40 Industrial Control Systems jobs in the Philippines
Customer Experience & Support Manager (Industrial Automation)
National Capital Region, National Capital Region
WHR Global Consulting
Posted 3 days ago
Job Viewed
Job Description
POSITION TITLE: Customer Experience & Support Manager (Industrial Automation)
WORK LOCATION: Makati City br>WORK SETUP: Onsite, Day Shift
SALARY: PHP 40,000 - 50,000
QUALIFICATIONS:
– Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering, or a closely related field.
– Familiarity with industrial automation platforms such as SCADA (e.g., Ignition, Wonderware), PLCs (e.g., Siemens, Allen-Bradley), and HMI systems. < r>– Strong leadership, analytical, and communication skills; able to manage people and performance under time sensitive situations. < r>– Experience supporting manufacturing plants, water utilities, power distribution, or critical infrastructure clients. < r>– Background in field service, commissioning, or systems integration. < r>– Knowledge of OT/IT convergence, remote monitoring, and secure remote access solutions. < r>– Familiarity with CRM systems, support ticketing tools, and field service management software. < r>
OVERVIEW:
We are seeking a highly capable and service-oriented Customer Experience & Support Manager to lead our post-sales support operations in the industrial automation sector. This role is critical in ensuring consistent, high-quality support for mission-critical systems, including 24/7 technical service coverage for clients in manufacturing, utilities, and infrastructure.
You will lead the technical support team, work closely with Account Managers, and ensure that customer systems remain operational, supported, and fully adopted after commissioning. Your focus will be on driving uptime, optimizing response times, and ensuring a seamless customer experience across all support channels and shifts.
KEY RESPONSIBILITIES:
– Develop and implement escalation protocols to resolve urgent technical issues in coordination with engineering and project teams. < r>– Monitor real-time support performance, analyze incidents, and ensure root cause resolutions are captured and implemented. < r>– Work closely with Account Managers to ensure smooth handover from project delivery to support phase, including onboarding and training coordination. < r>– Conduct regular customer check-ins and reviews to assess satisfaction, gather feedback, and align on long-term goals. < r>– Lead the technical support team in providing remote and on-site troubleshooting for deployed SCADA, PLC, MES, and HMI systems. < r>– Serve as the voice of the customer within the organization, providing feedback to engineering, product, and quality teams. < r>– Develop internal support knowledge base, training modules, and incident handling workflows to ensure consistent service delivery across shifts. < r>– Collaborate with Sales and Account Managers to identify upsell or service contract opportunities.
WORK LOCATION: Makati City br>WORK SETUP: Onsite, Day Shift
SALARY: PHP 40,000 - 50,000
QUALIFICATIONS:
– Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering, or a closely related field.
– Familiarity with industrial automation platforms such as SCADA (e.g., Ignition, Wonderware), PLCs (e.g., Siemens, Allen-Bradley), and HMI systems. < r>– Strong leadership, analytical, and communication skills; able to manage people and performance under time sensitive situations. < r>– Experience supporting manufacturing plants, water utilities, power distribution, or critical infrastructure clients. < r>– Background in field service, commissioning, or systems integration. < r>– Knowledge of OT/IT convergence, remote monitoring, and secure remote access solutions. < r>– Familiarity with CRM systems, support ticketing tools, and field service management software. < r>
OVERVIEW:
We are seeking a highly capable and service-oriented Customer Experience & Support Manager to lead our post-sales support operations in the industrial automation sector. This role is critical in ensuring consistent, high-quality support for mission-critical systems, including 24/7 technical service coverage for clients in manufacturing, utilities, and infrastructure.
You will lead the technical support team, work closely with Account Managers, and ensure that customer systems remain operational, supported, and fully adopted after commissioning. Your focus will be on driving uptime, optimizing response times, and ensuring a seamless customer experience across all support channels and shifts.
