4,338 Order Operations Associate jobs in the Philippines

Salary: PHP 50,000 per month (inclusive of PHP 3,000 de minimis benefit)

A trusted Australian plumbing services business providing fast, reliable, and professional plumbing solutions. We are looking for a proactive and customer-focused Inbound & Outbound Call Specialist to join our remote team.

In this role, you will be the first point of contact for customers, handling incoming service enquiries, scheduling jobs, and following up with outbound calls to ensure smooth service delivery.

• Minimum 2 years of experience working in an Australian based call center

• Answer inbound calls from customers, handling plumbing service requests and enquiries.
• Make outbound calls to confirm bookings, follow up on pending jobs, and provide updates to clients.
• Schedule appointments and dispatch jobs efficiently using internal systems.
• Provide excellent customer service, ensuring all interactions are professional and courteous.
• Accurately record details of customer interactions and job updates.
• Work closely with the Australian team to support daily operations.

• Previous experience in a call center, customer service, or inbound/outbound role preferred.
• Strong English communication skills (both verbal and written).
• Ability to handle high call volumes with professionalism and patience.
• Organized, reliable, and detail-oriented.
• Proficiency in using computer systems, scheduling software, or CRM tools.
• Ability to work independently.

• Monthly salary of PHP 50,000 (inclusive of PHP 3,000 de minimis benefit).
• Health care benefits after 3 months of employment.
• 25 PTOs (combination of Vacation/Sick and Emergency Leave)
• Work with a dynamic Australian business with strong growth and reputation.
• Long-term, stable role with opportunities to grow in the company.

• Operating System: Windows 10 Home/Pro at 64-bit - *Genuine

• CPU/Laptop:

• Minimum: Intel Core i3

• Recommended: Intel Core i5 8th gen and above or similar
• Memory: 8GB or more
• Anti-virus installed in the device
• Internet subscription/speed: At least 20 mbps (DSL/Fiber only)
• LTE connection only accepted as backup
• Headset w/ mic and noise cancellation feature (Recommended: Jabra or Plantronics)

How to Apply

If you are a strong communicator who enjoys helping customers and managing calls with professionalism, we'd love to hear from you.

ADEL Call Center
is an international company specializing in lead handling and sales support for furniture businesses in the U.S. We help our clients increase conversion rates and reduce costs by up to 70% thanks to our professional operators.

Responsibilities:

• Handle inbound calls, inquiries, and messages (WhatsApp, SMS, Email).
• Make warm and cold calls based on prepared scripts.
• Guide prospects to the key step — scheduling a measurement / meeting with a designer.
• Work in CRM: update lead statuses ("Hot / Cold / Missed").
• Meet KPI goals: response time within 5–15 minutes, number of meetings booked.

Requirements:

• Experience in the
  furniture industry
  (kitchens, cabinets, closets, built-ins).
• Excellent English.
• Strong phone sales and client communication skills.
• Familiarity with CRM systems and ability to learn quickly.
• Responsible, proactive, and results-driven.

What We Offer:

• Remote work from the Philippines.
• Competitive pay:
  base salary + bonuses for each booked meeting
  .
• Stable workload — up to 4 clients per operator in one time zone.
• Career growth opportunities to Team Lead / Supervisor.
• Training and scripts provided.

If you have experience in the furniture niche and know how to turn leads into booked appointments — we'd love to have you on our team

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Care

In this role, agents are expected to

• Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively.
• Manage and maintain intermediary profiles—external brokers and advisers who connect customers with the bank.

Responsibilities

• Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively.
• Manage and maintain intermediary profiles—external brokers and advisers who connect customers with the bank.
• Set up and remove system access, update profile and portfolio details, and ensure compliance.
• Serve as a key point of contact, shaping the first impression intermediaries have of the bank.
• Investigate and resolve simple complaints, ensuring a smooth and compliant experience for all stakeholders.

Qualifications we seek in you

Minimum Qualifications / Skills

• Graduate from a recognized university.
• Experience in processing roles and managing multiple systems.
• Strong communication and problem-solving skills.
• Ability to work independently and collaborate with internal and external stakeholders.
• Proficiency in computer systems.

Preferred Qualifications/ Skills

• High attention to detail and ability to follow multi-system processes.
• Strong time management and adaptability.
• Understanding of how processes impact other teams (e.g., data quality, commissions, compliance).
• Ability to self-learn using process documentation and switch efficiently between tasks.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

Individuals with strong communication skills & good understanding of banking operations

Responsibilities

· Manage and maintain the profiles of intermediaries; external brokers and advisers who connect the bank with customers who require finance

· Setting up access to systems required to originate business with the bank, updating profile and portfolio details and removing access as appropriate

· This role is one of the first interactions that Intermediaries will have with the bank and so influences their first impressions

· Appropriate maintenance user profiles and termination of access ensures that the bank remains compliant while creating a seamless experience for Intermediaries to do business with the bank

Qualifications we seek in you·

Minimum Qualifications / Skills

· Graduate from a Recognized University

· Experience in processing roles with experience managing multiple systems

· Ability to work independently

· Ability to liaise with internal and external stakeholders

· Has demonstrated good problem-solving skills

· Computer systems competency

· Able to work at a consistent pace

· High attention to detail

· Able to understand the flow on impact of processes to other teams within an organization; data quality, commissions, compliance

· Able to follow processes with multiple systems

· Able to self-learn using process documentation

· Ability to efficiently switch between process tasks

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About the role

As a Customer Service Representative at Express Transport Hauling and Freight Services Inc.', you will be the face of our company, providing exceptional support and assistance to our valued clients. In this full-time position based in Las Pinas City Metro Manila, you will play a crucial role in ensuring customer satisfaction and maintaining strong client relationships.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Resolving customer issues and concerns promptly and effectively
• Maintaining accurate records of customer interactions and transactions
• Providing information about our products and services to assist customers
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking abilities to handle complex customer inquiries
• Previous experience in a customer service or client-facing role, preferably in the transportation or logistics industry
• A genuine passion for providing exceptional customer service and a commitment to exceed customer expectations

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Work-life balance initiatives, including flexible working arrangements
• Comprehensive health and wellness programs

About us

Express Transport Hauling and Freight Services Inc.' is a leading provider of transportation and logistics solutions in the Philippines. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering reliable and efficient services to our clients. Our team of dedicated professionals is committed to exceeding expectations and driving the success of our customers.

Apply now and join our team of customer service experts

We're Hiring – Customer Service / Technical Support (Remote)

All interested applicants must complete the application form here:

Join our
international customer service company
and deliver world-class support for leading
e-commerce accounts
in the
furniture, home electronics, and recall program sectors
.

What You'll Do:

• Assist customers with product inquiries, orders, and troubleshooting
• Handle returns, replacements, and recall-related concerns with professionalism
• Use CRM tools to document interactions and escalate issues when necessary
• Ensure every customer enjoys a positive support experience

Qualifications:

• Previous experience in
  customer service or technical support
  (e-commerce background preferred)
• Strong English communication skills
• Comfortable working with online platforms and CRM systems

What's in It for You:

Permanent work-from-home setup

Fixed schedule with weekends off*

Stable employment with growth opportunities

Competitive benefits and incentive schemes

Monthly salary: $435–$550 USD

Application Process:

Fill out the application form or scan the QR code to complete it

Our recruiters will carefully review your submission

Pre-qualified applicants will be contacted via MS Teams, email, or phone

Keep your lines open for
interview invitations and updates

Apply now and be part of a team that values customer satisfaction and excellence

• Licensed Customs Broker
• Importation & customer service experiencein the FMCG industry
• Demonstrated ability to lead projects and drive process improvement initiatives.
• Strong analytical and problem-solving skills with a data-driven approach.

Role purpose

The Customer Supply Chain Lead plays a pivotal role in driving efficiency, consistency, and satisfaction across the supply chain to meet customer needs. You will be responsible for managing the end-to-end customer supply chain experience, collaborating with cross-functional teams, and developing strategies to enhance the customer experience, optimize supply chain processes, and ensure seamless product delivery.

You will play a strategic role within Supply Chain Team, acting as "voice of the customers", instrumental to the achievement of Preferred Supplier of Choice Status.

Role Accountabilities

Customer Engagement & Trade Service Level:

• Leads business planning or tactical calls with customers
• Supply Chain Programs (eg. RTM Change:  Direct Shipments, Joint Events Planning, Supply Chain Academy)
• Customer Calls (eg. Service Level Agreements / Joint Supply Chain Scorecards, Joint Business Planning)
• Customer Replenishment Planning and Supply (eg.  CMI, Joint Forecasting)
• infrastructure and Investment in Supply Chain Capability (TT)
• Benchmarking of best practices within the region or among Customers or in the Trade related to Order to Cash (OTC) process, warehousing, inventory, transport, quality and information systems.

Customer Relationship Management

• Serve as the primary point of contact for key customers regarding supply chain matters, ensuring prompt and effective communication, establishing trust and ensuring proactive communication.
• Develop a deep understanding, build and maintain strong relationships with customers to understand their business and supply chain needs and expectations to increase satisfaction and retention.

Order Fulfillment/ Replenishment Planning and Service Coordination

• Oversee the order-to-delivery process, ensuring accuracy, timeliness, and fulfillment against customer demands, ensuring they are processed accurately and delivered on time.
• Monitor & report Out of Stock and unserved orders to highlight risk and service failures to manage customer expectations.  Flag low stock covers and relay information to Supply Planning due to sudden demand and surge in stock requirements to prevent stockouts or overstocks.
• Provide inputs to analyze demand forecasts and collaborate with planning and production teams to align supply with demand.
• Coordinate with internal departments (e.g., supply chain, logistics, production) to align on customer needs and resolve any service issues. Align unique customer requirements to 3PL.
• Monitor service levels and collaborate with cross-functional teams to meet or exceed customer expectations.
• Ensure compliance on NPD and Promo SKU pipeline and trade deals are executed according to plan
• Order to Cash efficiency (eg. review on order size, delivery frequency & pattern)
• Master Data Alignment

Distribution & Warehouse Operation

• Assess potential distributor capability on warehousing & distribution and drive compliance to Fonterra standards
• Develop distributor capability in warehousing, inventory, fleet management & supply chain infrastructure.
• RTM review to meet cost, quality and service requirements.

