1,424 Customer Relationship jobs in the Philippines
Customer Relationship Management Officer
Posted today
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Job Description
create loyalty program
identify improvements in current CRM processes
must be able to provide a/b testing of campaigns for improvements
**Requirements**:
offline CRM retail experience
knowledge in identifying customer journey touch points
knowledge in loyalty programs
have used any CRM platform before
**bonus**: versed in EDM & personalized messaging
- weekly creation of reports and providing insights
- create loyalty program
- identify improvements in current CRM processes
- must be able to provide a/b testing of campaigns for improvements
**Requirements**:
- offline CRM retail experi
Customer Relationship Specialist
Posted 10 days ago
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Job Description
br>Responsibilities include the following and may contribute to other aspects of work:
• Directly interacts with customers in the stores and through the phone to answer their inquiries, and assist them with their requests < r> • Coordinates with cross-functional teams to place and fulfill customers' orders < r> • Proactively builds and maintains relationships with retail and institutional customers < r> • Addresses customer concerns in a personal but professional manner while keeping the company's best interest in mind < r> • Creates a venue for feedback and support through client meetings and site visits < r> • Creatively devises effective salesmanship strategies to boost sales performance < r> • Communicates with ease to a socially diverse community to provide genuine and caring service to all customers < r> • Turns relevant and effective projects into operations that help enhance our service to the customers < r>
Qualifications:
• Preferably graduates from 2011 to 2020 of courses related to Business, Accountancy, Economics, Communication, Entrepreneurship, Hotel & Restaurant Management, and Psychology are likely candidates < r> • Must be a trustworthy leader with strong commitment to organization, accuracy, and meeting deadlines < r> • A critical thinker and proactive problem solver, who cares about people and has passion for excellence < r> • Can relate well with different kinds of people, and take on work with high integrity and a positive outlook
Client Relations Associate
Posted 22 days ago
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Job Description
br>Key Responsibilities:
Source and generate new client leads through various channels
Conduct client meetings and site visits to assess project needs
Propose construction solutions and prepare tailored quotations
Assist in negotiation and finalization of contracts
Coordinate closely with project teams for smooth implementation and turnover
Maintain long-term client relationships to drive repeat business and referrals
Qualifications:
Must have a very pleasing personality and strong interpersonal skills
Sales experience is an advantage, especially in construction, real estate, or similar fields
College graduate not required, but must be willing to attend online trainings
Must be organized, detail-oriented, and confident in handling clients professionally
Familiarity with basic construction processes and timelines is a plus
Compensation and Incentives:
Competitive Basic Pay:
Monthly salary ranging from PHP 35,000 to PHP 45,000, depending on qualifications and experience.
Performance-Based Bonus:
Earn up to PHP 200,000 per closed and successful contract, based on performance metrics and client satisfaction. This incentive rewards initiative, negotiation skills, and project success.
Employment Status and Benefits:
Upon regularization, employees will be entitled to standard benefits in accordance with the Labor Code of the Philippines, including:
13th month pay
SSS, PhilHealth, and Pag-IBIG contributions
Paid service incentive leave (SIL)
Government-mandated holidays
Opportunity for promotion and salary increase based on performance and tenure
Professional Growth:
Access to online trainings and skill development programs, especially designed to enhance your knowledge in sales strategy and construction industry fundamentals.
Supportive Work Culture:
Work with a team that values professionalism, initiative, and respect, while enjoying a flexible and goal-oriented environment.
Job Types: Full-time, Part-time, Temporary, Contract, Commission, Permanent
Contract length: 12 months
Expected hours: 20 – 40 per week < r>
Work Location: Remote
Newbie Account - Client Relations Associate - Nonvoice
Posted 20 days ago
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Job Description
br>If you’re a college graduate in Finance, Accounting, Entrepreneurship, or Marketing, and excited to learn even without prior call center experience, this opportunity is for you! < r>
Your Key Responsibilities
- Handle non-voice support for clients in shipping and logistics with speed and accuracy
- Help customers track deliveries, solve concerns, and provide clear updates
- Keep records organized and follow company processes closely
Needed Qualifications
- College graduate in Finance, Accounting, Entrepreneurship, or Marketing
- Willing to work onsite in shifting schedules
Perks You'll Enjoy
* Earn PHP 16,000 – PHP 18,000 < r>* HMO, paid training, and government benefits
* 13th month pay and growth opportunities
Ready to Elevate Your Career?
If you're a dedicated professional ready for a new challenge, we invite you to be part of our team. Hit the ""Apply Now"" button.
Join us in creating exceptional experiences for our clients. Let’s make a difference together!
Customer Operations Specialist - Relationship
Posted today
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Job Description
- Graduate of Bachelor’s Degree
- Excellent communication skills (both written and verbal)
- Knowledgeable in SAP and G-Suites Applications
**RESPONSIBILITIES**:
- Monitor and manage day-to-day transactions and engagement with the Customers;
- Monitors open orders, review order status, and manage blocked order inquiries;
- Handle issues and provide appropriate solutions/alternatives within SLA and follow up to ensure resolution;
- Ensure excellent Customer experience across all customer engagements.
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- SAP Application: 1 year (required)
- Customer Service: 1 year (required)
Customer Relations Service Manager
Posted 27 days ago
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Job Description
-Provide strategic guidance and operational support to the security teams across all 25 mall branches, ensuring adherence to established security policies, procedures, and best practices. br>
Guard Force Management (Oversight)
-Oversee the performance, training, and deployment of the 209 guard force personnel across all malls, working closely with on-site security managers and HR to ensure adequate staffing levels and competency.
ERT Quick Response Leadership
-Act as the central point of contact and leader for the quick response to all Emergency Response Team (ERT) related issues across all malls. This includes developing protocols, coordinating resources, and ensuring timely and effective intervention.
Incident Management (Multi-Mall Coordination
-Monitor and support the management of security incidents across all malls, providing guidance and resources as needed.
Critical Incident Management & Escalation
-For critical incidents, take a central role in coordinating the initial response, escalating to the CRS Head and relevant Head Office department heads, and providing ongoing support to the affected mall to facilitate rapid resumption of operations.
Policy & SOP Review & Development
-Lead the review, update, and development of standardized security policies, Standard Operating Procedures (SOPs), and emergency response protocols across all mall branches.
Cost Management (Central Oversight
-Develop and manage the security budget for all 25 malls, ensuring cost-effective resource allocation and adherence to budgetary guidelines.
Security Agency Management
-Oversee the performance and contracts of security agencies providing guard force services, ensuring compliance with service level agreements and identifying opportunities for optimization.
Training & Development (Central Oversight
-Oversee the development and delivery of consistent security and ERT training programs for all security personnel and relevant staff from other departments across all malls.
SME (Subject Matter Expert) for Security Operations
-Act as the central point of expertise for all security-related matters, providing guidance and support to mall security teams and other departments.
Communication & Liaison
-Serve as a key communication point between Head Office and the security teams at each mall, as well as with relevant external agencies on multi-mall security matters.
Technology & Resource Management (Central Support
-Evaluate and recommend security technologies and resources that can be implemented across multiple malls to enhance efficiency and effectiveness.
Customer Service
Posted 3 days ago
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Job Description
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
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Customer Service
Posted 14 days ago
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Job Description
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
Customer Service

Posted 18 days ago
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Job Description
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
Customer Service
Posted today
Job Viewed
Job Description
**Location**:
- Bridgetowne, Pasig
**Benefits**:
- Earn up to 27k
- Paid training
- Monthly performance incentives
- Benefits after 6months
- Vacation entitlement upon hire
- Career pathing and advancement opportunities
Qualifications:
- HS/SHS Graduate with 6months BPO experience
- College Undergrad/Graduate even without BPO experience
- Good to excellent English communication skills
- Willing to work onsite
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
- Late shift
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)