22 Knowledge Specialist I jobs in the Philippines
Knowledge Specialist I
Pasay, Camarines Sur
Stefanini, Inc
Job Viewed
Job Description
**Who we are**
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
**What will you do?**
Responsible for systematically collecting information from Subject Matter Experts (SME) for the development of knowledge articles to be utilized by a team of Technology Service Desk staff and keep this knowledgebase information up to date. Responsibility includes developing or using measurement tools that monitor usage of database, compile and evaluate feedback and report results management.
This position will also be facilitating identification of information from the knowledgebase to help train our Artificial Intelligence (AI) platform to resolve issues via self-service and automation. This role may extend to encoding this information into the AI platform.
Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Builds collaborative working relationships internally and externally. Attendance and schedule adherence are requirements of this position.
- Authoring and contributing knowledge.
- Interacting with clients and agents.
- Researching knowledge details.
- Producing and analyzing reports of knowledge base usage and effectiveness.
- Data analysis and manipulation.
- Preparing troubleshooting, procedural and reference material in electronic format.
**What do you need to succeed?**
Bachelor"s degree or equivalent work experience preferred. Less than 2 years of related experience.
- 0-1 years of service desk experience.
- Understanding of agent documentation requirements.
- Strong customer service experience.
- Ability to work in a team environment as well as independently.
- Excellent written and oral communication skills.
- Knowledge of HTML and Internet technologies.
- Experience working with relational databases.
- Attendance and schedule adherence are requirements of this position.
- May require additional project-specific training.
- May develop advanced skills using tools and equipment appropriate for the position or specialization.
- Using established procedures and working under immediate supervision.
- Performs assigned tasks.
- Work is routine and instructions are usually detailed.
- Resolving routine questions and problems, and refers more complex issues to higher levels.
**What you"ll get**
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
**Why we"re different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.
**Take a look for yourself
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
**What will you do?**
Responsible for systematically collecting information from Subject Matter Experts (SME) for the development of knowledge articles to be utilized by a team of Technology Service Desk staff and keep this knowledgebase information up to date. Responsibility includes developing or using measurement tools that monitor usage of database, compile and evaluate feedback and report results management.
This position will also be facilitating identification of information from the knowledgebase to help train our Artificial Intelligence (AI) platform to resolve issues via self-service and automation. This role may extend to encoding this information into the AI platform.
Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Builds collaborative working relationships internally and externally. Attendance and schedule adherence are requirements of this position.
- Authoring and contributing knowledge.
- Interacting with clients and agents.
- Researching knowledge details.
- Producing and analyzing reports of knowledge base usage and effectiveness.
- Data analysis and manipulation.
- Preparing troubleshooting, procedural and reference material in electronic format.
**What do you need to succeed?**
Bachelor"s degree or equivalent work experience preferred. Less than 2 years of related experience.
- 0-1 years of service desk experience.
- Understanding of agent documentation requirements.
- Strong customer service experience.
- Ability to work in a team environment as well as independently.
- Excellent written and oral communication skills.
- Knowledge of HTML and Internet technologies.
- Experience working with relational databases.
- Attendance and schedule adherence are requirements of this position.
- May require additional project-specific training.
- May develop advanced skills using tools and equipment appropriate for the position or specialization.
- Using established procedures and working under immediate supervision.
- Performs assigned tasks.
- Work is routine and instructions are usually detailed.
- Resolving routine questions and problems, and refers more complex issues to higher levels.
**What you"ll get**
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
**Why we"re different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.
**Take a look for yourself
This advertiser has chosen not to accept applicants from your region.
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Knowledge Management Specialist
Taguig, National Capital Region
AECOM
Posted today
Job Viewed
Job Description
AECOM is seeking a Knowledge Management Specialist to be based in Manila, Philippines.
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team - 47,000 strong - driven by a common purpose to deliver a better world.
This role is primarily responsible for the full knowledge management lifecycle and management of the internal HR Knowledge Base and its contents including content development, system management, and management of all internal processes and procedures. This role will also contribute specialized expertise to different assigned projects and contribute in process improvement initiatives.
**Content Development**:
+ Coordinate with global stakeholders on article creation and updates
+ Ensure that all contents undergo required Document Management Process before it goes live in the system
+ Responsible for the governance and maintenance of knowledge assets ensuring clear, consistent, and unambiguous knowledge management repository. These will be done to minimize the need for the HR Operations/ employees / managers to escalate queries due to unclear knowledge management content.
+ Index, revise, update a variety of comprehensive contents.
+ Responsible for the provision of expertise and guidance on knowledge creation, e.g. ‘look and feel’ / tone of voice, to content owners and review outputs to ensure quality (make grammatical and format corrections).
