40 Field Service jobs in the Philippines

POSITION TITLE**:Field Service Technician**

POSITION STATUS: Full-Time

WORK LOCATION: Work Remotely from Luzon to visit customer sites

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
- College degree 2-4 years of trouble shooting industrial /commercial mechanical/automotive/electrical/refrigeration courses.

SKILLS AND ABILITIES REQUIREMENTS

SAFETY REQUIREMENTS
- Demonstrate strong work ethic
- Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customer
- Demonstrate ability to effectively communicate information to customers and management regarding service activities and schedules
- Demonstrate ability to follow precise instruction
- Demonstrate ability to perform selected routine service calls (Preventive Maintenance and Basic Emergency Service) on one or more models of a product line (measured by instrument certification)
- Demonstrate ability to hookup and obtain a signal on instruments selected by immediate manager
- The ability to work from schematics using various test equipment and mathematical calculations specific to chromatography and spectroscopy equipment
- Ability to effectively interface with customers, service department personnel and others
- Ability to provide preventive maintenance and basic emergency service on specified instruments.

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift

Supplemental pay types:

- 13th month salary
- Overtime pay
- Yearly bonus

**DESCRIPTION**
**In this role, you will make an impact in the following ways:**
+ Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.
+ Engages with customer in a courteous and professional manner.
+ Ensures prompt and efficient attention to customer needs.
+ Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
+ Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
+ Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.
+ Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
+ Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Ensures accountability - Holding self and others accountable to meet commitments.
+ Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
+ Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
+ Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
+ Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
+ Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Apprentice Trained Power Generation/ Electrical Technician (Preferred)
+ Vocational diploma from relevant technical institution
+ Current relevant electrical certification
+ Locally valid driving permit
+ This position may require licensing for compliance with export controls or sanctions regulations.
+ Minimal level of workshop related experience required.
+ Basic level knowledge of and/or experience with power generation products
+ High Voltage/ Low Voltage experience
**QUALIFICATIONS**
+ Philippine Government PRC License (RME or REE) or TESDA Certification.
+ Has generator set experienced.
+ Willing to be assigned in out-of-town Job assignment.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2415738
**Relocation Package** No

II. WORK LOCATION: Assigned Location
III. REPORTING TO: Service Engineer TL br>IV. DIRECT REPORT: None
V. INDIRECT REPORT: None
VI. DUTIES AND RESPONSIBILITIES:
Job description
 In –charge of conducting reactive maintenance on medical devices and equipment in
Conduct preventive maintenance of laboratories and hospital equipment as well as < r>serviceable medical devices of any kind
n-charge of installation, checking, testing, rehabilitation, presentation and demonstration of < r>medical equipment
pplication support for clients as well as conducting over-the-phone troubleshooting < r> ssessment of parts needed for troubleshooting and inventory < r> illing to travel and service equipment in 24/7 on-call basis.

Qualifications:
* Degree in ECE or similar course br>* Licensed
* Experience with maintenance of electronic device / medical equipment
* Must know how to read and draw electronic schematic diagrams
* Willing to do field works
* Resident of San Juan or nearby areas
* Can start as soon as possible

Key Roles:
* Conducting maintenance on medical / electronic devices and equipment
* In-charge of installation, checking, testing, rehabilitation, presentation and demonstration of equipment
* Assessment of parts needed for troubleshooting and inventory

Work location: San Juan City
Work schedule: Monday to Saturday (on site / field works)
Salary Range: For discussion

Megaion Corp. is currently building its first-ever service team, and we need a Service Engineer who will deliver customer-centric and integrated services to our clients to ensure longer-term customer satisfaction and quality performance of our machines and products.
br>Service Engineer Job Requirements:

- Installing and calibrating medical machines, equipment, and software.
- Evaluating the safety, efficiency, and effectiveness of medical machines, equipment, and software.
- Maintaining and repairing medical machines and equipment when needed.
- Providing technical support when needed.
- Keeping up-to-date service histories on all medical machines and equipment.
- Training clinicians and other personnel on how to use medical machines and equipment safely and effectively.
- Writing reports and documents detailing protocols, policies, standards of use, maintenance, and repairs of biomedical equipment, machines, and software.

Service Engineer Qualifications:

- Bachelor’s degree in engineering or a related field. < r>- Professional Licensed Engineer preferred, but not required.
- Preferred Medical Technologist.
- Analytical and problem-solving skills.
- Meticulous attention to detail.
- Exceptional teamwork and communication skills.

Additional Information:
- Career Level: 1-4 Years Experienced Employee
- Qualification: Bachelor's/College Degree
- Job Type: Full-Time
- Job Specializations: Engineering, Electronics, Lab Equipments

Graduate of Electronics, Electrical, Computer Engineering or any related course.
At least 1-2 years experience under Service, Repair, Maintenance of Electronic Equipment. br>Ability to relate well to others in a professional and courteous manner.
Must be a team player
Self-motivating and proactive
Fresh graduates are welcome to apply
Willing to travel
Willing to assign in Greenhills, San Juan City, Metro Manila

