2 Mandarin Language jobs in the Philippines
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XTN-F674798 | GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)
Posted 1 day ago
Job Viewed
Job Description
We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Provide first-level technical support by troubleshooting issues and managing service requests through ticketing systems (e.g., ServiceNow).
- Deliver excellent customer service by addressing inquiries in both Mandarin and English, ensuring clear communication and timely resolution.
- Collaborate with the team on process improvements, documentation, and knowledge sharing, including training or mentoring as needed.
- 1–2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support)
- Proficiency in Mandarin and English (both oral and written)
- Strong technical proficiency with proven troubleshooting skills
- Knowledge of ticketing systems (e.g., ServiceNow)
- Excellent customer service and communication skills
- Ability to work effectively in a team-oriented environment
- Experience in training, mentoring, and knowledge sharing
- Strong documentation skills and attention to detail
- Willingness to work onsite
As previously mentioned.
Language Resource - Mandarin
Posted 2 days ago
Job Viewed
Job Description
+ Contribute to the success of the assigned E2E service by exceptionally delivering the function's KPI and SLA while using the language assigned. Serve as a language expert.
+ Learn and work on execution of PDP objectives and E2E plans in line with NBS Centre strategy.
+ To execute accurately and timely daily activities and functions as provided by the E2E assignment using the expected language expertise.
+ Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible.
+ Execute identified business and internal controls.
+ Execute PDP plan created in cooperation with the Line Manager
+ Analyze and check KPIs on quality of services provided and present during DORs.
+ Ensure compliance with Nestlé standards in all executed activities.
**What will make you successful**
+ Can effectively communicate in English and Mandarin in a business setting.
+ 1+ experience in any field/industry
+ With working knowledge in SAP or MS Applications
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
**Benefits**
+ Competitive Salaries up to 14 months pay
+ Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
+ Trainings and continuous development opportunities
+ Internal career opportunities within the Nestle group
+ Annual bonus (contingent to the performance of the employee and the business)
+ Expanded Parental Support leave and benefits
+ Access to Staff shop to avail of discounted Nestle products
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