Customer Financial Risk & Transactions

• Influence setting of trading terms related to BO, delivery penalties to reduce customer's cost to serve
• Review distributor contracts
• Partner with Finance to ensure supply chain programs are aligned to P&L targets including BO guidelines.

Cross-Functional Leadership and Collaboration

• Facilitate communication between departments and work closely with internal teams such as procurement, production, logistics, to share customer insights and align on ways to improve the customer experience or to resolve any supply chain disruptions or delays impacting customers.
• Partner with internal teams (e.g., marketing, sales) to support customer-facing strategies and initiatives.
• Participate in team meetings and planning sessions to provide the customer perspective and advocate for their needs.

Continuous Process Improvement

• Perform external benchmarking to determine "Best in Class" Operations practices; create custom-fit programs to suit FBP and its customers business needs
• Support wastes reduction initiatives via efficient supply replenishment process of distributor, minimizing RUD, alignment to de-complexity programs (SKU slide-in/slide out)
• Identify, implement, and optimize supply chain processes to improve efficiency and reduce costs.
• Develop and lead projects focused on streamlining processes, eliminating bottlenecks, and increasing overall customer satisfaction.
• Use data analysis and metrics to drive continuous improvement in service levels and customer outcomes.

Issue Resolution and Escalation Management

• Proactively identify and manage potential risks within the supply chain, developing contingency plans as needed that may impact the customer experience, working to resolve problems promptly.
• Lead and document resolution efforts for any supply chain disruptions impacting customer orders, working to minimize impact and maintain satisfaction keeping customers informed and aligned throughout.
• Serve as the escalation point for customer concerns, using feedback to enhance internal processes and prevent recurring issues.

Performance Management and Reporting

• Track, analyze and report on key supply chain metrics such as on-time delivery, order accuracy, service quality, and customer feedback.
• Develop dashboards and reports for management to provide insights and recommendations into supply chain performance and customer service levels. based on performance data to drive improvements in customer satisfaction.
• Conduct regular reviews with customers to discuss performance, gather feedback, and implement improvements.
• Collaborate on initiatives to streamline processes, enhance efficiencies, and deliver consistent service excellence.

Note: This position is a team lead role reporting to the Customer Service & Logistics Manager

About You

• Bachelor's degree in Supply Chain Management, Business, Customer Service, or a related field.
• A Master's degree is a plus.
• Licensed Customs Broker
• Minimum 5 years of experience in supply chain management, importation, logistics, or a related field, preferably in a customer-focused role in customer service, supply chain, or account management in the FMCG industry.
• Knowledge of supply chain systems, processes, and best practices.
• Proficiency in supply chain management software and tools.
• Proven ability to build and maintain positive customer relationships.
• Strong organizational and time-management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Adaptable and resilient, with a commitment to continuous improvement.
• Demonstrated ability to lead projects and drive process improvement initiatives.
• Excellent communication and relationship-building skills.
• Effective collaboration with cross-functional teams.
• Strong analytical and problem-solving skills with a data-driven approach.

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

This role blends customer service with data analysis to support efficient order fulfilment, accurate billing, and streamlined returns. By identifying trends in orders and returns, the specialist provides actionable insights that drive operational improvements and enhance the overall customer experience. Key responsibilities include ensuring timely resolution of customer issues, optimizing reverse logistics processes, and supporting data-driven decision-making across teams.

What you will do

• Analyse order and return trends using Power BI to identify key patterns, deviations, and anomalies, supporting data-driven decision-making
• Leverage Power BI tools such as slicers, filters, and data exports to perform customized analysis and deliver actionable insights
• Present dashboards to stakeholders, address data-related queries, and follow up on action items to drive continuous improvement
• Collaborate cross-functionally to align on key data trends and ensure consistency across teams
• Manage customer order fulfilment proactively by monitoring backlogs and coordinating with internal teams, ensuring timely communication with customers
• Ensure billing accuracy and timely issuance of credit notes (CN) to support smooth financial operations.

What you bring

• 2-3 years of experience Supply Chain, Order Management, or Customer Service operations
• Bachelors degree in Supply Chain Management, Business Administration, or a related field
• Strong analytical skills with experience using Power BI
• Ability to work cross-functionally, ensuring alignment on data trends and fostering collaboration between teams
• Experience in overseeing order fulfilment by actively managing backlogs, coordinating with internal teams, and ensuring timely updates to customers.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Take your first step into the BPO industry – Join our CSR team

Location: Alabang and BGC

Qualifications:

• College graduate with or without BPO experience
• College undergraduate with no back subjects - 6 months BPO experience
• Excellent communication skills
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Perks and Benefits:

• Earn up to 24K Salary package
• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Training
• We value Inclusion and Diversity

Send your application now to

You may also send your resume to Viber:

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php24,000.00 per month

Language:

• English (Required)

Work Location: In person