KEY RESPONSIBILITIES:
– Develop and implement escalation protocols to resolve urgent technical issues in coordination with engineering and project teams. < r>– Monitor real-time support performance, analyze incidents, and ensure root cause resolutions are captured and implemented. < r>– Work closely with Account Managers to ensure smooth handover from project delivery to support phase, including onboarding and training coordination. < r>– Conduct regular customer check-ins and reviews to assess satisfaction, gather feedback, and align on long-term goals. < r>– Lead the technical support team in providing remote and on-site troubleshooting for deployed SCADA, PLC, MES, and HMI systems. < r>– Serve as the voice of the customer within the organization, providing feedback to engineering, product, and quality teams. < r>– Develop internal support knowledge base, training modules, and incident handling workflows to ensure consistent service delivery across shifts. < r>– Collaborate with Sales and Account Managers to identify upsell or service contract opportunities.
This advertiser has chosen not to accept applicants from your region.
0
Customer Experience & Support Manager (Industrial Automation)
National Capital Region, National Capital Region
WHR Global Consulting
Posted 18 days ago
Job Viewed
Job Description
QUALIFICATIONS:
- Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering, or a closely related field. br>- Minimum of 3–5 years of experience in technical customer support or service roles in industrial automation. < r>- Proven experience managing or coordinating 24/7 support operations or on-call service environments.
- Familiarity with industrial automation platforms such as SCADA (e.g., Ignition, Wonderware), PLCs (e.g., Siemens, Allen-Bradley), and HMI systems.
- Strong leadership, analytical, and communication skills; able to manage people and performance under time-sensitive situations.
We are seeking a highly capable and service-oriented Customer Experience & Support Manager to lead our post-sales support operations in the industrial automation sector. This role is critical in ensuring consistent, high-quality support for mission-critical systems, including 24/7 technical service coverage for clients in manufacturing, utilities, and infrastructure.
Key Responsibilities:
- Develop and implement escalation protocols to resolve urgent technical issues in coordination with engineering and project teams.
- Monitor real-time support performance, analyze incidents, and ensure root cause resolutions are captured and implemented.
- Work closely with Account Managers to ensure smooth handover from project delivery to support phase, including onboarding and training coordination.
- Conduct regular customer check-ins and reviews to assess satisfaction, gather feedback, and align on long-term goals.
- Lead the technical support team in providing remote and on-site troubleshooting for deployed SCADA, PLC, MES, and HMI systems.
- Serve as the voice of the customer within the organization, providing feedback to engineering, product, and quality teams.
- Develop internal support knowledge base, training modules, and incident handling workflows to ensure consistent service delivery across shifts.
- Collaborate with Sales and Account Managers to identify upsell or service contract opportunities.
- Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering, or a closely related field. br>- Minimum of 3–5 years of experience in technical customer support or service roles in industrial automation. < r>- Proven experience managing or coordinating 24/7 support operations or on-call service environments.
- Familiarity with industrial automation platforms such as SCADA (e.g., Ignition, Wonderware), PLCs (e.g., Siemens, Allen-Bradley), and HMI systems.
- Strong leadership, analytical, and communication skills; able to manage people and performance under time-sensitive situations.
We are seeking a highly capable and service-oriented Customer Experience & Support Manager to lead our post-sales support operations in the industrial automation sector. This role is critical in ensuring consistent, high-quality support for mission-critical systems, including 24/7 technical service coverage for clients in manufacturing, utilities, and infrastructure.
Key Responsibilities:
- Develop and implement escalation protocols to resolve urgent technical issues in coordination with engineering and project teams.
- Monitor real-time support performance, analyze incidents, and ensure root cause resolutions are captured and implemented.
- Work closely with Account Managers to ensure smooth handover from project delivery to support phase, including onboarding and training coordination.
- Conduct regular customer check-ins and reviews to assess satisfaction, gather feedback, and align on long-term goals.
- Lead the technical support team in providing remote and on-site troubleshooting for deployed SCADA, PLC, MES, and HMI systems.
- Serve as the voice of the customer within the organization, providing feedback to engineering, product, and quality teams.
- Develop internal support knowledge base, training modules, and incident handling workflows to ensure consistent service delivery across shifts.
- Collaborate with Sales and Account Managers to identify upsell or service contract opportunities.
This advertiser has chosen not to accept applicants from your region.
1
Systems Engineer
Taguig, National Capital Region
Cognizant
Posted 1 day ago
Job Viewed
Job Description
**Job Summary**
The resource will be performing Service Desk role for a global real estate services company during regular business hours. There will be fixed weekend off and no phone support during holidays for Japanese speaking countries
**Responsibilities**
+ Answer client calls requesting for Japanese TSC support
+ Process Japanese Self-service tickets
+ Familiar with Active Directory
+ Has basic knowledge with O365
+ Preferably has Service Desk background and knowledge with SNOW
+ Develop and maintain AI-enabled chatbot solutions to improve customer interaction and support.
+ Manage and resolve incidents efficiently ensuring minimal disruption to service desk operations.
+ Collaborate with networking teams to ensure seamless connectivity and system performance.
+ Utilize ServiceNow to streamline service desk processes and enhance user experience.
+ Monitor Windows systems to ensure optimal performance and security.
+ Provide technical support and guidance to service desk staff enhancing their problem-solving capabilities.
+ Implement best practices in incident management to reduce response times and improve resolution rates.
+ Analyze service desk data to identify trends and recommend improvements.
+ Coordinate with cross-functional teams to ensure alignment of IT services with business objectives.
+ Conduct regular system audits to ensure compliance with company policies and standards.
+ Develop documentation and training materials to support service desk operations.
+ Engage in continuous learning to stay updated with the latest technologies and industry trends.
+ Contribute to the companys mission by ensuring reliable and efficient IT services.
**Qualifications**
+ Possess strong expertise in AI-enabled chatbots and their application in service desk environments.
+ Demonstrate proficiency in networking concepts and their implementation in a corporate setting.
+ Exhibit experience in incident management with a focus on rapid resolution and user satisfaction.
+ Have hands-on experience with ServiceNow leveraging its capabilities to enhance service desk operations.
+ Show proficiency in Windows systems ensuring their stability and security.
+ Display excellent communication skills facilitating effective collaboration with team members.
+ Hold a degree in Computer Science Information Technology or a related field.
**Certifications Required**
ITIL Foundation Certification is a plus
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
The resource will be performing Service Desk role for a global real estate services company during regular business hours. There will be fixed weekend off and no phone support during holidays for Japanese speaking countries
**Responsibilities**
+ Answer client calls requesting for Japanese TSC support
+ Process Japanese Self-service tickets
+ Familiar with Active Directory
+ Has basic knowledge with O365
+ Preferably has Service Desk background and knowledge with SNOW
+ Develop and maintain AI-enabled chatbot solutions to improve customer interaction and support.
+ Manage and resolve incidents efficiently ensuring minimal disruption to service desk operations.
+ Collaborate with networking teams to ensure seamless connectivity and system performance.
+ Utilize ServiceNow to streamline service desk processes and enhance user experience.
+ Monitor Windows systems to ensure optimal performance and security.
+ Provide technical support and guidance to service desk staff enhancing their problem-solving capabilities.
+ Implement best practices in incident management to reduce response times and improve resolution rates.
+ Analyze service desk data to identify trends and recommend improvements.
+ Coordinate with cross-functional teams to ensure alignment of IT services with business objectives.
+ Conduct regular system audits to ensure compliance with company policies and standards.
+ Develop documentation and training materials to support service desk operations.
+ Engage in continuous learning to stay updated with the latest technologies and industry trends.
+ Contribute to the companys mission by ensuring reliable and efficient IT services.
**Qualifications**
+ Possess strong expertise in AI-enabled chatbots and their application in service desk environments.
+ Demonstrate proficiency in networking concepts and their implementation in a corporate setting.
+ Exhibit experience in incident management with a focus on rapid resolution and user satisfaction.
+ Have hands-on experience with ServiceNow leveraging its capabilities to enhance service desk operations.
+ Show proficiency in Windows systems ensuring their stability and security.
+ Display excellent communication skills facilitating effective collaboration with team members.
+ Hold a degree in Computer Science Information Technology or a related field.
**Certifications Required**
ITIL Foundation Certification is a plus
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Systems Engineer
Cognizant
Posted 3 days ago
Job Viewed
Job Description
**Job Summary**
We are seeking a Systems Engineer with 3 to 5 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management BMC Helix Service Desk and Service Desk App Support. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in ensuring the smooth operation of our IT services contributing to the overall success of the company.
**Responsibilities**
+ Manage and resolve incidents efficiently to minimize downtime and ensure service continuity.
+ Provide technical support for Service Desk applications ensuring optimal performance and user satisfaction.
+ Utilize BMC Remedy to track manage and resolve service desk tickets in a timely manner.
+ Ensure SLA and queue management.
+ Collaborate with cross-functional teams to identify and implement solutions for recurring issues.
+ Monitor system performance and proactively address potential problems before they impact users.
+ Develop and maintain documentation for incident management processes and procedures.
+ Train and mentor junior team members on best practices and troubleshooting techniques.
+ Participate in rotational shifts to provide 24/7 support coverage for critical systems.
+ Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
+ Communicate effectively with stakeholders to provide updates on incident status and resolution timelines.
+ Ensure compliance with company policies and industry standards for incident management and service desk operations.
+ Continuously improve service desk processes to enhance efficiency and user experience.
+ Contribute to the development and implementation of IT service management strategies.
**Qualifications**
+ Possess a strong background in Incident Management with a proven track record of resolving complex issues.
+ Have extensive experience with Service Desk operations and support.
+ Demonstrate proficiency in using BMC Remedy for ticket management and incident tracking.
+ Exhibit excellent problem-solving skills and the ability to work under pressure.
+ Show strong communication skills to interact effectively with users and stakeholders.
+ Have a proactive approach to identifying and addressing potential system issues.
**Certifications Required**
ITIL Foundation Certification BMC Remedy Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a Systems Engineer with 3 to 5 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management BMC Helix Service Desk and Service Desk App Support. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in ensuring the smooth operation of our IT services contributing to the overall success of the company.
**Responsibilities**
+ Manage and resolve incidents efficiently to minimize downtime and ensure service continuity.
+ Provide technical support for Service Desk applications ensuring optimal performance and user satisfaction.
+ Utilize BMC Remedy to track manage and resolve service desk tickets in a timely manner.
+ Ensure SLA and queue management.
+ Collaborate with cross-functional teams to identify and implement solutions for recurring issues.
+ Monitor system performance and proactively address potential problems before they impact users.
+ Develop and maintain documentation for incident management processes and procedures.
+ Train and mentor junior team members on best practices and troubleshooting techniques.
+ Participate in rotational shifts to provide 24/7 support coverage for critical systems.
+ Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
+ Communicate effectively with stakeholders to provide updates on incident status and resolution timelines.
+ Ensure compliance with company policies and industry standards for incident management and service desk operations.
+ Continuously improve service desk processes to enhance efficiency and user experience.
+ Contribute to the development and implementation of IT service management strategies.
**Qualifications**
+ Possess a strong background in Incident Management with a proven track record of resolving complex issues.
+ Have extensive experience with Service Desk operations and support.
+ Demonstrate proficiency in using BMC Remedy for ticket management and incident tracking.
+ Exhibit excellent problem-solving skills and the ability to work under pressure.
+ Show strong communication skills to interact effectively with users and stakeholders.
+ Have a proactive approach to identifying and addressing potential system issues.
**Certifications Required**
ITIL Foundation Certification BMC Remedy Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
3
Systems Engineer
Pasig, Palawan
Azeus Systems Limited
Posted 9 days ago
Job Viewed
Job Description
Azeus Systems Limited is looking for a Systems Engineer to be part of our growing support team for our product, Azeus Convene.
Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.
Visit azeusconvene.com for more information.
As a Systems Engineer , you will design and implement systems architectures to ensure security frameworks. You will lead and coordinate with systems administrators and all project team members in managing system configuration and setting up and maintaining the most cost-effective and efficient hardware and software to satisfy project requirements.
You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:
- Setup servers with hardening and firewall policies between servers
- Identify and analyze system integration problems
- Resolve server issues by identifying root cause and then doing immediate remedial actions
- Formulate and implement corrective actions in case problem re-occurs
- Formulate and implement preventive actions to prevent the issue from happening again
- Identify tasks that are recurrent and recommend tools to automate those tasks
- On-call for support cases
What we are looking for:
- Fast learner and with excellent problem-solving skills
- Good organization skills and can work well under pressure and time constraints
- Flexible and can adapt to changing shift schedules as you may be assigned to work on weekends, holidays and on different time zones
- Excellent interpersonal and leadership skills
Others:
- This is for a hybrid work setup.
