4,270 IT Operations jobs in the Philippines

Responsibilities:

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Identify and escalate Severity 1 cases following established protocols.
• Maintain and update backlog cases with clear, structured documentation.
• Participate in weekend/on-call support as per the rotation schedule.
• Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

Qualifications:

• Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
• Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)
• Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
• A minimum of 4 years of knowledge/prior experience in the Linux Operating System is required.
• Global support experience working with internal and external stakeholders is a requirement.
• Excellent communication skills.
• Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.

Job Type: Full-time

Pay: Php80, Php100,000.00 per month

Work Location: In person

Discover your 100% YOU with MicroSourcing
Position: Network Operations Engineer

Location: Libis, Quezon City

Work setup & shift: Onsite | Rotating Schedule (Dayshift)

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As a Network Security Engineer, you will be responsible for:

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Identify and escalate Severity 1 cases following established protocols.
• Maintain and update backlog cases with clear, structured documentation.
• Participate in weekend/on-call support as per the rotation schedule.
• Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

What You Need
Non-negotiable Requirements:

• Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
• Prior direct experience working for vendors and supporting paying customers. (Example of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)
• Proven experience, hands-on with the networking devices, security devices, and a good grasp of the Linux Operating system
• A minimum of 4-5 years of knowledge/prior experience in Linux Operating System and Networking is required.
• Global support experience working with internal and external stakeholders is a requirement.
• Excellent communication skills.
• Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

• Terms & conditions apply

Position Title: Network Operations Engineer (Staff Augmentation)

Department: Infrastructure Operations - Networks

Reports To: Senior Manager – Networks and Telecoms

Location: Onsite

Employment Type: Contract (Staff Augmentation)

Duration: 6 Months

1. Role Overview
The Network Operations Engineer will support the organization's Network Operations as part of a staff augmentation engagement. The role focuses on ensuring network stability, availability, and performance by providing proactive monitoring, incident response, troubleshooting, and operational reporting. This position plays a critical role in maintaining compliance with the agreed Scope of Work (SOW), meeting defined Service Level Agreements (SLAs), and collaborating with internal teams to support operational and project-related requirements.

2. Key Responsibilities
Aligned with the SOW, the responsibilities include:

A. Network Monitoring & Incident Management

• Continuously monitor network infrastructure, including routers, switches, firewalls, VPNs, and WAN circuits, using enterprise monitoring tools (e.g., ChecMK, or similar).
• Respond to network alerts promptly and perform first-level troubleshooting to minimize downtime.
• Escalate unresolved incidents to Level 2/3 engineers, vendors, or service providers as defined in escalation matrices.
• Document all incidents, resolutions, and root cause analyses in the organization's ticketing system.

B. Change & Configuration Management

• Support the implementation of approved network changes following the organization's change management processes.
• Assist in device configuration updates, firmware patching, and other planned maintenance activities.
• Maintain up-to-date records of device configurations, topology diagrams, and runbooks as required under the SOW.

C. Performance Optimization & Reporting

• Analyze bandwidth utilization, latency trends, and network performance metrics.
• Provide recommendations for optimizing performance, stability, and capacity planning.
• Prepare and submit daily monitoring logs, weekly reports, and monthly operational summaries as required under the agreed deliverables.

D. Collaboration & Project Support

• Work closely with internal IT teams and vendors on planned network upgrades, migrations, or expansions.
• Assist in testing, validating, and deploying new network solutions to ensure smooth transitions.
• Provide operational support for business continuity and disaster recovery exercises.

3. Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Electronics, or related field (or equivalent work experience).

Certifications
(Preferred but not mandatory)

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ or equivalent

Experience

• 2–5 years of experience in a Network Operations Center (NOC) or similar network support role.
• Hands-on experience with enterprise network devices (routers, switches, firewalls, VPNs).
• Proficiency with network monitoring, troubleshooting, and ticketing tools.
• Familiarity with multi-vendor network environments (e.g., Cisco, Fortinet, Palo Alto) is an advantage.

