23 Operational Planning jobs in the Philippines

Senior Operations Manager (EGGS)

Manila, Metropolitan Manila Rippedboxstation

Posted 7 days ago

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Job Description

Position: Senior Operations Manager
Number of hours: 40 Hrs/weekSchedule: TBD

Job Summary:

We are seeking a dynamic and results-driven Senior Operations Manager to lead and optimize our customer service operations within our Business Process Outsourcing (BPO) environment. This role is responsible for driving operational excellence, ensuring client satisfaction, and managing a high-performing team. The ideal candidate will have a strong background in customer service operations, people management, and process improvement within the BPO industry. This is a client-facing role and will also directly report to the internal Head of Operations.

Key Responsibilities:

  • Oversee day-to-day operations of the customer service team, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
  • Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and overall performance.
  • Manage and mentor a team of operations managers, supervisors, and customer service representatives to enhance performance and professional growth.
  • Collaborate with clients to understand their business needs, provide insights, and ensure high-quality service delivery.
  • Drive continuous process improvements, leveraging data analytics and industry best practices.
  • Monitor and analyze operational data to identify trends, opportunities, and areas for optimization.
  • Ensure compliance with company policies, industry regulations, and client requirements.
  • Lead workforce planning, including hiring, training, and capacity management to align with business growth.
  • Handle escalations and complex customer interactions to ensure resolution and client satisfaction.
  • Foster a culture of accountability, engagement, and innovation within the team.

Qualifications:

  • Bachelor's degree in business administration, Operations Management, or a related field (or equivalent experience).
  • Minimum of 3-5 years of experience in a leadership role within a customer service BPO environment .
  • Experience in solar energy is preferred.
  • Residency in Bulacan, Philippines is a plus.
  • Proven track record of managing large teams, improving operational efficiencies, and driving performance metrics.
  • Strong understanding of BPO industry standards, customer service best practices, and workforce management.
  • Experience in handling a large number of remote employees.
  • Exceptional analytical, problem-solving, and decision-making skills.
  • Excellent communication, interpersonal, and client management skills.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Proficiency in CRM systems, reporting tools, and data-driven decision-making.
  • Experience in implementing automation and AI-driven solutions for customer service is a plus.

#J-18808-Ljbffr
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Project Quality Planning and Scheduling Engineer

National Capital Region, National Capital Region Cablekon Engineering Services

Posted 8 days ago

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Job Description

Licensed ECE/Industrial Engineer
Experience in Auxiliary Systems br>Knowledgeable in CCTV, FDAS, and related systems
Can handle multiple projects
Key Responsibilities:
Oversee planning, execution, and completion of assigned auxiliary system projects
Conduct site inspections, surveys, and technical evaluations
Prepare documentation such as technical reports, project schedules, and as-built plans
Ensure compliance with project specifications, local codes, and safety standards
Coordinate with clients, contractors, and teams; attend project meetings for updates and alignment
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Project-based -Supply Planning

Taguig, National Capital Region Colgate-Palmolive

Posted 13 days ago

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Job Description

No Relocation Assistance Offered
Job Number #168627 - Taguig, National Capital Region (NCR), Philippines
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**BRIEF INTRODUCTION - ROLE SUMMARY/PURPOSE**
The Supply Planning Project Associate is responsible for optimizing the current supply planning process for new co-pack promotional SKUs which will require hands-on implementation of the current process. This temporary project-based role will further evolve the process by eliminating offline ad hoc meetings and standardizing procedures to ensure consistent execution across new promo initiatives. The role also aims to streamline operations by reducing planner touchpoints by 50%, driving greater efficiency and minimizing manual intervention. The associate will design and execute a framework for monitoring and reporting cost and savings related to co-packing activities. A key component of the position will also be the incorporation of AI technologies and process automation to enhance efficiency and decision-making.
**RESPONSIBILITIES:**
+ Implement the current supply planning process for all new promotional SKUs.
+ Identify and execute opportunities to optimize and enhance process efficiency and effectiveness, leveraging AI and automation technologies.
+ Standardize supply planning procedures and eliminate offline, ad hoc meetings.
+ Collaborate with cross-functional teams to support seamless adoption and execution of standardized and automated processes.
+ Design and execute a framework for monitoring, tracking, and reporting cost and savings associated with co-packing initiatives.
+ Integrate AI and automation solutions to improve supply planning, data analysis, and cost monitoring.
+ Monitor and analyze process, cost, and savings performance, providing recommendations for continuous improvement.
+ Handover production planning responsibilities for each new promotional SKU to the Sub-Category Supply Planner at the start of the third month of each promotional run.
**REQUIRED QUALIFICATIONS**
+ Bachelor degree in Engineering or Data Analytics, or any related course
**PREFERRED QUALIFICATIONS**
+ Experience in supply or production planning, process optimization, or project management preferred.
+ Experience with cost tracking or savings analysis, particularly in co-packing or supply chain contexts, is a plus.
+ Familiarity with AI technologies and tools for process automation is highly desirable.
+ Strong analytical, problem-solving, and organizational skills.
+ Excellent communication and collaboration capabilities.
+ Proficiency in documenting, standardizing, and improving business processes.
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
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Business Operations Analyst

