10 Manufacturing Management jobs in the Philippines

The Bench Talent - Sales Supervisor is part of a structured development program aimed at preparing high-potential individuals for leadership roles within the Sales organization. This role will undergo intensive training and mentorship to build the competencies required to lead teams of Lead Generation Specialists, SDRs, and Account Managers. Upon successful completion, the candidate will be deployed to a supervisory role aligned with business needs.
Manages, directs and coordinates one or more segments of the organization's day-to-day operations| Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies | Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, sales projects, business development, internal communications) | Responsibilities are typically diverse and vary according to the organization's changing needs.
Training and Development Phase
+ Participate in structured onboarding and training programs covering sales operations, enablement tools, and leadership fundamentals
+ Shadow current Sales Supervisors and participate in peer mentorship and observation sessions .
+ Complete role-specific simulations and assessments for SDR, AM/AE, and Lead Gen functions
Sales Leadership Preparation
+ Learn to manage day-to-day operations of a sales team, including performance monitoring, coaching, and reporting
+ Understand and apply sales enablement tools such as CRM platforms, Gong, and Power BI dashboards
+ Collaborate with Sales Trainers and Segment Managers to support team readiness and productivity
After Deployment
+ Assist the Sales Manager/RSM in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team (New Business and/or Retention)
+ As part of implementing sales and marketing campaigns: ensure data accuracy and completeness for assigned campaigns, assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
+ Leads collaboration with the Sales Support Administrators in providing before and after sales support
+ Leads collaboration with Marketing Representatives/Teams including Segment Leaders on relevant research, campaigns and projects
+ Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
+ Keeping track of inventory is a common responsibility. This is typically not something a sales representative would do. The sales supervisor also has control over discounts for certain customers, price changes, deals, promotions, etc.
+ A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
+ Responsible for the performance and development of the Sales Consultants.
+ Coordinate with the Sales Manager/RSM to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
+ Prepare action plans by individuals, as well as by team for effective search of sales leads and prospects.
+ Effectively communicate with the Sales Manager/RSM to understand training and development needs and to provide insight for the improvement of the Consultants' sales performance.
+ Provide timely, accurate prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
+ Maintain accurate records of all pricings, sales and activity reports submitted by the Sales Consultants.
+ Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
+ Ensure that all Business Sales Consultants meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
+ Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
+ Conduct regular coaching and counseling with direct reports to build motivation in service efficiency and selling
+ Other projects, tasks and duties as assigned
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ Preferably with at least 2 years of leadership experience in sales (Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
+ Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Amenable to working in Graveyard Shift
Additional Requirements for Internal Candidates: - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not have any Attendance and Punctuality issues in the past 12 month - Must have a Successful or above rating in the last Enabling Performance cycle
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Manages, directs and coordinates one or more segments of the organization's day-to-day operations in a nonmanufacturing environment/industry. Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies. Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, joint ventures, business development, internal communications, budgeting). Responsibilities are typically diverse and vary according to the organization's changing needs; this discipline is not typically classified into a single Function (e.g., Engineering, Finance, Human Resources). Supervises the daily activities of a small to medium-sized, routine business or technical support, and/or production team and is accountable for the results of the team. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors. Solves problems based on practice and precedent. Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Trains team members and provides input to employee performance evaluations. Typically does not spend more than 20% of time performing the work supervised
Qualifications:
+ Bachelor's degree in any field
+ Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Detail oriented and project management skills
+ Sales/After Sales/Retention experience or background is required
+ Must not have any performance or disciplinary issues in the past 12 months
+ RELA 1.0 Graduate is an advantage but not require
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Responsibilities**:

- Perform root cause analysis and resolution
- Manage and provide direction to day-to-day security operations
- Identify, assess, and resolve complex issues/problems within own area of responsibility
- Resolve L2 incidents/requests
- Create internal procedural standards relating to support role as required Interface with technical personnel and other teams as required
- Produce and maintain security incident reports
- Provide device performance metrics as necessary

**Qualifications**:

- Bachelor’s degree or equivalent experience in the field of Design, Communications, Information Technology or similar field.
- At least 1-2 years of experience and up in Security Monitoring and Response Implemented any SIEM solutions Exploit and detection analysis skills, including ability to analyze logs for useful information and patterns
- Ability to manipulate and present data Incident and Problem Management skills In-depth knowledge on different security and frameworks

**Join our high-performing team and enjoy these benefits**:

- Trainings/ Knowledge Transfer sessions will be provided before deployment to assigned projects
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Company-sponsored trainings, upskilling, and certification
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php28,000.00 - Php178,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift

The Data Quality Sr. Analyst helps to ensure data sourced and provisioned by different areas, meets all required Data Quality standards. In this role, moderately complex and variable issues are evaluated with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. The Data Quality Sr. Analyst assesses, evaluates, and analyzes data challenges and provide recommendations on their resolution. They collaborate with an array of teams and groups, developing subject matter expertise and knowledge of industry practices and standards.
**Responsibilities:**
+ Partners with Enterprise Chief Data Office to contribute to the development of procedure guidelines and standards addressing Data Certification and Data Quality management
+ Develop methods to identify data patterns and trends in available data sources, perform data quality analytics and identify data challenges
+ Contribute to Data Quality resolution strategies and practices
+ Assist in data improvement initiatives in compliance with Citi Data Governance Policy
+ Assists in the remediation of Audit and Regulatory feedback on issues and concerns
+ Report Data Quality issues through Citi's corresponding Data/Issue management process, and/or Coordinate efforts for Data consumption demand and Data requirement from strategic data repositories
+ Liaise with other areas of the firm to understand data challenges and solutions. Supports identification of data quality rules, thresholds, and other business requirements
+ Perform financial reconciliation, and measure Data Quality to drive data quality resolution
+ Define and formulate business requirements documents that contribute to resolve Data Quality issues
+ Lead project management activities
+ Support senior management strategic vision
+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating managing and reporting control issues with transparency
**Qualifications:**
+ 5-8 years of experience with defining and implementing Data Quality programs; Banking or Finance industry preferred
+ Strong analytical skills and attention to detail
+ Strong project management skills
+ Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
+ Proficient in using data management and analysis tools including basic Microsoft applications (Word, Excel, PowerPoint)
+ Working knowledge of Collibra and other Data Governance industry standard tools
+ Intermediate proficiency in System Query Language (SQL)
+ Working knowledge of Tableau (report consumer, developer, etc.)
+ Demonstrated understanding of Database structures
+ Proven ability to provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
+ Anticipates and balances the needs of multiple stakeholders, while monitoring tight deadlines or unexpected requirement changes
+ Communicates effectively in non-technical terms at all levels of the organization
+ Collaborates effectively by building partnerships and working well with others to meet shared objectives
**Education:**
+ Bachelor's/University degree
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**Job Family Group:**
Data Governance
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**Job Family:**
Data Quality & Data Quality Analytics and Reporting
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**Time Type:**
Full time
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**Most Relevant Skills**
Change Management, Data Analysis, Data Governance, Data Lineage, Data Management, Data Quality, Internal Controls, Management Reporting, Program Management, Risk Management.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Canva’s Commitment and Mission**

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 peopleand the best bit is that we’ve only achieved 1% of what we know we’re capable of.

Join us and design your future.

**About the Group**:
The User Voice Group’s Mission is to _“Ensure that every Canva user has a magnificent and delightful experience.”_

With all the product features and improvements we are rolling out at an immense scale, the Customer Happiness Team ensures that if our users encounter issues, we help them promptly and with expert advice, allowing them to go back to designing right away. Our team also provides timely and useful insights into various teams in Canva to enable them to mold the product based on the customers’ needs.

**About the Specialty**

The Global User Voice Enablement team supports this objective by identifying solutions to challenges and increasing efficiency and effectiveness of our operations to empower User Voice in providing a scalable, world-class user experience for the next million users.

**Want to join Canva?**:
If you’re currently looking for an exciting and impactful opportunity, then this is for you! Create waves of impacts at this stage of your career because you’ll have the opportunity not just to engage with business leaders, but to influence their business decisions.

**What you’ll do**:
**Drive growth through data and innovation** - Feel empowered to be creative and insightful, especially in exploring new technologies, methodologies, and best practices to improve the metrics of the Specialist Operations (SO) team.
- **Bring chaos to clarity** - Analyse and identify areas for improvements in Customer Happiness Team’s operations by conducting research, deep investigations, and workflows and business procedures analyses.
- **Be a well of wisdom**:

- Formulate recommendations and coordinate with varying, diverse teams within our User Voice Group to ensure action plans for operational efficiency have follow-throughs.
- **Create local, impact global** - Help the business build and implement new systems and processes, consequently to set the SO team up for success at scale.
- **Explore your depth and own your growth**:

- Take charge of your own experiences; have ad-hoc involvement and support in wider initiatives across varying teams

**What we're looking for**:
Proven experience in owning systems and processes from end-to-end to support the growth of a constantly evolving business.
-Adaptability to take on new challenges with a team, providing guidance and mentorship to help the team materialize big goals and projects.
-A focus on strategy and vision for the future of the team, always looking ahead for continuous improvement.
-Deep understanding of business process requirements specifically to craft out-of-the-box and high-impact solutions.
-Familiarity with extracting operational insights from large and complex data sets to ultimately drive business decisions.
-A communicative and collaborative mentality with the ability to break down macro topics into micro solutions and ideas, and vice versa.
-Tested ability to navigate ambiguity and complexity, in tandem with flexibility to respond quickly to changes in day-to-day operations

**What will make you stand out**:
Experience in deep-diving into operations management, root cause analysis, strategic planning, and project management
-Solid understanding and ability to operationalize large, real-world data sets
-Specific experience within Customer Service operations
-A grounding in mathematics / statistics (a bachelor's degree in a STEM would be a huge plus!)