+ Format HTML codes into knowledge articles
+ Coordinate translation requests following the standard process set.
System Management
+ Conduct Knowledge Base System Maintenance checks
+ Do testing before and after every system release
+ Create and maintain system performance records.
+ Create and maintain historical records and reports of system usage, and Knowledge Articles inventory
+ Prepare visual data analysis of reports
+ Report issues/defects/bugs observed or raised by End Users for Development fixes.
+ Gather requirement for system enhancements
+ Manage UAT with stakeholder users.
+ Create system know-how documentation and facilitate roll out.
+ Track system upgrades and improvements.
+ Lead major project releases and rollout sessions.
+ Create Release Management End User Communications.
**Client Management**:
+ Liaise with relevant Stakeholders, Content Owners, Leaders and SMEs to close gaps for document updates.
+ Participate in planning and managing the delivery of KM projects in alignment to agreed scope and delivery time.
+ Train Knowledge Editors and Content Owners on how to create and update articles in ServiceNow
**Content Planning and Analysis**:
+ Impact assess “as is” and “to be” process for adherence and knowledge retention.
+ Perform analysis of content requirements.
+ Generate reports and interpret data from MS Excel
+ Provide input and insight on employee feedback and data analysis to support identification and execution on content related project opportunities
+ Take part in and/or lead projects related to research, creation, and maintenance of Knowledge Management resource materials
Minimum Requirements
+ Bachelor’s degree and/or at least 4 years of relevant work experience
+ Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook)
+ Advanced proficiency in MS Excel
+ Excellent research skills
+ Experience using ServiceNow for Knowledge Management (Knowledge Base, ticketing, HTML, chatbot)
+ Experience on processes and procedures relevant in Knowledge Management, Technical writing or copy-editing and Reporting and data analytics
+ Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)
Preferred Qualifications
+ Experience in web development and similar projects
+ Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), and methodologies
+ Knowledge of HR metrics and their applicability
+ Experience in the use of other HR Systems e.g. Workday
+ Experience in using Workday and other KM platforms and tools is preferred
+ Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
+ Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)
+ Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
+
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team - 47,000 strong - driven by a common purpose to deliver a better world.
This role is primarily responsible for the full knowledge management lifecycle and management of the internal HR Knowledge Base and its contents including content development, system management, and management of all internal processes and procedures. This role will also contribute specialized expertise to different assigned projects and contribute in process improvement initiatives.
**Content Development**:
+ Coordinate with global stakeholders on article creation and updates
+ Ensure that all contents undergo required Document Management Process before it goes live in the system
+ Responsible for the governance and maintenance of knowledge assets ensuring clear, consistent, and unambiguous knowledge management repository. These will be done to minimize the need for the HR Operations/ employees / managers to escalate queries due to unclear knowledge management content.
+ Index, revise, update a variety of comprehensive contents.
+ Responsible for the provision of expertise and guidance on knowledge creation, e.g. ‘look and feel’ / tone of voice, to content owners and review outputs to ensure quality (make grammatical and format corrections).
+ Format HTML codes into knowledge articles
+ Coordinate translation requests following the standard process set.
System Management
+ Conduct Knowledge Base System Maintenance checks
+ Do testing before and after every system release
+ Create and maintain system performance records.
+ Create and maintain historical records and reports of system usage, and Knowledge Articles inventory
+ Prepare visual data analysis of reports
+ Report issues/defects/bugs observed or raised by End Users for Development fixes.
+ Gather requirement for system enhancements
+ Manage UAT with stakeholder users.
+ Create system know-how documentation and facilitate roll out.
+ Track system upgrades and improvements.
+ Lead major project releases and rollout sessions.
+ Create Release Management End User Communications.
**Client Management**:
+ Liaise with relevant Stakeholders, Content Owners, Leaders and SMEs to close gaps for document updates.
+ Participate in planning and managing the delivery of KM projects in alignment to agreed scope and delivery time.
+ Train Knowledge Editors and Content Owners on how to create and update articles in ServiceNow
**Content Planning and Analysis**:
+ Impact assess “as is” and “to be” process for adherence and knowledge retention.
+ Perform analysis of content requirements.
+ Generate reports and interpret data from MS Excel
+ Provide input and insight on employee feedback and data analysis to support identification and execution on content related project opportunities
+ Take part in and/or lead projects related to research, creation, and maintenance of Knowledge Management resource materials
Minimum Requirements
+ Bachelor’s degree and/or at least 4 years of relevant work experience
+ Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook)
+ Advanced proficiency in MS Excel
+ Excellent research skills
+ Experience using ServiceNow for Knowledge Management (Knowledge Base, ticketing, HTML, chatbot)
+ Experience on processes and procedures relevant in Knowledge Management, Technical writing or copy-editing and Reporting and data analytics
+ Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)
Preferred Qualifications
+ Experience in web development and similar projects
+ Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), and methodologies
+ Knowledge of HR metrics and their applicability
+ Experience in the use of other HR Systems e.g. Workday
+ Experience in using Workday and other KM platforms and tools is preferred
+ Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
+ Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)
+ Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
+
This advertiser has chosen not to accept applicants from your region.
