212 Field Service jobs in the Philippines

**Job Description Summary**
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. Someone with integrity, compliance, and discipline to achieve the team's priorities. Multiple positions: MRI, NM, X-ray or CT scan technical experience is preferred.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Technical**
+ Must be qualified and perform work on Diagnostic Imaging (CT, MR, NM, , DGS) modalities. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
+ Independently resolve equipment and customer issues. Complete PMs, FMI, installations, mechanical and all related tasks.
+ Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively.
+ May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.
**Customer Satisfaction**
+ Build credibility and trust with customers by conducting pro-active customer visits.
+ Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
+ Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
+ Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.
**Compliance**
+ Adheres to established training, quality, and safety requirements.
+ Manages company assets effectively in accordance with established GE HealthCare processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, business expenditures, etc.
+ Performs all administrative duties within established regulatory timeframes (e.g. computer base training, SR/dispatch closing, PM checklist submission, Travel and expense reports, Field Modification Installation, preventative maintenance, installation documents, site and service documentation, and other related paperwork.
+ Maintain effective quality systems and programs compliant to the GE Service Quality Policy Statement.
**Teamwork**
+ Adopt, develop and implement best practices.
+ Proactively schedules activities & makes him/herself available to assist others.
+ Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Assists in identifying training gaps within the team.
+ Actively seeks to mentor others.
+ Actively participates as a member of regional work team and works to improve team processes.
**Qualifications/Requirements**
+ Degree in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent.
+ Minimum of 2-3 years field service experience
+ Excellent problem-solving skills, able to think outside the box
+ Strong sense of accountability and ownership over customer issues and willingness to learn new techniques
+ Excellent customer service skills; able to deal tactfully and effectively with customers
+ Excellent verbal and written communication skills in English.
+ A good team player and can work seamlessly with cross-functional teams
+ Highly mobile and willing to be relocated anywhere in the Philippines.This position will be based in NCR or North Luzon
**Inclusion and Diversity**
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support
?#LI - SE
#LI ONSITE
#LI HYBRID
**Additional Information**
**Relocation Assistance Provided:** No

The R&D Hardware/Technical Service – Entry Level position will join our multidisciplinary team of game developers. The successful candidate’s main responsibilities will revolve around hardware installation, machine servicing, and maintaining or repairing pre-installed products within the Technical Service Team. The candidate will be responsible for supervising the entire process of managing shipment items, including retrieving hardware components from the warehouse, and ensuring the proper dispatch of parts and slot machines.
br>Responsibilities and Duties:

Undertake tasks involving the installation, assembly, upkeep, and restoration of the hardware components of slot machines.
Assess the overall effectiveness and security of slot machines that have already been installed.
Utilize the system to showcase equipment functionality and to effectively diagnose malfunctions.
Promptly deliver customer services within a casino setting.
Collaborate with a supervisor to strategize the arrangement of equipment layout.
Oversee the maintenance of the equipment and infrastructure present at the site.
Retrieve components from the warehouse and prepare them for shipping.
Oversee the inventory within the Finished Goods Warehouse and arrange needed service parts.
Ensure the effective coordination of cargo loading into containers and promptly report any issues that are encountered.
Continuously track and monitor the demand for packaging materials.
Perform any additional tasks assigned by the immediate superior, as they relate to the job title and description, on an as-needed basis.

Requirements:

Must have a degree in Engineering - Electrical and Mechanical or a related field. Preferably 1-3 years of experience, with focus on Engineering - Electrical and Mechanical or equivalent expertise.
Proficient in technical drawing symbols and interpretation.
Possess practical skills in Excel, Word, and PowerPoint.
Excellent communication and collaboration skills.
Detail-oriented with strong organizational and project management skills.
Ability to work effectively in a team-oriented environment.

**DESCRIPTION**
**In this role, you will make an impact in the following ways:**
+ Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.
+ Engages with customer in a courteous and professional manner.
+ Ensures prompt and efficient attention to customer needs.
+ Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
+ Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
+ Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
+ Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.
+ Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
+ Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Ensures accountability - Holding self and others accountable to meet commitments.
+ Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
+ Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
+ Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
+ Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
+ Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
+ Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
+ Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
+ Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
+ Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
+ Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Apprentice Trained Power Generation/ Electrical Technician (Preferred)
+ Vocational diploma from relevant technical institution
+ Current relevant electrical certification
+ Locally valid driving permit
+ This position may require licensing for compliance with export controls or sanctions regulations.
+ Minimal level of workshop related experience required.
+ Basic level knowledge of and/or experience with power generation products
+ High Voltage/ Low Voltage experience
**QUALIFICATIONS**
+ Philippine Government PRC License (RME or REE) or TESDA Certification.
+ Has generator set experienced.
+ Willing to be assigned in out-of-town Job assignment.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2415738
**Relocation Package** No

II. WORK LOCATION: Assigned Location
III. REPORTING TO: Service Engineer TL br>IV. DIRECT REPORT: None
V. INDIRECT REPORT: None
VI. DUTIES AND RESPONSIBILITIES:
Job description
 In –charge of conducting reactive maintenance on medical devices and equipment in
Conduct preventive maintenance of laboratories and hospital equipment as well as < r>serviceable medical devices of any kind
n-charge of installation, checking, testing, rehabilitation, presentation and demonstration of < r>medical equipment
pplication support for clients as well as conducting over-the-phone troubleshooting < r> ssessment of parts needed for troubleshooting and inventory < r> illing to travel and service equipment in 24/7 on-call basis.

Qualifications:
* Degree in ECE or similar course br>* Licensed
* Experience with maintenance of electronic device / medical equipment
* Must know how to read and draw electronic schematic diagrams
* Willing to do field works
* Resident of San Juan or nearby areas
* Can start as soon as possible

Key Roles:
* Conducting maintenance on medical / electronic devices and equipment
* In-charge of installation, checking, testing, rehabilitation, presentation and demonstration of equipment
* Assessment of parts needed for troubleshooting and inventory

Work location: San Juan City
Work schedule: Monday to Saturday (on site / field works)
Salary Range: For discussion

Megaion Corp. is currently building its first-ever service team, and we need a Service Engineer who will deliver customer-centric and integrated services to our clients to ensure longer-term customer satisfaction and quality performance of our machines and products.
br>Service Engineer Job Requirements:

- Installing and calibrating medical machines, equipment, and software.
- Evaluating the safety, efficiency, and effectiveness of medical machines, equipment, and software.
- Maintaining and repairing medical machines and equipment when needed.
- Providing technical support when needed.
- Keeping up-to-date service histories on all medical machines and equipment.
- Training clinicians and other personnel on how to use medical machines and equipment safely and effectively.
- Writing reports and documents detailing protocols, policies, standards of use, maintenance, and repairs of biomedical equipment, machines, and software.

Service Engineer Qualifications:

- Bachelor’s degree in engineering or a related field. < r>- Professional Licensed Engineer preferred, but not required.
- Preferred Medical Technologist.
- Analytical and problem-solving skills.
- Meticulous attention to detail.
- Exceptional teamwork and communication skills.

Additional Information:
- Career Level: 1-4 Years Experienced Employee
- Qualification: Bachelor's/College Degree
- Job Type: Full-Time
- Job Specializations: Engineering, Electronics, Lab Equipments

Graduate of Electronics, Electrical, Computer Engineering or any related course.
At least 1-2 years experience under Service, Repair, Maintenance of Electronic Equipment. br>Ability to relate well to others in a professional and courteous manner.
Must be a team player
Self-motivating and proactive
Fresh graduates are welcome to apply
Willing to travel
Willing to assign in Greenhills, San Juan City, Metro Manila

**Job Description Summary**
Service Engineer is a key role managing and performing installations, commissioning, repair services and technical support for Electrical Transformer Monitoring & Diagnostics range of products across Energy Generation / Power substations providing quality customer service both onsite and remotely covering primarily Philippines and support SE/NE Asia region as required. Role will be working with an international team of engineers in the China, East Asia & Pacific region and factories in UK reporting to the Grid Automation services leader based in Australia. Pre / Post sales technical support working in conjunction with the sales team is also a key part of this role.
In return you will be rewarded with full scale product & work training upon joining (3-6 months), global working exposure, work from home flexibility, unparalleled development opportunities, access to state of art training platforms including GE Vernova Online Learning and an opportunity to work & learn from the world's best leaders.
**Job Description**
**Essential Responsibilities**
+ Perform and supervise installations, repair services and commissioning of GE Vernova - Grid Automation transformer monitoring equipment primarily to our key customers in Philippines and across the region as required.
+ Site work includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
+ Troubleshoot, analyze and resolve complex customer issues onsite and via other mode of communication.
+ Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.
+ Become the local and regional product expert to support customers and channel partners in their planning, execution, product training and services support.
+ Become an expert in utilizing one of the best customer case management tool - Salesforce, own & deliver the resolution of post-sales technical customer issue cases.
+ Support an international team of GE VERNOVA engineers related to product services, troubleshooting, quotes, product quality improvement, customer feedback and sales.
+ Maintain accurate and traceable records works completed and prepare regular reports as and when required.
+ Manage local spares inventory, appropriate stock levels, re-ordering and logistics of equipment and parts in/out of the region.
+ Prepare quarterly back-charge reports for customers, factories for work completed.
+ Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipment.
+ Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.
+ Communicate schedule details, project milestones, time & service history sheets, manpower & tools/equipment requirements to the service leader.
**Qualification Requirements:**
+ Preferred candidates with Electrical Engineering degree, major in Power with minimum 2 years of experience in Field service, transformer / electrical equipment maintenance or equivalent work in a substation work environment.
+ Engineering graduates with degree in Mechanical, Electronics Engineering with no experience and strong career interest in the Energy/Power sector and hands on field services are also encouraged to apply.
+ Certificates/licenses for EHS, electrical work, technician, construction and other such is a plus.
+ Proficient in both spoken and written English is a must.
+ Expertise in operating computers, Windows, MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.
+ Strong interpersonal skills supported by strong analytical, troubleshooting and problem-solving skills.
**Desired Characteristics:**
+ Able to work independently, willing to travel to customer sites across Philippines and Internationally as required.
+ Please note that in GE VERNOVA we give highest priority to health & safety of our employees and experience in application of Environmental, Work Health and Safety regulations and compliance as per GE VERNOVA standards is a big plus.
+ Good interpersonal skills and able to manage internal and external stakeholders effectively, including internal engineering and R&D functions, as well as customers and independent third parties.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Description:
br>The IT Operations team comprises Global Service Desk (you!), CorpEng (Corporate Engineering), SolEng (Solutions Engineering), Infrastructure, Collaboration and Enablement and IT Procurement. GSD works closely with each team in providing both operational support and on various projects and is the main source of support for the company. We have a growing team with a global presence.

What You’ll Be Doing < r>• Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between. < r>• Resolve incidents and Service Requests based upon standard company best practices, utilizing our internal knowledge where and when needed. < r>• Support Coinbase’s SaaS tools, compliance practices, on and off-boarding processes.
• Create detailed and impactful documentation for your peers and our internal user base. < r>• Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement. < r>• Collaborate not only with your colleagues in IT Operations, but also with all teams within Coinbase and our BPO partners. < r>
What We Look For In You
• Technical support expertise on MacOS, Chrome OS, along with Google Suite including Google Admin and ideally in support of 2FA methodologies. < r>• Knowledge of Jira Service Desk, or similar ticketing system. < r>• Basic knowledge of standard IT Infrastructure Configurations < r>• Administration experience with Google for Business, Atlassian, Okta, Jamf, Slack. < r>• Demonstrable troubleshooting methodologies and root cause analysis. < r>• Excellent communication and time management skills. < r>• Understanding of ITIL Principles < r>• Experience working with service vendors. < r>• Strong Customer Service Skills. < r>
Nice To Haves
• Understanding of agile principles. < r>• Scripting and automation experience. < r>• Experience working in a Remote First environment.