2385 IT Support Specialists jobs in Valenzuela City

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence
, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE
As a
Help Desk Support Specialist
, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You'll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.

Your Responsibilities Include

• Responding promptly and accurately to user queries with solutions, workarounds, or training materials
• Performing general system administration tasks including user setup and data maintenance
• Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
• Tracking and managing support tickets using ServiceNow
• Assisting Tier 2/3 support with vendor coordination and reporting tasks
• Maintaining accurate documentation of bugs and resolutions

You'll Also

• Work collaboratively with different team members and departments
• Promote team efficiency and contribute to process improvements
• Communicate regularly with key stakeholders and attend team stand-ups and reviews
• Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards

a Bit About You
You'll thrive in this role if you are a service-minded, tech-savvy team player who's great at solving problems and staying organized.

Required Skills & Qualifications

• Experience in help desk or IT support roles
• Ability to follow documented support procedures
• Strong oral and written communication skills
• Excellent customer service skills when dealing with internal and external users
• Ability to innovate and communicate technical ideas effectively
• Professional demeanor and a commitment to high standards of service

Preferred Skills

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience using ServiceNow or other ticketing tools
• Capacity to work in a fast-paced and dynamic environment

What Success Looks Like

• Timely resolution of internal support tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive identification and mitigation of technical issues

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What You'll Do

• Provide IT support to global users, mainly in the US
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
• Handle tickets via remote tools, email, or phone
• Set up user accounts, laptops, printers, and network access
• Perform basic system checks, updates, and backups
• Support onboarding tasks like account setup and secure access
• Document fixes and solutions in the knowledge base
• Assist senior engineers with escalations and projects
• Join after-hours support rotation when required

What You Need

• 2+ years experience in IT support or helpdesk
• Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
• Experience supporting global users (US, UK, AU preferred)
• Clear English communication skills (spoken and written)
• Calm, organized, and solution-oriented under pressure

Perks & Benefits

• Competitive salary package
• Health & life insurance (with dependents)
• Transportation service
• Company events & team activities
• Discounted lunch options
• Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

This is Work On Site in Shaw, Mandaluyong & Night Shift.

Our Data Center Global Client is looking for additional supports. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.  Primary responsibilities are focused on handling requests and ensuring accurate transactional processing through emails and tools like Service Now or Salesforce.

Roles and Responsibilities include, but is not limited to:

·    Respond to email inquiries and requests through Customer Success Team Mailbox

·    Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC

·    Accomplish Special Projects from Customer Success Managers

·    Assign Qualtrics(detractor) cases to CSMs

·    Draft Recognition emails and Thank you emails

What we offer

• Competitive salary and performance-based incentives
• Comprehensive benefits package, including HMO, Group life insurance
• Opportunities for career growth and professional development
• Supportive team environment with a focus on work-life balance

About us

IBEX Global Solutions (Philippines) Inc. is a leading provider of customer experience and business process outsourcing solutions. With a strong presence in the Philippines, we partner with some of the world's most recognizable brands to deliver exceptional service and support. Our company is committed to creating a diverse and inclusive workplace, where employees can thrive and contribute to our continued success.

Apply now to become a part of our dynamic team

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

• Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops). o Create/disable accounts in Microsoft 365, Azure AD, Active Directory. o Set up email, file access, MFA, group policies, and software packages. o Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
  • Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Qualifications

3 yrs experience in BPO

Telco Support, Troubleshooting experience

With experience with ticketing tools like salesforce

Excellent Communication skills.

Experience as a mentor, coach,SME or QA

Job Type: Full-time

Pay: Up to Php35,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• What is your email add?

Experience:

• BPO Helpdesk: 3 years (Preferred)

Work Location: In person

Work Set-Up:
100% Onsite in BGC, Taguig

Shift:
Eastern Time Shift

Office Location:
Philplans Corporate Center, BGC, Taguig

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Are you ready to make an impact? Join
Infosys BPM
and be a part of the pioneering campaign as a
Service Desk Specialist
/
Subject Matter Expert
and jumpstart your career This is for our pioneering campaign in
BGC Site
.

Key Responsibilities:

• Provide advance level support, fulfillment of timelines and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
• Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
• Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.
• Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
• Supports the tech agents by handling escalated tickets and coach them to improve their user handling skills.
• Measure, monitor and work to drive down incident levels. This will relate to Product and user problems. Ensure that the Service Desk actively participates in improving the usability and reliability of client services
• Process & SLA Compliance
• Customer Interaction – Escalation management
• Knowledge Management
• Identify Process Re-engineering/transformational opportunities and participate in the initiatives
• Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.

Key Requirements:

• Minimum experience of 2 years with relevant experience as an Assistant TL/Interim/SME for Service Desk
• Bachelor's degree graduate or equivalent experience
• Expertise in common desktop applications, operating systems, and hardware
• Experience on Ticket Analysis and understanding issue trends
• Willingness to work in rotational shifts and Onsite in Clark

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity

" We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

Educational Background

' - Graduate in any discipline

• Basic computer knowledge required (MS- Office Applications)

• Proven ability to adapt to new tools by applying logical approach

• Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for

managing Tier 1 HR related queries from the client employees, line managers, vendors

and other 3rd parties basis the procedures defined, instructions provided and the

knowledge base available. These queries relate to HR Policies, Employee Data

Management, Payroll, Benefits, Learning and Development, T&A and other HR related

topics. These queries should be managed in the specified time and with mandated

level of accuracy with focus on first time closure. Responsible to ensure Service Levels

and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Remedy etc.

• Good understanding of various HR Systems/ applications

• Basic understanding of MIS

• Good understanding of Quality Methodology and tools

• Good understanding of Service level agreements and contractual compliance

requirements

• Should have good Excel and Presentation skills

• Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

• Excellent probing, problem-solving, decision making and negotiation skills.

• Logical and efficient, with keen attention to detail.

• Strong customer service orientation.

• Effective Troubleshooting skills.

• Learning agility – Aptitude to venture in to unknown territories.

• Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers,

Vendors and 3rd parties

• Team management, Team engagement and Succession planning

• Ensure appropriate staffing as required

• Financial and contract Management

• Ensure policies and procedures are followed and Zero noncompliance across the

engagement

• Ensure the Service Levels are met consistently

• Ensure data privacy requirements are followed with upmost focus. Drive regular

awareness

• Maintains and improves quality results by adhering to standards and guidelines;

recommending improved procedures

• Manage expectations from client stakeholders and internal leadership

• Prepare and present data in internal and client governance forums.

• Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

English