0
Research Analyst
National Capital Region, National Capital Region
CEPAT KREDIT FINANCING INC.
Posted 16 days ago
Job Viewed
Job Description
DUTIES AND RESPONSIBILITIES
br>Research market trends, customer needs, and competitor offerings to identify product opportunities.
Develop and refine existing products.
Work with marketing, risk, operations, and compliance teams to develop product strategies and support go-to-market activities.
Prepare product documentation, business cases, and implementation plans.
Monitor product performance and recommend improvements based on data and feedback.
JOB SPECIFICATIONS
Educational Requirement: Bachelor’s/College degree in business, finance, marketing, or a related field. < r>
Work Experience: 2+ years’ experience in product development < r>
Competencies:
Strong analytical, project management, and communication skills
Knowledge of financial products, regulatory requirements, and market trends.
br>Research market trends, customer needs, and competitor offerings to identify product opportunities.
Develop and refine existing products.
Work with marketing, risk, operations, and compliance teams to develop product strategies and support go-to-market activities.
Prepare product documentation, business cases, and implementation plans.
Monitor product performance and recommend improvements based on data and feedback.
JOB SPECIFICATIONS
Educational Requirement: Bachelor’s/College degree in business, finance, marketing, or a related field. < r>
Work Experience: 2+ years’ experience in product development < r>
Competencies:
Strong analytical, project management, and communication skills
Knowledge of financial products, regulatory requirements, and market trends.
This advertiser has chosen not to accept applicants from your region.
1
Research Analyst
Makati City, National Capital Region
CBRE
Posted 11 days ago
Job Viewed
Job Description
Research Analyst
Job ID
221882
Posted
23-May-2025
Role type
Full-time
Areas of Interest
Research
Location(s)
Makati City - National Capital Region - Philippines
+ Provide and Analyse Data to support delivery of papers and strategic consulting projects.
+ Collect, validate, and use data to deliver informed recommendations and decisions.
+ Track and analyse market trends; produce written reports based on developing trends.
+ Produce short research papers or white papers using trends, publicly available data sets and CBRE acquired data sets.
+ Undertake research on given markets and sectors to support delivery of market trend/thought leadership papers to the client.
+ Gather and produce accurate real estate related information to determine market projections and trends.
+ Create and analyse market statistics and corresponding materials, including the production of client presentations and reports.
+ Play a team role in presenting the findings to the client, and internal stakeholders.
+ Preparation, analysis, and maintenance of data including the merging of data from various internal and external sources.
+ Collaboration in the creation of comprehensive and in-depth market reports on current trends in the real estate market or regions and cities.
**Qualifications:**
+ Bachelor's degree in Economics or relevant field
+ Strong attention to detail and presentation skills
+ Advanced skills in Excel, ArcGIS, Tableau, or similar platforms for data visualization
+ At least 3 years' experience working in the research field
+ Background working in real estate or petrol industry is highly advantageous
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
221882
Posted
23-May-2025
Role type
Full-time
Areas of Interest
Research
Location(s)
Makati City - National Capital Region - Philippines
+ Provide and Analyse Data to support delivery of papers and strategic consulting projects.
+ Collect, validate, and use data to deliver informed recommendations and decisions.
+ Track and analyse market trends; produce written reports based on developing trends.
+ Produce short research papers or white papers using trends, publicly available data sets and CBRE acquired data sets.
+ Undertake research on given markets and sectors to support delivery of market trend/thought leadership papers to the client.
+ Gather and produce accurate real estate related information to determine market projections and trends.
+ Create and analyse market statistics and corresponding materials, including the production of client presentations and reports.
+ Play a team role in presenting the findings to the client, and internal stakeholders.
+ Preparation, analysis, and maintenance of data including the merging of data from various internal and external sources.
+ Collaboration in the creation of comprehensive and in-depth market reports on current trends in the real estate market or regions and cities.
**Qualifications:**
+ Bachelor's degree in Economics or relevant field
+ Strong attention to detail and presentation skills
+ Advanced skills in Excel, ArcGIS, Tableau, or similar platforms for data visualization
+ At least 3 years' experience working in the research field
+ Background working in real estate or petrol industry is highly advantageous
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
2
Research Analyst
Tanauan, Batangas
First Philec Inc.
