knowledge management strategy, tools, and governance
+ Ensure SOPs, process documentation, and knowledge assets are current, accessible, and embedded in operations
+ Partner with delivery and transformation teams to drive continuous learning and onboarding enablement
**Change & Transformation Support**
+ Support the integration of GBS and GFSS into GBFS through standardized performance practices
+ Drive continuous improvement initiatives through performance root cause data and best practice sharing
+ Collaborate across operations, transformation, and vendor management teams to enable systemic improvements
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Oracle Enterprise Performance Management (EPM) Manager (Makati) | Hybrid
Posted 4 days ago
Job Viewed
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities:
- Lead Oracle EPM projects from initiation to completion, ensuring timely delivery and high-quality results.
- Develop and maintain strategic relationships with key clients.
- Lead requirement gathering, system design, and delivery of EPM solutions.
- Lead and participate in Oracle EPM implementations, providing expertise across EPM moules including Planning and Budgeting, Financial Consolidation, Account Reconciliation, Profitability and Cost Management, and Enterprise Data Management.
- Ensure all deliverables adhere to best practices and quality standards.
Requirements:
- Bachelor's degree in Finance, Accounting, Information Systems, or a related field.
- More than 10 years of hands-on experience with Oracle EPM.
- At least 5 full lifecycle Oracle EPM implementations.
- Proven experience in people management and leadership roles.
- Demonstrated ability to drive business development and presales activities.
- Strong strategic planning and problem-solving abilities.
- Exceptional communication, negotiation, and client management skills.
- Ability to manage multiple projects and priorities effectively.
Oracle Enterprise Performance Management (EPM) Manager (Makati) | Hybrid
Posted 4 days ago
Job Viewed
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Responsibilities:
- Lead Oracle EPM projects from initiation to completion, ensuring timely delivery and high-quality results.
- Develop and maintain strategic relationships with key clients.
- Lead requirement gathering, system design, and delivery of EPM solutions.
- Lead and participate in Oracle EPM implementations, providing expertise across EPM moules including Planning and Budgeting, Financial Consolidation, Account Reconciliation, Profitability and Cost Management, and Enterprise Data Management.
- Ensure all deliverables adhere to best practices and quality standards.
Requirements:
- Bachelor's degree in Finance, Accounting, Information Systems, or a related field.
- More than 10 years of hands-on experience with Oracle EPM.
- At least 5 full lifecycle Oracle EPM implementations.
- Proven experience in people management and leadership roles.
- Demonstrated ability to drive business development and presales activities.
- Strong strategic planning and problem-solving abilities.
- Exceptional communication, negotiation, and client management skills.
- Ability to manage multiple projects and priorities effectively.
Quality Engineer-Performance & Resilience Management

Posted 14 days ago
Job Viewed
Job Description
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
Must Have: Performance Centre, Load Runner Enterprise, Excellent Communication skills
Knowledge on Performance Engineering and J Meter
Performance Tester with 3+ years of experience in Web, UI and API protocols. The resource should be well versed with all performance testing methodologies. Should be proficient in LoadRunner Enterprise or Performance Center and handle performance scripting and analysis independently.
**Required technical and professional expertise**
Must Have: Performance Centre, Load Runner Enterprise, Excellent Communication skills
Knowledge on Performance Engineering and J Meter
Performance Tester with 3+ years of experience in Web, UI and API protocols. The resource should be well versed with all performance testing methodologies. Should be proficient in LoadRunner Enterprise or Performance Center and handle performance scripting and analysis independently.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Package Consultant - SuccessFactors Talent Management
Posted 6 days ago
Job Viewed
Job Description
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
As a SuccessFactors Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SuccessFactors delivery methodology or equivalent and associated work products.
You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries.
Your primary responsibilities include:
* Strategic SuccessFactors Solution Focus: Working across technical design, development, and implementation of SuccessFactors solutions for simplicity, amplification, and maintainability that meet client needs.
* Comprehensive Solution Delivery: Involvement in strategy development and solution implementation, leveraging your knowledge of SuccessFactors and working with the latest technologies.
**Required technical and professional expertise**
* with at least 5 years of experience in configuration and implementation projects for SAP SuccessFactors Talent Management
* With at least 2 years of experience in supporting or implementing SF recruitment
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Package Consultant - SuccessFactors Talent Management
Posted 6 days ago
Job Viewed
Job Description
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
As a SuccessFactors Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SuccessFactors delivery methodology or equivalent and associated work products.
You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries.
Your primary responsibilities include:
* Strategic SuccessFactors Solution Focus: Working across technical design, development, and implementation of SuccessFactors solutions for simplicity, amplification, and maintainability that meet client needs.
* Comprehensive Solution Delivery: Involvement in strategy development and solution implementation, leveraging your knowledge of SuccessFactors and working with the latest technologies.
**Required technical and professional expertise**
* with at least 5 years of experience in configuration and implementation projects for SAP SuccessFactors Talent Management
* With at least 2 years of experience in supporting or implementing SF recruitment
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Specialist, na HR Data Management
Posted 1 day ago
Job Viewed
Job Description
Major Duties & Responsibilities
- Work to meet expected service levels and business performance goals by performing day-to-day delivery of Administration services in scope.
- Access enabling technology to complete client inquiries and transactions (SAP, Salesforce, Workday, Our Source etc.) is an advantage.
- Escalate complex transactions to Tier 2 for resolution or contact with third party vendors as appropriate.
- Take ownership of all Administration assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
- Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of HR Global Services available to them.
- Respond to documentation of requests and inquiries / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities within Administration in accordance with defined procedures and guidelines. Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to uphold effective and timely resolution while maintaining confidentiality with sensitive employee data.
- Develop understanding of Service Center operations and the J&J organization.
- Identify Administration areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Regional Administration Team Lead.
- Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.
- Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
- Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.
Other Duties & Responsibilities
- Perform special projects and related duties as assigned.
- Work in collaboration with other Administration team members to execute tasks and fulfill key deliverables, seeking input and assistance as needed.
- Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
- Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on Administration processes.
**Qualifications**
- Ability to perform administrative activities
- Excellent customer service skills
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues
- Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
- Discretion, professionalism, confidentiality and judgment
- Demonstrates customer orientation and customer service skills
- Excellent telephone manner with clear, concise and professional communication skills
- Ability to accurately collect information in order to understand and assess the clients’ needs and situation
- Strong attention to detail
- Will be trusted to secure and maintain confidential information
- Ability to prioritize workload and provide timely follow-up and resolution
- Ability to work effectively in a fast-paced, self-directed team-based environment
- Enthusiastic team player with a strong drive to create a positive work environment
- Willing to work Nightshift
Preferred Knowledge, Skills and Abilities
- Con
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HR Staff - Discipline Management/ Labor Relations
Posted 1 day ago
Job Viewed
Job Description
- With 1 year **experience in Training, Organizational Development, and/or Discipline Management**:
- With excellent communication and organizational skills
- Knowledgeable in Labor Relations
Job Summary:
- Prepares FOPH Training Needs Analysis
- Prepare, monitor, and implement FOPH Annual Training Plan
- In-charge to download the New Employee On-board Orientation
- Work in coordination with the HRD Manager in the implementation of Employee Discipline Management
- Perform tasks related to Legal and Compliance projects of the company
**Job Types**: Full-time, Permanent
**Salary**: Php13,000.00 - Php18,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Pay raise
- Transportation service provided
Schedule:
- 10 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus