803 Customer Care Representative For Dayshift Account jobs in the Philippines

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php15,000.00 - Php23,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided

Schedule:

- Holidays
- Overtime
- Rotational shift
- Weekends

Supplemental pay types:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Clark Freeport Zone, Pampanga: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (required)

**Language**:

- English (preferred)

Listen and respond to customers’ needs and concerns
- Provide information about products and services
- Determine charges, and oversee billing or payments
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers, or others who can help
- Graduate of any Bachelor's Degree.
- Preferably with six (6) months of relative working experience
- Fresh graduates are welcome to apply
- Honest and trustworthy
- Can deal with people at all levels
- Diplomatic and personable
- Proficient in MS Office
- Service-oriented and can work with minimum supervision
- Flexible and can work Mondays to Saturdays
- Residence in Makati is a plus

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**ACOM Consumer Finance Corporation** is looking for passionate, innovative, and amazing individuals who are in pursuit of excellence and prominence! Be the part of the game-changing team today and **#ACOMplishYourDreams!**
- Work with a multinational company with a rock-solid foundation!
- Be part of the Leading Consumer Finance company from Japan!
- Experience the wonders of our vast network and extensive history!

**Responsibilities**:

- Assists and answers the client’s concerns for their account with the company.
- Maintains a good relationship between the company and its clients.
- Performs other duties that may be assigned from time to time.

**Requirements**:

- Bachelor's degree holder, any course
- Possesses above average communication skills (both written and verbal), presentation, and customer service skills.
- Fresh Graduates are welcome to apply.
- Computer Literate (MS Office)
- Willing to work on shifting schedules, and on holidays/weekends
- Willing to report to work in Ortigas Center, Pasig City.
- Can start ASAP.

**Benefits and Privileges**:

- Your **Sick Leave** will cover you when you feel under the weather.
- A **Vacation Leave** will always be there for your summer beach time.
- We support our employees with **Bereavement Leave** from 1st day of work as we understand the feeling of losing someone.
- Our partnered **HMO** will make healthcare very easy.
- Worry not for your loved ones as we have our **Life Insurance**.
- Our 5-day work week lets you enjoy a **Work-Life Balance** to spend more time with what pleases you!
- Our compliance with all **Government and Labor** related regulations ensures your Job Security.

**Salary**: Php12,400.00 - Php19,000.00 per month

Schedule:

- 8 hour shift

ONE OF THE LARGEST BPO COMPANY IS CURRENTLY HIRING MULTIPLE SITES ARE CURRENTLY HIRING AND IN NEED OF AGENTS FOR OUR INTERNATIONAL ACCOUNTS
**BASIC QUALIFICATIONS**:
*possible 1 DAY ONSITE PROCESS
*At least 18 years old
*Accepting Non-BPO / No BPO experience with excellent communication skills.
*Completed Senior High School or High School graduate of the old curriculum

*Can WORK ONSITE and START ASAP.
*With at least 6 months of call center experience.
*Fresh graduate is accepted here
*Graduate with BPO experience is advantage
- up to 24,000 monthly salary package

Just CLICK THE BUTTON TO APPLY and submit your updated resume.

**Salary**: Php17,000.00 - Php24,000.00 per month

**Benefits**:

- Company Christmas gift
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Performance bonus

QUALIFICATIONS:

- Graduate or Undergraduate of any course
- Must have at least 1 year experience handling international accounts - but we do accommodate no experiences but with effective communication skills. specifically in English language
- Must be amenable to work in a graveyard shift
- Must have working knowledge with Microsoft tools
- An experience in a voice account/appointment setter is a plus

SKILLS REQUIRED:
1. Effective Communication - English Proficiency (speaking and writing)

2. Attention to Detail

3. Able to multitask - handling different tools/systems

**Job Types**: Full-time, Permanent

**Salary**: Php20,000.00 - Php23,900.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Pay raise
- Staff meals provided

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus

COVID-19 considerations:
Remote interview process
Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, and cleaning procedures in place

Application Question(s):

- Are you amenable to work on site in Makati?

