5,271 Customer Relationship jobs in the Philippines

This is for back-office support in our Customer Relationship Executive teams (Makati)

Can start asap

A Job Summary

This is a hybrid position where you will become the subject matter expert across order entry, pricing

management and customer service, managing all phone, fax and email customer orders and enquiries

including solving basic to complex problems, managing complaints, actioning work requests and providing

information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on

all areas to do with Westcon-Comstor business globally.

You will have exceptional time management skills and have excellent attention to detail.

B Duties and Responsibilities

• First point of contact for all order processing, management and customer enquiries.

• To maintain exceptional customer service, and consistently strive to exceed customer expectations (

Reseller / Vendors)

• Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

• Proactively manage all Order Management related challenges to ensure prompt delivery of our clients'

purchases

• Use vendor's portals and tools to place orders with our vendors in a timely manner.

• Liaise with internal teams in order to process an order

• To monitor & manage customer enquiries in line with the set SLA's

• Completion of required Post Sales Register

• Undertake continual training to ensure strong knowledge on Westcon – Comstor Vendors and

Technologies

• Ensure punctuality to all internal and external meetings

• Dispute management – investigation and creations of credits in the system when internal error has

occurred.

• Act as an educator for our customers – show them tools and how to self-serve, and how to interact

better with us to ensure smooth processing of orders

• Other duties as requested

C Major Challenges

The Customer Relationship Executive is the key customer touch point within the GSCS team. The role will

require a high level of professionalism and the ability to process orders, juggle multiple phone calls and tasks

whilst ensuring a consistent level of support for our high worth customers. This position demands an

accelerated and continuous training on Westcon-Comstor's procedures and systems, technologies and

vendors. The Customer Relationship Executive must ensure all customer responses are within set SLA's and

our customers' expectations are met and exceeded for all queries, issues and order resolution.

POSITION REQUIREMENTS

Skills and Experience

• Previous experience in a data entry role. Sense of urgency and willingness to use initiative.

• General Knowledge in IT would be ideal.

• Strong interpersonal skills; ability to build strong relationships quickly and effectively

• Excellent administrative skills with attention to detail, proactive follow-up and efficient time

management

• General computer literacy

• Ability to use Office programs such as MS Excel, MS Word.

• Familiarity with Microsoft Outlook

• Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

• SAP experience preferred but not required

Deliver Clarity and Confidence in Every Financial Interaction

This global role puts you in the front seat of personalised lending-helping clients navigate property, business, and investment decisions. Grow your career in high-stakes finance without crossing borders.

Job Description

As a Customer Relationship Manager, you'll nurture and grow existing client relationships within the financial services space, identifying new lending opportunities and guiding customers through key financial decisions. Your focus will be on proactive engagement, retention, and delivering tailored solutions that build long-term value for both the client and the business.

Job Overview

Employment type: Full-Time

Shift: Day Shift

Work setup: Permanent Work From Home

Exciting Perks Await

• Competitive Salary Package
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati and Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Experience:

• 3+ years previous experience in a finance company or bank, particularly in the mortgage lending space is required
• Proven experience working with New Zealand or Australian clients, ideally within the mortgage industry

Skills:

• Show strong verbal and written communication skills
• Speak confidently to a variety of people with ease

Team Player:

• Collaborate effectively with colleagues

Proactive:

• Demonstrate a proactive approach to customer relationship management

Quick Thinker:

• Think quickly and provide effective solutions to customer queries

NZ Financial Services Level 5 License:

• Highly desirable but not essential

Required Attributes

Skills:

• Manage multiple tasks and deadlines with strong project management skills
• Communicate effectively and build strong interpersonal relationships

Knowledge:

• Maintain up-to-date knowledge of marketing trends, tools, and best practices

Creativity:

• Develop innovative and effective marketing strategies

Team Player:

• Collaborate effectively with colleagues and external partners

Proactive:

• Identify and address marketing opportunities and challenges independently

Technical Skills:

• Use marketing tools and software, such as CRM systems, email marketing platforms, and analytics tools

Your Daily Tasks

• Proactively manage relationships with existing and previous customers to meet their financial needs
• Regularly contact customers to identify further financial assistance needs and provide solutions
• Assist customers with fixed rate rollovers and help them make informed decisions
• Provide exceptional service by addressing inquiries and resolving issues promptly
• Work closely with team members to improve customer satisfaction and retention
• Identify new opportunities to enhance relationships and drive business growth
• Respond swiftly to customer needs and market changes with agility and problem-solving skills

About the Client

Our client, Luminate Finance Group Limited, is a trusted leader in non-bank financial services, empowering Kiwis to make confident financial decisions for over 20 years. With over $1.5 billion in lending, they specialize in home loans, business lending, and investment services. Their client-first approach is personal, jargon-free, and driven by real outcomes-not sales targets. Backed by an experienced team and a broad network of funders, Luminate Finance Group Limited delivers clarity and confidence to every borrower, business owner, and investor.

Who Are We

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Trinity Outsourcing Solutions is dedicated to connecting talented professionals with dynamic career opportunities across the world. As a trusted HR partner, Trinity offers a pathway for skilled individuals to work in roles that align with their expertise and support their career advancement. Known for fostering a supportive and growth-focused environment, Trinity provides hands-on experience and tailored opportunities for development. By prioritizing meaningful placements, Trinity enables professionals to unlock their potential and make a lasting impact within innovative companies.

About the client: The Ortus Club

The Ortus Club is a B2B marketing company specializing in virtual and in-person knowledge-sharing discussions. 

Our experienced team runs approximately 50 events a month, striving to curate intimate gatherings that bring together senior executives and thought leaders across various industries. We help them create meaningful connections and insightful discussions that can start innovative business relationships by providing an environment for them to engage in candid conversations, share best practices, and explore new opportunities.

We are a young, multicultural team of 130, scattered around the world with offices in the Philippines, Italy, and Kosovo. We encourage you to take a look at our Meet the Team section on our
careers page

Our Values

• We think big
• We always deliver
• We believe in knowledge-sharing
• We connect with purpose
• We can all belong at the roundtable

The Role

BGC, Taguig (hybrid)

10 AM - 7 PM PHT

As a
Customer Relationship Specialist/
Focused Ops Member

, your key role is to excel in Focused Operations initiatives, securing valuable networking solutions. You'll shape our calling culture, secure sales meetings with top-level executives, and drive operational success. Your expertise and dedication will solidify client relationships, foster understanding of project processes, and be a driving influence in the Philippines' standard culture, promoting excellence and growth.

Responsibilities:

Policing

• Provide support to the OA Head for Policing tasks, assisting in ensuring adherence to operational procedures and guidelines.
• Update respective Focused Operation Cluster tabs to provide accurate data contributing to data-driven decision-making.
• Ensure that documents and processes related to the cluster are updated, true, and correct, promoting streamlined operations.

Support

• Take charge of the Focused Ops Cluster processes, including making calls, sending WhatsApp messages, emails, and LinkedIn messages to clients and potential clients.
• Achieve a high response rate and attendance rate based on team goals to drive successful follow-up interactions.
• Ensure FU tabs are updated regularly to maintain accurate records of follow-up activities.
• Contribute to the team's effort by accomplishing related results as needed.
• Assist in preparing reports and data by collecting responses from guests, ensuring data accuracy.
• Field incoming phone calls and convert 50% or more into appointments alongside a small team, maximizing appointment setting opportunities.
• As part of the Focused Operations Cluster, stand as experts for OAs, with a strong focus on FU/AS, leveraging expertise to enhance overall operational performance.
• Collaborate with the OA members in delivering support to projects that require assistance, ensuring proper execution and successful outcomes.
• Act as driving influences in shaping the standard guesting and outreach culture, exemplifying excellence and best practices in their field.
• As part of the Focused Operations Cluster, ensure quarterly KPIs are met, driving continuous improvement and team success.

Innovation

• Proactively identify opportunities for process optimization and innovation within the follow-up process.
• Collaborate with the OA Head and other team members to brainstorm and implement innovative ideas to enhance guest experiences.