- Successful completion of background check and NBI clearance will be required.
This advertiser has chosen not to accept applicants from your region.
4
Senior Systems Engineer
Pampanga, Pampanga
JK Network Services
Posted today
Job Viewed
Job Description
COMPANY PROFILE: A BPO company that is world leader in technology consulting and services with a focus on cloud computing, artificial intelligence, cybersecurity, digital transformation, and IT infrastructure management.
br>Position: Senior Systems Engineer
Company Industry: BPO
Work Location: Pampanga, Philippines
Work Schedule: US Shifts (Shifting Schedule)
Salary: Competitive Php 27,000-40,000 gross
Work Set Up: Onsite
JOB REQUIREMENTS:
Bachelor’s degree in Computer Science, IT, Engineering, or a related field. < r>2 – 5 years of IT experience, with at least 3 years in networking. < r>Extensive experience in computer network systems, database administration, and system management.
Hands-on experience with switches, routers, and Cisco devices
Proficiency in reading and creating network diagrams
Experience in Incident Management is a plus
CCNA certification is advantage.
Willing to work shifting schedules and onsite at Clark Pampanga.
Immediate start preferred.
JOB RESPONSIBILITIES:
Serve as the first point of contact for IT Services Support & Operations teams
Resolve first-level incidents and service requests, ensuring IT service availability and continuity
Collaborate with IT Asset Management & Audit teams to improve customer satisfaction
Implement technology migration & system upgrade plans for specific service needs
Perform routine backup activities and ensure redundancy in power, systems, and networks
Troubleshoot and escalate IT service issues, ensuring adherence to service continuity processes
Proactively monitor system availability and optimize network performance
Support network architecture and develop network diagrams as needed
RECRUITMENT PROCESS: (ONLINE)
HR Interview
Technical Assessment
HM Interview
Job offer
br>Position: Senior Systems Engineer
Company Industry: BPO
Work Location: Pampanga, Philippines
Work Schedule: US Shifts (Shifting Schedule)
Salary: Competitive Php 27,000-40,000 gross
Work Set Up: Onsite
JOB REQUIREMENTS:
Bachelor’s degree in Computer Science, IT, Engineering, or a related field. < r>2 – 5 years of IT experience, with at least 3 years in networking. < r>Extensive experience in computer network systems, database administration, and system management.
Hands-on experience with switches, routers, and Cisco devices
Proficiency in reading and creating network diagrams
Experience in Incident Management is a plus
CCNA certification is advantage.
Willing to work shifting schedules and onsite at Clark Pampanga.
Immediate start preferred.
JOB RESPONSIBILITIES:
Serve as the first point of contact for IT Services Support & Operations teams
Resolve first-level incidents and service requests, ensuring IT service availability and continuity
Collaborate with IT Asset Management & Audit teams to improve customer satisfaction
Implement technology migration & system upgrade plans for specific service needs
Perform routine backup activities and ensure redundancy in power, systems, and networks
Troubleshoot and escalate IT service issues, ensuring adherence to service continuity processes
Proactively monitor system availability and optimize network performance
Support network architecture and develop network diagrams as needed
RECRUITMENT PROCESS: (ONLINE)
HR Interview
Technical Assessment
HM Interview
Job offer
This advertiser has chosen not to accept applicants from your region.
5
Systems Engineer (VB.Net)
Makati City, National Capital Region
Nityo Infotech Services Philippines
Posted 1 day ago
Job Viewed
Job Description
Nityo infotech Services Philippines is currently looking for:
br>Systems Engineer (.Net)
Location: Makati City
Schedule: Morning Shift
Set up: Onsite reporting
Salary: 45,000
Qualifications:
Bachelor of Science in Computer Science, Information Technology or any related discipline
Must have 2 years solid .Net experience
(ASP.NET, C#.NET, VB.NET)
br>Systems Engineer (.Net)
Location: Makati City
Schedule: Morning Shift
Set up: Onsite reporting
Salary: 45,000
Qualifications:
Bachelor of Science in Computer Science, Information Technology or any related discipline
Must have 2 years solid .Net experience
(ASP.NET, C#.NET, VB.NET)
This advertiser has chosen not to accept applicants from your region.
