5 Management jobs in Batangas City

Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working onsite as needed by the business in South Luzon, Philippines you'll be a part of bringing humanity to business. #experienceTTEC
*if certified in country, use this paragraph and update Country in Red otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in says it all!
What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You'll
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
What You Bring to the Role
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit for more information. Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Onsite
**Title:** _Manager, Service Delivery_
**Location:** _PH-Calabarzon-Santa Rosa_
**Requisition ID:** _04633_
**Other Locations:** _PH-Calabarzon-Lipa, PH-Central Luzon-Pampanga, PH-Central Visayas-Cebu City_

Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery - Senior Team Lead working Onsite in Bacolod City, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate Team Leads to make sure they're on track to meet goals and motivate their teams. You'll work to answer associate questions, resolve issues, provide feedback and know when to escalate to the next level of support. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Senior Manager, Service Delivery _._ We're looking for an experienced leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll**
· Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to help support Team Leads on their multiple, complex, on‐going tasks and projects
**What You Bring to the Role**
· Associate degree, technical school or equivalent work experience
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Computer knowledge
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Senior Team Lead, Service Delivery_
**Location:** _PH-Western Visayas-Bacolod_
**Requisition ID:** _046RI_
**Other Locations:** _PH-National Capital-Pasay City, Metro Manila, PH-Calabarzon-Santa Rosa, PH-National Capital-Quezon City, Metro Manila, PH-Central Luzon-Pampanga, PH-Central Visayas-Dumaguete, PH-Calabarzon-Lipa, PH-Central Visayas-Cebu City_

Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in GEO II sites (Laguna, Batangas, Pampanga, Cebu), you'll be a part of bringing humanity to business. #experienceTTEC
What You'll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You'll
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
What You Bring to the Role (updated)
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(#LI-Onsite)
**Title:** _Team Lead, Service Delivery_
**Location:** _PH-Calabarzon-Santa Rosa_
**Requisition ID:** _0463A_
**Other Locations:** _PH-Calabarzon-Lipa, PH-Central Luzon-Pampanga, PH-Central Visayas-Cebu City_

**Duties and Responsibilities**:

- Develop and implent HR strategies and initiatives aligned with the overall business strategy.
- Implements performance management coordination and procedures.
- Bridge management and employee relations by addressing demands, grievances or other issues.
- Develop and monitor overall HR strategies, systems, tactics and procedure across the organization.
- Report to management and provide decision support through HR metric.
- Planning and Implementation of applicant sourcing activities.
- Assists in the creation of individual Job Description with the Department Heads.
- Conducts pre-employment and policy orientation.
- Provides guidance to the leaders in the performance management activities.
- Ensures compliance with the labor standards to avoid any legal or labor exposure.
- Assist in the requirements for renewal of business permits and other related procedures.
- Updating contract of lease of all businesses.

**Qualification**:

- Proven working experience as HR Manager or other HR executive
- Proven working experience as HR Manager or other HR executive
- Demonstrable experience with Human Resources metrics
- Knowledge of HR systems and databases
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- Bachelor’s Degree in Human Resources or in any related field.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company Christmas gift
- Employee discount
- Free parking
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Lipa City, Batangas: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Human Resources Manager: 1 year (preferred)

**Language**:

- English (preferred)