**Job Description Summary**
Service Engineer is a key role managing and performing installations, commissioning, repair services and technical support for Electrical Transformer Monitoring & Diagnostics range of products across Energy Generation / Power substations providing quality customer service both onsite and remotely covering primarily Philippines and support SE/NE Asia region as required. Role will be working with an international team of engineers in the China, East Asia & Pacific region and factories in UK reporting to the Grid Automation services leader based in Australia. Pre / Post sales technical support working in conjunction with the sales team is also a key part of this role.
In return you will be rewarded with full scale product & work training upon joining (3-6 months), global working exposure, work from home flexibility, unparalleled development opportunities, access to state of art training platforms including GE Vernova Online Learning and an opportunity to work & learn from the world's best leaders.
**Job Description**
**Essential Responsibilities**
+ Perform and supervise installations, repair services and commissioning of GE Vernova - Grid Automation transformer monitoring equipment primarily to our key customers in Philippines and across the region as required.
+ Site work includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
+ Troubleshoot, analyze and resolve complex customer issues onsite and via other mode of communication.
+ Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.
+ Become the local and regional product expert to support customers and channel partners in their planning, execution, product training and services support.
+ Become an expert in utilizing one of the best customer case management tool - Salesforce, own & deliver the resolution of post-sales technical customer issue cases.
+ Support an international team of GE VERNOVA engineers related to product services, troubleshooting, quotes, product quality improvement, customer feedback and sales.
+ Maintain accurate and traceable records works completed and prepare regular reports as and when required.
+ Manage local spares inventory, appropriate stock levels, re-ordering and logistics of equipment and parts in/out of the region.
+ Prepare quarterly back-charge reports for customers, factories for work completed.
+ Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipment.
+ Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.
+ Communicate schedule details, project milestones, time & service history sheets, manpower & tools/equipment requirements to the service leader.
**Qualification Requirements:**
+ Preferred candidates with Electrical Engineering degree, major in Power with minimum 2 years of experience in Field service, transformer / electrical equipment maintenance or equivalent work in a substation work environment.
+ Engineering graduates with degree in Mechanical, Electronics Engineering with no experience and strong career interest in the Energy/Power sector and hands on field services are also encouraged to apply.
+ Certificates/licenses for EHS, electrical work, technician, construction and other such is a plus.
+ Proficient in both spoken and written English is a must.
+ Expertise in operating computers, Windows, MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.
+ Strong interpersonal skills supported by strong analytical, troubleshooting and problem-solving skills.
**Desired Characteristics:**
+ Able to work independently, willing to travel to customer sites across Philippines and Internationally as required.
+ Please note that in GE VERNOVA we give highest priority to health & safety of our employees and experience in application of Environmental, Work Health and Safety regulations and compliance as per GE VERNOVA standards is a big plus.
+ Good interpersonal skills and able to manage internal and external stakeholders effectively, including internal engineering and R&D functions, as well as customers and independent third parties.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**Job Summary:**
Responsible for the maintenance and repair of equipment and other Trane product; Offers off-site/on-site corrective and preventive maintenance as well as other after-scale technical support solutions; Interact with customers to provide information and procedures to address the inquiries, concerns and requests regarding Trane products and services.
**Responsibilities:**
**1.** Responsible for a project that may be assigned by the Team Leader.
**2.** Coordinates and updates customers regarding maintenance, repairs, and other service-related concern.
**3.** Supervises a small group of teams as assigned by Team Leader.
**4.** Encourages and supports the levels of cooperation between Team and other members of organization to ensure the efficient and effective delivery of the project.
**5.** Ensures that his team follows established policies and procedures, adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
**6.** Ensures statistical information is produced, collected, and analyze on the daily basis to assist the evaluating the efficiency of the team and to inform resource allocation and service improvements.
**7.** Supports Service Manager in the development and implication of processes and systems to ensure continuous improvement of the processes.
**8.** Ensures compliance, participation, and support to the Environmental, Health and Safety (EHS) programs, and activities and keeping priority in maintaining the workplace safe at all times.
**Qualifications:**
· Bachelor's degree from a 4-year college/university or equivalent HVAC/R field experience.
· Minimum of 3 years of HVAC work related experience
· Must have excellent problem-solving skills, relevant technical skills, and a strong customer service orientation.
· Demonstrates good written and verbal communication skills to deal effectively with internal and external customers.
· Must be flexible in work habits and work schedule.
· Must be adept at transferring technical knowledge to the team members in order to improve service productivity.
· Has the ability to remain calm when dealing with difficult or distressed people.
· Good understanding of the need for confidentiality and compliance with the organization's policies.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**_Job Summary:_**
Responsible for the maintenance and repair of equipment and other Trane product; Offers off-site/on-site corrective and preventive maintenance as well as other after-scale technical support solutions; Interact with customers to provide information and procedures to address the inquiries, concerns and requests regarding Trane products and services.
**_Principal Responsibilities:_**
**1.** Responsible for a project that may be assigned by the Team Leader.
**2.** Coordinates and updates customers regarding maintenance, repairs, and other service-related concern.
**3.** Supervises a small group of teams as assigned by Team Leader.
**4.** Encourages and supports the levels of cooperation between Team and other members of organization to ensure the efficient and effective delivery of the project.
**5.** Ensures that his team follows established policies and procedures, adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
**6.** Ensures statistical information is produced, collected, and analyze on the daily basis to assist the evaluating the efficiency of the team and to inform resource allocation and service improvements.
**7.** Supports Service Manager in the development and implication of processes and systems to ensure continuous improvement of the processes.
**8.** Ensures compliance, participation, and support to the Environmental, Health and Safety (EHS) programs, and activities and keeping priority in maintaining the workplace safe at all times.
**_Qualifications_**
· Bachelor's degree from a 4-year college/university or equivalent HVAC/R field experience.
· Minimum of 3 years of HVAC work related experience
· Must have excellent problem-solving skills, relevant technical skills, and a strong customer service orientation.
· Demonstrates good written and verbal communication skills to deal effectively with internal and external customers.
· Must be flexible in work habits and work schedule.
· Must be adept at transferring technical knowledge to the team members in order to improve service productivity.
· Has the ability to remain calm when dealing with difficult or distressed people.
· Good understanding of the need for confidentiality and compliance with the organization's policies.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.