Posted today
Job Viewed
Job Description
**Qualifications**:
- Bachelor's Degree in Business Management, Industrial Engineering, Economics, Business, Finance or other fields with specialized experienced
- Skills in data analysis and research
- At least 1 to 2 years exposure in Philippine market research and international market is a plus
- Good analytical and numerical skills
- Accuracy and attention to detail
- Open to hybrid working setup - until further notice
**Salary**: From Php35,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tanauan, Batangas: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Philippine market research: 1 year (preferred)
- Bachelor's Degree in Business Management, Industrial Engineering, Economics, Business, Finance or other fields with specialized experienced
- Skills in data analysis and research
- At least 1 to 2 years exposure in Philippine market research and international market is a plus
- Good analytical and numerical skills
- Accuracy and attention to detail
- Open to hybrid working setup - until further notice
**Salary**: From Php35,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tanauan, Batangas: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Philippine market research: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Market Research Analyst
National Capital Region, National Capital Region
DEMPSEY RESOURCE MANAGEMENT INC.
Posted 25 days ago
Job Viewed
Job Description
Qualifications:
• Bachelor’s degree in Business, Marketing, Statistics, Mathematics, Finance or any related field br>• 5 years of experience in Market Research < r>• Experience from a research company is a plus < r>• Proven Market Research Analysis with experience on Statistical Data Analysis and interview < r>techniques
• Adequate knowledge of Data Collection Methods (polls, focus groups, surveys, etc.) < r>• Good interpersonal skills with strong written and oral communication and presentation skills < r>• Excellent in organizational skills, accuracy and attention to details < r>• Strong analytical and critical thinking with creative and problem solving skills < r>• Has the ability to interpret large amounts of data, to multi-task and meet deadline < r>• Has the ability to motivate and empower the Research Team < r>• Results-oriented with strong analytical skills < r>• Proficient computer skills, Microsoft Office (Word, Powerpoint, Outlook, and Excel) < r>• Must be flexible to work extended and weekend hours. < r>
Schedule: Monday – Thursday: 8:00AM – 6:00PM ; Friday: 8:00AM – 5:00PM
B nefits:
• Additional leave < r>• Company Christmas gift < r>• Company events < r>• Free parking < r>• Health insurance < r>
• Life insurance < r>• Opportunities for promotion < r>• Pay raise < r>• Promotion to permanent employee
• Bachelor’s degree in Business, Marketing, Statistics, Mathematics, Finance or any related field br>• 5 years of experience in Market Research < r>• Experience from a research company is a plus < r>• Proven Market Research Analysis with experience on Statistical Data Analysis and interview < r>techniques
• Adequate knowledge of Data Collection Methods (polls, focus groups, surveys, etc.) < r>• Good interpersonal skills with strong written and oral communication and presentation skills < r>• Excellent in organizational skills, accuracy and attention to details < r>• Strong analytical and critical thinking with creative and problem solving skills < r>• Has the ability to interpret large amounts of data, to multi-task and meet deadline < r>• Has the ability to motivate and empower the Research Team < r>• Results-oriented with strong analytical skills < r>• Proficient computer skills, Microsoft Office (Word, Powerpoint, Outlook, and Excel) < r>• Must be flexible to work extended and weekend hours. < r>
Schedule: Monday – Thursday: 8:00AM – 6:00PM ; Friday: 8:00AM – 5:00PM
B nefits:
• Additional leave < r>• Company Christmas gift < r>• Company events < r>• Free parking < r>• Health insurance < r>
• Life insurance < r>• Opportunities for promotion < r>• Pay raise < r>• Promotion to permanent employee
This advertiser has chosen not to accept applicants from your region.
4
Senior Research Analyst
Makati, National Capital Region
FleishmanHillard
Posted 8 days ago
Job Viewed
Job Description
FleishmanHillard's Manila operations were founded in 1997 and expanded through pure organic growth into a portfolio of branded specialties offering full-service communications consulting to foreign and domestic MNCs and governmental organizations. Our team specializes in multidisciplinary expertise provided by core FleishmanHillard (global reputation management), BlueCurrent (brand marketing, influence & digital innovation), VOX Global (public affairs, financial communications and issues management), and True Global Intelligence (analytics & insights).
