8 Knowledge Base jobs in the Philippines

Qualifications:

• Bachelors degree or equivalent experience in Health Information Management or a related field
• Minimum of 1 year of work experience in health information management or a related area
• Strong understanding of medical record structure and content
• Excellent interpersonal and communication skills
• Amenable to working onsite in BGC, Taguig

Preferred Qualifications:

• Associates degree in Health Information Technology or a closely related healthcare discipline
• Experience in a healthcare setting or physicians practice; clinical rotation may be considered in lieu of direct work experience
• Knowledge of required physician documentation standards in medical records
• Familiarity with various clinical forms and their appropriate usage

The **Manager, Information Risk Management** is responsible for supporting the Directors within the team in the delivery of the 2nd Line of Defense risk oversight program across North America. The incumbent will serve as or has the foundation to become a Subject Matter Expert on information security, technology risk, and business continuity and disaster recovery management within the North America IRM team.
**Position Responsibilities:**
+ Support the directors on delivering the 2nd line information risk oversight and challenge program to the U.S. and Canadian Segments while enabling the Segments' L1 teams to manage their information risks efficiently and effectively. The L2 program covers key initiatives, high risk third parties, business continuity and disaster recovery, severe incidents and loss events, risk exceptions, issues and CAPs, Risk and Control Self Assessments (RCSAs), etc.
+ Promote a strong information risk culture and diversity, equity and inclusive values.
+ Stay abreast of new regulations, laws and requirements for information security, cybersecurity, information protection and privacy across jurisdictions.
+ Maintain and foster relationships with internal customers and risk partners.
**Required Qualifications:**
+ Minimum of 6 years of experience in risk and control space, specifically in the areas of Information Security, Business Resiliency, and Technology Risk
+ Expertise and prior experience in various aspects of security and information risk management (2nd line of defense preferred)
+ Strong communication skills and ability to explain highly technical concepts to non-technologists including business executives
+ Familiarity with IT and security, programming/coding and/or IT compliance
**Preferred Qualifications:**
+ Recognized professional designations in Information Security, Audit and Business Continuity (e.g. CISSP, CISA, CISM, CRISC, CSSLP, MBCP)
+ Results driven: Timely delivery with high quality
+ Strong time management and organizational skills to manage multiple tasks and changing priorities
+ Strong and effective communication
+ Ability to develop and maintain strong relationships
+ Ability to influence without authority
+ Strong team player with a collaborative approach
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

