222 Collection jobs in the Philippines

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**As a Specialist II, Accounts Receivable, you will:**
+ Provide excellent credit and collection activities to Copeland customers.
+ Apply knowledge and system resources to walk through customers and verify symptoms and issues.
+ Review and release orders related to assigned accounts that are placed on hold in a timely manner.
+ Ensure individual transaction management is based on client agreements.
+ Escalate delinquent customers to the team leader, supervisor, and division POC for warranty cancellation, credit hold, credit limit decrease, etc.
+ Assist in the training of new hires and/or collection trainees.
+ Collaborate with the team to generate operational improvement initiatives that strive to improve the team's efficiency.
**Required Education, Experience, & Skills:**
+ Bachelor's degree in Business, Financial, or Accounting background.
+ At least 1 year of work experience in collections or customer service-related fields.
+ Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
+ Related experience in the shared services industry (business-to-business collections, order entry, customer service, accounts payable, cash applications, and receivables).
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. 
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

Manage and compile all proof of deliveries (POD) with customer purchase order document
- Verify and identify discrepancy of manual tax invoices versus system generated statements
- Prepare and issue SOA for long-standing accounts
- Processing and recording transactions
- Maintaining records regarding payments and account statuses
- Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts
- Generating reports and statements

**Minimum Qualifications**:

- With at least **three (3) years** of Billing and Collection/ Accounts Receivable experience
- Fluent in both written and spoken English and major local languages
- Exposed to Sales Order Management and Accounts Receivables modules of any ERP Systems
- Be reasonably detailed, numerate, and analytical
- Ability to multitask and remain positive
- Ability to build relationships with clients and internal departments
- Preferably have worked in healthcare or logistic industry
- **Willing to work on site**

Office Location: Lot 12 Blk 4 Phase 1 Doña Vicenta Subd. Sarenas St, Davao City

**Job Types**: Full-time, Permanent

**Benefits**:

- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How much notice are you required to give to your current employer?

**Education**:

- Bachelor's (required)

**Experience**:

- Billing and Collection: 3 years (preferred)

- Manage a portfolio of customer receivables and work by solving customer payment issues.
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. br>- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (Clients) questions and requests for information.
- Understand the AAMLO - Clients billing processes to provide guidance to customers, identify defects and drive resolution before escalating to AMs for approval.
- Understand the pain points of customers and solve our customer’s problems. < r>- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to Account Manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our customers and Account Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and collection needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
Qualifications
- Bachelors Degree.
- Prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs (an advantage but not required).
- Knowledge on Outlook, Word and Excel or similar desktop applications.
- Good Communications skills – Written & Verbal < r>- Proficient in Microsoft Excel and Word.
- Flexible to work in shifting schedule.
- Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Has the ability to prioritize, multi-task and work with minimal supervision.
- A person who is open to work with diverse teams with different cultures
- Newly Graduate are encourage to apply.

A Collection Executive is responsible for recovering outstanding payments from debtors, often by negotiating payment plans and resolving discrepancies, while adhering to legal and company policies. Their duties include contacting debtors, maintaining records of interactions, and ensuring compliance with regulations

We are looking for an experienced Collection Trainer.
br>Key Responsibilities:
Develop and deliver onboarding programs for new collection agents
Create training modules focused on collection techniques, negotiation, compliance, and customer service
Conduct refresher courses and workshops for existing staff
Provide one-on-one coaching and performance feedback
Measure training effectiveness through assessments and performance metrics
Maintain training documentation and prepare reports for leadership
Collaborate with QA, HR, and team leaders to align training with business goals

Qualifications:
8–10 years of experience as a BPO Trainer in Collections (Retail or B2C) < r>Strong leadership, communication, and interpersonal skills
Deep understanding of banking operations and operational leadership
Skilled in coaching, mentoring, and driving performance improvement
Knowledgeable in performance management and process compliance
Adaptable and committed to continuous learning
Amenable to onsite work in Taguig or MOA
Willing to work on an Australian shift

COLLECTION SPECIALIST QUALIFICATIONS
⦁ Bachelor's Degree in Finance, Accounting or any related field. br>⦁ rior exposure in collections, credit, and billing procedures is a plus. < r>⦁ S rong knowledge of collection strategies and negotiation techniques. < r>⦁ P oficiency in Microsoft office. < r>⦁ G od Communication and Interpersonal Skills < r>⦁ S rong organizational and time management skills with the ability to prioritize accounts. < r>
Open for fresh graduates

The Collection Associate is expected to support the day-to-day collection activities of the business unit. Responsible for updating accounts receivable (AR) reports for individual accounts. Key duties include participating in calls and responding to emails related to collections, following up on payments from accounts that are past due, and securing individual payments.

**About the Role:**
**Grade Level (for internal use):**
08
**S&P Global Corporate**
**The Role:** Specialist, Collections (EMEA)
**The Team:** The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.
**Key Responsibilities**
+ The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
+ Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
+ Accountable for all customer disputes and owning these through to resolution
+ To ensure that all activities undertaken are completed in line with our internal controls and published processes
+ Undertake Sales Ledger account reconciliations as required
+ Respond promptly and completely to both customer and internal enquiries
+ Escalation of debt issues to account manager & line manager
+ Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time
+ Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
+ Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
+ Assisting in the maintenance of customer contact information
+ Performing other related tasks as required
+ Assist in mutual support and knowledge sharing of the global Credit and Collections team
**Required Skills**
+ 2+ years of experience in B2B collections environment
+ Excellent verbal and written English communication
+ Excellent problem solving skill
+ Commitment to excellent customer service
+ Strong attention to detail, goal oriented
+ Ability to prioritize and manage multiple responsibilities and meet deadlines
+ Basic knowledge of MS Office Suite including Excel a plus
+ Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
**Work Requirements:**
+ Working Shift is strictly **3pm-12am PH Time**
+ Hybrid Setup with 2x a week onsite requirement (Thurs-Friday). Please note that this can change depending on business requirements.
+ Office Site is in Ortigas East, Pasig (Tiendesitas)
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)
**Job ID:** 319005
**Posted On:** 2025-08-12
**Location:** Pasig City, National Capital Region (Manila), Philippines

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
As a Collection Analyst, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.
Your Roles and Responsibilities
Environment
Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.
Problem solving
Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.
Communication
Clear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.
Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.
Impact
Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.
Per Process:
1. Credit, Collections, Disputes and Deductions:
a. Monitor assigned client portfolio and follow up with customers for overdue invoices.
b. Assist in resolving disputes or payment issues.
c. Maintain records of customer transactions and payment status
d. Adherence to the OTC Collections process within policy, with specific reference to
prompt collection and escalation actions.
e. Achieve collections targets as defined by Team Leader, Manager and contractual SLAs
or OLAs (CPI, KPI, GPI etc.).
f. Assist in reviewing customer credit limits and payment terms.
g. Flag potential credit risks to team lead or manager for issue resolution.
h. Maintain records of credit approvals and adjustments.
**Required technical and professional expertise**
1. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 1- 2 years of Experience in Order to Cash (O2C) with basic accounting knowledge and understanding of various accounting principles.
2. Good understanding or working knowledge of general finance and various finance concepts and principles.
3. Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
4. Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
5. Experience in participating and collaborating in team meetings to gather/share information
6. Ability to achieve individual and Business metrics
7. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
8.Intermediate knowledge and skills in MS Excel
9. Excellent written, oral and interpersonal communication skills
10. At least a year of accumulated experience in collection preferably, business to business collections (B2B).
11. At least a year of accumulated experience in collections support (voice support) is required.
12. At least a year of accumulated experience in collections support (voice support) is required.
13. At least a year of accumulated experience in disputes management is required.
14. Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy and delivering against deadlines.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.