FleishmanHillard, a leading global communications agency, has an immediate opening for a hands-on, self-starting Senior Research Analyst to join our Manila Group. This position provides a fantastic opportunity for an organized and seasoned professional with a strong passion for communications to work in a fast-paced environment with collaborative teams for our local and global clients. In addition, our expertise is collecting and analyzing data that help clients fuel powerful positioning programs and connect and engage with their audiences to achieve desired goals. We focus our research in three areas:
+ **Media analysis and competitive Intelligence** : media audits, landscape analysis, marketplace competitiveness
+ **Analytics and impact measurement** : traditional, social and digital analytics and measurement to demonstrate performance impact
+ **Primary research** : online surveys, brand and communications research, online communities, ethnography, traditional and web-based focus groups
**What** **You'll** **Do**
Responsibilities Include:
+ Consult with external clients and recommend research designs that address their needs and align with business objectives.
+ Write research proposals and work with research vendors to develop budget estimates.
+ Create primary research instruments including survey questionnaires and focus group discussion guides and work with clients on the review and approval process.
+ Analyze data, write research reports, and deliver oral research presentations of research findings and conclusions.
+ Recommend communications solutions based on the research results.
+ Participate in integrated research and analytics assignments, which include the use of social and traditional media monitoring and analytics results.
+ Collaborate with internal practice group and industry sector leads to deploy the best research to ensure client success.
+ Manage the collection and synthesizing of data for clients across the social PESO (paid, earned, shared, owned) spectrum.
+ Use a wide range of media listening/aggregation platforms to conduct necessary research functions (e.g., competitive intelligence, sector analysis, customer values, market segmentation, and new product development).
**Experience Requirements:**
+ Five or more years of experience across a broad range of research categories and models.
+ Research specialist experienced in all facets of quantitative and qualitative research (e.g., sample and survey design, focus group moderation).
+ Experience in customer surveys, research, and analysis, as well as measurement principles in consumer research.
+ Results-focused approach and willingness to go the extra mile for clients.
+ Ability to be flexible and precise under aggressive deadlines.
+ Ability to analyze data and extract the most salient points that provide important audience or market insights.
+ Capable of and confident in giving presentations to a variety of audiences.
+ Ability to work effectively in a team-oriented environment.
+ Proven analytical and deductive reasoning skills; able to translate findings into meaningful positioning strategies.
+ Results-focused approach and commitment to consistently meeting and exceeding the highest-quality standards of client service.
+ Agency experience is preferred.
+ Bachelor's degree is required; master's degree is preferred.
+ A consummate team player who brings a passionate, positive, high-energy approach to client service and delivering results.
+ Critical thinker who is constantly looking for ways to evolve the capabilities of the firm.
**About FleishmanHillard**
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named 2021, 2022 and 2023 Campaign Global PR Agency of the Year; 2023 ICCO Large Agency of the Year - The Americas; 2022 and 2023 PRWeek U.S. Agency of the Year; 2022 and 2023 PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023 Campaign US PR Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; and
2021 PRWeek UK Large Consultancy of the Year. FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.
Visit us at
FleishmanHillard, a leading global communications agency, has an immediate opening for a hands-on, self-starting Senior Research Analyst to join our Manila Group. This position provides a fantastic opportunity for an organized and seasoned professional with a strong passion for communications to work in a fast-paced environment with collaborative teams for our local and global clients. In addition, our expertise is collecting and analyzing data that help clients fuel powerful positioning programs and connect and engage with their audiences to achieve desired goals. We focus our research in three areas:
+ **Media analysis and competitive Intelligence** : media audits, landscape analysis, marketplace competitiveness
+ **Analytics and impact measurement** : traditional, social and digital analytics and measurement to demonstrate performance impact
+ **Primary research** : online surveys, brand and communications research, online communities, ethnography, traditional and web-based focus groups
**What** **You'll** **Do**
Responsibilities Include:
+ Consult with external clients and recommend research designs that address their needs and align with business objectives.
+ Write research proposals and work with research vendors to develop budget estimates.
+ Create primary research instruments including survey questionnaires and focus group discussion guides and work with clients on the review and approval process.
+ Analyze data, write research reports, and deliver oral research presentations of research findings and conclusions.
+ Recommend communications solutions based on the research results.
+ Participate in integrated research and analytics assignments, which include the use of social and traditional media monitoring and analytics results.
+ Collaborate with internal practice group and industry sector leads to deploy the best research to ensure client success.
+ Manage the collection and synthesizing of data for clients across the social PESO (paid, earned, shared, owned) spectrum.
+ Use a wide range of media listening/aggregation platforms to conduct necessary research functions (e.g., competitive intelligence, sector analysis, customer values, market segmentation, and new product development).
**Experience Requirements:**
+ Five or more years of experience across a broad range of research categories and models.
+ Research specialist experienced in all facets of quantitative and qualitative research (e.g., sample and survey design, focus group moderation).
+ Experience in customer surveys, research, and analysis, as well as measurement principles in consumer research.
