Team Lead - ED and Surgery Coding

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1552 Mandaluyong City Gratitude Jobs Ahead HR INC

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Job Description

Full time Permanent

The Team Lead - ED / Surgery Coding role is a leadership position focused on overseeing the daily operations of a medical coding and auditing team specializing in Emergency Department (ED) Facility, Surgery, and Observation Coding. This role requires a combination of technical expertise in medical coding, strong leadership skills, and the ability to drive team performance to meet client expectations. The position is based onsite in Taguig, operating on a day shift schedule, and demands a proactive approach to managing workflows, ensuring quality, and fostering continuous improvement.

Key responsibilities include managing the coding and auditing team’s daily operations to ensure smooth workflow and high-quality service delivery. You will ensure the team consistently achieves 100% productivity and quality targets aligned with client requirements. The role involves analyzing workload, attendance, and attrition trends to optimize team utilization and maintain operational efficiency. You will proactively identify performance gaps through data analysis and implement corrective actions to drive continuous improvement, ensuring the team meets or exceeds performance metrics.

The role requires close collaboration with team members and stakeholders to address coding challenges, provide guidance, and maintain compliance with industry standards. You will monitor team performance, provide feedback, and implement strategies to enhance coding accuracy and efficiency. The position demands excellent communication skills to relay expectations, report on progress, and foster positive relationships with internal and external stakeholders.

To succeed, candidates must have proven expertise in Emergency Department (ED) Facility, Surgery, and Observation Coding, with a minimum of 3–4 years of hands-on experience in a medical coding role. At least 1 year of leadership experience as a Team Lead in a similar coding process is required, along with a minimum of 2 years of experience in a business process outsourcing (BPO) environment. Candidates without BPO experience will not be considered. Strong analytical skills, attention to detail, and the ability to work independently are essential. Candidates must demonstrate the ability to manage teams effectively, meet deadlines, and adapt to changing priorities.

A bachelor’s degree in a relevant field, such as life sciences, healthcare, or a related discipline, is preferred but not mandatory. Candidates should not have a history of frequent job changes (staying less than a year per company) and must be willing to work onsite in Taguig. The role requires a commitment to maintaining high standards of coding accuracy and team performance in a fast-paced, client-focused environment.

Company Details

Defining our identity can take on various perspectives. To some, we are passionate tech enthusiasts deeply engaged in the art of recruitment. To others, we are a dynamic recruitment firm propelling transformative change through technology-driven disruption. Our Ideology Has Always Been "Candidates And Employees 1st...Clients 2nd" This Means Core Strategies And Functioning Of Gratitude Is Made By 1st Keeping Candidates And Employees Interest In Mind And Only Then Comes The Clients.
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Local/Tagalog Account / Healthcare Account - Up to 28k Pay

Taguig, National Capital Region Telesys Hiring Hub PH

Posted today

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Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling.
Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. br>Accurately record and update patient details in the healthcare management system.
Inform customers of any updates or modifications to healthcare policies, procedures, or insurance plans.
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20k Signing Bonus / Healthcare Account / One-Day Hiring Process

Las Piñas, National Capital Region Telesys Hiring Hub PH

Posted today

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Job Description

Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling.
Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. br>Accurately record and update patient details in the healthcare management system.
Inform customers of any updates or modifications to healthcare policies, procedures, or insurance plans.
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Voice Account / Healthcare Account - Start ASAP

Las Piñas, National Capital Region BPO Telesys Hub

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Job Description

Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling.
Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. br>Accurately record and update patient details in the healthcare management system.
Inform customers of any updates or modifications to healthcare policies, procedures, or insurance plans.
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Newbie Friendly / Healthcare Account - Start ASAP

Las Piñas, National Capital Region BPO Telesys Hub

Posted today

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Job Description

Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling.
Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. br>Accurately record and update patient details in the healthcare management system.
Inform customers of any updates or modifications to healthcare policies, procedures, or insurance plans.
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Open to No BPO Exp / Healthcare Account - Up to 28k Pay

Taguig, National Capital Region Telesys Hiring Hub PH

Posted today

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Job Description

Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling.
Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. br>Accurately record and update patient details in the healthcare management system.
Inform customers of any updates or modifications to healthcare policies, procedures, or insurance plans.
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Healthcare Account - Fresh graduates are welcome

Pasay, National Capital Region BPO Telesys Solutions Hub

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We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.
br>Job Responsibilities:
• Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling. < r>• Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. < r>• Accurately record and update patient details in the healthcare management system. < r>• Inform customers of any updates or modifications to healthcare policies, procedures, or insurance plans. < r>
Why Join Us?
• Competitive Salary – Up to 28K
• Flexible shifts – Day, Night, and Graveyard
• Opportunities in Local and International Accounts < r>
URGENT HIRING! Apply today and get hired immediately!
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Healthcare Account Representative - Fresh graduates are welcome

Pasay, National Capital Region Telesys BPO Hiring Solutions

Posted today

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Job Description

We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.
br>Job Responsibilities:
• Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling. < r>• Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. < r>• Accurately record and update patient details in the healthcare management system. < r>• Inform customers of any updates or modifications to healthcare policies, procedures, or insurance plans. < r>
Why Join Us?
• Competitive Salary – Up to 28K
• Flexible shifts – Day, Night, and Graveyard
• Opportunities in Local and International Accounts < r>
URGENT HIRING! Apply today and get hired immediately!
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Healthcare Account CSR - At least 6 months BPO experience

Mandaluyong, National Capital Region Orbit Teleservices PH

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What's in it for you?
• Competitive Salary packages br>• HMO on the first day < r>• performance-based incentives < r>• Allowance < r>• Bonuses < r>Job Responsibilities:
• Assist customers in setting up new accounts, managing existing accounts, and troubleshooting account-related problems. < r>• Document and maintain accurate records of customer interactions, issues, and resolutions in the system database. < r>• Maintain a positive and professional attitude while delivering high-quality customer service. < r>Job Qualifications:
• High school graduates or equivalent, including college undergraduates. < r>• Prior experience in a related field is desirable but not mandatory. < r>• Able to work on-site. < r>• Amenable to attending an on-site interview. < r>Job Types: Full-time, Fresh graduate
Salary: Up to Php30,000.00 per month
Benefits:
• Flexible schedule < r>• Health insurance < r>• Life insurance < r>• Opportunities for promotion < r>• Paid trainings < r>• Pay raise < r>• Company Events < r>Schedule:
• 8 hour shift < r>• Day shift < r>• Night shift < r>Supplemental pay types:
• 13th month salary < r>• Bonus pay < r>Education:
• At least HS graduate (old or new curriculum) < r>Schedule:
• 8 hour shift < r>• Day shift < r>Supplemental pay types:
• 13th month salary < r>• Performance bonus
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Nonvoice or Chat - Healthcare Account

Mandaluyong, National Capital Region Sapient Global Services

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Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Healthcare Specialist Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
•Answer inquiries regarding medical services, insurance coverage, and billing < r>•Assist patients with scheduling appointments and accessing medical records < r>•Verify insurance coverage and process medical claims and bills < r>•Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction < r>•Achieve performance targets related to customer satisfaction and quality < r>

Qualifications:
•High school diploma or equivalent (some college coursework in healthcare or related field preferred) < r>•Good communication and interpersonal skills < r>•Excellent problem-solving and decision-making abilities < r>•Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
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