Canva is currently one of Australia's hottest technology startups.

We mean it when we say we want to create a workplace that you love coming to. Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work. At Canva you can be part of a company that is growing rapidly, building a product that users really love.

**Being a force for good**

One of our core values at Canva, "Being a force for good" means we are actively working towards a world that isn't just good for a small few, but one that's good for everyone. We believe deeply that bringing together the diversity of thoughts, perspectives, and expression is key for building the best product for our equally diverse community. To achieve this, we need to con

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Role Overview:**
Major Incident Management (MIM) is a critical role in IT Service Management (ITSM), especially in organizations that rely heavily on technology. The primary goal of MIM is to quickly restore normal service operations when a major incident occurs and to minimize the impact on business operations.
The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with stakeholders and drive the incident to closure.
**Key Responsibilities:**
**Incident Coordination:**
Lead the response to major incidents, ensuring timely resolution
Facilitate bridge through engagement of technical teams, vendors, and third parties as needed
Drive incident to facilitate issue resolution by leading technical troubleshooting through the use of historical evidence and documentation
Lead and engage resources to effectively identify troubleshooting and remediation paths to minimize downtime
Escalating according to standard procedures and according to degradation and reported impact relative to current progress to remediate outage
**Communication:**
Provide clear, accurate and timely updates to stakeholders, including executives during the incident's lifecycle
Communicating limitations and roadblocks to internal stakeholders to facilitate effective decision making
Gain understanding between involved parties to ascertain impact and relay information to engage appropriate resources to effectively troubleshoot
**Documentation:**
Providing accurate documentation for incident records, including timelines, technical updates, impact analysis, and resolution steps.
Produce post-incident reports that facilitate Root Cause Analysis (RCA).
Ensure accurate, reliable and actionable documentation is created on every interaction
**Process Improvement:**
Identify trends and recurring issues and report to leadership
Propose and implement improvements to the Major Incident process
**Compliance & Governance:**
Ensure adherence to SLAs and internal governance policies.
**Required Skills**
+ Strong understanding of incident, problem, and change management processes
+ Good understanding of enterprise technologies in a multi-tiered environment
+ Ability to manage multiple priorities and make quick, data-driven decisions under pressure.
+ Effective communicator at all organizational levels
+ Excellent communication, coordination, and problem-solving skills.
+ Strong analytical skills and attention to detail.
+ Familiarity with major incident escalation protocols and technical troubleshooting
**Qualifications**
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
+ 1+ years of experience in IT operations or technical support
+ Strong understanding of incident management and ITIL practices.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

**_What Clinical Operations Management contributes to Cardinal Health_**
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.
Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.
**_Job Summary_**
The Director, Clinical Ops Management is responsible for the effective management of one or multiple Cardinal Health programs. This job is responsible for the financial performance of programs and also that operations are compliant with all organizational and regulatory guidelines. The Director, Clinical Ops Management works closely with manufacturers to ensure timely distribution to customers and the successful treatment of patients. This job oversees all activities related to program operation including customer support, IT and analytics.
**_Responsibilities_**
+ Manages and is responsible for the performance of clinical operations programs, including meeting financial revenue and profit objectives.
+ Leads large program team(s) in all functions including Operations, Quality, Production, Data Analytics, Customer Service and Nursing.
+ Negotiates contracts on behalf of the organization with potential and existing customers.
+ Oversees the activities of the Key Account Managers and Client Relationship Managers to ensure sales objectives and customer service levels are being met.
+ Ensures the completion of quarterly business reviews with all customers related to managed programs.
+ Maintains compliant operations and ensures the site is prepared for unexpected audit activity or visits from regulatory agencies.
+ Collaborates with IT to improve upon product offerings by making adjustments to existing products and prioritizing technology improvement activity.
+ Analyzes program data to generate routine and custom reports for internal use and for distribution to program customers.
+ Performs special projects as needed to support business needs.
**_Qualifications_**
+ 12+ years of experience, preferred
+ 10+ years proven health care management experience, preferred
+ 3+ years as a Director, preferred
+ Individuals with a BSN and RN license, strongly preferred
+ Previous working experience in physician offices or related US healthcare organizations with rheumatology, oncology, urology, or other therapeutic areas an advantage
+ Knowledge of US health-care related computer applications including practice management systems, electronic health record systems, etc. an advantage
+ Bachelor's degree in related field, or equivalent work experience, preferred
**_What is expected of you and others at this level_**
+ Provides leadership to managers and experienced professional staff; may also manage front line supervisors
+ Manages an organizational budget
+ Develops and implements policies and procedures to achieve organizational goals
+ Assists in the development of functional strategy
+ Decisions have an extended impact on work processes, outcomes, and customers
+ Interacts with internal and/or external leaders, including senior management
+ Persuades others into agreement in sensitive situations while maintaining positive relationships
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

This is a remote position.