As the **Information Risk Manager** , you will work closely with different lines of defense to bolster our information risk management processes. You'll focus on evolving our assurance practices, standardizing procedures, and ensuring compliance with global information risk management standards.
**Position Responsibilities:**
+ Lead the development and refinement of the framework for reporting the organization's risk posture.
+ Manage and perform scenario analyses to evaluate the impact of changes to the risk management framework.
+ Oversee the design and implementation of Power BI solutions to expand and optimize risk reporting capabilities.
+ Collaborate with cross-functional teams and stakeholders to gather requirements and ensure alignment with organizational goals.
+ Ensure the accuracy, consistency, and reliability of data across all reports and dashboards.
+ Provide strategic insights and actionable recommendations based on risk data analysis to inform decision-making.
+ Support the development and maintenance of the global Information Risk Management policies, standards, controls, and related risk assessment, oversight and assurance processes.
+ Support the standardization of information risk management activities by designing and/or researching best practices related to Information Risk Management assessment processes and tools.
+ Mentor and develop team members, fostering a culture of continuous improvement and professional growth.
+ Stay abreast of industry trends, best practices, and technological advancements in information risk management and data reporting.
+ Assist in developing the Information Risk Analysis strategy and framework.
+ Responsible for finding opportunities to improve data quality alignment across all functions/segments.
+ Proactively communicate reporting modifications and process changes to contributors based on senior management requests and personal observations.
**Required Qualifications:**
+ University Degree in Technology, Business, Risk Management, Auditing, or related field. A master's degree or relevant professional certification is a plus.
+ Minimum of 7 years of experience in Microsoft Excel and Power BI, with a track record of designing complex reports and dashboards.
+ Expertise in controls, IT risk management, data analysis, metrics design/development and reporting for risk function, preferably in the financial services industry
+ Strong analytical, problem-solving, and decision-making skills, with a keen attention to detail.
+ Excellent leadership and communication skills, with the ability to influence and engage stakeholders at all levels.
+ Familiarity with risk management principles, frameworks, and methodologies.
+ Ability to Independently undertake projects of an intricate nature and ad-hoc requests as required.
+ Proven experience in a management role within information risk management or a related field.
**Preferred Qualifications:**
+ Experience with data visualization and business intelligence tools.
+ Knowledge of database management, SQL, and data governance.
+ Strong organizational and project management skills, with the ability to manage multiple priorities.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We are seeking a detail-oriented **Information Risk Analyst** to join our Information Risk Management team. The successful candidate will assist in developing risk dashboards, support data governance and quality initiatives, and contribute to the evolution of our risk management framework.
**Position Responsibilities:**
+ Assist in the development and maintenance of risk dashboards to provide timely and accurate risk insights.
+ Support data governance and quality initiatives to ensure data integrity, consistency, and reliability.
+ Contribute to the analysis and assessment of framework change scenarios to evaluate potential impacts on risk management practices.
+ Collaborate in designing and implementing Power BI solutions to expand and enhance risk reporting capabilities.
+ Work with cross-functional teams to gather data requirements and ensure alignment with organizational objectives.
+ Maintain and update Excel models to support risk analysis and reporting tasks.
+ Provide analytical support and insights to help inform risk-related decision-making processes.
+ Stay updated on industry trends and best practices in information risk management and data analytics.
**Required Qualifications:**
+ **Minimum of 3 years of experience in a risk analysis or data analytics role within a corporate environment.**
+ **Expertise in controls, IT risk management, data analysis, metrics design/development and reporting for risk function, preferably in the financial services industry**
+ University Degree in Technology, Business, Risk Management, Auditing, or related field. A master's degree or relevant professional certification is a plus.
+ Proficiency in Microsoft Excel and Power BI, with the ability to develop complex reports and dashboards.
+ Strong analytical and critical thinking skills, with attention to detail and accuracy.
+ Familiarity with risk management concepts and data governance practices.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The MIS Team is part of the Corporate Solutions and Alternative Distribution Team, whose main responsibilities are to prepare various management, financial, and sales reports; review the profitability and claims experience through the preparation of Profit and Loss/Valuation reports for Group Business. The team is also responsible for reporting TATs of various Team within the CSAD and provide analytical and review of the results that will help CSAD achieve the required level of efficiency.
This role requires to work closely with MIS Team Lead in ensuring that all needed data and reports are accurately prepared and submitted on a timely manner. The role will work closely with the pricing team, sales, group administration, claims, and products teams to ensure alignment of business objectives. As MIS Officer must ensure full support on the initiatives of the Team Lead in accordance with the Company rules and Standards.
**Position Responsibilities:**
+ Prepares and release periodic sales performance reports to monitor channel performance on various KPIs, ensuring accuracy, timeliness, and organization.
+ Prepares reports on annualized premium equivalent, distributor compensations, taxes, and premium collections on a regular basis, ensuring accuracy and timely delivery of financial data.
+ Assist in the preparation of Prepares and timely release reporting requirements for local stakeholders.
+ Assist in the preparation of management reports, group valuation reports, premium forecasts, and reconcile collection reports.
+ Demonstrate strong attention to detail in preparing reports, ensuring the integrity and reliability of data.
+ Work closely with Sales Officers, Group Administration, Claims, and Products teams to help align and provide monitoring tools for efficiency measures.
+ Assist the MIS Team Lead to facilitate approval processes, compute projections, and gather data to in generating various promotional/incentive results.
+ Prepares and releases periodic updates for contests, promotions, and conferences, ensuring results align with the mechanics, including post-contest requirements.
+ Together with MIS Team Lead, will work with Pricing Team on projects to develop and implement processes that improve efficiency.
+ Will handle Franchising of accounts as an alternate for Franchising officer.
+ Generate ad hoc reports as necessary to support various business needs and decision-making processes.
**Required Qualifications:**
+ BS Mathematics or Applied Math
+ With previous experience in information management and reporting
+ With two years or more relevant experience in data analytics, preferably in a life insurance or HMO setting.
+ Has held similar positions relevant to the requirement of the job
+ Proficiency in data analysis tools and software (e.g., Excel, SQL, BI tools and PPT).
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

MIS Manager (Management Information Systems Manager)
Job summary: br>Oversees the development, implementation, and maintenance of a company's information systems to support business operations and strategic decision-making. They manage data processing systems, ensure data integrity and security, and provide technical support to users.
Key Responsibilities:
System Management:
Overseeing the installation, configuration, and maintenance of hardware and software systems, including databases and networks.
Data Management:
Ensuring data accuracy, consistency, and security across all systems, including implementing data management policies and procedures.
Reporting and Analysis:
Developing and generating reports, dashboards, and visualizations to support business intelligence and decision-making.
IT Support:
Providing technical support and training to staff on MIS-related functions and tools.
Strategic Planning:
Contributing to the development and implementation of IT strategies aligned with business goals.
Security and Compliance:
Implementing and maintaining security protocols to protect sensitive data and ensure compliance with relevant regulations.
Vendor Management:
Negotiating and managing contracts with vendors for hardware, software, and other IT services.
Team Leadership:
Managing and mentoring a team of IT professionals, providing guidance and support.
Budget Management:
Developing and managing the IT department's budget.
Staying Updated:
Keeping abreast of new technologies and recommending their adoption when appropriate.
Job qualifications:
Educational Background:
Typically requires a bachelor's degree in Information Technology, Computer Science, or a related field, with 5+ years of experience in IT management or a similar role
Technical Skills:
Strong understanding of MIS infrastructure, database management, data analysis, and cybersecurity.
Management Skills:
Proven ability to manage and motivate a team, strong project management skills, and experience in strategic planning.
Communication Skills:
Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
Problem-Solving Skills:
Strong analytical and problem-solving skills, with the ability to troubleshoot issues and implement effective solutions.

The Reference Data Services Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
This is an analyst position within the MAC Documentation Operations Unit. Ensuring that assigned day to day activities for the processing of trading legal agreements are completed in a timely manner with a primary focus on data quality support of global contract negotiations and trades which includes document review, data entry, exception reporting along with document scanning and document warehousing for various legal documents, including International Swaps and Derivatives Association (ISDA), Securities Financing Transactions (SFT) Agreements (Master Repurchase Agreement (MRA), Global Master Repurchase Agreement (GMRA), Master Securities Loan Agreement (MSLA), Master Securities Forward Transaction Agreement (MSFTA) and Futures Agreements. The ideal candidate must have strong technical, leadership and management skill, with the ability to learn and work with a very complex in-house data management system. The position will require gaining a detailed familiarity with Citi's standard forms of documentation, technology, and internal procedures. Good technical skills are required for many aspects of this job.
**Responsibilities:**
+ Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams.
+ Identify opportunities for improvements to quality of data and client service levels
+ Acts as backup for manager
+ Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements.
+ Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-4 years of relevant experience in client/counterparty/account data management within a global financial services organization
+ Good awareness of client needs/expectations
+ Financial services related qualifications (e.g. IAQ or similar)
+ Eye for detail and be able to process data quickly without errors.
+ Strong analytical skills. Be able to isolate root cause by looking at available data.
+ Ability to read and comprehend a variety of documentation
+ Ability to manage control practices demonstrating a risk-based approach.
+ Exhibit strong written and verbal communication skills.
+ Able to interact with Legal and Credit teams.
+ Ability to proficiently use Microsoft 365, particularly Word, Excel and PowerPoint.
+ Excellent communication (written and verbal)
+ Planning and organizing
+ Ability to work to tight deadlines as part of a team
+ Willing to be involved in all aspects of a task
+ Exhibit good attention to detail while focused on delivery
+ Ability to work on several initiatives concurrently and cope with changes in priorities
**Education:**
+ Bachelor's/University degree or equivalent experience
#LI - AR1
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**Job Family Group:**
Operations - Services
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**Job Family:**
Reference Data Services
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.