4. Key Skills & Competencies

• Strong troubleshooting and analytical skills.
• Knowledge of ITIL-based incident, change, and problem management processes.
• Ability to manage multiple incidents and priorities under pressure.
• Excellent communication, reporting, and documentation skills.
• Willingness to work in shifts, including nights, weekends, and holidays, to meet 24x7 support requirements if applicable.

5. Performance Metrics (Aligned with SOW SLAs)

Metric Target SLA

CriticalAlert Response ≤ 15 minutes Major IncidentResponse ≤ 30 minutes Critical Issue Resolution ≤ 4 hours Daily Monitoring Logs By end of shift

Weekly Performance Report -Every Monday

Monthly Summary Report Within- 3 days after month-end

6. Employment Details

• Contract Type: Staff Augmentation
• Work Schedule: 8 x 5 (Mondays to Friday 0800H – 1736H)
• Duration: 6 Months
• Location: Onsite
• Reports To: Senior Manager – Networks and Telecoms

7. Alignment with SOW

This role is designed to deliver the services, outputs, and performance levels defined in the Staff Augmentation SOW for Network Operations Support.

The resource will:

• Deliver operational reports as defined under SOW Deliverables.
• Adhere strictly to SLAs and escalation procedures.
• Comply with organizational policies for security, confidentiality, and documentation

8. Confidentiality & Security
All contracted personnel must adhere to the organization's information security, privacy, and compliance policies. Unauthorized disclosure of confidential information is strictly prohibited.

At least 8 years of relevant and progressively increasing responsibility and achievement on IT networking infrastructure projects

• at least 5 years extensive experience in the support of Cisco Networking Technologies.

• Strong technical, analytical, and interpersonal skills required.

• Practical Technical knowledge on Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols.

• Practical Technical knowledge on CISCO Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF).

• With experience in Cisco Wireless, Meraki Wireless and Palo Alto Firewalls.

• Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences.

• Strong organizational skills and ability to multitask in a fast-past working environment.

• High level technology problem solving skills.

• Rotational 24/7 (Must be okay to work even during weekends and holidays)

• Hybrid (99% WFH), will require physical hands work at the Cebu DC (Mandaue) - minimum quarterly for inspections, and as needed in case of issues.

Network Operations Specialist

Objective

We are looking for a Network Operations Specialist with 3+ years of experience in network operations, administration, or engineering. This individual will be a key player in monitoring, managing, and optimizing our organization's network infrastructure to ensure high availability, performance, and security.

The ideal candidate will have high-level experience and skills in the following areas:

• Network Protocols: Strong understanding of TCP/IP, routing, switching, DNS, DHCP, and VPN technologies.
• Hardware: Hands-on experience with enterprise-grade network equipment from vendors like Cisco, Meraki, and Fortinet.
• Security: Expertise in firewalls, IDS/IPS, and access controls.
• Monitoring Tools: Proficiency with network monitoring tools, such as SolarWinds.
• Troubleshooting: Skilled in root cause analysis (RCA) and creating post-incident reports.

This specialist will work closely with internal IT teams and external partners to troubleshoot issues, implement solutions, and support critical network-related projects.

Roles and Responsibilities

• Network Monitoring & Incident Response: Monitor, analyze, and maintain our LAN, WAN, WLAN, VPN, firewalls, routers, and switches. Respond to and resolve network incidents and performance issues in line with service-level agreements (SLAs).
• Maintenance & Configuration: Perform routine maintenance, configuration, and upgrades of network hardware and software. Support new deployments, migrations, and infrastructure projects.
• Network Security: Implement and enforce network security best practices. Manage firewalls, IDS/IPS, and access controls to ensure compliance.
• Documentation & Reporting: Maintain and update all network documentation, including diagrams and operational procedures. Provide detailed root cause analysis and post-incident reports for major events.
• Performance & Optimization: Assist in capacity planning, performance tuning, and overall network optimization. Contribute to continuous improvements in network resilience and efficiency.
• Collaboration & On-Call Support: Collaborate effectively with cross-functional IT teams and external partners. Participate in an on-call rotation to provide essential after-hours support.

