147 Office Nurse jobs in the Philippines

Job Summary:
A Patient Care Specialist acts as a liaison between patients, medical staff, and healthcare providers. They help coordinate patient appointments, assist with medical records, address patient concerns, and ensure a smooth and efficient flow of care. The specialist also helps improve the overall patient experience by providing excellent customer service and ensuring that patients’ needs are met in a timely manner. br>
Key Responsibilities:
1. Patient Interaction & Support:
Patient Intake: Greet patients, collect personal and insurance information, and verify patient details.
Patient Communication: Answer patient inquiries via phone, email, or in person. Provide information about treatments, appointments, insurance, and policies.
Appointment Scheduling: Schedule, reschedule, and confirm patient appointments. Ensure proper coordination of appointments with physicians, specialists, or departments.
Patient Advocacy: Serve as a patient advocate, ensuring their concerns are addressed and that they understand their treatment plans, follow-up needs, and care instructions.

2. Administrative Support:
Medical Records Management: Update and maintain accurate patient records in the electronic health record (EHR) system, ensuring compliance with confidentiality and HIPAA regulations.
Insurance Verification: Verify insurance information, assist with claims, and address any billing questions or issues that may arise.
Data Entry: Enter patient data, treatment information, and other relevant records into the healthcare system for tracking and reporting purposes.
Appointment Reminders: Send reminders for upcoming appointments and follow-up visits via calls, texts, or emails.

3. Patient Education:
Care Instructions: Provide patients with pre- and post-care instructions, explaining procedures, medication regimens, and any other necessary healthcare information.
Health Resources: Direct patients to additional resources such as educational materials, support groups, or healthcare providers based on their needs.

4. Coordination of Care:
Referral Coordination: Assist patients in coordinating referrals to specialists or follow-up appointments as recommended by the healthcare provider.
Test Results & Follow-ups: Help ensure patients receive test results and follow-up instructions promptly. Communicate results to patients as directed by healthcare providers.
Team Collaboration: Work closely with physicians, nurses, medical assistants, and other healthcare professionals to ensure that patients receive comprehensive care and that all aspects of their treatment are coordinated.

5. Billing & Payment Assistance:
Insurance Verification: Confirm patient insurance eligibility, coverage, and benefits before appointments.
Billing Support: Assist patients with billing questions, provide cost estimates for procedures, and help them understand their financial responsibilities for services rendered.

6. Patient Advocacy & Experience:
Patient Comfort: Ensure patients are comfortable and informed during their visits, addressing any concerns or anxieties they may have about their care.
Feedback Collection: Gather patient feedback about their experiences and escalate any unresolved issues or complaints to appropriate staff or management.

7. Compliance & Record-Keeping:
Confidentiality & HIPAA Compliance: Ensure all patient data is kept confidential and handled according to HIPAA regulations.
Health Regulations: Stay updated on health regulations, medical office protocols, and best practices for patient care.

Skills & Qualifications:
Education:
Candidate must be a graduate of any 4-year course
Preferably with at least 1 year of related experience in customer service

Key Skills:
Excellent Communication: Ability to communicate clearly and compassionately with patients, families, and healthcare teams.
Empathy & Compassion: A caring attitude and ability to build rapport with patients and help ease their concerns.
Attention to Detail: Ensure accurate data entry, billing information, and patient records are maintained.
Problem-Solving: Ability to troubleshoot patient concerns, resolve scheduling conflicts, and manage billing issues efficiently.
Organizational Skills: Strong ability to juggle multiple tasks, manage appointments, and ensure smooth operations in a busy healthcare environment.
Knowledge of Healthcare Terminology: Understanding of medical terms, insurance policies, and healthcare practices.
Multitasking: Ability to handle multiple tasks simultaneously, including answering phones, assisting patients, and updating records.

