195 jobs in UnitedHealth Group

**Requisition number:**
**Job category:** Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Perform daily operational activities as a Tanium Administrator, including client health monitoring, platform health checks, and taking corrective actions as required
+ Manage Tanium RBAC configurations, including User groups, Personas, Content sets, Computer groups, Module action groups
+ Develop and maintain custom Tanium sensors and packages to meet operational and business requirements
+ Plan and execute client and platform upgrades, ensuring version consistency across deployed products and policies
+ Evaluate and validate new Tanium features in staging or test environments prior to production rollout
+ Handle complex business use cases and operationalize Tanium solutions accordingly
+ Administer and support Tanium modules including Core, Asset, Discover, Impact, Reveal, Comply, Patch, Deploy
+ Coordinate with Tanium Technical Support and internal teams to resolve critical or escalated issues
+ Create and maintain comprehensive Tanium documentation, including configuration standards, SOPs, and operational guides
+ Conduct knowledge sharing sessions for operations and functional teams to improve platform adoption and efficiency
+ Collaborate with functional teams to integrate Tanium with compatible tools and platforms
+ Administer, maintain, and operate the CrowdStrike and Microsoft Defender for Endpoint platform for assigned clients
+ Perform daily endpoint security checks, including sensor status, agent connectivity and policy compliance
+ Coordinate containment actions such as device isolation, process termination and file quarantine
+ Support SOC/SIR teams during incident response and escalation scenarios
+ Manage and maintain EDR policies including - Prevention and Detection policies, Real-Time Protection, Attack Surface Reduction rules, Behavioral detection tuning
+ Configure and manage exclusions, whitelisting and false-positive handling
+ Create and maintain dashboards and reports for - Endpoint compliance, EDR metrics
+ Troubleshoot EDR agent issues including - Sensor health problems, Performance degradation, Policy conflicts, Update failures
+ Work closely with Endpoint and Infrastructure team to resolve conflicts
+ Develop and maintain EDR SOPs, runbooks, and operational documentation
+ Analyze, troubleshoot, and resolve platform related issues across Tanium and EDR environments
+ Automate routine administrative tasks to improve operational efficiency
+ Support transformation initiatives and projects as required by the organization
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 4+ years of experience with Tanium Administration, Microsoft Defender for Endpoint, Crowdstrike
+ 3+ years of experience in IT infrastructure operations or a similar role
+ Proven hands-on experience administering the Tanium platform, with solid expertise in the Patch module
+ Hands-on experience with OS and application patching at scale using Tanium Patch or similar endpoint management tools
+ Experience managing Microsoft Defender for Endpoint, including exclusions, troubleshooting, and fine tuning endpoint security configurations
+ Experience performing vulnerability scans using Tanium Comply or equivalent solutions
+ Knowledge of IT security best practices and experience implementing security controls on end user devices
+ Solid understanding of vulnerability management and patch lifecycle best practices
+ Familiarity with ITIL processes and best practices
+ Proven ability to troubleshoot:
+ OS and application errors
+ Connectivity and performance issues
+ Proven excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
+ Demonstrated proactive approach to identifying and resolving technical issues
+ Willingness to work in shifts, including weekends and holidays, as required
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Requisition number:**
**Job category:** Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Perform daily operational activities as a Tanium Administrator, including client health monitoring, platform health checks, and taking corrective actions as required
+ Manage Tanium RBAC configurations, including User groups, Personas, Content sets, Computer groups, Module action groups
+ Develop and maintain custom Tanium sensors and packages to meet operational and business requirements
+ Plan and execute client and platform upgrades, ensuring version consistency across deployed products and policies
+ Evaluate and validate new Tanium features in staging or test environments prior to production rollout
+ Handle complex business use cases and operationalize Tanium solutions accordingly
+ Administer and support Tanium modules including Core, Asset, Discover, Impact, Reveal, Comply, Patch, Deploy
+ Coordinate with Tanium Technical Support and internal teams to resolve critical or escalated issues
+ Create and maintain comprehensive Tanium documentation, including configuration standards, SOPs, and operational guides
+ Conduct knowledge sharing sessions for operations and functional teams to improve platform adoption and efficiency
+ Collaborate with functional teams to integrate Tanium with compatible tools and platforms
+ Administer, maintain, and operate the CrowdStrike and Microsoft Defender for Endpoint platform for assigned clients
+ Perform daily endpoint security checks, including sensor status, agent connectivity and policy compliance
+ Coordinate containment actions such as device isolation, process termination and file quarantine
+ Support SOC/SIR teams during incident response and escalation scenarios
+ Manage and maintain EDR policies including - Prevention and Detection policies, Real-Time Protection, Attack Surface Reduction rules, Behavioral detection tuning
+ Configure and manage exclusions, whitelisting and false-positive handling
+ Create and maintain dashboards and reports for - Endpoint compliance, EDR metrics
+ Troubleshoot EDR agent issues including - Sensor health problems, Performance degradation, Policy conflicts, Update failures
+ Work closely with Endpoint and Infrastructure team to resolve conflicts
+ Develop and maintain EDR SOPs, runbooks, and operational documentation
+ Analyze, troubleshoot, and resolve platform related issues across Tanium and EDR environments
+ Automate routine administrative tasks to improve operational efficiency
+ Support transformation initiatives and projects as required by the organization
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 4+ years of experience with Tanium Administration, Microsoft Defender for Endpoint, Crowdstrike
+ 3+ years of experience in IT infrastructure operations or a similar role
+ Proven hands-on experience administering the Tanium platform, with solid expertise in the Patch module
+ Hands-on experience with OS and application patching at scale using Tanium Patch or similar endpoint management tools
+ Experience managing Microsoft Defender for Endpoint, including exclusions, troubleshooting, and fine tuning endpoint security configurations
+ Experience performing vulnerability scans using Tanium Comply or equivalent solutions
+ Knowledge of IT security best practices and experience implementing security controls on end user devices
+ Solid understanding of vulnerability management and patch lifecycle best practices
+ Familiarity with ITIL processes and best practices
+ Proven ability to troubleshoot:
+ OS and application errors
+ Connectivity and performance issues
+ Proven excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
+ Demonstrated proactive approach to identifying and resolving technical issues
+ Willingness to work in shifts, including weekends and holidays, as required
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Requisition number:**
**Job category:** Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Perform daily operational activities as a Tanium Administrator, including client health monitoring, platform health checks, and taking corrective actions as required
+ Manage Tanium RBAC configurations, including User groups, Personas, Content sets, Computer groups, Module action groups
+ Develop and maintain custom Tanium sensors and packages to meet operational and business requirements
+ Plan and execute client and platform upgrades, ensuring version consistency across deployed products and policies
+ Evaluate and validate new Tanium features in staging or test environments prior to production rollout
+ Handle complex business use cases and operationalize Tanium solutions accordingly
+ Administer and support Tanium modules including Core, Asset, Discover, Impact, Reveal, Comply, Patch, Deploy
+ Coordinate with Tanium Technical Support and internal teams to resolve critical or escalated issues
+ Create and maintain comprehensive Tanium documentation, including configuration standards, SOPs, and operational guides
+ Conduct knowledge sharing sessions for operations and functional teams to improve platform adoption and efficiency
+ Collaborate with functional teams to integrate Tanium with compatible tools and platforms
+ Administer, maintain, and operate the CrowdStrike and Microsoft Defender for Endpoint platform for assigned clients
+ Perform daily endpoint security checks, including sensor status, agent connectivity and policy compliance
+ Coordinate containment actions such as device isolation, process termination and file quarantine
+ Support SOC/SIR teams during incident response and escalation scenarios
+ Manage and maintain EDR policies including - Prevention and Detection policies, Real-Time Protection, Attack Surface Reduction rules, Behavioral detection tuning
+ Configure and manage exclusions, whitelisting and false-positive handling
+ Create and maintain dashboards and reports for - Endpoint compliance, EDR metrics
+ Troubleshoot EDR agent issues including - Sensor health problems, Performance degradation, Policy conflicts, Update failures
+ Work closely with Endpoint and Infrastructure team to resolve conflicts
+ Develop and maintain EDR SOPs, runbooks, and operational documentation
+ Analyze, troubleshoot, and resolve platform related issues across Tanium and EDR environments
+ Automate routine administrative tasks to improve operational efficiency
+ Support transformation initiatives and projects as required by the organization
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 4+ years of experience with Tanium Administration, Microsoft Defender for Endpoint, Crowdstrike
+ 3+ years of experience in IT infrastructure operations or a similar role
+ Proven hands-on experience administering the Tanium platform, with solid expertise in the Patch module
+ Hands-on experience with OS and application patching at scale using Tanium Patch or similar endpoint management tools
+ Experience managing Microsoft Defender for Endpoint, including exclusions, troubleshooting, and fine tuning endpoint security configurations
+ Experience performing vulnerability scans using Tanium Comply or equivalent solutions
+ Knowledge of IT security best practices and experience implementing security controls on end user devices
+ Solid understanding of vulnerability management and patch lifecycle best practices
+ Familiarity with ITIL processes and best practices
+ Proven ability to troubleshoot:
+ OS and application errors
+ Connectivity and performance issues
+ Proven excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
+ Demonstrated proactive approach to identifying and resolving technical issues
+ Willingness to work in shifts, including weekends and holidays, as required
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Requisition number:**
**Job category:** Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
As a Major Incident & Problem Coordinator, they will play a critical role in facilitating and governing response activities for high-priority IT incidents and problems across Care Delivery Organizations. They will work closely with support teams, engineers, and third-party vendors to drive rapid resolution of major incidents, minimize business impact, and restore services quickly. In addition, you will govern the complete lifecycle of problem records and tasks, ensuring robust root-cause analysis (RCA) and the implementation of long-term corrective actions. This is an exciting opportunity to utilize advanced collaboration, analytical, and enterprise-approved AI tools to ensure high availability and reliability for critical healthcare service operations.