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6
Systems Engineer 2
Pampanga, Pampanga
Seidotech Solutions Corp.
Posted 19 days ago
Job Viewed
Job Description
What You’ll Do:
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multinational enterprises. br>- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
- Identifying and troubleshooting reoccurring platform issues and engaging with the senior engineering team for resolution as needed.
Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
- Provide top-notch technical support in areas of subject-matter expertise (storage, virtualization, Windows OS).
- Monitoring and working with various systems management tools.
- Identify and drive opportunities to automate repeatable infrastructure tasks, including creating and maintaining scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
- Participate in recurring after-hours on call rotations.
What Skills & Experience You’ll Need: < r>- A curious disposition.
- Strong documentation and reporting skills.
- Good communication skills (written and oral)
- Adaptability and flexibility.
- Experience supporting and administering:
> Baremetal rackmount and blade servers; Dell and HP preferred
> SAN technologies, including storage arrays, storage switching (iSCSI and FC); Dell-EMC, HP, NetApp preferred
> Azure, AWS, or Google public cloud environments, including compute, storage, networking basics, and backups
> VMware and/or Hyper-V private cloud technologies
> Windows Server OS – Windows 2008 through Windows 2019, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics < r>- Networking Basics (CompTIA Network+ equivalent).
- Industry Certifications from at least one of the following: Microsoft, VMware, EMC, NetApp, Dell, Network+.
- Experience with any of the following tools preferred: Kaseya VSA, Sophos UTM
- Experience with Connectwise
- Preferred Certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate < r>- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multinational enterprises. br>- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
- Identifying and troubleshooting reoccurring platform issues and engaging with the senior engineering team for resolution as needed.
Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
- Provide top-notch technical support in areas of subject-matter expertise (storage, virtualization, Windows OS).
- Monitoring and working with various systems management tools.
- Identify and drive opportunities to automate repeatable infrastructure tasks, including creating and maintaining scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
- Participate in recurring after-hours on call rotations.
What Skills & Experience You’ll Need: < r>- A curious disposition.
- Strong documentation and reporting skills.
- Good communication skills (written and oral)
- Adaptability and flexibility.
- Experience supporting and administering:
> Baremetal rackmount and blade servers; Dell and HP preferred
> SAN technologies, including storage arrays, storage switching (iSCSI and FC); Dell-EMC, HP, NetApp preferred
> Azure, AWS, or Google public cloud environments, including compute, storage, networking basics, and backups
> VMware and/or Hyper-V private cloud technologies
> Windows Server OS – Windows 2008 through Windows 2019, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics < r>- Networking Basics (CompTIA Network+ equivalent).
- Industry Certifications from at least one of the following: Microsoft, VMware, EMC, NetApp, Dell, Network+.
- Experience with any of the following tools preferred: Kaseya VSA, Sophos UTM
- Experience with Connectwise
- Preferred Certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate < r>- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF
This advertiser has chosen not to accept applicants from your region.
7
Cloud Systems Engineer
Iloilo, Iloilo
RELX INC
Posted today
Job Viewed
Job Description
The Cloud Systems Engineer is accountable for the delivery of LexisNexis Legal & Professional services by supporting application portfolio and services within the New Lexis Platform. This includes Lexis+ AI US, Lexis US, Lexis+ US, Lexis+ Canada, Lexis+ UK, Lexis+ South Africa, Lexis+ APAC, gNS, Decisis and other cloud-based products. The Cloud Systems Engineer is primarily responsible in ensuring service availability, quality, performance and cost effectiveness.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
8
Cloud Systems Engineer
Manila, Metropolitan Manila
RELX INC
Posted today
Job Viewed
Job Description
The Cloud Systems Engineer is accountable for the delivery of LexisNexis Legal & Professional services by supporting application portfolio and services within the New Lexis Platform. This includes Lexis+ AI US, Lexis US, Lexis+ US, Lexis+ Canada, Lexis+ UK, Lexis+ South Africa, Lexis+ APAC, gNS, Decisis and other cloud-based products. The Cloud Systems Engineer is primarily responsible in ensuring service availability, quality, performance and cost effectiveness.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
9