11 Incident Manager jobs in the Philippines
Incident Manager
Taguig, National Capital Region
Eclaro Philippines
Job Viewed
Job Description
**Incident Manager**
***
**Major Incident Manager**
***
The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):
- Leveraging technology to issue all communications and providing key stakeholder management
- Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
- Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
- Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
- Supporting and nurturing process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Providing periodic major incident metrics reports
**Incident Manager Job Description Template**
***
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
**Responsibilities**:
***
- Overseeing the incident management process and team members involved in resolving the incident.
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Prioritizing incidents according to their urgency and influence on the business.
- Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
- Collaborating with the incident management team to ensure that all protocols are diligently followed.
- Logging all incidents and their resolution to see if there are recurring malfunctions.
- Adjusting the incident management process as required to ensure its effectiveness.
- Communicating with upper management if major issues are found in the IT system.
- Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
***
**Major Incident Manager**
***
The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):
- Leveraging technology to issue all communications and providing key stakeholder management
- Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
- Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
- Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
- Supporting and nurturing process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Providing periodic major incident metrics reports
**Incident Manager Job Description Template**
***
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
**Responsibilities**:
***
- Overseeing the incident management process and team members involved in resolving the incident.
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Prioritizing incidents according to their urgency and influence on the business.
- Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
- Collaborating with the incident management team to ensure that all protocols are diligently followed.
- Logging all incidents and their resolution to see if there are recurring malfunctions.
- Adjusting the incident management process as required to ensure its effectiveness.
- Communicating with upper management if major issues are found in the IT system.
- Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
This advertiser has chosen not to accept applicants from your region.
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Incident Manager
Manila, Metropolitan Manila
Big Cat Software Solutions Inc
Posted today
Job Viewed
Job Description
You will be responsible for monitoring, analyzing and reporting trends in incidents, issues and risks and
compliance with ITIL best practice, cataloguing and prioritizing remedial work in conjunction with senior
management to ensure a reduction in future incidents.
Alongside this you will also be responsible for providing Command and Control during major and significant
incidents, bringing together support teams to ensure speedy resolution
Skills and Qualifications Incident Management
Monitor incident records to ensure they include adequate information and that there
is evidence of follow-up
Work with IT line managers to ensure they are fulfilling their incident management
responsibilities
Ensure that incidents are managed according to procedures
Lead major incident teams to find fast resolution and restore services
Chair incident management meetings Service Management Policy and Procedure Design
Draft and present management policy and processes for approval by senior
managers
management measures for incident management (e.g. number of incidents/service,
average time to achieve resolution, compliance with service level agreements). Information Analysis
Identify information to be obtained and the sources
Assess the integrity of data identifying gaps, errors and potentially inaccurate data
Report information using a variety of metrics and presentational techniques to
convey key messages and findings. Process Improvement
Measure effectiveness of ITSM processes
Research and benchmark process design from a variety of sources in order to
define possible innovations
Follow a systematic methodology to evaluate, design and implement process or
technology change for measurable business benefit
Make recommendations based on reasoned arguments
Assess potential adverse consequences of process change. Relationship Management
Establish and maintain positive business relationships with a number of customers,
suppliers and other stakeholders
Address business needs and manage supply chain communications, showing
empathy with all stakeholders
Collate information and feedback to understand stakeholder needs and
requirements
Ensure that stakeholders, concerns or complaints are addressed in accordance with
organizational policy. Communication and Knowledge Sharing
Get messages understood by adopting a wide range of styles, tools and techniques
Share information, good practice and expertise with others
Use persuasive logic to win support or change views
Deliver difficult/unpopular messages with clarity and diplomacy
Listen actively and objectively without interrupting
Respond to and discuss issues without being defensive. Leadership and Teamwork
Establish clear goals
Foster a culture that is focused on meeting customer and business needs
Adapt leadership style to a variety of situations
Value and encourage input from team members
Clearly agree what you expect of others and hold them to account
Provide constructive feedback, coach and support others to make the best of their
abilities
Refocus the team on achieving its purpose when things go wrong
Create a sense of common purpose and commitment
Foster a culture that encourages and recognizes effective customer service
Value and encourage input on how to achieve objectives
Provide constructive feedback, coach and support others to make the best of their
abilities
Agree on what you expect of others and hold them to account Relevant Qualifications
**ITIL 4**: Create, Deliver and Support
**ITIL 4**: Foundation
**ITIL 4**: Direct, Plan and Improve
**ITIL 4**: Drive Stakeholder Value
You will take the lead in establishing the policies and systems for delivery of a quality incident management
process, and then work with the business to ensure that these are adopted and adhered to
compliance with ITIL best practice, cataloguing and prioritizing remedial work in conjunction with senior
management to ensure a reduction in future incidents.
Alongside this you will also be responsible for providing Command and Control during major and significant
incidents, bringing together support teams to ensure speedy resolution
Skills and Qualifications Incident Management
Monitor incident records to ensure they include adequate information and that there
is evidence of follow-up
Work with IT line managers to ensure they are fulfilling their incident management
responsibilities
Ensure that incidents are managed according to procedures
Lead major incident teams to find fast resolution and restore services
Chair incident management meetings Service Management Policy and Procedure Design
Draft and present management policy and processes for approval by senior
managers
management measures for incident management (e.g. number of incidents/service,
average time to achieve resolution, compliance with service level agreements). Information Analysis
Identify information to be obtained and the sources
Assess the integrity of data identifying gaps, errors and potentially inaccurate data
Report information using a variety of metrics and presentational techniques to
convey key messages and findings. Process Improvement
Measure effectiveness of ITSM processes
Research and benchmark process design from a variety of sources in order to
define possible innovations
Follow a systematic methodology to evaluate, design and implement process or
technology change for measurable business benefit
Make recommendations based on reasoned arguments
Assess potential adverse consequences of process change. Relationship Management
Establish and maintain positive business relationships with a number of customers,
suppliers and other stakeholders
Address business needs and manage supply chain communications, showing
empathy with all stakeholders
Collate information and feedback to understand stakeholder needs and
requirements
Ensure that stakeholders, concerns or complaints are addressed in accordance with
organizational policy. Communication and Knowledge Sharing
Get messages understood by adopting a wide range of styles, tools and techniques
Share information, good practice and expertise with others
Use persuasive logic to win support or change views
Deliver difficult/unpopular messages with clarity and diplomacy
Listen actively and objectively without interrupting
Respond to and discuss issues without being defensive. Leadership and Teamwork
Establish clear goals
Foster a culture that is focused on meeting customer and business needs
Adapt leadership style to a variety of situations
Value and encourage input from team members
Clearly agree what you expect of others and hold them to account
Provide constructive feedback, coach and support others to make the best of their
abilities
Refocus the team on achieving its purpose when things go wrong
Create a sense of common purpose and commitment
Foster a culture that encourages and recognizes effective customer service
Value and encourage input on how to achieve objectives
Provide constructive feedback, coach and support others to make the best of their
abilities
Agree on what you expect of others and hold them to account Relevant Qualifications
**ITIL 4**: Create, Deliver and Support
**ITIL 4**: Foundation
**ITIL 4**: Direct, Plan and Improve
**ITIL 4**: Drive Stakeholder Value
You will take the lead in establishing the policies and systems for delivery of a quality incident management
process, and then work with the business to ensure that these are adopted and adhered to
This advertiser has chosen not to accept applicants from your region.
0
Problem Management Analyst
Makati City, National Capital Region
Manulife
Posted 1 day ago
Job Viewed
Job Description
**The Opportunity**
We're seeking a Problem Management Analyst to join our team at Manulife. You'll bring hands-on experience in IT Problem Management and a solid understanding of ITIL v4 best practices. You'll lead root cause investigations, drive permanent solutions, and help ensure continued IT service reliability.
Our Problem Management team facilitates and coordinates root cause investigations and operational improvements. We aim to minimize disruptive incidents and ensure applications and services remain available, reliable, and compliant with SLAs. We take pride in making a difference-and having fun while doing it!
**Position Responsibilities:**
+ Facilitate root cause investigations for incidents affecting production services
+ Apply RCA and guide others in their use (Familiarity with various RCA techniques like 5 Whys, Brainstorming, and Kepner-Tregoe)
+ Use technical and infrastructure knowledge to support RCA efforts
+ Champion a proactive culture of incident prevention
+ Communicate post-incident lessons learned to stakeholders
+ Ensure problem management activities meet SLA timelines
+ Guide investigations through the documented problem management process
+ Participate in cross-functional meetings (incident, problem, change)
+ Promote automation to reduce manual errors and effort
+ Adapt to shifting priorities in a dynamic environment
+ Build strong relationships with business partners, vendors, and IT teams
+ Ensure compliance with audit and operational risk standards
+ Report on service availability, performance, and recurring issues to support leadership decision-making
**Required Qualifications:**
+ 1-3 years of experience in IT Problem Management or RCA facilitation and Incident Management
+ Post-secondary education or equivalent experience in IT Operations/Support
+ ITIL Foundation certification (v3 or v4)
+ Strong customer service orientation
+ Confidence to ask tough, probing questions
+ Ability to manage and guide investigations effectively
+ Experience working with vendors and holding them accountable
+ Excellent collaboration and relationship-building skills
+ Tenacity in driving investigations to resolution
+ Commitment to diversity, equity, and inclusion
+ Experience with ITSM tools (e.g., ServiceNow)
**Preferred Qualifications:**
+ A great sense of humor-our team works hard and has fun!
+ Familiarity with RCA techniques from brainstorming to Kepner-Tregoe
+ RCA facilitation certification
+ Ability to motivate others to engage in problem management
+ Understanding of the Financial Services or Insurance industry
+ Experience working with global teams across time zones
+ Experience with ServiceNow's Problem Management module
+ Background in ITSM practices like Change, Incident, or Service Level Management
+ ITIL V3 or V4
+ ServiceNow
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
We're seeking a Problem Management Analyst to join our team at Manulife. You'll bring hands-on experience in IT Problem Management and a solid understanding of ITIL v4 best practices. You'll lead root cause investigations, drive permanent solutions, and help ensure continued IT service reliability.
Our Problem Management team facilitates and coordinates root cause investigations and operational improvements. We aim to minimize disruptive incidents and ensure applications and services remain available, reliable, and compliant with SLAs. We take pride in making a difference-and having fun while doing it!
**Position Responsibilities:**
+ Facilitate root cause investigations for incidents affecting production services
+ Apply RCA and guide others in their use (Familiarity with various RCA techniques like 5 Whys, Brainstorming, and Kepner-Tregoe)
+ Use technical and infrastructure knowledge to support RCA efforts
+ Champion a proactive culture of incident prevention
+ Communicate post-incident lessons learned to stakeholders
+ Ensure problem management activities meet SLA timelines
+ Guide investigations through the documented problem management process
+ Participate in cross-functional meetings (incident, problem, change)
+ Promote automation to reduce manual errors and effort
+ Adapt to shifting priorities in a dynamic environment
+ Build strong relationships with business partners, vendors, and IT teams
+ Ensure compliance with audit and operational risk standards
+ Report on service availability, performance, and recurring issues to support leadership decision-making
**Required Qualifications:**
+ 1-3 years of experience in IT Problem Management or RCA facilitation and Incident Management
+ Post-secondary education or equivalent experience in IT Operations/Support
+ ITIL Foundation certification (v3 or v4)
+ Strong customer service orientation
+ Confidence to ask tough, probing questions
+ Ability to manage and guide investigations effectively
+ Experience working with vendors and holding them accountable
+ Excellent collaboration and relationship-building skills
+ Tenacity in driving investigations to resolution
+ Commitment to diversity, equity, and inclusion
+ Experience with ITSM tools (e.g., ServiceNow)
**Preferred Qualifications:**
+ A great sense of humor-our team works hard and has fun!
+ Familiarity with RCA techniques from brainstorming to Kepner-Tregoe
+ RCA facilitation certification
+ Ability to motivate others to engage in problem management
+ Understanding of the Financial Services or Insurance industry
+ Experience working with global teams across time zones
+ Experience with ServiceNow's Problem Management module
+ Background in ITSM practices like Change, Incident, or Service Level Management
+ ITIL V3 or V4
+ ServiceNow
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
1
IT Service Management Associate
Binondo, Metropolitan Manila
Suy Sing Commercial Corporation
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on service management processes
- Responsible for the effective implementation of incident management process and carry out the respective reporting procedures
- Identify, initiate, schedule and conduct incident and problem reviews and investigations
- Responsible for designing strategic approach to manage changes that fall within the framework of change management.