Qualifications:

Knowledge

• Knowledge of how to maneuver Google tools
• Compelling sales personality and client-facing skills
• Paramount oral and written communication skills
• Proven track record in delivering follow-up deliverables efficiently and of quality

Attributes

• Transparency
• Flexibility
• Highly organized
• Motivated to learn new things and execute it effectively on a day-to-day basis
• High presence and involvement in respective teams and company activities

Why you should join the club:

• Government benefits + 13th month pay
• HMO (upon regularization)
• Paid leaves + other allowances (on day 1)
• Company equipment (Macbook Air) and welcome kit
• Monthly performance appraisal during your first 6 months (and then quarterly thereafter)
• Anniversary bonus
• Team hangouts and company-wide events
• Team clubs (sports, hobbies, activities, etc.) and perks (wellness, fitness, finance)

Elevate your career with The Ortus Club and be part of something extraordinary in the dynamic world of B2B marketing events

Qualifications

• Open for Undergraduates/ Senior High/Fresh graduates
• With experience in handling inbound and outbound calls.
• Computer literate
• Proven experience in sales and relationship management.
• Excellent communication and interpersonal skills.

Job Description

• Respond promptly to customer inquiries and provide appropriate solutions or recommendations.
• Answers interactions from hotline, social media or email Customer Service
• Address customer concerns and resolve issues to maintain high client satisfaction.

Job Type: Full-time

Work Location: In person

This is for back-office support in our Customer Relationship Executive teams (Makati)

Can start asap

Job Summary

This is a hybrid position where you will become the subject matter expert across order entry, pricing management and customer service, managing all phone, fax and email customer orders and enquiries including solving basic to complex problems, managing complaints, actioning work requests and providing information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on all areas to do with Westcon-Comstor business globally.

You will have exceptional time management skills and have excellent attention to detail.

Duties and Responsibilities

First point of contact for all order processing, management and customer enquiries.

To maintain exceptional customer service, and consistently strive to exceed customer expectations ( Reseller / Vendors)

Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

Proactively manage all Order Management related challenges to ensure prompt delivery of our clients' purchases

Use vendor's portals and tools to place orders with our vendors in a timely manner.

Liaise with internal teams in order to process an order

To monitor & manage customer enquiries in line with the set SLA's

Completion of required Post Sales Register

Undertake continual training to ensure strong knowledge on Westcon – Comstor Vendors and Technologies

Ensure punctuality to all internal and external meetings

Dispute management – investigation and creations of credits in the system when internal error has occurred.

Act as an educator for our customers – show them tools and how to self-serve, and how to interact better with us to ensure smooth processing of orders

Other duties as requested

Major Challenges

The Customer Relationship Executive is the key customer touch point within the GSCS team. The role will require a high level of professionalism and the ability to process orders, juggle multiple phone calls and tasks whilst ensuring a consistent level of support for our high worth customers. This position demands an accelerated and continuous training on Westcon-Comstor's procedures and systems, technologies and vendors. The Customer Relationship Executive must ensure all customer responses are within set SLA's and our customers' expectations are met and exceeded for all queries, issues and order resolution.

Skills and Experience

Previous experience in a data entry role. Sense of urgency and willingness to use initiative.

General Knowledge in IT would be ideal.

Strong interpersonal skills; ability to build strong relationships quickly and effectively

Excellent administrative skills with attention to detail, proactive follow-up and efficient time management

General computer literacy

Ability to use Office programs such as MS Excel, MS Word.

Familiarity with Microsoft Outlook

Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

SAP experience preferred but not required

Competencies

Intelligence: demonstrates ability to acquire understanding and absorb new information quickly.

Adaptability: flexes to new pressures from competition or new priorities. Adjusts quickly to changing priorities. Copes effectively with complexity.

Stress response: Maintains stable performance and poise under heavy pressure from Corporate, time, colleagues and customers.

Integrity: Ironclad – does not cut corners, ethically. Remains consistent in terms of what one says and does and in terms of behaviour towards others.

Initiative: Seeks out and seizes opportunities, goes beyond the call of duty and finds ways to surmount barriers. Action oriented 'doer', achieving results despite lack of resources.

Listening: Tunes in accurately to the opinions, feelings, and needs of people. Lets other speak; listens actively to customers and colleagues ensuring correct understanding of needs.

Written and oral communications: Writes and speaks clearly and precisely. Develops well organised emails, memos, letters and proposals using appropriate vocabulary, and creating the right tone. Communicates effectively one to one or in small groups. Easily articulates vision and standards.

Customer Focus: Regularly monitors customer satisfaction. Establishes partner relationships with customers. Regarded as accessible by customers.

Team Player: Establishes collaborative relationships with peers. Always seen as approachable and supportive without being a push over.

Persuasiveness: 'Charisma' desirable, though soft sell and quiet credibility are acceptable alternatives.

Energy: Exhibits energy, strong desire to achieve, appropriately high dedication level.

Enthusiasm: Exhibits dynamism, charisma, excitement, positive 'can do' attitude.

This is for back-office support in our Customer Support/Order Management team (Makati).

A Job Summary

This is a hybrid position where you will become the subject matter expert across order entry, pricing

management and customer service, managing all phone, fax and email customer orders and enquiries

including solving basic to complex problems, managing complaints, actioning work requests and providing

information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on

all areas to do with Westcon-Comstor business globally.

You will have exceptional time management skills and have excellent attention to detail.

B Duties and Responsibilities

• First point of contact for all order processing, management and customer enquiries.

• To maintain exceptional customer service, and consistently strive to exceed customer expectations (

Reseller / Vendors)

• Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

• Proactively manage all Order Management related challenges to ensure prompt delivery of our clients'

purchases

• Use vendor's portals and tools to place orders with our vendors in a timely manner.

• Liaise with internal teams in order to process an order

• To monitor & manage customer enquiries in line with the set SLA's

• Completion of required Post Sales Register

• Undertake continual training to ensure strong knowledge on Westcon – Comstor Vendors and

Technologies

• Ensure punctuality to all internal and external meetings

• Dispute management – investigation and creations of credits in the system when internal error has

occurred.

• Act as an educator for our customers – show them tools and how to self-serve, and how to interact

better with us to ensure smooth processing of orders

• Other duties as requested

C Major Challenges

The Customer Relationship Executive is the key customer touch point within the GSCS team. The role will

require a high level of professionalism and the ability to process orders, juggle multiple phone calls and tasks

whilst ensuring a consistent level of support for our high worth customers. This position demands an

accelerated and continuous training on Westcon-Comstor's procedures and systems, technologies and

vendors. The Customer Relationship Executive must ensure all customer responses are within set SLA's and

our customers' expectations are met and exceeded for all queries, issues and order resolution.

POSITION REQUIREMENTS

Skills and Experience

• Previous experience in a data entry role. Sense of urgency and willingness to use initiative.

• General Knowledge in IT would be ideal.

• Strong interpersonal skills; ability to build strong relationships quickly and effectively

• Excellent administrative skills with attention to detail, proactive follow-up and efficient time

management

• General computer literacy

• Ability to use Office programs such as MS Excel, MS Word.

• Familiarity with Microsoft Outlook

• Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation

• SAP experience preferred but not required.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.

DUTIES AND RESPONSIBILITIES: Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services Client retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty Account management: Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests.

Provide regular updates on product or service enhancements, new offerings, or relevant industry trends Upselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling Issue resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction Performance analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges.

Use data-driven insights to provide recommendations and strategies for improving client relationships Contract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements Client feedback and surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services Continuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management.

Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty REQUIREMENTS: 5+ years of sales in Technical, Enterprise, or B2B environment Proven account management or other relevant experience Experience in delivering client-focused solutions based on customer needs Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics Exceptional communication skills and proven effectiveness in delivering the needed presentation Able to articulate well and keep up with the changing language of products and telecommunications industry Keen attention to detail and adherence to deadlines Bachelor's Degree in Any Field Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's

New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

• Bachelor's degree in Fisheries, Aquaculture, Agriculture, or other related field
• Knowledge of CRM systems and digital marketing tools is an advantage
• Strong communication and interpersonal skills
• Results-driven and proactive in achieving sales targets
• Organized and detail-oriented; capable of handling multiple leads
• Can work under minimal supervision
• Willing to do field work
• Work Location: Tacloban City

Job Type: Full-time

Work Location: In person

JOB OVERVIEW:

The Customer Relationship Management (CRM) Officer is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across the departments into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.

QUALIFICATIONS:

- Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or Communication

- With 2-3 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage

- Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager

- Has clear understanding of basic data structure and data capture processes

- Basic Project Management skill (web / app/ CMS development)

- Willing to report to work onsite (Ortigas, Pasig)