ob Description:
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. br>
Requirements:
· Candidate must be a graduateof any 4-year course br>· Preferably with at least 1 year of related experience in customer service br>· Must have excellent verbal communication skills. br>
"6 days a week
Onsite
Clinic Hours: 10:00AM-5:00/7:00PM
1 Day Off (Weekday)"

Primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.
br>· Candidate must be a graduate of any 4-year course br>· Preferably with at least 1 year of related experience in customer service br>· Must have excellent verbal communication skills. br>
PATIENT CARE SPECIALIST - PASAY, QUEZON CITY, ALABANG, MUNTINLUPA, MAKATI, TAGUIG, MANDALUYONG, MORATO, SHANGRILA, CLARK, GREENHILLS SAN JUAN

URGENT HIRING!
br>Our team is currently looking for a candidate who has at least the following qualifications such as;

- Graduate of any 4-year course
- With Experience in Customer Service

Salary - to be discussed

Patient Care Coordinator (Full Time)

Our team is looking for empathetic and energetic Patient Care Coordinator to work virtually with us. A Patient Care Coordinator functions is to record the details of a patient's background, exams, clinical history, complaints, scheduling patient appointments, patient’s follow ups, findings and diagnosis, procedures performed, medical orders given (including prescriptions and tests) and essentially a personal assistant to the physician.
- Graduate of any Medical or Business course
- With training and experience as patient care coordinator
- With Administrative Function or Executive Secretary experience is a plus
- Hospital experience and knowledge in medical terminologies is a plus
- Have the ability to work from home
- Possess effective verbal and written communication skills
- Good in time and task management skills
- Ability to work independently and meticulously
- With basic knowledge in MS Office (Excel, Word, PDF and PowerPoint)

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php18,000.00 - Php20,000.00 per month

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary

Location: Bridgetowne, Quezon City
For Allied Graduates (with or without license) br>Are you a graduate of Allied Sciences, Social Sciences, Social Work, or Human Services? This is your opportunity to join a healthcare team that values your background and experience.
Qualifications:
Bachelor’s Degree in Allied Sciences, Social Sciences, Social Work, or Human Services < r>

At least 1 year of direct patient care experience in any of the following:


Long-term care


Home or community-based services


Hospital or facility-based care


Case management or managed care organizations


BPO healthcare – member services via phone < r>

Not qualified if experience is limited to:
Pediatric or provider-only care


Email or chat-only interactions


Roles with no direct contact with patients


Compensation and Benefits:
28000 basic salary


1000 flex fund allowance


20 percent night differential


HMO coverage starting on Day 1


HMO coverage for dependents upon certification


Life and accident insurance


13th and 14th month pay


Annual performance-based increase


Apply Now
Send your resume or tag someone who fits the qualifications. This is your chance to be part of a professional and rewarding team in Quezon City.

Location: Bridgetowne, Quezon City
For Non-Allied Graduates or Associate Degree Holders br>Do you have real-world patient care experience but a non-allied degree? We’re looking for dedicated professionals ready to support patients and providers in a healthcare setting. < r>Qualifications:
Associate Graduate or College Graduate from any course


At least 2 years of direct patient care experience in any of the following:


Long-term care


Home or community-based services


Hospital or facility-based care


Case management or managed care organizations


BPO healthcare – member services via phone < r>

Not qualified if experience is limited to:
Pediatric or provider-only services


Email or chat-only work


Roles without direct patient contact


Compensation and Benefits:
28000 basic pay


1000 flex fund allowance


20 percent night differential


HMO coverage starting on Day 1


HMO for dependents after certification


Life and accident insurance


13th and 14th month pay


Annual salary increase based on performance

Description
br>A PHRN Back Office Specialist supports healthcare operations by performing administrative and clinical tasks in a non-voice (back office) setting. This role is ideal for licensed Philippine Registered Nurses (PHRNs) looking to apply their medical knowledge in a corporate or BPO environment.