- Support the design, development, transition and management of production systems.
- Responsible for conducting impact analyses, change readiness assessment and key stakeholders identification.
- Responsible for evaluating the risks of incidents, problems and changes, and provide actionable guidelines on reducing the impact to the organization
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
**Service Management Qualifications**:
- Bachelor’s degree in Information Technology or related field
- ITIL V3 or V4 certification is an advantage
- 2 year's experience in IT service management
- Strong communication skills for relaying technical information
- Background in Jira Service Management or BMC Remedy is an advantage
- Willing to be trained in ITIL Processes
- Must have a Laptop/Computer and Stable Connection for temporary remote work
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Employee discount
- Free parking
- Health insurance
- Paid training
- Pay raise
- Staff meals provided
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on service management processes
- Responsible for the effective implementation of incident management process and carry out the respective reporting procedures
- Identify, initiate, schedule and conduct incident and problem reviews and investigations
- Responsible for designing strategic approach to manage changes that fall within the framework of change management.
- Support the design, development, transition and management of production systems.
- Responsible for conducting impact analyses, change readiness assessment and key stakeholders identification.
- Responsible for evaluating the risks of incidents, problems and changes, and provide actionable guidelines on reducing the impact to the organization
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
**Service Management Qualifications**:
- Bachelor’s degree in Information Technology or related field
- ITIL V3 or V4 certification is an advantage
- 2 year's experience in IT service management
- Strong communication skills for relaying technical information
- Background in Jira Service Management or BMC Remedy is an advantage
- Willing to be trained in ITIL Processes
- Must have a Laptop/Computer and Stable Connection for temporary remote work
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Employee discount
- Free parking
- Health insurance
- Paid training
- Pay raise
- Staff meals provided
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Incident Management Analyst (Executive - Incident Management)
NCR Atleos
Posted 14 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**TITLE:** Executive - Incident Management
**LOCATION:** Cebu
**About NCR Atleos Corporation**
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.
**Position Summary:**
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.
**Key Responsibilities include:**
+ Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
+ Follow through on open incidents until closure
+ Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
+ Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
+ Utilize support systems, tools, and experience to facilitate a customer solution
+ Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
+ Ensure transaction service activities are within Service Level Agreements
+ Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
+ Participate in special projects to continuously improve processes, tools, systems, and organization
+ Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs
**Basic Qualifications:**
+ Associate Degree or Technical Diploma
+ 1-year experience in a related field
+ Proficient in Windows based applications/tools
+ Excellent English communication skills _(verbal & written)_
+ Detail oriented & ability to work under pressure
+ Ability to work flexible working hours (night and day shift)
+ Experience in troubleshooting over the phone (preferred)
+ Cood understanding of ATMs (highly regarded)
**EEO Statement**
Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.
**Statement** **to** **Third** **flarty** **Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**TITLE:** Executive - Incident Management
**LOCATION:** Cebu
**About NCR Atleos Corporation**
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.
**Position Summary:**
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.
**Key Responsibilities include:**
+ Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
+ Follow through on open incidents until closure
+ Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
+ Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
+ Utilize support systems, tools, and experience to facilitate a customer solution
+ Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
+ Ensure transaction service activities are within Service Level Agreements
+ Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
+ Participate in special projects to continuously improve processes, tools, systems, and organization
+ Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs
**Basic Qualifications:**
+ Associate Degree or Technical Diploma
+ 1-year experience in a related field
+ Proficient in Windows based applications/tools
+ Excellent English communication skills _(verbal & written)_
+ Detail oriented & ability to work under pressure
+ Ability to work flexible working hours (night and day shift)
+ Experience in troubleshooting over the phone (preferred)
+ Cood understanding of ATMs (highly regarded)
**EEO Statement**
Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.
**Statement** **to** **Third** **flarty** **Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
3
Servicenow Human Resource Service Management (HR)
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
The Stakeholder Engagement and Communications Lead is accountable for the development and execution of the communications plan. The role provides governance and oversight and is an active member of the Service Management team.
**Responsibilities**:
- Develops the overall stakeholder engagement strategy
- Develops the internal communications plan in detail
- Develops (or assists in the development) of the stakeholder list
- Identifies all applicable communications channels available
- Develops communication templates for the various channels
- Develops the communications process governance and aligns with key project managers
- Establishes rapport with all communications content providers and reviewers/approvers to assure smooth delivery
- Manages the content creation, editing, and distribution of all project communications
- Assures a library of communications is maintained
**Qualifications**:
- Experience in ServiceNow development, administration
- Web Programming Experience (HTML, CSS, JavaScript, JQuery or Angular JS).