Job Title: Operations Assistant

Employment Type: Part time; 25 hours per week

Schedule: Flexible time; Sunday required.

Rate: 7AUD/hour

The Operations Assistant (Service Management) plays a pivotal role in supporting the General Manager by ensuring operational efficiency, compliance, and effective coordination across the organization. This role involves attending meetings, managing compliance tasks, liaising with staff and clients, and ensuring the smooth execution of organizational activities. The ideal candidate will possess strong communication skills, a background in nursing or healthcare, and experience in operational or administrative roles.

Key Responsibilities:

Operational Support: Assist the General Manager in coordinating and monitoring organizational activities. Act as a point of contact for staff to ensure tasks are completed correctly and on time. Ensure compliance with organizational policies and procedures. Client and Staff Coordination: Communicate with house staff and clients to ensure updates, reports, and compliance requirements are met. Follow up on client concerns, prepare documentation, and provide timely updates. Meeting Representation: Attend care team and client meetings on behalf of the General Manager when required. Prepare and present client updates, ensuring accurate and comprehensive communication. Documentation and Reporting: Compile and maintain documentation related to compliance, client updates, and meeting outcomes. Submit detailed reports to the General Manager for review. Communication: Serve as the primary liaison between the General Manager and other organizational stakeholders. Ensure clear and professional communication in all interactions. Training and Support: Undergo training to understand organizational systems, client requirements, and operational workflows. Support staff transition and continuity by ensuring smooth handovers and maintaining institutional knowledge.

Qualifications:

Experience: Proven experience in operations, compliance, or administrative roles, preferably within a healthcare setting. Skills: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using communication tools (e.g., WhatsApp) and office software. Ability to confidently represent the organization in meetings and discussions. Preferred: Background in nursing or healthcare. Experience with compliance management and client relations.

Key Attributes:

Maturity and professionalism. Eloquence and confidence in speaking. Proactive and quick-thinking. Ability to work independently and as part of a team

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's **Human Resources (HR)** team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.
We're currently looking for a high caliber professional to join our team as **Assistant Vice President, HR Inquiry Management Operations Support Manager - Hybrid** (Internal Job Title: Assistant Vice President, Ops Sup Manager - **C12** ) based in Manila, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
The HR Delivery Inquiry Management Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to deliver day-to-day HR Inquiry Management support in coordination with the Human Resources team. The overall objective of this role is to ensure the seamless delivery of HR services to client groups within Citi.
**In this role, you're expected to:**
+ Manage daily inquiry management queue management activities
+ Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge in order to increase customer satisfaction and minimize any possible risks
+ Performs process coordination/discussions with other pillars (local/regional/global) to resolve inquiries
+ Performs analysis on voice of customer survey/ customer satisfaction results
+ Effectively supervise the activity of others and create an accountability framework
+ Executes People management tasks
+ Performs Quality check on Inquiry Management cases
+ Performs Team Access/Entitlement management
+ Lead team huddles and/or weekly team meetings
+ Ensure Learning Management System (LMS) required Trainings are completed
+ Staffing / Interviewing of Team resources
+ Analyze Operations information and make evaluative judgements to solve problems
+ Be responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
+ Performs Escalation Management
+ Appropriately assess risk when decisions are made
+ Applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
+ Handles Inquiry Management resources content management (SOP, Knowledge Articles, Sharepoint)
+ Participate and/or leads global projects
+ Constant monitoring of work volumes in order to achieve operational metric targets by managing and balance incoming workload with available staff.
+ Queue coordination
+ KPI Monitoring
+ Lead team huddles and/or weekly team meeting
+ Use a forward-thinking approach and explore innovations on the current process, act as Subject-Matter-Experts/Point-of-contacts for specific areas of concern
+ Serve as a backup for manager, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Additional Job Description:**
+ Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
+ Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
+ Monitor team's end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
+ Contribute to development of new techniques, models, and plans within area of expertise
+ Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
+ Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
+ Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
+ Has the ability to operate with a limited level of direct supervision.
+ Can exercise independence of judgement and autonomy.
+ Acts as SME to senior stakeholders and /or other team members.
+ Ability to manage teams.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 6-8 years of relevant experience in operations management. Understanding of HR operations an advantage.
+ Strong customer service background
+ Demonstrated people management experience
+ Proficient in Microsoft and HR systems
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated leadership and organizational skills
+ Bachelor's degree/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Core
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**Job Family:**
Operations Support
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.