+ Results-focused approach and willingness to go the extra mile for clients.
+ Ability to be flexible and precise under aggressive deadlines.
+ Ability to analyze data and extract the most salient points that provide important audience or market insights.
+ Capable of and confident in giving presentations to a variety of audiences.
+ Ability to work effectively in a team-oriented environment.
+ Proven analytical and deductive reasoning skills; able to translate findings into meaningful positioning strategies.
+ Results-focused approach and commitment to consistently meeting and exceeding the highest-quality standards of client service.
+ Agency experience is preferred.
+ Bachelor's degree is required; master's degree is preferred.
+ A consummate team player who brings a passionate, positive, high-energy approach to client service and delivering results.
+ Critical thinker who is constantly looking for ways to evolve the capabilities of the firm.
**About FleishmanHillard**
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named 2021, 2022 and 2023 Campaign Global PR Agency of the Year; 2023 ICCO Large Agency of the Year - The Americas; 2022 and 2023 PRWeek U.S. Agency of the Year; 2022 and 2023 PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023 Campaign US PR Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; and
2021 PRWeek UK Large Consultancy of the Year. FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.
Visit us at
This advertiser has chosen not to accept applicants from your region.
5
EOI - Research Analyst
Makati City, National Capital Region
CBRE
Posted 14 days ago
Job Viewed
Job Description
EOI - Research Analyst
Job ID
38196
Posted
20-May-2025
Role type
Full-time
Areas of Interest
Consulting, Research
Location(s)
Makati City - National Capital Region - Philippines
Consulting leverages deep, sector-specific expertise, the experience gained through thousands of client engagements and unparalleled intelligence and technology to holistically diagnose opportunities across multiple dimensions: experiences, transformational change and operations, location, and cost. Whether building a new integrated strategy, reimagining an existing one, or tackling just one aspect of the real estate ecosystem, our people help develop innovative solutions to unique, complex and interdependent challenges.
What You'll Do:
· Assist in building real estate strategies and consulting for small to medium size clients. Take part in strategic portfolio planning with stakeholders.
· Assist the business with Philippine market coverage and participate in a collaborative team.
· Contribute commercial and financial knowledge during strategy development, economic viability analysis, and presentations. Present property reports and studies on location, labor, and different real estate sectors.
· Prepare one-off ad hoc or subscription model tailored reports (e.g. Highest and Best Use Studies, Feasibility Studies, Competitive Landscaping Reports, etc.) meeting the specific needs of CBRE clients.
· Gain an understanding of the client's business and ensure that property, location, market research directives align with the business strategic direction.
· Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
· Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
· Improvement and further processing of databases and implementation of data analyses
· To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· Bachelor's Degree in Economics/Real Estate Management/Business course. Fresh graduates are welcome to apply
· As this is a client-facing role, soft skills in client networking and communication, presentation, comprehension, and negotiation would be preferred.
· Experience in the areas of market research, economics, proposal drafting, public speaking preferred.
· Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and balance problems.
· Collaboration skills to empower team impact on quality, efficiency, and effectiveness of the job field and department.
· In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Knowledge in data analytics (PowerBI, Tableau, Python, etc.) or geographic information systems (QGIS, ArcGIS, etc.) programs is a plus.
· Extensive organizational and analytical skills with a strong inquisitive mindset.
· Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
38196
Posted
20-May-2025
Role type
Full-time
Areas of Interest
Consulting, Research
Location(s)
Makati City - National Capital Region - Philippines
Consulting leverages deep, sector-specific expertise, the experience gained through thousands of client engagements and unparalleled intelligence and technology to holistically diagnose opportunities across multiple dimensions: experiences, transformational change and operations, location, and cost. Whether building a new integrated strategy, reimagining an existing one, or tackling just one aspect of the real estate ecosystem, our people help develop innovative solutions to unique, complex and interdependent challenges.
What You'll Do:
· Assist in building real estate strategies and consulting for small to medium size clients. Take part in strategic portfolio planning with stakeholders.
· Assist the business with Philippine market coverage and participate in a collaborative team.
· Contribute commercial and financial knowledge during strategy development, economic viability analysis, and presentations. Present property reports and studies on location, labor, and different real estate sectors.
· Prepare one-off ad hoc or subscription model tailored reports (e.g. Highest and Best Use Studies, Feasibility Studies, Competitive Landscaping Reports, etc.) meeting the specific needs of CBRE clients.
· Gain an understanding of the client's business and ensure that property, location, market research directives align with the business strategic direction.
· Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
· Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
· Improvement and further processing of databases and implementation of data analyses
· To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· Bachelor's Degree in Economics/Real Estate Management/Business course. Fresh graduates are welcome to apply
· As this is a client-facing role, soft skills in client networking and communication, presentation, comprehension, and negotiation would be preferred.