- Knowledgeable in web services (SOAP-REST, etc.)
- Any ServiceNow Certification
- Knowledge of ITIL
**What we offer**:
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days
- Expanded paternity leave up to 30 days
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MRD)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting you TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php28,000.00 - Php145,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
**Responsibilities**:
- Develops the overall stakeholder engagement strategy
- Develops the internal communications plan in detail
- Develops (or assists in the development) of the stakeholder list
- Identifies all applicable communications channels available
- Develops communication templates for the various channels
- Develops the communications process governance and aligns with key project managers
- Establishes rapport with all communications content providers and reviewers/approvers to assure smooth delivery
- Manages the content creation, editing, and distribution of all project communications
- Assures a library of communications is maintained
**Qualifications**:
- Experience in ServiceNow development, administration
- Web Programming Experience (HTML, CSS, JavaScript, JQuery or Angular JS).
- Knowledgeable in web services (SOAP-REST, etc.)
- Any ServiceNow Certification
- Knowledge of ITIL
**What we offer**:
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days
- Expanded paternity leave up to 30 days
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MRD)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting you TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php28,000.00 - Php145,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
4
Service Management Specialist Up to 80k Joining
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**in Cebu and Manila!**
**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age
**Responsibilities**:
- Design test plans and test cases to validate new products
- Perform product validation and verification of hardware in the field of automotive
- Design and implement test tools for review and verification process
- Initiate process improvement
- Coach/mentor junior team members on the best practices
- Prepare and submit project reports
- Support execution of service management tasks
**Qualifications**:
- Bachelor's Degree in Information Technology, Computer Science, Engineering or any relevant field
**Technical background in**:
- Windows System Administration
- UNIX/AIX
- Database administration
- Networking
- ServiceNow
- Configuration Management or CMDB
- Background in SLA Reporting
- At least 1-2 years’ experience in Service Management
- Good communication skills (written and oral)
- Good stakeholder management skills
**Good to Have**:
- ITIL or Six Sigma cert is preferred
**What we offer**:
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**Join our high-performing team and enjoy these benefits**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php75,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age
**Responsibilities**:
- Design test plans and test cases to validate new products
- Perform product validation and verification of hardware in the field of automotive
- Design and implement test tools for review and verification process
- Initiate process improvement
- Coach/mentor junior team members on the best practices
- Prepare and submit project reports
- Support execution of service management tasks
**Qualifications**:
- Bachelor's Degree in Information Technology, Computer Science, Engineering or any relevant field
**Technical background in**:
- Windows System Administration
- UNIX/AIX
- Database administration
- Networking
- ServiceNow
- Configuration Management or CMDB
- Background in SLA Reporting
- At least 1-2 years’ experience in Service Management
- Good communication skills (written and oral)
- Good stakeholder management skills
**Good to Have**:
- ITIL or Six Sigma cert is preferred
**What we offer**:
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**Join our high-performing team and enjoy these benefits**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate
**Salary**: Php75,000.00 - Php178,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
5
Operations Assistant (Service Management) - PERMANENT work from home, MORNING shift
0000
Scale-X Solutions
Posted 15 days ago
Job Viewed
Job Description
This is a remote position.
Job Title: Operations Assistant
Employment Type: Part time; 25 hours per week
Schedule: Flexible time; Sunday required.
Rate: 7AUD/hour
The Operations Assistant (Service Management) plays a pivotal role in supporting the General Manager by ensuring operational efficiency, compliance, and effective coordination across the organization. This role involves attending meetings, managing compliance tasks, liaising with staff and clients, and ensuring the smooth execution of organizational activities. The ideal candidate will possess strong communication skills, a background in nursing or healthcare, and experience in operational or administrative roles.
