6,052 Branch Collections Associate jobs in the Philippines

Join one of the country's largest property ownership and landholding companies.

In our company, you will find a team that values you and your contribution. We recognize that much of our company's success depends upon the people within our organization—that is why we provide a supportive work environment to help our employees grow and thrive.

In addition to a competitive compensation and benefits package, we also offer our employees the opportunity to work within a warm, friendly and respectful environment. We provide trainings and encourage ongoing professional development for all. We value workplace wellness through our employee sports programs, fitness activities, and wellness seminars.   We also offer an above-industry medical coverage which starts on employee's 1st day including their qualified dependent/s.

If you possess a positive client-focused outlook, consider yourself as a motivated team player, and would like to share your experience and expertise in a company that values great talent, we want to hear from you. Apply with us now

Job Summary:

The role shall handle the after sales service needed by the buyers and provide an efficient and customer-centric approach to all buyer's concerns.

Job Responsibilities:

• Prepares welcome call/ welcome letter
• Prepares requests for holding checks/pull-out
• Collects all lacking documents of buyers
• Handles all buyer's request
• Sends soft copies of official receipts to buyers
• Certifies the completion of documents upon claiming of incentives
• Handles the turnover of titles and construction bond
• Other tasks aligned with the department's objectives

Qualifications:

• Graduate of Hospitality Management, Tourism, Psychology or any business-related course.
• Can deal with different kinds of personality and is customer centric.
• Self-driven, collaborative, and highly motivated team player
• Excellent verbal and written communication skills.
• Analytical and has excellent problem-solving skills
• Fresh graduates are welcome to apply.

Are you ready to make an impact? Join Infosys BPM as a Customer Service and jumpstart your career

Key Responsibilities:

• Responding to queries and providing assistance for questions and problems.
• Following up with customers to ensure full resolution of issues.
• Running reports to analyze common complaints and problems.
• Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions
• Perform assigned tasks and ad-hocs based on business need

Qualifications

• Graduate of bachelor's degree in any field (With or without BPO experience)
• 1st year completed in college with no back subject - minimum of 18 months BPO experience High School Graduate or Senior High School Graduate - minimum of 4 years BPO working experience
• We are also accepting Fresh college Graduates with no BPO experience for certain accounts.
• Good communication skills
• With no issues and concerns reporting onsite 100% in Clark,Pampanga. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

Job Scope

• Process Import Bookings and coordinate customer order with overseas agents
• Communicate with customers, service providers, airlines, shipping lines, overseas agent
• Shipment order tracking / status reports
• Job invoicing / processing creditor invoices
• Arranging transport / cartage
• Maintain safe and clean working area by complying with company policies and procedures

Qualifications

• Graduate of Customs Administration or related course
• More than 5 years experience in the industry (logistics, freight forwarding)
• Solid work exposure in the end to end activities of order processing
• Experience in using Cargowise/ ICS/ Excel
• Strong attention to detail
• Able to work autonomously
• Excellent Customer Service skills

Others:

• Permanent WFH* (terms and conditions apply).
• HMO and Life insurance coverage on the first day of work.
• Amenable to work on different shifts (AM, Mid, Night Shift)
• Company to provide internet allowance and PC.
• 20% Night Differential and Other Allowance
• Loyalty award and Others.

Resolving customer complaints

Answering customer queries

Processing orders and transactions

Keeping records of customer interactions

Providing product and service information

Delivering information about a company's offerings

Fulfilling customer requests

Process orders

Collecting customer feedback

• Coordinate and inquire rates and charges from overseas agents, shipping lines, and airlines for both air and sea import shipments.
• Prepare and provide timely and competitive quotations to clients based on their inquiries, specifically for assigned in-house key accounts.
• Process and manage bookings for import shipments related to assigned in-house key accounts, ensuring accurate and on-time handling.
• Conduct telemarketing and sales call visit activities to secure new clients and expand business with existing accounts, in line with company growth objectives.
• Prepare and submit monthly production reports to the immediate superior, reflecting account activity, quotations given bookings handled and secures business/lanes.
• Maintain strong communication and coordination with clients, agents, and internal teams to ensure excellent customer service and operational support.

Any other tasks that may be assigned.

Qualifications :

-Graduate of any business course.

-At least 1 year experience in import/export customer service or freight forwarding operations

-Cooperative, work oriented, focused, fast learner, initiative, efficient and must be computer literate.

Job Type: Full-time

Pay: From Php20,000.00 per month

Work Location: In person

Job Summary:

We are looking for a Customer Care Associate who will be the first point of contact for our clients, guests, and employees. The ideal candidate must have a pleasing personality, excellent communication skills, and a professional appearance, as they will represent the company at the front desk and through various customer touchpoints.

Key Responsibilities:

• Greet visitors and clients warmly and professionally.
• Answer and direct phone calls and inquiries efficiently.
• Manage the reception area to ensure cleanliness and orderliness.
• Handle customer queries and concerns with courtesy and efficiency.
• Assist in scheduling appointments, meetings, or calls.
• Maintain logs for incoming and outgoing correspondence or deliveries.
• Support basic administrative tasks (e.g., filing, scanning, email handling).
• Coordinate with other departments for guest/client needs.
• Monitor office supplies and assist in reordering when necessary.

Qualifications:

• High school graduate or college level preferred.
• Prior experience in front desk, receptionist, or customer service roles is an advantage.
• With a pleasing personality, professional appearance, and good hygiene.
• Excellent verbal and written communication skills.
• Proficient in MS Office applications (Word, Excel, Outlook).
• Friendly, organized, and service-oriented.
• Can multitask and handle pressure with grace and confidence.

Job Types: Full-time, Permanent

Pay: From Php19,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Comp Package:

• Basic Pay: 27,000
• Upfront Allowance: 3,000
• Performance Bonus: Up to 10, ,000 Sign on Bonus

Job Overview:

We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and amenities. This role involves providing top-tier service while maintaining a positive and professional attitude.

Key Responsibilities:

• Handle inbound or outbound calls with hotel guests and potential customers.
• Assist with hotel reservations, cancellations, and modifications in a timely manner.
• Provide accurate information on hotel rates, availability, policies, and promotions.
• Resolve guest concerns and inquiries regarding hotel services and booking-related issues.
• Ensure customer satisfaction by delivering efficient and effective solutions.
• Process booking requests, modifications, and cancellations following company policies.
• Maintain accurate records of all customer interactions using CRM tools and other company systems.

Qualifications:

• Senior High school graduate
  .
• At least
  1 year experience
  in
  customer service
  , preferably in a hotel/reservation-related role in the
  BPO Industry
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with hotel reservation systems (e.g., Opera, Amadeus, etc.) is an advantage.
• Flexibility to work various shifts including nights, weekends, and holidays.

Grow your career in the financial industry Join us as a CSR for our Financial Account.

Location: BGC

Qualifications:

• Completed at least 1st year in college with no back subjects
• Minimum 18 months Customer Service (Fraud/Financial/Banking/Telco Account) BPO work experience
• Good Communication Skills
• With no issues working onsite 100% in our BGC, Taguig office
• With no issues working on night shifts, shifting schedule, weekends & holidays

Perks and Benefits:

• Earn up to 30K Salary Package
• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Training
• We value Inclusion and Diversity

Send your application now to

You may also send your resume to Viber:

Job Types: Full-time, Permanent

Pay: Up to Php30,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance

Application Question(s):

• Highest educational attainment:
• Total experience in BPO international voice account:
• Total experience in BPO Financial account:

Language:

• English (Required)

Work Location: In person

Are you ready to make an impact? Join Infosys BPM as a Customer Service Specialist and jumpstart your career

Key Responsibilities:

• Respond to customer queries and provide assistance with questions and concerns
• Follow up with customers to ensure full resolution of issues
• Run reports to analyze common complaints and problems
• Use knowledge base information to address inquiries and escalate to a supervisor or lead when information is unclear or unavailable

Job Highlights:

• Competitive salary package
• HMO for employee and 2 dependents
• Performance bonus
• Career development opportunities

Qualifications

• At least 1st year completed in college
• Minimum 18 months Customer Service (Fraud/Financial/Banking/Telco Account) BPO work experience
• We are open for High School Graduate with a minimum of 4 years BPO working experience
• Good communication skills
• With no issues working onsite 100% in our BGC, Taguig office
• With no issues working on night shifts, shifting schedule, weekends & holidays

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"