1,668 E Commerce Customer Support Shopify Expert jobs in the Philippines
E- Commerce Customer Support (Shopify Expert)
Job Viewed
Job Description
Bringing the offline to online - digitizing retail and restaurants rewards and e-commerce
ZAP is the leading loyalty and rewards startup in the Philippines. We work with over 2,000 merchants to bring their brick -and
- mortar stores online.
Starting from loyalty and rewards, ZAP has pioneered the first mobile number
- based loyalty program in the country with over 5 million members. Removing all possible points of friction for the consumer, points are awarded just using a mobile phone number - no apps, mobile data, or cards needed.
**Why join us?**
We value the growth and welfare of everyone in our team. To support these, we offer the following:
- Remote work (work anywhere)
- Flexible work schedule
- Good compensation
- Training and certifications
- Leave benefits
- HMO
- Government mandatory benefits
- Agile work culture
- Challenging projects
- Friendly work atmosphere
**Job description**:
You will be responsible for onboarding E-Store merchants and providing after-sales merchant support. You will also handle administrative tasks and execute other support activities together with the Head of Support and E-Store Creatives Manager.
**Responsibilities**:
- Operate as the lead point of contact for onboarding new E-Store merchant customers
- Identify customer needs and help customers use specific features
- Analyze and report product bugs
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Proactively research regarding the latest Shopify solutions to improve E-store performance.
- Assist with support activities as needed.
**Requirements**:
- Graduate of Communication, Business, Social Science or other related studies
- At least 1 year of relevant work experience
- At least 1 year experience using Shopify
- Work experience in e-commerce, food, or fintech industry is a plus
- Good communication (verbal and written) and customer service skills
- Ability to multi-task and handle clients’ concerns
- Keen with details
- Fast learner
- Good organizational skill
- Team player
- Responsible
- Can deliver quality work even on a remote work set-up
- Must have good internet connection
**Benefits**:
- Flextime
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
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WORK LOCATION: Maybunga, Pasig br> WORK SETUP: Onsite
WORK SCHEDULE: Day Shift
QUALIFICATIONS
-Must be a college graduate of any 4-year course or its equivalent
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Job Description
WORK LOCATION: BGC br> WORK SETUP: Onsite
WORK SCHEDULE: Day Shift
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-College graduate of any 4-year course or its equivalent
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Posted today
Job Viewed
Job Description
WORK LOCATION: BGC br> WORK SETUP: Onsite
WORK SCHEDULE: Day Shift
QUALIFICATIONS
-College graduate of any 4-year course or its equivalent
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Posted today
Job Viewed
Job Description
WORK LOCATION: Maybunga, Pasig br> WORK SETUP: Onsite
WORK SCHEDULE: Day Shift
QUALIFICATIONS
-Must be a college graduate of any 4-year course or its equivalent
-Minimum of 1-2 years relevant work experience
-Above average communication skills, both oral and written
-Resilient
-Highly organized
-Flexible
-Goal oriented
-Highly independent
-Customer service skills
-Computer literate
JOB SUMMARY/DESCRIPTION
-The Online Sales Specialist is responsible for driving digital sales growth by identifying and engaging potential customers, maintaining strong relationships, and ensuring customer satisfaction. This role involves managing and updating customer databases, staying informed on product knowledge, and analyzing market trends to enhance online sales strategies. By leveraging industry best practices and emerging methodologies, the specialist contributes to the continuous improvement of the company’s online sales performance and customer engagement initiatives. Additionally, the role supports various business functions as needed to optimize overall sales effectiveness. < r>
RESPONSIBILITIES/DUTIES
-Identify and contact potential customers for business opportunities
-Schedule daily customer appointments and make product presentations
-Maintain profitable and productive relationships with customers
-Provide excellent service and ensure customer satisfaction
-Update customer database with contact details and interest information from prospective customers
-Maintain up-to-date knowledge about product information and promotions
-Stay informed of industry trends, best practices, and emerging methodologies in online sales
-Contribute insights that help shape the organization’s approach to online sales strategies and customer engagement < r> -Report for work daily as scheduled by the employer
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-Willing to travel for field work as needed
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Can Start ASAP
Note: ALL POSITIONS ARE FOR DIRECT HIRE, AND NOT UNDER AGENCY.
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Job Viewed
Job Description
br>· Respond to customer inquiries (online and face-to-face) and close sales. br>· Be knowledgeable in the products to conduct demo and answer inquiries. br>· Build and maintain relationships with clients before and after sales. br>· Keep up to date with the latest trends and competitors in the market. br>· Monitor and analyze sales performance to improve and adjust sales strategies. br>· Provide good customer service and ensure customer satisfaction is high. br>
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· Respond to customer inquiries (online and face-to-face) and close sales. br>· Be knowledgeable in the products to conduct demo and answer inquiries. br>· Build and maintain relationships with clients before and after sales. br>· Keep up to date with the latest trends and competitors in the market. br>· Monitor and analyze sales performance to improve and adjust sales strategies. br>· Provide good customer service and ensure customer satisfaction is high. br>
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· Respond to customer inquiries (online and face-to-face) and close sales. br>· Be knowledgeable in the products to conduct demo and answer inquiries. br>· Build and maintain relationships with clients before and after sales. br>· Keep up to date with the latest trends and competitors in the market. br>· Monitor and analyze sales performance to improve and adjust sales strategies. br>· Provide good customer service and ensure customer satisfaction is high. br>
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Job Viewed
Job Description
Knowledge in machineries, automotive, agriculture is an advantage. br>Computer literate, knows how to use MS Office.
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Familiarity with sales performance metrics and tools
Bachelor’s degree in business administration, marketing, related field or other course which has relativity to business, sales and marketing