**Experience**:

- Customer service: 1 year (preferred)
- Appointment setter: 1 year (preferred)

**Language**:

- proficient english (preferred)

Shift availability:

- Night Shift (preferred)

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
- Open to fresh graduates and college undergraduates with related working experience
- BPO experience is an advantage
- Must have good English communication skills
- Willing to work in Alabang on shifting schedules

Responsibilities

• Interact with customers and provide them with information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Provide excellent customer service by focusing on providing a great experience.

Qualifications

• With at least one (1) year international voice BPO experience
• Good or above average English communications skills
• Strong customer orientation skills

Position Title: Customer Service Representative

Work Set Up: On-Site

Schedule: 10:00 PM to 7:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for a dedicated and detail-oriented Customer Service Representative (CSR) to join our team, specializing in handling intakes with the support of AI tools and recorded call analysis. This role focuses on delivering an exceptional customer experience through polite, professional, and timely communication across multiple channels. The ideal candidate is proactive, customer-focused, and passionate about maintaining high service standards. Also will be answering incoming calls and doing hand dialing on the call list to qualify and confirm orders.

What Youll Do:

• Handle and manage customer intakes efficiently using AI-generated data and insights

• Listen to and review recorded calls to accurately document client needs, inquiries, or service requests

• Provide a high level of service by ensuring all customer interactions meet or exceed quality standards

• Ensure customer satisfaction through clear communication, timely follow-ups, and problem resolution

• Display polite and professional communication at all times via phone, text, and email

• Collaborate with internal teams (e.g., Sales, Clinical, or Operations) to escalate and resolve customer issues

• Accurately input and maintain client information in CRM or intake systems

• Monitor open cases and follow up on pending items to ensure completion and client satisfaction

• Maintain up-to-date knowledge of company products, services, processes, and policies

• Participate in team meetings, training sessions, and performance reviews to enhance service delivery

• Identify opportunities for process improvement and share client feedback with relevant departments

What Were Looking For:

• 2 years experience as a Customer Service Representative or similar role

• Strong listening skills and attention to detail

• Experience in handling call recordings or AI-assisted workflows is a plus

• Excellent verbal and written communication skills

• Ability to multitask and prioritize tasks in a fast-paced environment

• Typing speed of at least 40 words per minute

• Tech-savvy and comfortable working with CRM systems, AI tools, and various communication platforms

• A team player with a problem-solving mindset and strong sense of ownership

• High level of professionalism, reliability, and confidentiality

Why Youll Love Joining the CO Fam!

At Clark Outsourcing , were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia , giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever ? We cant wait to welcome you to the team!

Description
**Role** : Customer Service Associate (CSA) - Seasonal
**Job Type** : Fixed-term (Seasonal), Full-time
**Location** : Three E-com Center, MOA Complex, Pasay City
Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our **North America and United Kingdom (UK) markets/** customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work **on shifting schedules** and your work week is minimum **40 hours** , and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-oriented.
+ Friendly and customer-focused in every situation.
+ Ability to learn quickly and embrace change.
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Government mandated benefits.
**What should you prepare for your application?**
+ Government-issued IDs
+ Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
+ NBI Clearance - the certificate's _"date printed"_ or _"validity"_ should not be older than 90 days
**If this sounds like it's you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Basic Qualifications
**What qualifications do we need from you?**
+ Minimum age: 18 years old
+ Completed at least two years in college or Senior High Graduate; or
+ High school graduate (old curriculum) with at least one (1) year customer service experience; or,
+ Less than two years in college with at least one (1) year customer service experience.
+ Have the right to work in the Philippines without restrictions.
+ Strong communication skills in **English** (both written and oral fluency).
+ The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
+ Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
+ Understand and accept schedule changes based on business needs.
+ Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
+ The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
_Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build._
_Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates._