11 Hiring Specialist jobs in Leganes
Customer Support Specialist
Iloilo, Iloilo
RELX INC
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
0
Specialist, WFM Administration
Iloilo, Iloilo
TTEC
Posted 22 days ago
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Data Specialist - Workforce Management - Administration working onsite as needed by the business in Visayas, Philippines you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Are you looking for an opportunity to experience something new each day? In this role, you'll maintain accurate data in reporting and tracking systems.
You'll report to the Manager, Workforce Management You'll impact the teams you support.
During a Typical Day, You'll
· Process and help with service tickets and support items
· Help train new employees
· Bring your time management and organizational skills
· Ensure customer data safety and privacy
What You Bring to the Role
· 6 months or more call center experience
· High school diploma or equivalent
· Solution-oriented mindset
· Understanding, interpreting, and manipulating data for reporting
· Computer experience
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit for more information. Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Onsite
**Title:** _Specialist, WFM Administration_
**Location:** _PH-Central Visayas-Dumaguete_
**Requisition ID:** _0464G_
**Other Locations:** _PH-Western Visayas-Bacolod, PH-Western Visayas-Iloilo_
What You'll be Doing
Are you looking for an opportunity to experience something new each day? In this role, you'll maintain accurate data in reporting and tracking systems.
You'll report to the Manager, Workforce Management You'll impact the teams you support.
During a Typical Day, You'll
· Process and help with service tickets and support items
· Help train new employees
· Bring your time management and organizational skills
· Ensure customer data safety and privacy
What You Bring to the Role
· 6 months or more call center experience
· High school diploma or equivalent
· Solution-oriented mindset
· Understanding, interpreting, and manipulating data for reporting
· Computer experience
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit for more information. Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Onsite
**Title:** _Specialist, WFM Administration_
**Location:** _PH-Central Visayas-Dumaguete_
**Requisition ID:** _0464G_
**Other Locations:** _PH-Western Visayas-Bacolod, PH-Western Visayas-Iloilo_
This advertiser has chosen not to accept applicants from your region.
1
Specialist, Quality Assurance
Iloilo, Iloilo
TTEC
Posted 23 days ago
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in GEO III sites (Bacolod, Dumaguete, Iloilo), you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Western Visayas-Bacolod_
**Requisition ID:** _0463G_
**Other Locations:** _PH-Central Visayas-Dumaguete, PH-Western Visayas-Iloilo_
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Western Visayas-Bacolod_
**Requisition ID:** _0463G_
**Other Locations:** _PH-Central Visayas-Dumaguete, PH-Western Visayas-Iloilo_
This advertiser has chosen not to accept applicants from your region.
2
Sales Tools Specialist
Iloilo, Iloilo
RELX INC
Posted 24 days ago
Job Viewed
Job Description
Job Summary
The Sales Tools Specialist position exists to impact revenue as well as sales force effectiveness by explicitly understanding and responding to Sales & Sales Management needs as it relates to New Hire Training. Incumbent will present strong communication, business process and technical expertise to ensure the sales organization receives the maximum benefit from successful utilization of GCRM, Salesforce and other vital selling tools. This role will also provide problem solving and technical expertise to ensure Sales receives the maximum utilization of CRM and other core sales tools. This role will also provide ongoing tools training & support for all employees.
Accountabilities:
+ Support all Sales CRM platforms by serving as a CRM power user/expert.
+ Acquire and enhance the understanding of GCRM, Salesforce , CPQ, Zoom, Adobe Sign, and SalesPro and other vital selling tools and their related cadence and best practices.
+ Lead the review and training of all sales tools for NAUK New Hires.
+ Enable Sales and Sales Management to track key metrics and performance.
+ Drive adoption of the sales tools by effectively communicating best practices and training material and demonstrating practical application.
+ Enable Sales to efficiently and effectively execute the segment selling motion by ensuring the tools readily incorporate all the relevant and necessary data from a wide variety of sources and systems.
+ Professionally maintain relationships with Sales Reps, Regional Sales Managers and VPs to facilitate mid-course corrections as well as continuous improvement to the New Hire Program and any ongoing training.
+ Consistently reviews and ensure that training documentation is up-to-date
+ Administer tools access and maintenance as needed
+ Perform thorough testing for significant enhancement releases
+ Assist with change management efforts related to Business Unit migrations to the global instance of Salesforce
+ Other duties as assigned
Qualifications
+ Available to work night shifts (predominantly) and follow US holidays
+ 3-5 years' experience preferably in sales, CRM and training or related fields
+ BS degree and/or Sales experience
+ Proven ability to effectively deliver and develop a defined training curriculum
+ Excellent PC and software skills including Microsoft tools and Collaboration tools such as and/or Sharepoint, Teams, OneDrive
+ Experience working with CRM systems
+ Ideal candidate is highly motivated, takes initiative, possesses good business acumen and has excellent written & verbal communication skills
+ Ability to manage his/her time and work with minimal supervision
+ Strong interpersonal and teamwork skills
+ Proficient project management skills with the ability to lead multiple projects simultaneously and prioritize accordingly
+ Salesforce certification is a plus
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
The Sales Tools Specialist position exists to impact revenue as well as sales force effectiveness by explicitly understanding and responding to Sales & Sales Management needs as it relates to New Hire Training. Incumbent will present strong communication, business process and technical expertise to ensure the sales organization receives the maximum benefit from successful utilization of GCRM, Salesforce and other vital selling tools. This role will also provide problem solving and technical expertise to ensure Sales receives the maximum utilization of CRM and other core sales tools. This role will also provide ongoing tools training & support for all employees.
Accountabilities:
+ Support all Sales CRM platforms by serving as a CRM power user/expert.
+ Acquire and enhance the understanding of GCRM, Salesforce , CPQ, Zoom, Adobe Sign, and SalesPro and other vital selling tools and their related cadence and best practices.
+ Lead the review and training of all sales tools for NAUK New Hires.
+ Enable Sales and Sales Management to track key metrics and performance.
+ Drive adoption of the sales tools by effectively communicating best practices and training material and demonstrating practical application.
+ Enable Sales to efficiently and effectively execute the segment selling motion by ensuring the tools readily incorporate all the relevant and necessary data from a wide variety of sources and systems.
+ Professionally maintain relationships with Sales Reps, Regional Sales Managers and VPs to facilitate mid-course corrections as well as continuous improvement to the New Hire Program and any ongoing training.
+ Consistently reviews and ensure that training documentation is up-to-date
+ Administer tools access and maintenance as needed
+ Perform thorough testing for significant enhancement releases
+ Assist with change management efforts related to Business Unit migrations to the global instance of Salesforce
+ Other duties as assigned
Qualifications
+ Available to work night shifts (predominantly) and follow US holidays
+ 3-5 years' experience preferably in sales, CRM and training or related fields
+ BS degree and/or Sales experience
+ Proven ability to effectively deliver and develop a defined training curriculum
+ Excellent PC and software skills including Microsoft tools and Collaboration tools such as and/or Sharepoint, Teams, OneDrive
+ Experience working with CRM systems
+ Ideal candidate is highly motivated, takes initiative, possesses good business acumen and has excellent written & verbal communication skills
+ Ability to manage his/her time and work with minimal supervision
+ Strong interpersonal and teamwork skills
+ Proficient project management skills with the ability to lead multiple projects simultaneously and prioritize accordingly
+ Salesforce certification is a plus
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
3
Business Intelligence Specialist
Iloilo, Iloilo
RELX INC
Posted 24 days ago
Job Viewed
Job Description
The Business Intelligence Specialist, part of the Global Sales Operations team is responsible for improving the effectiveness of the Clinical Solutions Sales organization by delivering actionable sales insights and reporting to frontline sales reps, sales leaders and senior management. The ideal candidate will be someone who can combine strong data analysis & and technical skills with a keen business understanding while possessing a high level of curiosity that drives them to transform data into actional business insights. They will be someone who instinctively looks at a process or business problem, disassembles it and looks for ways in which it can be improved or solved.
+ Work hand in hand with our stakeholders to understand the business processes and challenges, and develop proposals as to how data can help
+ Evaluate our reporting portfolio, and help identify possible improvements and new reporting needs
+ Works with the other members of the team to design, build and maintain Nexus, our advanced Data Warehouse
+ Works closely within our international organization (Finance, Operations, Sales, Content, IT.) to ensure our data is aligned, reliable, up to date and useful
+ Provide dedicated support to our Sales Operations team to help set quotas, calculate performance and execute commission payments
+ Define clear specifications, plan, then develop user-friendly dashboards and compelling data visualizations which provide clear and actionable insights
+ Provide training and support to our user base, promoting our tools and maximizing usage
+ Collaborate with other analysts, data governance experts and technical experts within the team as well as in the broader Elsevier Data & Analytics community to share best practices
Accountabilities:
+ Provide insights on the business about how to meet/overachieve business expectations through in-depth business knowledge and data analysis
+ Deliver simple & and complex dashboards using Salesforce.com and Tableau reporting environments
+ Acquire an in-depth understanding of business challenges facing internal customers and develop solutions to overcome those challenges
+ Help our sales colleagues drive our sales organization to be more productive by building and improving key sales tools and train front end users on their effective use increasing the institutional knowledge of the team
+ Play a role in the monthly processing of Sales reports, compensation calculators and payout statements
+ Perform ad hoc analyses and presentations as required
Qualifications:
+ Bachelor's degree holder
+ Minimum 2-3 years of experience working in a similar business intelligence or data analyst role, preferably serving a Sales or Customer Service teams
+ Basic Knowledge of Databases (MSSQL, Snowflake, .)
+ Basic Knowledge of Data visualization platforms (Tableau, Power BI.)
+ Strong analytical skills with a naturally curious mind set
+ Proficiency with Microsoft Excel & PowerPoint required
+ Ability to work independently
+ Strong organizational skills to provide timely and consistent support
+ Effective written and verbal communication and organizational skills
+ Knowledge of ETL Software (DBT, Talend) is a plus
+ T-SQL knowledge is desired
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Work hand in hand with our stakeholders to understand the business processes and challenges, and develop proposals as to how data can help
+ Evaluate our reporting portfolio, and help identify possible improvements and new reporting needs
+ Works with the other members of the team to design, build and maintain Nexus, our advanced Data Warehouse
+ Works closely within our international organization (Finance, Operations, Sales, Content, IT.) to ensure our data is aligned, reliable, up to date and useful
+ Provide dedicated support to our Sales Operations team to help set quotas, calculate performance and execute commission payments
+ Define clear specifications, plan, then develop user-friendly dashboards and compelling data visualizations which provide clear and actionable insights
+ Provide training and support to our user base, promoting our tools and maximizing usage
+ Collaborate with other analysts, data governance experts and technical experts within the team as well as in the broader Elsevier Data & Analytics community to share best practices
Accountabilities:
+ Provide insights on the business about how to meet/overachieve business expectations through in-depth business knowledge and data analysis
+ Deliver simple & and complex dashboards using Salesforce.com and Tableau reporting environments
+ Acquire an in-depth understanding of business challenges facing internal customers and develop solutions to overcome those challenges
+ Help our sales colleagues drive our sales organization to be more productive by building and improving key sales tools and train front end users on their effective use increasing the institutional knowledge of the team
+ Play a role in the monthly processing of Sales reports, compensation calculators and payout statements
+ Perform ad hoc analyses and presentations as required
Qualifications:
+ Bachelor's degree holder
+ Minimum 2-3 years of experience working in a similar business intelligence or data analyst role, preferably serving a Sales or Customer Service teams
+ Basic Knowledge of Databases (MSSQL, Snowflake, .)
+ Basic Knowledge of Data visualization platforms (Tableau, Power BI.)
+ Strong analytical skills with a naturally curious mind set
+ Proficiency with Microsoft Excel & PowerPoint required
+ Ability to work independently
+ Strong organizational skills to provide timely and consistent support
+ Effective written and verbal communication and organizational skills
+ Knowledge of ETL Software (DBT, Talend) is a plus
+ T-SQL knowledge is desired
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
4
Salesforce Support Specialist I
Iloilo, Iloilo
RELX INC
Posted today
Job Viewed
Job Description
As a Sales force Support Specialist , you will enable the Elsevier H ealth b usiness u nit to continue to scale by acting as the initial line of support for all Health Salesforce us ers . You will be part of a global s ales o perations team that enables sales to conduct their responsibilities with enhanced support and streamlined processes . This role will involve supporting Salesforce users in the health business unit globally as they manage sales opportunities and conduct account management activities.
Key Responsibilities:
+ Provide technical support and troubleshooting for Salesforce users by responding to support tickets with in established timeframes .
+ Perform the following administrative tasks in Salesforce or other CRM applications :
- Lead maintenance including knowledge of assignment rules
- A ccount and contact maintenance
- O pportunity and quote creation and updates
- R eport creation and updates
- O ther routine tasks as necessary
+ Ability to complete mass data updates using Salesforce Data Loader .
+ Coordinate the resolution of support tickets that require intervention from tier 2 support or the IT team.
+ Assist in the testing of new Salesforce functionality.
+ Identify process or training gaps to build a better experience for all users.
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ 3 or more year s of experience with Salesforce in a support role .
+ Hands - on e xperience using Salesforce Sales Cloud and Salesforce CPQ.
+ Hands-on experience managing Salesforce cases .
+ Understanding sales processes and associated pricing .
+ Experience with integrated c ontract l ifecycle m anagement (CLM) solutions such as Iron c lad, Docusign , or Conga.
+ Knowledge of other CRM applications such as Siebel.
+ Familiarity with other sales tooling including, but not limited to, Gong, LinkedIn Sales Navigator, ZoomInfo, and others.
+ Excellent command of the English language.
Additional Requirements for Internal Candidates:
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 month
+ Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Key Responsibilities:
+ Provide technical support and troubleshooting for Salesforce users by responding to support tickets with in established timeframes .
+ Perform the following administrative tasks in Salesforce or other CRM applications :
- Lead maintenance including knowledge of assignment rules
- A ccount and contact maintenance
- O pportunity and quote creation and updates
- R eport creation and updates
- O ther routine tasks as necessary
+ Ability to complete mass data updates using Salesforce Data Loader .
+ Coordinate the resolution of support tickets that require intervention from tier 2 support or the IT team.
+ Assist in the testing of new Salesforce functionality.
+ Identify process or training gaps to build a better experience for all users.
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ 3 or more year s of experience with Salesforce in a support role .
+ Hands - on e xperience using Salesforce Sales Cloud and Salesforce CPQ.
+ Hands-on experience managing Salesforce cases .
+ Understanding sales processes and associated pricing .
+ Experience with integrated c ontract l ifecycle m anagement (CLM) solutions such as Iron c lad, Docusign , or Conga.
+ Knowledge of other CRM applications such as Siebel.
+ Familiarity with other sales tooling including, but not limited to, Gong, LinkedIn Sales Navigator, ZoomInfo, and others.
+ Excellent command of the English language.
Additional Requirements for Internal Candidates:
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 month
+ Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
5
Specialist, WFM Real Time
Iloilo, Iloilo
TTEC
Posted 22 days ago
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Specialist - Workforce Management - Real Time working onsite as needed by the business in Visayas, Philippines you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients' needs. You'll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
You'll report to the Manager, Workforce Management. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You'll
· Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
· Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
· Forecast staffing and recommend headcounts on a day-to-day, short-term basis
· Bring your time management and organizational skills to manage multiple, complex, on-going tasks
What You Bring to the Role
· 6 months or more data analysis experience
· High school diploma or equivalent
· Solution-oriented mindset
· Understanding, interpreting, and manipulating data for reporting
· Computer experience
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit for more information. Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Onsite
**Title:** _Specialist, WFM Real Time_
**Location:** _PH-Central Visayas-Dumaguete_
**Requisition ID:** _0464D_
**Other Locations:** _PH-Western Visayas-Bacolod, PH-Western Visayas-Iloilo_
What You'll be Doing
Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients' needs. You'll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
You'll report to the Manager, Workforce Management. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You'll
· Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
· Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
· Forecast staffing and recommend headcounts on a day-to-day, short-term basis
· Bring your time management and organizational skills to manage multiple, complex, on-going tasks
What You Bring to the Role
· 6 months or more data analysis experience
· High school diploma or equivalent
· Solution-oriented mindset
· Understanding, interpreting, and manipulating data for reporting
· Computer experience
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit for more information. Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Onsite
**Title:** _Specialist, WFM Real Time_
**Location:** _PH-Central Visayas-Dumaguete_
**Requisition ID:** _0464D_
**Other Locations:** _PH-Western Visayas-Bacolod, PH-Western Visayas-Iloilo_
This advertiser has chosen not to accept applicants from your region.
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