Review and process medical records, charts, and insurance claims
Interpret and analyze clinical data for accuracy and compliance
Update patient information in EMR systems
Perform utilization review and pre-authorization tasks
Coordinate with healthcare providers via email or internal systems
Ensure HIPAA and data privacy compliance
Support US-based nurses or doctors in back-office operations


The PHRN Care Management Associate is responsible for providing clinical support in the review and coordination of patient care services. Working under the direction of Care Managers or Physicians, the associate helps ensure that members receive the right care at the right time. This role is often performed in a healthcare BPO setting, supporting U.S. health insurance clients with utilization management, care coordination, and administrative functions.

Medical Records Review

Analyze clinical documents to determine medical necessity, appropriateness, and level of care required.


Telephonic/Virtual Care Coordination

Assist with outreach to providers or members to gather additional information, provide updates, or clarify care plans.


Utilization Management Support

Conduct initial clinical reviews for pre-authorizations, concurrent reviews, or post-service evaluations based on evidence-based guidelines.


Documentation and Data Entry

Accurately record findings in EMR systems, authorization portals, and internal databases following HIPAA and company policies.


Compliance and Quality Assurance

Ensure all activities adhere to regulatory standards (e.g., NCQA, URAC) and internal audit requirements.


Support for Case Managers and Physicians

Collaborate with nurses, physicians, or other health professionals to assist in executing care management plans.


Report Generation and Administrative Tasks

Assist in compiling utilization data, summaries, and reports to support decision-making and care planning.


BACK OFFICE POSITION
Requirements

BS Nursing with active PHRN Licensed -(Non USRN license)
Good communication skills
Amenable to work onsite
Available ASAP
No ongoing/pending NCLEX application


Experience Required:

1 year hospital experience
Direct Patient Care Experience/hospital
Or as Company / School / Clinic Nurse with COE


Basic Salary:

₱30,000 (excluding benefits) < r> Allowances


Upon Hire:

₱0,000 basic pay < r> 000 flex fund allowance < r> Signing Bonus: ,000 < r> ,000 one-time relocation allowance (if willing to relocate) < r>

Other Benefits:

20% night differential
HMO coverage for employee upon Day 1
HMO dependents coverage upon certification
Life and Accident Insurance
Annual increase based on performance
Work From Home (based on performance) once regularized


With: Relocation Package (if willing to relocate)


Eligible for Relocation Allowance:

For Luzon – Residing beyond NCR, Rizal, and Bulacan < r> Must relocate for business needs


Application Process:

Pure Virtual Process – Pure over-the-phone interview < r> Can Start ASAP


Please Set Proper Expectations Regarding the Documents/Requirements Needed Before Final Interview:

Picture of P

RC ID
Selfie holding the PRC card
Proof of address

Medical
English Language
Typing
PHRN
PRC License
1yr Direct patient Exp

**Requirements**:

- Must have at least 1 year experience in the BPO Industry
- Must be persuasive and driven enough to fulfill clinic needs
- Must be organized and keen to detail since this role will involve working with a lot of documents
- Must be able to start immediately

**Responsibilities**:

- Process workflow to send all 485’s/md orders (workflow)
- Completes Worldview to verify the receiving of all 485/MD orders
- Track missing orders using the outstanding orders report
- Mail medication lists to patients (via workflow)
- Send transfer/ discharge summaries to MD/ hospital (via workflow)
- Update all charts with MRS notifications sent by field clinicians (via workflow)
- Update MDs, NP’s, and PA’s information in HCHB as necessary
- Scan necessary forms into the chart when clinicians bring into office
- Confirm that we have all signature forms for a SOC (start of care), notifies supervisors if not (via workflow)
- Logs all consents in database
- Verify receipt of NOMNC for all Medicare patients (via workflow)

Pay: Php20,000.00 per month

**Benefits**:

- Paid training
- Work from home

Schedule:

- 8 hour shift
- Night shift

Supplemental Pay:

- 13th month salary
- Overtime pay

**Experience**:

- BPO: 1 year (required)

**Language**:

- English (required)