Key Responsibilities:
Operational Support: Assist the General Manager in coordinating and monitoring organizational activities. Act as a point of contact for staff to ensure tasks are completed correctly and on time. Ensure compliance with organizational policies and procedures. Client and Staff Coordination: Communicate with house staff and clients to ensure updates, reports, and compliance requirements are met. Follow up on client concerns, prepare documentation, and provide timely updates. Meeting Representation: Attend care team and client meetings on behalf of the General Manager when required. Prepare and present client updates, ensuring accurate and comprehensive communication. Documentation and Reporting: Compile and maintain documentation related to compliance, client updates, and meeting outcomes. Submit detailed reports to the General Manager for review. Communication: Serve as the primary liaison between the General Manager and other organizational stakeholders. Ensure clear and professional communication in all interactions. Training and Support: Undergo training to understand organizational systems, client requirements, and operational workflows. Support staff transition and continuity by ensuring smooth handovers and maintaining institutional knowledge.Qualifications:
Experience: Proven experience in operations, compliance, or administrative roles, preferably within a healthcare setting. Skills: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using communication tools (e.g., WhatsApp) and office software. Ability to confidently represent the organization in meetings and discussions. Preferred: Background in nursing or healthcare. Experience with compliance management and client relations.Key Attributes:
Maturity and professionalism. Eloquence and confidence in speaking. Proactive and quick-thinking. Ability to work independently and as part of a team
This advertiser has chosen not to accept applicants from your region.
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About the latest Incident manager Jobs in Philippines !
6
IT Operations Analyst II- Incident Management
Pasay City, National Capital Region
Conduent
Posted 12 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Role Overview:**
Major Incident Management (MIM) is a critical role in IT Service Management (ITSM), especially in organizations that rely heavily on technology. The primary goal of MIM is to quickly restore normal service operations when a major incident occurs and to minimize the impact on business operations.
The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with stakeholders and drive the incident to closure.
**Key Responsibilities:**
**Incident Coordination:**
Lead the response to major incidents, ensuring timely resolution
Facilitate bridge through engagement of technical teams, vendors, and third parties as needed
Drive incident to facilitate issue resolution by leading technical troubleshooting through the use of historical evidence and documentation
Lead and engage resources to effectively identify troubleshooting and remediation paths to minimize downtime
Escalating according to standard procedures and according to degradation and reported impact relative to current progress to remediate outage
**Communication:**
Provide clear, accurate and timely updates to stakeholders, including executives during the incident's lifecycle
Communicating limitations and roadblocks to internal stakeholders to facilitate effective decision making
Gain understanding between involved parties to ascertain impact and relay information to engage appropriate resources to effectively troubleshoot
**Documentation:**
Providing accurate documentation for incident records, including timelines, technical updates, impact analysis, and resolution steps.
Produce post-incident reports that facilitate Root Cause Analysis (RCA).
Ensure accurate, reliable and actionable documentation is created on every interaction
**Process Improvement:**
Identify trends and recurring issues and report to leadership
Propose and implement improvements to the Major Incident process
**Compliance & Governance:**
Ensure adherence to SLAs and internal governance policies.
**Required Skills**
+ Strong understanding of incident, problem, and change management processes
+ Good understanding of enterprise technologies in a multi-tiered environment
+ Ability to manage multiple priorities and make quick, data-driven decisions under pressure.
+ Effective communicator at all organizational levels
+ Excellent communication, coordination, and problem-solving skills.
+ Strong analytical skills and attention to detail.
+ Familiarity with major incident escalation protocols and technical troubleshooting
**Qualifications**
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
+ 1+ years of experience in IT operations or technical support
+ Strong understanding of incident management and ITIL practices.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Role Overview:**
Major Incident Management (MIM) is a critical role in IT Service Management (ITSM), especially in organizations that rely heavily on technology. The primary goal of MIM is to quickly restore normal service operations when a major incident occurs and to minimize the impact on business operations.
The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with stakeholders and drive the incident to closure.
**Key Responsibilities:**
**Incident Coordination:**
Lead the response to major incidents, ensuring timely resolution
Facilitate bridge through engagement of technical teams, vendors, and third parties as needed
Drive incident to facilitate issue resolution by leading technical troubleshooting through the use of historical evidence and documentation
Lead and engage resources to effectively identify troubleshooting and remediation paths to minimize downtime
Escalating according to standard procedures and according to degradation and reported impact relative to current progress to remediate outage
**Communication:**
Provide clear, accurate and timely updates to stakeholders, including executives during the incident's lifecycle
Communicating limitations and roadblocks to internal stakeholders to facilitate effective decision making
Gain understanding between involved parties to ascertain impact and relay information to engage appropriate resources to effectively troubleshoot
**Documentation:**
Providing accurate documentation for incident records, including timelines, technical updates, impact analysis, and resolution steps.
