1,805 Non Voice Support jobs in the Philippines

Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Evening
• Tuesday: Morning, Evening
• Wednesday: Morning, Evening
• Thursday: Morning, Evening
• Friday: Morning, Evening

Command Center/Helpdesk
Job description:
  The Command Center Team is the central point of contact for all support,
troubleshooting & incident management. They are considered the first responders
and ensure issues & escalations are attended to promptly. 
The Command Center team will liaise with the engineering & application
departments to resolve problems or inquiries, both internal and external
customers. It will comprise multiple team shifts to handle the 24/7, including
holidays and weekends operations.
Responsibilities: 
Keep track of the customer queries and resolve the issues as early as
possible. 
Ensure that all alerts, escalations, and issues are attended to, resolved, and
documented timely. 
Stay well-informed of failures, issues, and business readiness of the company
and customers being supported 
Update and monitor the regular daily business readiness tracking 
Regular reporting of the day-to-day issues encountered by internal and
external stakeholders 
Regularly reviewing existing systems and making recommendations for
improvements
Work with a team of technical support engineers and specialists. 
You will be working on a 24/7 shift (including holidays and weekends). 
Team's best practices and methodologies 
Reports directly to the Command Center Engineering Manager of the Platform
Department
with experience in Linux/Windows serves
at least 7 years related experience
willing to work onsite

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

As a Service Desk / Help Desk Specialist , you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Location: Cyberzone, iHub 4, Filinvest Corporate City, Vector Two, Vector, Northgate Cyberzone Northgate Ave, Muntinlupa City, 1781 Metro Manila

Job Description:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Graduate of Bachelor's degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role.
• Open for candidate's who completed 1st year in college.
• We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
• Excellent communication and customer service skills to effectively interact with end-users.

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Highest educational attainment:
• Total BPO International voice experience:
• Total Service desk experience in BPO International set-up:
• Do you have experience in Service now?
• Unemployed?

Education:

• Senior High School (Required)

Experience:

• BPO ITSD: 2 years (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

We are looking for a Level 1 IT Help Desk Specialist to join our team. This role is perfect for someone who is detail-oriented, tech-savvy, and eager to support end-users with their day-to-day IT needs.

Responsibilities:

• Handle employee onboarding and offboarding (account setup, access, etc.)
• Perform password resets and resolve account lockouts
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)

• Provide basic troubleshooting for:

• Disk drive space issues

• Camera, keyboard, or monitor problems

• Network connectivity & website access

• Printer and Wi-Fi issues

• Shared/mapped drive access problems

Work Setup: Remote

Work Hours: 20 hours per week

Part-Time Employment

Night Shift

A7 Recruitment Corporation is hiring a Casual/Temporary Help Desk Support role in Salcedo Village, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: ₫100,000 - ₫130,000 per month

Work Details:

• Title: Japanese IT Service Desk Level 1
• Job Type: 7-month Project-Based
• Work Setup: 1x a month RTO in Giga Tower, Bridgetowne, QC
• Shift: 8:00AM to 5:00PM MNL

Required Qualifications:

• Minimum 1 year IT Service Desk background
• Experience using ServiceNow
• Experience providing chat and voice support for Japanese and English markets
• Above average communication skills
• Education: Completed at least 2nd year in College

WORK SCHEDULE:

Helpdesk Technician

Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am)

Remote (Work from home)

Helpdesk Technicians play a pivotal role in delivering exceptional service to our Managed Agreement clients by utilizing client's comprehensive technology stack. They adhere to established processes and procedures while actively contributing to the creation and maintenance of documentation for common issues, thereby streamlining recurring tasks. In addition to assisting in ticket scheduling and responding to phone and chat support requests, Technicians are responsible for diligently following up with end users and ensuring the resolution of all tickets. They are also skilled at identifying requests that fall outside the scope of existing agreements and taking appropriate action

Basic Functions:

•Efficiently managing and resolving trouble tickets

•Facilitating effective communication with both internal teams and clients

•Offering responsive chat and phone support

•Independently coordinating their own schedules

•Maintaining meticulous document and file management

•Conducting quality assurance checks on completed tickets

•Educating and encouraging clients to adhere to best practices

•Proactively addressing ongoing issues and ensuring their resolution

Additional Duties and Responsibilities:

•Providing valuable remote assistance to on-site technicians

•Identifying opportunities for process improvement and actively participating in their development

•Collaborating seamlessly within and across teams to ensure the swift resolution of issues and the completion of root cause analyses

•Rigorously testing solutions to prevent recurring issues and avoid short-term "band-aid" fixes

•Offering informed product recommendations from within our technology stack

•Recognizing out-of-scope (OOS) opportunities and furnishing comprehensive information required for successful project execution

Knowledge, Skills, and/or Abilities Required:

•Hardware and Software Expertise: Proficient in the installation, configuration, and troubleshooting of hardware and software.

