31 Jobs in Doña Remedios Trinidad

Job Title:
2025 Delivery Operations GVPAD - Sr Operations Manager
Job Description
The Sr Mgr Operations is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
Essential Functions/Core Responsibilities
+ Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
+ Ensures program has proficient training, staff development, and effective employee relation/recognition programs
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Ensure that the operations is in compliance with active contracts
+ Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
+ Partnering with Business Development to leverage and expand new business from client(s)
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
+ Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends
+ Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
+ Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events
Candidate Profile
+ Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Demonstrated ability to take initiative and ownership with focus on continuous improvement
+ Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
+ Willingness to work a flexible schedule
Career Framework Role
Provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title: 2025 Assessments Only GVPTP (Evergreen) Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made + Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies + Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates + Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies + Support and manage the program together with other Team Leaders and Managers + Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements + Manage team members on their performance on a regular basis, and write and deliver performance appraisal. + The Team Leader's role is a managerial level position, a position reposed with trust and confidence. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: PHL Quezon City - Tera Tower 1st Floor Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Workforce Management -Luzon - Tonichi - 2023
Job Description
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**QUALIFICATIONS**
- Graduate of Any four year course
- With experience in the same field is an advantage
- With Professional Drivers License
- Strong Communication and Organizational Skills
- Computer Literate

**JOB DESCRIPTION**
- Purchase all the necessary materials/services needed for daily operation of the company.
- Regularly monitors stock level requirement.
- Oversees all of the vendors that supply the company with the items it needs to operate properly.
- Shops around to find the best vendors at the most reasonable price.
- Handles all the paper works involved with purchasing, delivery of supplies and materials.
- Responsible in canvassing items or services with the minimum of three (3) suppliers or contractors.
- Updates from time to time the requesting department about the status of their request.
- Performs other related duties that may be assigned from time to time by the immediate superior

**Job Types**: Full-time, Permanent

**Salary**: Php12,000.00 - Php13,000.00 per month

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Quarterly bonus

The Leasing Manager is responsible for all leasing functions, which may include reviewing and negotiating lease transactions and agreements. Oversees completion of all necessary paperwork and ensures proper customer service. Responsible for the productivity and budgetary performance of the leasing operations department.

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Bocaue, Bulacan: Reliably commute or planning to relocate before starting work (required)

With or Without BPO experience
- Career shifters are welcome
- High school graduates are welcome
- With good English communication skills
- MUST not be currently employed/studying
- Willing to attend Zoom Interview

**Salary**: Php14,000.00 - Php25,000.00 per month

Schedule:

- 8 hour shift

Ability to commute/relocate:

- San Jose del Monte, Bulacan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Junior High School (required)

**Language**:

- English (required)

1. Maintains payroll information by collecting, calculating, and entering data from the Time keeping In-Charge every 15th and 30th of the month.
2. Updates payroll records by entering changes in exemptions, savings deductions, and job title and department/division transfers.
3. Prepares reports by compiling summaries of earnings, taxes, deductions, leave, additional, non-taxable wages and statutory benefits of the employees.
4. Resolves payroll discrepancies by collecting and analyzing information.
5. Provides payroll information by answering questions and requests.
6. Maintains payroll operations by following policies and procedures; reporting needed changes.
7. Maintains employee confidence and protects payroll operations by keeping information confidential.
8. Contributes to team effort by accomplishing related results as needed.
9. Prepares employees commissions and incentives.

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Bocaue, Bulacan: Reliably commute or planning to relocate before starting work (required)

Develops and maintains a human resources system that meets top management information needs
Writes directives advising department managers of company policy regarding equal employment opportunities, compensation and employee benefits
Writes and delivers presentations to corporate managers regarding human resources policies and practices
Administers performance review program to ensure effectiveness, compliance and equity within organization
Administers salary administration program to ensure compliance and equity within organization.
Analyses wage and salary reports data to determine competitive compensation plan
Handles all employee relations issues in consultation with the President and VP Operation. Ensure compliance with the labor laws by communicating training and performing audits. Manage, investigate and provide consultative services in regards to all disciplinary action investigate and provide consultative services in regards to all disciplinary, charges and lawsuits.
Provides human resources strategic counsel to designated leadership team. Ensure human resources related programs and processes are implemented that will help drive bottom-line results productivity and developments of employees. Communicate and link closely with the operations in regards to budgeting, hiring paperwork, staff approval process and HR programs.

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Bocaue, Bulacan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Human Resources Manager: 1 year (preferred)

**Language**:

- English (preferred)