Produce post-incident reports that facilitate Root Cause Analysis (RCA).
Ensure accurate, reliable and actionable documentation is created on every interaction
**Process Improvement:**
Identify trends and recurring issues and report to leadership
Propose and implement improvements to the Major Incident process
**Compliance & Governance:**
Ensure adherence to SLAs and internal governance policies.
**Required Skills**
+ Strong understanding of incident, problem, and change management processes
+ Good understanding of enterprise technologies in a multi-tiered environment
+ Ability to manage multiple priorities and make quick, data-driven decisions under pressure.
+ Effective communicator at all organizational levels
+ Excellent communication, coordination, and problem-solving skills.
+ Strong analytical skills and attention to detail.
+ Familiarity with major incident escalation protocols and technical troubleshooting
**Qualifications**
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
+ 1+ years of experience in IT operations or technical support
+ Strong understanding of incident management and ITIL practices.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
7
Lead, Covid Incident Management & Oh Projects
Pasig, Palawan
Energy Development Corporation
Posted today
Job Viewed
Job Description
Unleash your energy within! Be a part of the EDC Team!- The COVID Incident Management Lead is responsible for guiding execution of COVID incident management across EDC sites based on the corporate COVID mitigation strategies and prevailing scientific medical and public health protocols in order to contain the COVID incident in a timely manner to control spread and minimize impact to various company operations.- He/she works closely with the OH Expert, Corporate and site Incident Management Teams, site Crisis Management Teams, site COVID officers, Head of Corporate Covid Health Operations, Project proponents and various Groups.- As a member of the Corporate OH team, he/she will be assigned to lead or support other corporate OH projects and other relevant tasks or assignments to support the team.
This advertiser has chosen not to accept applicants from your region.
8
Social Media Management - Customer service
National Capital Region, National Capital Region
Talent Outsourcing Channel (TORCH) Solutions
Posted 23 days ago
Job Viewed
Job Description
We are looking for a talented Social Media Management to join our dynamic team at Talent Outsourcing Channel Solutions'. As a key member of our Marketing & Communications department, you will be responsible for developing and executing engaging social media strategies across our various platforms. This is a full-time position based in Quezon City, Metro Manila.
br>What you'll be doing:
Manage and grow our company's social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn
Create and curate high-quality, on-brand content to drive engagement and follower growth
Monitor and respond to comments, messages, and inquiries in a timely and professional manner
Analyse social media performance data and provide insights to help inform content and campaign strategies
Collaborate with the marketing team to integrate social media tactics into broader marketing initiatives
Stay up-to-date with the latest social media trends and best practices, and make recommendations for platform updates and new opportunities
What we're looking for:
Atleast HS Grad + 6 mos BPO Int. Voice exp (Must have Sprinklr experience)
With experience in social media management, digital marketing, or a related field
Strong understanding of social media platforms, algorithms, and analytics
Excellent writing and communication skills, with the ability to create compelling, on-brand content
Familiarity with social media management tools
Creative problem-solving skills and a data-driven, analytical approach
Ability to work independently and as part of a team, with a keen eye for detail
APPLY NOW!
br>What you'll be doing:
Manage and grow our company's social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn
Create and curate high-quality, on-brand content to drive engagement and follower growth
Monitor and respond to comments, messages, and inquiries in a timely and professional manner
Analyse social media performance data and provide insights to help inform content and campaign strategies
Collaborate with the marketing team to integrate social media tactics into broader marketing initiatives
Stay up-to-date with the latest social media trends and best practices, and make recommendations for platform updates and new opportunities
What we're looking for:
Atleast HS Grad + 6 mos BPO Int. Voice exp (Must have Sprinklr experience)
With experience in social media management, digital marketing, or a related field
Strong understanding of social media platforms, algorithms, and analytics
Excellent writing and communication skills, with the ability to create compelling, on-brand content
Familiarity with social media management tools
Creative problem-solving skills and a data-driven, analytical approach
Ability to work independently and as part of a team, with a keen eye for detail
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
9