•Technical Troubleshooting: Exceptional problem-solving skills in technical scenarios.

•Effective Communication: Ability for collaboration with cross-functional teams and clients.

•Detail Orientation: Meticulous attention to detail in documentation, system changes, and ticket notes.

•Time Management: Effective multitasking and task prioritization.

•Adaptability: Ability to stay current with evolving IT technologies and industry trends.

•Fast-Paced Environment: Capability to excel in dynamic, fast-paced work settings.

•Interpersonal Skills: Strong interpersonal abilities for teamwork and client interactions.

•Continuous Learning: Willingness to acquire new skills and expand technical expertise.

•Customer-Centric Approach: Focused on delivering exceptional service and support.

•Analytical Thinking: Aptitude for diagnosing and resolving complex technical issues.

About Us

We're Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

• Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

• Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
• Exceptional Collaboration:Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
• Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
• Data-Driven Decision-Making:Prioritizing data and results over emotions when making objective, professional decisions.
• Emphasis on Details:Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb's Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.

We are looking for a Support Help Desk for a Property management client of ours. The Support Help Desk is a key member of the centralized Resident Support team focused on resident retention.

• This customer service-oriented role requires managing a portfolio of superb apartment communities and providing world-class support to residents. You will oversee inquiries regarding lease renewals, move-outs, renter's insurance, and general resident concerns.
• This role is for a problem-solver who can work both independently and collaboratively, empowering you to ensure resident satisfaction and achieve renewal goals.

Qualifications:

• Education: A high school diploma or equivalent is required.
• Experience: A candidate must have a background in customer service with a strong emphasis on verbal and written communication.
• Skills and Competencies:
• Customer Focus: Dedicated to exceeding the expectations of our internal and external customers.
• Systems: Proficient in Microsoft Office Suite (Outlook, Excel, Power BI). Experience with Property Management software is a plus.
• Communication: Effectively conveys information and explains processes clearly in writing and verbally.
• Collaboration: Teamwork is at the heart of our operations. You'll work cooperatively and effectively with others, fostering a supportive and collaborative work environment to achieve individual and team goals.
• Initiative: Takes proactive steps to address issues and improve processes.
• Adaptability: Adjusts quickly to changing priorities and technologies.

• Renewal Management:
• Proactively contact residents within your assigned portfolio to discuss lease renewals.
• Effectively communicate renewal options, lease terms, and rent increases.
• Address resident concerns and objections regarding renewals.
• Negotiate lease terms within established guidelines to maximize retention rates.

• Ensure timely processing of lease renewals.

• Customer Service:

• Respond to resident inquiries via phone, email, and other communication channels.
• Provide timely and accurate information regarding lease agreements, community guidelines, and other resident concerns.
• Assist residents with move-out procedures and ensure a smooth transition.
• Ensure residents remain in compliance with our renter's insurance requirements.
• Escalate complex issues to the appropriate on-site team members.

Educational Background

' - Graduate in any discipline

• Basic computer knowledge required (MS- Office Applications)

• Proven ability to adapt to new tools by applying logical approach

• Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for

managing Tier 1 HR related queries from the client employees, line managers, vendors

and other 3rd parties basis the procedures defined, instructions provided and the

knowledge base available. These queries relate to HR Policies, Employee Data

Management, Payroll, Benefits, Learning and Development, T&A and other HR related

topics. These queries should be managed in the specified time and with mandated

level of accuracy with focus on first time closure. Responsible to ensure Service Levels

and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Remedy etc.

• Good understanding of various HR Systems/ applications

• Basic understanding of MIS

• Good understanding of Quality Methodology and tools

• Good understanding of Service level agreements and contractual compliance

requirements

• Should have good Excel and Presentation skills

• Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

• Excellent probing, problem-solving, decision making and negotiation skills.

• Logical and efficient, with keen attention to detail.

• Strong customer service orientation.

• Effective Troubleshooting skills.

• Learning agility – Aptitude to venture in to unknown territories.

• Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers,

Vendors and 3rd parties

• Team management, Team engagement and Succession planning

• Ensure appropriate staffing as required

• Financial and contract Management

• Ensure policies and procedures are followed and Zero noncompliance across the

engagement

• Ensure the Service Levels are met consistently

• Ensure data privacy requirements are followed with upmost focus. Drive regular

awareness

• Maintains and improves quality results by adhering to standards and guidelines;

recommending improved procedures

• Manage expectations from client stakeholders and internal leadership

• Prepare and present data in internal and client governance forums.

• Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

English

Help Desk Operator

Job ID

Posted

03-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

Cagayan de Oro - Misamis Oriental - Philippines

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.