Qualifications and Background

• Education: A Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Certifications: Certifications like CCNA, CCNP, or CompTIA Network+ are preferred.
• Technical Skills: Strong technical knowledge of core networking concepts, including TCP/IP, routing, switching, DNS, and DHCP.
• Experience: Proven hands-on experience with enterprise networking equipment.
• Soft Skills: Must be an analytical and collaborative problem-solver who can troubleshoot under pressure. A strong attention to detail and a commitment to service excellence are essential.

Job Type: Fixed term

Contract length: 12 months

Pay: Php40, Php50,000.00 per month

Work Location: In person

So, what's the role all about?

As a NICE NOC Engineer, you will be responsible for ensuring the availability, performance, and security of our AWS-based cloud infrastructure. You will monitor and respond to incidents, taking ownership of incident management and troubleshooting. You will also contribute to improving monitoring strategies and play a key role in driving automation efforts across our environments, using Infrastructure as Code (IaC) to scale monitoring solutions efficiently.

How will you make an impact?

• Monitor and respond to alerts in AWS CloudWatch, managing incidents and ensuring service availability via PagerDuty.
• Troubleshoot and resolve complex issues related to network, infrastructure, or applications, collaborating with DevOps and engineering teams.
• Implement proactive monitoring strategies, setting up advanced alerting mechanisms to detect issues before they escalate.
• Contribute to automation efforts, using tools like Terraform to manage monitoring configurations across multiple AWS environments.
• Take ownership of incident management, ensuring clear communication and swift resolution of incidents across teams.
• Document and improve troubleshooting procedures, maintaining detailed records in our ticketing system for future reference.
• Lead proactive health checks of AWS environments to identify potential service-affecting anomalies and resolve them before they become critical.

Have you got what it takes?

• Strong experience with AWS services, including CloudWatch for monitoring and PagerDuty for incident management.
• Proficiency in troubleshooting cloud infrastructure issues and resolving incidents effectively.
• Experience with automation tools like Terraform and a solid understanding of IaC for managing infrastructure and monitoring configurations.
• Strong problem-solving skills, with a proactive approach to preventing future incidents.
• Excellent communication and documentation skills, especially in high-pressure incident management situations.
• Ability to work cross-functionally with Operations and Engineering teams to resolve issues.
• Able to take responsibility for resolving complex issues while maintaining clear communication with stakeholders.
• Eager to find proactive solutions and improve existing monitoring and automation strategies.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Requisition ID: 8014Role Type:Individual Contributor

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Network Operations Engineer, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation for furthering your career within our global organization. You will have the opportunity to grow and learn new technologies. You will focus on providing outstanding support by building effective communication and providing efficient network connections for all Emerson sites.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

Contract : 12 months

For This Role, You Will Need:

·    Bachelor's degree in Computer Science, Information Technology, or related courses.

· years of relevant work experience as a Network Engineer and experience supporting LAN, WLAN, WAN, and SD-WAN environments.

·    Extensive knowledge of network services such as DNS, DHCP, IPAM, TCP/IP, STP, VSS, VRF, EIGRP, and BGP.

·    In-depth understanding and practical knowledge of networking systems such as LAN, WLAN, WAN, SD-WAN, switches, routers, firewalls, and load balancers.

Preferred Qualifications that Set You Apart:

·    Preferably with network certifications that include Cisco certifications such as CCNA or CCNP and Firewall certifications.

In This Role, Your Responsibilities Will Be:

·    Collaborate with peer operations engineers and implementation and design engineers in offering outstanding customer support and meeting the agreed service levels in resolving issues.

·    Work well with customers by providing world-class support service by responding to inquiries, incidents, and requests about all supported network group services through the Ticketing System within the required service level.

·    Build and improve disaster recovery procedures.

·    Deliver the best solutions and protection to company systems with improved and maintained knowledge and understanding of networking and security standard processes.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You prioritize and supervise tasks on several projects simultaneously. You are proactive and highly innovative in analyzing and evaluating network connectivity, identifying issues, and providing solutions. You can proficiently communicate ideas and build technical information.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Our technology is outstanding, but it's the talented, diverse, and driven people behind our company who make it all happen. Our employees have the determination to go further, the adaptability to adjust to an ever-changing global market, the heart to stay passionate and personally invested, and the mind to know when to step back and put it all in perspective.

Lexmark is in search of a seasoned network operations engineer with a passion for operating, executing, and enhancing standard processes for maintaining an enterprise network. The selected candidate will collaborate with multiple teams to ensure the implementation of Lexmark's IT operations, security, and network policies. The role involves working with architecture and business teams to ensure the availability of the enterprise network. The engineer will also be responsible for monitoring tool efficiency, setting guidelines, and eliminating barriers to achieve desired outcomes. Additionally, they will liaise with other IT operation teams to resolve any network-related issues. The ideal candidate must possess robust communication skills and the ability to manage competing priorities effectively.

Key Roles and Responsibilities:

• Remote Administration and troubleshooting of switches, routers, firewalls, and cloud networks.
• Configuration and management of multiple network security systems to include next gen firewalls, unified threat management services, and Secure Access Service Edge (SASE).
• Deployment of public cloud network services including virtual networks, load balancers, web application firewalls, and virtual gateways.
• Execution of standard network delivery processes such as VLAN creation, route advertisements, firewall policy configurations, DNS record changes, IPAM network creation, network performance reports, network infrastructure hardening, software/hardware licensing, and virtual network peering.
• Coordination of high-impact infrastructure changes and outages during on and off-hours.
• Collaboration with architecture teams providing design feedback, process improvement opportunities, and potential solution enhancements.
• Act as the escalation contact for the network helpdesk and incident managers.
• Communicate regularly with management and architecture teams on operational metrics.
• Light travel will be required to meet with international teams.
• Hands on support for the deployment of new infrastructure and maintenance of existing infrastructure at the company headquarters location.
• Be an advocate and change leader for network-security initiatives and operational processes with a goal of improving the overall culture.

Competencies, Skills, Knowledge and Abilities:

• Advanced knowledge of LAN, WAN, VLAN, Public Cloud, Wireless, and VoIP networking technologies.
• Advance knowledge of routing protocols to include Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), and Enhanced Interior Gateway Routing Protocol (EIGRP).
• Advanced knowledge of network security concepts, including web filters, NIDPS, DLP, SSL-DPI, firewalls, etc.
• Advanced knowledge of network services, including DNS, DHCP, IPAM, SNMP, IPSec, NetFlow.
• Knowledge of Secure Access Service Edge (SASE) and Network Access Control (NAC) technologies.
• Knowledge of scripting, automation, and DevOps functions including Infrastructure-as-Code (IaC) and Configuration-as-Code (CaC).
• Advanced troubleshooting and diagnostic skills.
• Proven ability to lead and manage multiple priorities with proven organizational skills with the ability to manage multiple tasks with changing priorities.
• Strong ability in multiple technologies, analytical techniques, and leadership skills.
• In-depth knowledge of Operational Processes (Event, Incident, Change, Problem).

Education, Experience and Certifications Basic Requirements:

• Bachelor's degree in computer engineering or related field with 3-5 years of networking and security experience.
• Experience working with Fortinet, Cisco, InfoBlox, Microsoft Azure, and Amazon Web Services (AWS) technologies.
• Experience with client facing Network Operations Center (NOC) support.
• Excellent verbal and written communication skills.
• Experience with ITSM, ITIL, NIST, CIS, and ISO 27001 frameworks.
• Experience with working with onshore and offshore global teams.

Preferred Certifications:

• Microsoft Azure Certifications (AZ-900, AZ-700, AZ-500, AZ-204)
• CompTIA + Certifications (Network+, Security+)
• Cisco Certifications (CCNA, CCNP)

The Analyst position is a critical role that is responsible for all operational readiness and support for Safeway's Retail and Backstage networks. This roles encompasses all data and voice devices, hardware and software. The Network team partners with our field services personnel and vendors to restore service to any affected stores, distribution centers, warehouses and backstage offices, in a timely manner. The incumbent will be responsible for monitoring, restoring service and documenting all efforts to that end.

Qualifications: The following are required unless specifically stated as preferred or desired:

• 4 year degree (Computer Science, Information Systems or relational functional field) and/or technical institute degree/certificate equivalent and/or combination of education required.
• 3-5 years of NOC / Help desk work experience or any equivalent required
• Basic to intermediate knowledge or experience supporting any of the following: o Broadband, MPLS, CradlePoint or any cloud-managed wireless edge networking equipment
• Frame Relays, T1's DDS, LAN/WAN protocols (SNA, IP, V/IP)
• Cisco/Meraki Network Equipment (Routers, Switches, APs)
• Network Management/Monitoring Tools or any equivalent (HPopenview, Ciscoworks, Netcool, ITNM, Netview, Solarwinds)
• Telecoms (Voice PBX, BCM, VOIP) or any Soft-phone applications
• Wifi / Access Point related issues
• Meraki Dashboard or any equivalent
• UNIX, LINUX, Windows Support / Administration
• Vendor Engagement with ISPs
• Ability to communicate clear instructions effectively both in written and verbal form.
• Ability to clearly document technical processes and procedures.
• Anticipate clients expectations and proactively resolve issues that impact the business.
• Self-starter with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
• Good analytical, risk mitigation, negotiation and vendor relationship skills.
• Experience with event management concepts and tools preferred.
• Demonstrated interpersonal and customer service skills including consensus building and facilitation skills.
• Monitoring health of systems, reviewing and managing necessary changes.
• Drive for results through proactive and predictive measures.
• Knowledge of ITIL practices and philosophy preferred.
• Network certificates/trainings preferred but not required. (CCNA, CCSE, CCP)

Key Responsibilities include, but are not limited to:

Environment Monitoring

· Monitors multi-platform operations within the production environment, interpreting alert issues and resolving or coordinating resolution to more complex production, application and system problems to ensure that the Command Center service commitments are met.

· Ensures stable operating environment and attaining maximum utilization of system resources.

· Identifies production problem patterns and relationships and resolves issues to avoid impacts to system performance.

Incident Management

· Works on Incident tickets that were opened/escalated from various IT Groups.

· Analyze, fix or escalate depending on issue and follow up on escalated issues to ensure incident is resolved.

· Analyzes work flows and procedures, recommends and implements changes to the production environment.

· Monitor network production routers, switches, firewalls, load balancers and access points through the use of ITNM. Respond to tickets that are created from these tools.

· Work closely with Field Services, Service Desk and other internal support groups to identify, resolve or coordinate resolution of any Network problems.

· Responds to customer inquiries, documents, resolves and closes complex problem records.

Vendor Management

· Work closely with our business partners (Verizon, LUMEN, Comcast, Hughes, AT&T and other ISP) to ensure any service outages are escalated and resolved within set service level agreements.

· Communicate via email notification of any single and/or multiple high impact store outages to appropriate field service managers, command center personnel and related vendors.

Enterprise Upgrades

· Support our business partners in any/all ongoing projects and business initiatives such as router/switch replacements, store turn-up/turn-down, store configuration, wireless devices, upgrades, etc.

Technical/Customer Service

· Provide Excellent Customer Service in all you do, by being diligent and thorough ensuring the customer's needs are satisfied in a timely manner.

· Respond to incidents, email, instant communicator, and phone calls for any Network issues that may be going on.

Documentation/Training

· Audits and assures all processing procedures and documentation within the data center are maintained.

· Reviews and updates or writes daily operational documentation for shift transition as well as processing procedures/documentation within the Command Center for application processing and backup/contingency.

· Assists programmers and systems analysts in running jobs that are used for testing and debugging new programs.

· Assist in coordinating training and development for the Command Center staff