1247 Insurance jobs in Makati City

Gatestone & Company Americas Inc. (Philippines)

The Role: Customer Service Advisor (Voice and Chat)

What You'll Be Doing: In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include: Answering incoming calls or chats related to customer service and billing support Clearly explaining bills, resolving questions around balances, and identifying overdue accounts Processing credit card payments and supporting setup or changes to pre-authorized payments Communicating promotional offers and resolving disputes with confidence and care Assisting with product, service, and application inquiries Recommending entertainment packages and service solutions tailored to each customer's lifestyle and budget, promoting all additional services introduced, as required Escalating complex concerns to supervisors in line with client guidelines and meeting key performance indicators (KPIs) set by management and the client Performing other tasks as required.

What we're looking for:

• Strong verbal and written communication.
• Typing speed minimum of 35WPM or more.
• A passion for delivering great customer experiences.
• The ability to positively receive feedback and implement changes quickly.
• Performance with integrity Reliability—you're punctual and dependable
• Experience & Qualifications Comfortable navigating multiple computer applications Previous call center or customer service experience is a plus—but not require.

Qualifications and Experience:

• Comfortable navigating multiple computer applications.
• Previous call center or customer service experience is a plus—but not require.

The Schedule: (Subject to change) : Monday to Saturday 10PM to 10AM (PH Time)

Join Gatestone Philippines – A Fresh Force in Alabang's BPO Scene

Gatestone & Company Americas Inc. (Philippines) is a dynamic startup BPO company setting up operations in the heart of Northgate Cyberzone, Alabang. As part of a global organization with a strong reputation in customer experience and business support, we're bringing fresh energy, innovation, and growth opportunities to the local talent market.

We're building our team from the ground up — which means you'll be part of something new, exciting, and impactful. At Gatestone, you won't just be another employee — you'll be a key contributor to shaping our culture, processes, and success story.

Whether you're looking to grow your career, work with global clients, or be part of a company that values people and performance, Gatestone is the place to be.

Job Types: Full-time, Permanent

Pay: Php22, Php24,000.00 per month

Benefits:

• Company events
• Discounted lunch
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Application Question(s):

• Would you be amenable to working night shifts and shifting schedule?

Experience:

• Call Center: 1 year (Required)

Location:

• Alabang (Required)

Work Location: In person

Job Summary:

The CSR will provide frontline support for clients using our POS system, assisting with inquiries, troubleshooting, and ensuring excellent customer service. This role requires strong communication skills, technical aptitude, and a customer-oriented approach.

Responsibilities:

• Respond to customer inquiries via phone, email, Viber, or MS Teams.
• Assist with POS installation, setup, and troubleshooting.
• Escalate complex technical concerns when needed.
• Maintain accurate service records in the CRM system.
• Educate clients on system features, updates, and best practices.

Qualifications:

• Bachelor's Degree in Business Management, Operations Management, IT, Computer Science, or equivalent.
• Proficiency with computers and POS software.
• Customer-oriented, with strong communication and problem-solving skills.
• Fresh graduates are welcome; must be willing to learn.
• Preferably with own laptop and stable internet connection.

Work Setup:

• Hybrid arrangement.
• Recruitment process conducted via Viber and/or MS Teams.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php19,000.00 per month

Benefits:

• Company events
• Free parking
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: In person

Qualifications:

• At least High School graduate with atleast 6 months of BPO experience (Int'l voice)
• Amenable to work onsite
• Amenable to work night shift
• Can start ASAP

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.

Job Descriptions

The Retirement Service and Support Specialist support sales representatives, plan participants and advisors through inbound, outbound calls and emails. Representatives support RSG Retirement Consultation Team with their sales production, service, operational and technical needs as well as direct customers with various account activity needs. Retirement Specialists will assist with asset gathering and ensure successful completion of rollover activities. They will utilize detailed information on IRA, investment products, and has a solid understanding of the qualified plan environment. The Specialist provides high level personalized customer service by conducting detailed discussions on distribution options with participants in public and non-profit organizations including state and local governments, hospitals, charitable institutions, as well as public schools and universities. The Specialist will have a strong focus on the efficient and accurate handling of a high volume of customer service calls and will help the Retirement Consultation sales teams as necessary.

Qualifications

• Bachelor's degree or an equivalent combination of education and professional work experience
• FINRA Series 6 and 63 registrations required within corporate-established timelines
• FINRA Fingerprinting required
• 2 years' experience in the defined contribution recordkeeping or plan administration business
• Technical experience with pension rules and regulations, operational experience and relationship management skills preferred
• Experience managing multiple priorities and ability to handle stressful situations and people daily
• Basic working knowledge of Windows, Microsoft Office Software (Word, Excel, PowerPoint, Excel, etc.) and various file manipulation skills on a PC
• Understanding of our product offerings, brokerage and mutual fund industries.
• Basic understanding of IRAs, retirement investment products/services and the qualified retirement plan environment
• Effective written, verbal and presentation skills
• Uses existing procedures to solve routine or standard problems; applies limited judgment and discretion
• Basic consulting skills
• Motivated, self-starter with the interest to learn new information quickly and independently
• Fluent English
• Ability to work overnight hours

What we offer:

• Competitive Pay & Rewards
  – salary packages designed to value your skills
• Comprehensive HMO Coverage
  – for you and your dependents
• Learning & Development
  – upskilling, certifications, and growth programs
• Career Advancement
  – clear paths for promotion and mobility

ROLE AND RESPONSIBILITIES:

• Responsible for addressing and resolving customer inquiries, concerns, and service-related issues. This will involve identifying the specific assistance required, which may include questions about products, services, policies, or account details.
• Provide clear and accurate information to customers, guiding them through available options and assisting in decision-making processes.
• Coordinate with relevant teams or external partners to ensure smooth resolutions and timely follow-up to ensure customer satisfaction.
• Play a key role in fostering positive customer experiences, ensuring their needs are met efficiently while maintaining the high standards of service.

JOB QUALIFICATIONS:

• Proficient in English communication
• Open to candidates with no prior work experience
• College students currently enrolled are encouraged to apply
• Senior high school graduates are welcome
• Available for fixed work (40 hours per week)
• Willing to work onsite in Makati

WHAT WE OFFER:

• Regularization after 6 months based on performance

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Work Location: In person