296 Business Center Operation Assistant San Mateo jobs in the Philippines

**_What Customer Service Operations contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing services to customers relating to order processing; delivery; feedback and complaint; billing, general and product inquiry; order discrepancy; and product returns. Overall, acts as a liaison in problem-solving, research and problem/dispute resolution.
**Responsibilities**
+ Manages a team of high-performing front-line and back-office teams responsible for resolving customer inquiries and concerns
+ Provides high-quality customer service and regularly reports on the team's performance
+ Supervises a team of representatives, provides coaching, conducts performance evaluations and takes corrective actions as necessary, and assists with complex or unusual issues.
+ Collaborates/works with and acts as liaison to a variety of stakeholders or business partners (Sales, Supplier Team, Finance, and other support functions) for projects, initiatives, or problem-resolution
+ Understands customer needs and recommends operational changes as needed, to improve program performance.
+ Helps in the development and implementation of policies, procedures, and processes to ensure the customer service team operates with efficiency.
+ Ensures team members are equipped to perform their day-to-day tasks.
+ Participates in company/employee engagement activities
**_Qualifications_**
**Internal**
+ Open to the following job levels: M1, P3 and P2s with SME, POC experience
+ Should be in their current role for a minimum of one year
+ No PIP, DA or NTE; not under a prescriptive period
**External**
+ 2 or more years of experience in leading both entry and mid-level individual contributors, both from front-line and back-office teams, preferred (lateral)
+ 3 or more years of experience being a point-of-contact (POC) / acting team lead
+ Has worked closely with both entry and mid-level individual contributors, both from front-line and back-office teams, preferred (internal)
+ 5 or more years of experience in leading both entry and mid-level individual contributors, both from front-line and back-office teams, required (external)
+ Has experience working directly with Finance, Distribution Centers, Logistics, Sales/Account Management teams, Customer and other cross-functional teams
+ Background in healthcare/logistics/supply chain/customer management, preferred (external)
+ Intermediate/Practical application of the following tools (SFDC, Interactive Desktop, ICBM, Verint), required
+ Intermediate to advance knowledge/utilization of MS office applications and productivity tools
+ Has proven record of strong leadership (internal & external)
+ Strong communication and interpersonal skills
+ Bachelor's degree or equivalent work experience
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations, or business support staff
+ Administers and executes policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact on work unit operations and customers
+ Frequently interacts with subordinates, customers and peer groups at various management level
+ Interactions normally involve information exchange and basic problem
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

**_What Customer Service Management contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.
**_Qualifications_**
+ 12+ years of experience, preferred
+ At least 3 years of experience as a director, preferred
+ RCM experience in the US Healthcare space, an advantage
+ Bachelor's degree in related field, or equivalent work experience, preferred
**_What is expected of you and others at this level_**
+ Provides leadership to managers and experienced professional staff; may also manage front line supervisors
+ Manages an organizational budget
+ Develops and implements policies and procedures to achieve organizational goals
+ Assists in the development of functional strategy
+ Decisions have an extended impact on work processes, outcomes, and customers
+ Interacts with internal and/or external leaders, including senior management
+ Persuades others into agreement in sensitive situations while maintaining positive relationships
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Responsible for maintaining a high level of customer service while collecting outstanding payments, resolving disputes or issues and assisting order releases. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
1. Handle inbound calls from customers regarding outstanding balances
2. Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment
3. Maintain accurate records of customer interactions and payment status.
4. Support sales in order fulfillment related issues
5. Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues.
6. Meet or exceed monthly service level agreements.
**Required technical and professional expertise**
1. Previous experience in a collections or customer service role, preferably in a B2B inbound environment.
2. Strong communication and interpersonal skills.
3. Detail-oriented with strong organizational skills.
4. Ability to handle multiple tasks and prioritize workload.
5. Problem-solving skills and a customer-focused attitude.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Manulife Contact Center is looking for **Customer Service Representatives** who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
**Position Responsibilities**
+ Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
+ Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
+ Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources
+ Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
+ Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats
**Required Qualifications:**
+ **EXPERIENCE:** Preferably with call center experience (international voice). Open to SHS, HS, or college undergraduate with at least 2 years of international voice account experience.
+ **EDUCATION:** Completed 2 years in College, Associate Degree, or Bachelor's Degree
+ **SCHEDULE:** Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
+ **HYBRID WORK ARRANGEMENT:** Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Mactan Newtown, Lapu-lapu City
**Preferred Qualifications:**
+ Excellent English communication skills (spoken and writing)
+ Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
+ Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
+ Minimum keyboarding skills of at least 35 words per minute
+ Ability to multi-task and navigate multiple applications at the same time.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. This position documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。**
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. This position documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.
**社員タイプ:**
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。

**_What Customer Service Management contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.
**_Qualifications_**
+ 8-12 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**_Internal Qualifications_**
+ Minimum 1 year in current role
+ Currently a P3/M1, M2
+ Minimum of 3.0 / Meets rating in last Performance Review
**_What is expected of you and others at this level_**
+ Manages department operations and supervises professional employees, front line supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short term impact on work processes, outcomes and customers
+ Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
+ Interactions normally involve resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a **Representative II, Customer Service,** you get to echo this promise as Emerson's frontline representative, providing outstanding after-sales customer care experience. You will have the opportunity to exhibit your customer service skills and build positive relationships with our customers in every interaction, whether by phone or email. You will be responsible for handling customer inquiries and accurately processing purchase orders.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In This Role, Your Responsibilities Will Be:**
+ Provide professional and efficient customer service as guided by a defined process and procedure, using tools and systems, within the assigned function and scope of work.
+ Provide general product information, such as price and lead time, warranty, and RMA requests.
+ Process Order Management such as mailbox management, order entry, order status, and shipping discrepancies.
+ Provide accurate solutions for customer concerns, expedite orders, and return goods authorization.
+ Monitor the tracking, correction, and processing of missing, misread, or incomplete purchase orders.
+ Assist customer complaints, including but not limited to missed shipments, incorrect orders, and requests for credits.
**Who You Are:**
You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You have a strong drive for results and a high level of commitment to exceeding expectations. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people across different departments at any level.
**For This Role, You Will Need:**
+ Bachelor's degree in any four-year course.
+ 1 year of relevant experience gained from interactive customer service or related functions.
**Preferred Qualifications that Set You Apart:**
+ Background in offshore service operations is a plus.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
#LI-Hybrid
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Description
**Role** : Customer Service Associate (CSA) - Seasonal
**Job Type** : Fixed-term (Seasonal), Full-time
**Location** : Three E-com Center, MOA Complex, Pasay City
Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our **North America and United Kingdom (UK) markets/** customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work **on shifting schedules** and your work week is minimum **40 hours** , and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-oriented.
+ Friendly and customer-focused in every situation.
+ Ability to learn quickly and embrace change.
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Government mandated benefits.
**What should you prepare for your application?**
+ Government-issued IDs
+ Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
+ NBI Clearance - the certificate's _"date printed"_ or _"validity"_ should not be older than 90 days
**If this sounds like it's you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Basic Qualifications
**What qualifications do we need from you?**
+ Minimum age: 18 years old
+ Completed at least two years in college or Senior High Graduate; or
+ High school graduate (old curriculum) with at least one (1) year customer service experience; or,
+ Less than two years in college with at least one (1) year customer service experience.
+ Have the right to work in the Philippines without restrictions.
+ Strong communication skills in **English** (both written and oral fluency).
+ The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
+ Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
+ Understand and accept schedule changes based on business needs.
+ Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
+ The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
_Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build._
_Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates._