What Jobs are available for Bilingual Portuguese in the Philippines?

Summary of This Role

• Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

Minimum Qualifications

• High School Diploma or Equivalent
• At least 1 year of experience in a customer support role within a contact center or BPO environment
• Comfortable using CRM or ticketing platforms to log and resolve issues
• Strong English and Portuguese communication skills - both verbal and written.
• Excellent customer service skills, with the ability to remain professional and composed under pressure
• Must be willing to work in a Pure Voice support account
• Required Language: English & Portuguese
• Willing to work onsite at Vertis North, Quezon City
• Amenable to shifting schedules, including weekends and holidays

Preferred Qualifications

• Proficient in Portuguese, both Spoken and Written

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

The Role:

Hytech is hiring a Portuguese-Speaking Customer Service Associate
Candidates should be at the Associate or Senior Associate level, fluent in Spanish and English, and have customer service experience.

Duties and Responsibilities:

• Assist customers via email and live chat (minimal voice calls)
• Review, verify, and process client documentation and account requests
• Handle daily servicing tasks such as withdrawals and general inquiries
• Collaborate with internal teams to resolve issues efficiently
• Deliver empathetic, professional support with a customer-first mindset

What We're Looking For:

• Fluency in both 
  Portuguese
  and English (DELE B2+ preferred)
• At least 2 years of experience as a Portuguese Bilingual in the BPO industry
• Strong attention to detail and a collaborative attitude
• Must be able to 
  read, write, and speak
   Portuguese
• Must be able to communicate in 
  English
   as well
• Customer service-related experience required

Who we are:

Hytech
is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide.

As a group company, we have an expansive network of brands situated across the globe, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team:

We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage.

What we do:

We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services.

From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals.

What to expect:

• Career Growth
• Achieve a fulfilling career by joining a pioneering account. Utilize all your potential while collaborating with dynamic individuals.
• Competitive Salary
• The chance to earn a fair wage is the reward for a job well done. In our business, we put it into action.
• Positive Working Environment
• We always aimed to create a stunning workplace that we would be proud to work in, but more importantly, one where employees are always motivated to report to
• Work-life balance
  -
   we value the wellness of our employees and ensure that they get to work here that brings them joy and fulfillment

Company Perks:

• Night Differential Pay of 10%
   (10:00 PM – 6:00 AM)
• Weekend Allowance
   for full Saturday or Sunday shifts
• Career Advancement
   with regional exposure
• Inclusive Work Culture
   that values teamwork and respect
• Fun Perks
  : Team buildings, birthday treats, free snacks & drinks
• Prime Office Location
   near SM Megamall and Robinsons Galleria

Why Join Us?

At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you.

Ready to take the next step? Click the
"Apply Now
" button and let's connect Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at 

.

We look forward to welcoming you aboard

The Role:

Hytech
is hiring a Portuguese-Speaking Customer Service Associate Candidates should be at the Associate or Senior Associate level, fluent in Spanish and English, and have customer service experience.

Duties and Responsibilities:

• Assist customers via email and live chat (minimal voice calls)
• Review, verify, and process client documentation and account requests
• Handle daily servicing tasks such as withdrawals and general inquiries
• Collaborate with internal teams to resolve issues efficiently
• Deliver empathetic, professional support with a customer-first mindset

What We're Looking For:

• Fluency in both Portuguese and English (DELE B2+ preferred)
• At least 2 years of experience as a Portuguese Bilingual in the BPO industry
• Strong attention to detail and a collaborative attitude
• Must be able to read, write, and speak Portuguese
• Must be able to communicate in English as well
• Customer service-related experience required

Who we are:

Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide.

As a group company, we have an expansive network of brands situated across the globe, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team:

We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage.

What we do:

We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services.

From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals.

What to expect:

• Career Growth - Achieve a fulfilling career by joining a pioneering account. Utilize all your potential while collaborating with dynamic individuals.
• Competitive Salary - The chance to earn a fair wage is the reward for a job well done. In our business, we put it into action.
• Positive Working Environment - We always aimed to create a stunning workplace that we would be proud to work in, but more importantly, one where employees are always motivated to report to
• Work-life balance - we value the wellness of our employees and ensure that they get to work here that brings them joy and fulfillment

Company Perks:

• Night Differential Pay of 10% (10:00 PM – 6:00 AM)
• Weekend Allowance for full Saturday or Sunday shifts
• Career Advancement with regional exposure
• Inclusive Work Culture that values teamwork and respect
• Fun Perks: Team buildings, birthday treats, free snacks & drinks
• Prime Office Location near SM Megamall and Robinsons Galleria

Why Join Us?

At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you.

Ready to take the next step? Click the "Apply Now" button and let's connect Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at

We look forward to welcoming you aboard

Job Description Summary:

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Job Description:

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems in English and Portuguese.

• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

Qualifications:

• Must be fluent in both English and Portuguese (speaking, reading ad writing).

• Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information

• At least 1 year Customer service orientation/skills and Call center experience required.

• Excellent oral and written communication skills/Professional Phone Manner

• Ability to communicate actions being taken for resolution based on process direction

• Schedule Flexibility and willing to work On-site in Eastwood.

• Aptitude to listen to caller's description of problem; interpret, summarize and document

• Ability to handle stressful situations and bond professionally with frustrated customers