NCR Atleos

Posted today

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Job Description

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Business Support Analyst - Banking Revenue Assurance / NAMER T&M Team**
Grade 8, internal or external candidate.
**_NAMER T&M Team_** _, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope, as per Customer's maintenance Contract. Team's goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions._
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Understand Contractual language that defines field service activities not covered by the maintenance Contract
+ Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
+ Create Financial Reports for billable activities and calculation in accordance to Customer Contract's Terms and Conditions
+ Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process - Customer data, payment terms, taxes, pricing, etc.
+ Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
+ Create Executive summary showcasing the cost or profit associated with the summary
+ Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
+ Understand all relevant technical details on company's Banking equipment
+ Perform various analyses on business activities for assigned customers to identify Revenue gaps
+ Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Microsoft Office, etc.
+ Manage business process that creates value and increase customer satisfaction
**Candidates profile and qualifications:**
+ Bachelor's Degree
+ 2-3 years of relevant work experience
+ Excellent knowledge of **English** language
+ Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
+ Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer
+ Technical knowledge of Banking equipment would be considered as an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.

Business Operations Analyst

NCR Atleos

Posted 27 days ago

Job Viewed

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Job Description

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Business Support Analyst - Banking Revenue Assurance / EUROPE T&M Team**
Grade 8, internal or external candidate.
**_EUROPE T&M Team_** _, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope, as per Customer's maintenance Contract. Team's goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions._
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Understand Contractual language that defines field service activities not covered by the maintenance Contract
+ Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
+ Create Financial Reports for billable activities and calculation in accordance to Customer Contract's Terms and Conditions
+ Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process - Customer data, payment terms, taxes, pricing etc.
+ Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
+ Create Executive summary showcasing the cost or profit associated with the summary
+ Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
+ Understand all relevant technical details on company's Banking equipment
+ Perform various analyses on business activities for assigned customers in order to identify Revenue gaps
+ Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Power Query, Power BI, Microsoft Office etc.
+ Manage business process that creates value and increase customer satisfaction
**Candidates profile and qualifications:**
+ Bachelor's Degree
+ 2-3 years of relevant work experience
+ Excellent knowledge of **English** language, while knowledge of Germanwould be considered a plus
+ Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
+ Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer
+ Technical knowledge of Banking equipment would be considered as an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.

Business Operations Intern

Makati, National Capital Region MyKuya Technologies

Posted today

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Job Description

**Responsibilities**:
Execute on set standards, processes, SLAs, SOPs and service warranties set by managers.

Ensure all systems operate smoothly and align with our quality standards.

Monitor real-time operations and address potential issues as they arise.

Provide data and feedback to inform initiatives for operational efficiency and improvement.

Perform other duties as assigned by management.
Exceptional communication and organizational skills. Able to communicate and listen effectively; great written and verbal skills.

A creative, solutions focused approach, with a focus on achieving results.

Comfortable with ambiguity and shifting priorities.

Ready to roll-up sleeves and be hands-on.

Initiative, Pro-active, Energetic, and Self-driven.

Proficient in using Microsoft and Google Applications.

Knowledge in using Airtable is a plus.
This advertiser has chosen not to accept applicants from your region.

Business Operations Associate

Makati, National Capital Region Kalibrr

Posted today

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Job Description

As a Business Operations Associate you’ll be supporting the Senior Operations Associate with client and project management, solving talent gaps, and ensuring high caliber talents for clients locally and internationally. A successful operations associate should be highly organized and have a versatile skill set to support a variety of different business functions with a diverse range of tasks. The position will offer significant opportunities for exposure to executive-level decision making.

**See below detailed Roles & Responsibilities**:
Talent Fulfillment

Qualify & assess client recruitment needs

Documentation

Draft and proofread contracts and legal documents for internal and external purposes

Assist Senior Operations Associate in creating business performance reports, dashboards, and data management to come up with business strategies

Client and Project Management

Collaborate with the clients in solving talent gaps to achieve success in hiring

Manage and coordinate with clients for progress and improvement of different hiring requisitions.
Graduate of Psychology, Management, Communications Technology, or any management related course

Excellent English communication and presentation skills

Detail-oriented with strong problem solving skills

Strong project management skills

Comfortable working in a fast-paced work environment

Open to fresh graduates
This advertiser has chosen not to accept applicants from your region.
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Business Operations Analyst II

Pasay City, National Capital Region Conduent

Posted 4 days ago

Job Viewed

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Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Requires formal education and relevant expertise in a professional, sales, or technical area.
+ Performs technical-based activities.
+ Contributes to and manages projects.
+ Uses deductive reasoning to solve problems and make recommendations.
+ Interfaces with and influences key stakeholders.
+ Leverages previous knowledge and expertise to achieve results.
+ Able to complete work self-guided and with a team.
+ College or university degree required.
**General Profile**
+ Requires knowledge and experience in specific field.
+ Will acquire higher-level knowledge and skills.
+ Develops an understanding of the company, processes, and customers.
+ Uses existing procedures to solve standard problems.
+ Receives moderate guidance and direction from others.
**Functional Knowledge**
+ Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**
+ Uses an understanding of key business drivers to accomplish work.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
+ No supervisory responsibilities.
+ Provides informal guidance to new team members.
**Problem Solving**
+ Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**
+ Exchanges complex information and ideas effectively.
**Responsibility Statements**
+ Facilitates working sessions to meet operational and customer goals.
+ Acts as the customer liaison to ensure work processes are efficient and effective.
+ Identifies and organizes data to produce meaningful views of operational performance.
+ Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
+ Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
+ Examines and recommends changes or improvements to policies, quality, and problem resolution.
+ Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
+ Performs other duties as assigned.
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.

Business Operations Analyst II

Pasay City, National Capital Region Conduent

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Requires formal education and relevant expertise in a professional, sales, or technical area.
+ Performs technical-based activities.
+ Contributes to and manages projects.
+ Uses deductive reasoning to solve problems and make recommendations.
+ Interfaces with and influences key stakeholders.
+ Leverages previous knowledge and expertise to achieve results.
+ Able to complete work self-guided and with a team.
+ College or university degree required.
**General Profile**
+ Requires knowledge and experience in specific field.
+ Will acquire higher-level knowledge and skills.
+ Develops an understanding of the company, processes, and customers.
+ Uses existing procedures to solve standard problems.
+ Receives moderate guidance and direction from others.
**Functional Knowledge**
+ Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**
+ Uses an understanding of key business drivers to accomplish work.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
+ No supervisory responsibilities.
+ Provides informal guidance to new team members.
**Problem Solving**
+ Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**
+ Exchanges complex information and ideas effectively.
**Responsibility Statements**
+ Facilitates working sessions to meet operational and customer goals.
+ Acts as the customer liaison to ensure work processes are efficient and effective.
+ Identifies and organizes data to produce meaningful views of operational performance.
+ Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
+ Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
+ Examines and recommends changes or improvements to policies, quality, and problem resolution.
+ Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
+ Performs other duties as assigned.
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.

Business Operations Analyst II

Pasay City, National Capital Region Conduent

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Requires formal education and relevant expertise in a professional, sales, or technical area.
+ Performs technical-based activities.
+ Contributes to and manages projects.
+ Uses deductive reasoning to solve problems and make recommendations.
+ Interfaces with and influences key stakeholders.
+ Leverages previous knowledge and expertise to achieve results.
+ Able to complete work self-guided and with a team.
+ College or university degree required.
**General Profile**
+ Requires knowledge and experience in specific field.
+ Will acquire higher-level knowledge and skills.
+ Develops an understanding of the company, processes, and customers.
+ Uses existing procedures to solve standard problems.
+ Receives moderate guidance and direction from others.
**Functional Knowledge**
+ Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**
+ Uses an understanding of key business drivers to accomplish work.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
+ No supervisory responsibilities.
+ Provides informal guidance to new team members.
**Problem Solving**
+ Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**
+ Exchanges complex information and ideas effectively.
**Responsibility Statements**
+ Facilitates working sessions to meet operational and customer goals.
+ Acts as the customer liaison to ensure work processes are efficient and effective.
+ Identifies and organizes data to produce meaningful views of operational performance.
+ Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
+ Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
+ Examines and recommends changes or improvements to policies, quality, and problem resolution.
+ Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
+ Performs other duties as assigned.
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
 

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