· Experience in the areas of market research, economics, proposal drafting, public speaking preferred.
· Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and balance problems.
· Collaboration skills to empower team impact on quality, efficiency, and effectiveness of the job field and department.
· In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Knowledge in data analytics (PowerBI, Tableau, Python, etc.) or geographic information systems (QGIS, ArcGIS, etc.) programs is a plus.
· Extensive organizational and analytical skills with a strong inquisitive mindset.
· Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
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6
Research Analyst - Shark
Manila, Metropolitan Manila
FactSet Research Systems
Posted today
Job Viewed
Job Description
JOB SUMMARY:
The primary responsibility of the Research Analyst (RA) is to conduct extensive research from different sources including press releases, financial reports, presentations, exhibits, and US SEC filings among others. The RA continuously tracks information relating to corporate governance, events, and different types of activism, and accurately and concisely transposes relevant information into internal database/s.
Job Responsibilities:
- Monitor corporate events such as shareholder meetings from various sources like EDGAR and company websites
- Collect, analyze and process financial market information from various data sources and into the database/s utilized by the team
- Understand shareholder actions and activist intentions
- Keep track of corporate actions including adoption of certain company policies and procedures
- Encode meeting agenda and vote results into the database/s
- Maintain company records, making sure that all information is correct and updates are reflected real time
- Analyze documents and make changes according to set guidelines or methodologies
- Participate in meetings related to ad hoc enhancements and testing
- Work on data clean-ups and other projects like documentation
- Coordinate with Quality Analysts on feedback relating to work and make immediate changes as needed
- Communicate effectively with other members of the team, both locally and globally
- Report critical issues promptly
- Perform other tasks assigned by the Team Leader/Management
Job Requirements:
- Bachelor’s degree in Commerce, Business, Finance, Economics, or Accounting
- Fundamental understanding of Corporate Governance and Activism and the financial markets, with a solid understanding of financial and investment management concepts
- Strong communication, organization and interpersonal skills
- A proactive, confident thinker proficient in multi-tasking
- Intermediate problem-solving skills
- Ability to work in a fast-paced environment and meet set deadlines
- Enthusiasm, a strong sense of initiative, able to prioritize, with an eye for detail and commitment to accuracy
- Highly self-motivated who can work independently as well as in a group setting
- Completion of internal department training program/s
- Willing to work on shifts (AM, PM, GY)
The primary responsibility of the Research Analyst (RA) is to conduct extensive research from different sources including press releases, financial reports, presentations, exhibits, and US SEC filings among others. The RA continuously tracks information relating to corporate governance, events, and different types of activism, and accurately and concisely transposes relevant information into internal database/s.
Job Responsibilities:
- Monitor corporate events such as shareholder meetings from various sources like EDGAR and company websites
- Collect, analyze and process financial market information from various data sources and into the database/s utilized by the team
- Understand shareholder actions and activist intentions
- Keep track of corporate actions including adoption of certain company policies and procedures
- Encode meeting agenda and vote results into the database/s
- Maintain company records, making sure that all information is correct and updates are reflected real time
- Analyze documents and make changes according to set guidelines or methodologies
- Participate in meetings related to ad hoc enhancements and testing
- Work on data clean-ups and other projects like documentation
- Coordinate with Quality Analysts on feedback relating to work and make immediate changes as needed
- Communicate effectively with other members of the team, both locally and globally
- Report critical issues promptly
- Perform other tasks assigned by the Team Leader/Management
Job Requirements:
- Bachelor’s degree in Commerce, Business, Finance, Economics, or Accounting
- Fundamental understanding of Corporate Governance and Activism and the financial markets, with a solid understanding of financial and investment management concepts
- Strong communication, organization and interpersonal skills
- A proactive, confident thinker proficient in multi-tasking
- Intermediate problem-solving skills
- Ability to work in a fast-paced environment and meet set deadlines
- Enthusiasm, a strong sense of initiative, able to prioritize, with an eye for detail and commitment to accuracy
- Highly self-motivated who can work independently as well as in a group setting
- Completion of internal department training program/s
- Willing to work on shifts (AM, PM, GY)
This advertiser has chosen not to accept applicants from your region.
7
International Market Research Analyst
Tanauan, Batangas
First Philec Inc.
Posted today
Job Viewed
Job Description
**Qualifications**:
- Bachelor's Degree in Business Management, Industrial Engineering, Economics, Business, Finance or other fields with specialized experienced
- Skills in data analysis and research
- At least 1 to 2 years exposure in Philippine market research and international market is a plus
- Good analytical and numerical skills
- Accuracy and attention to detail
- Open to hybrid working setup - until further notice
**Salary**: From Php35,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tanauan, Batangas: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Philippine market research: 1 year (preferred)
- Bachelor's Degree in Business Management, Industrial Engineering, Economics, Business, Finance or other fields with specialized experienced
- Skills in data analysis and research
- At least 1 to 2 years exposure in Philippine market research and international market is a plus
- Good analytical and numerical skills
- Accuracy and attention to detail
- Open to hybrid working setup - until further notice
**Salary**: From Php35,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Tanauan, Batangas: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Philippine market research: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Research Analyst, Cmt Das
Manila, Metropolitan Manila
FactSet Research Systems
Posted today
Job Viewed
Job Description
Research Analyst
Content Operations Manila - CST - CMT - DAS
PROCESS BRIEF
CMT DAS is responsible for providing timely and accurate Fixed Income and Equity content requirements of FactSet’s clients. Data integrity, comprehensiveness of coverage and timeliness of data delivery are the team’s main goals.
JOB SUMMARY
You will report to the Team Lead and assist in meeting the team’s business goals through meeting your individual targets. As an individual contributor, you shall be responsible for your own performance in all assigned tasks.
The heart of your role is data integrity, vital in sustaining and increasing FactSet’s competitive edge in the industry through your competent and quality coverage of these requirements.
Job Responsibilities:
- Ensure smooth day to day execution and delivery of your individual goals on your market and other assigned tasks
- Achieve quality, timeliness and productivity metrics
- Attend all training requirements for process, methodology, workflows, and systems
- Keep track of all communications on updates and new processes and procedures
- Acquire a good understanding of FactSet content in particular Fixed Income and Equity content collection and its corresponding workflows
- Adhere to systems procedures, document analysis measures and database maintenance protocols
- Comply with knowledge alignment activities by participating in Process Knowledge Test
- Exercise ownership and accountability of all assigned tasks
- Adapt to ad hoc business requirements
- Attendance to and participation in meetings
- Attendance to skills’ enhancement courses
Job Requirements:
- Bachelor’s Degree
- Fluent in both verbal and written English
- Good level of computer literacy and web-searching skills
- Flexible with time, holidays and adaptability to changes
- Reliable
- High attention to detail
- Customer-centric mindset
- Resourceful, strong initiative and a team player
- Good interpersonal skills
- Strong work ethic
- Ability to multi-task
- Fresh graduates are welcome to apply
Desired Skills:
- Experience in the financial industry
- Experience handling financial content
- Strong interest in financial and corporate markets
- Genuine desire in improving support and processes
- Good process, system and methodology orientation
- 1 - 2 years’ experience in the same industry
Content Operations Manila - CST - CMT - DAS
PROCESS BRIEF
CMT DAS is responsible for providing timely and accurate Fixed Income and Equity content requirements of FactSet’s clients. Data integrity, comprehensiveness of coverage and timeliness of data delivery are the team’s main goals.
JOB SUMMARY
You will report to the Team Lead and assist in meeting the team’s business goals through meeting your individual targets. As an individual contributor, you shall be responsible for your own performance in all assigned tasks.
The heart of your role is data integrity, vital in sustaining and increasing FactSet’s competitive edge in the industry through your competent and quality coverage of these requirements.
Job Responsibilities:
- Ensure smooth day to day execution and delivery of your individual goals on your market and other assigned tasks
- Achieve quality, timeliness and productivity metrics
- Attend all training requirements for process, methodology, workflows, and systems
- Keep track of all communications on updates and new processes and procedures
- Acquire a good understanding of FactSet content in particular Fixed Income and Equity content collection and its corresponding workflows
- Adhere to systems procedures, document analysis measures and database maintenance protocols
- Comply with knowledge alignment activities by participating in Process Knowledge Test
- Exercise ownership and accountability of all assigned tasks
- Adapt to ad hoc business requirements
- Attendance to and participation in meetings
- Attendance to skills’ enhancement courses
Job Requirements:
- Bachelor’s Degree
- Fluent in both verbal and written English
- Good level of computer literacy and web-searching skills
- Flexible with time, holidays and adaptability to changes
- Reliable
- High attention to detail
- Customer-centric mindset
- Resourceful, strong initiative and a team player
- Good interpersonal skills
- Strong work ethic
- Ability to multi-task
- Fresh graduates are welcome to apply
Desired Skills:
- Experience in the financial industry
- Experience handling financial content
- Strong interest in financial and corporate markets
- Genuine desire in improving support and processes
- Good process, system and methodology orientation
- 1 - 2 years’ experience in the same industry
This advertiser has chosen not to accept applicants from your region.
9