**Primary Responsibilities:**
+ Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
+ Evaluate emerging trends to inform solution design and strategic innovation
+ Provide rapid response to high-priority major incidents, coordinating and joining war rooms within defined SLA response targets to facilitate immediate remediation
+ Coordinate with support teams and third-party vendor resources to drive service restoration and complete ITSM record documentation in compliance with enterprise policies
+ Evaluate risks and potential impacts for emergency change requests and utilize standard ITSM Change Enablement/Management processes to restore service quickly
+ Document precise major incident event timelines and manage continuous status updates across designated enterprise incident collaboration channels
+ Compose and distribute timely, audience-appropriate executive summary communications to keep key business and technical stakeholders informed
+ Perform problem management governance by establishing clear problem statements, managing problem records, and tracking assigned action items and problem tasks (PTASKs) to resolution
+ Perform regular follow-up with record assignees, ensuring progress through the problem-management lifecycle within designated targets and SLAs
+ Capture key discussion points and notes during weekly problem governance reviews, and compile problem closure recaps for relevant stakeholders
+ Participate in rotating on-call schedules to ensure seamless 24/7/365 coverage
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 2+ years of experience coordinating major incident response and service restoration activities within an ITIL framework
+ 2+ years of experience governing problem records, driving root-cause analysis (RCA), and managing action items
+ 1+ years of experience working with enterprise IT Service Management (ITSM) platforms (such as ServiceNow)
+ Proven ability to analyze complex technical problems and coordinate multi-disciplinary teams under high-pressure scenarios
+ Proven solid written and verbal communication skills with a demonstrated ability to translate technical issues into clear updates for non-technical business stakeholders
+ Proven ability to work rotating shifts and participate in on-call rotations to support a 24/7/365 operational environment
**Preferred Qualifications:**
+ ITIL Certification (Foundations v3/v4, and/or ITIL Intermediate Service Operations)
+ Skilled hands-on experience utilizing the ServiceNow cloud computing platform
+ Experience leveraging enterprise AI tools or virtual assistants to automate tasks, summarize incident timelines, or improve process efficiency
+ Experience working in a healthcare IT or clinical systems support environment
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Requisition number:**
**Job category:** Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
As a Major Incident & Problem Coordinator, they will play a critical role in facilitating and governing response activities for high-priority IT incidents and problems across Care Delivery Organizations. They will work closely with support teams, engineers, and third-party vendors to drive rapid resolution of major incidents, minimize business impact, and restore services quickly. In addition, you will govern the complete lifecycle of problem records and tasks, ensuring robust root-cause analysis (RCA) and the implementation of long-term corrective actions. This is an exciting opportunity to utilize advanced collaboration, analytical, and enterprise-approved AI tools to ensure high availability and reliability for critical healthcare service operations.
**Primary Responsibilities:**
+ Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
+ Evaluate emerging trends to inform solution design and strategic innovation
+ Provide rapid response to high-priority major incidents, coordinating and joining war rooms within defined SLA response targets to facilitate immediate remediation
+ Coordinate with support teams and third-party vendor resources to drive service restoration and complete ITSM record documentation in compliance with enterprise policies
+ Evaluate risks and potential impacts for emergency change requests and utilize standard ITSM Change Enablement/Management processes to restore service quickly
+ Document precise major incident event timelines and manage continuous status updates across designated enterprise incident collaboration channels
+ Compose and distribute timely, audience-appropriate executive summary communications to keep key business and technical stakeholders informed
+ Perform problem management governance by establishing clear problem statements, managing problem records, and tracking assigned action items and problem tasks (PTASKs) to resolution
+ Perform regular follow-up with record assignees, ensuring progress through the problem-management lifecycle within designated targets and SLAs
+ Capture key discussion points and notes during weekly problem governance reviews, and compile problem closure recaps for relevant stakeholders
+ Participate in rotating on-call schedules to ensure seamless 24/7/365 coverage
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 2+ years of experience coordinating major incident response and service restoration activities within an ITIL framework
+ 2+ years of experience governing problem records, driving root-cause analysis (RCA), and managing action items
+ 1+ years of experience working with enterprise IT Service Management (ITSM) platforms (such as ServiceNow)
+ Proven ability to analyze complex technical problems and coordinate multi-disciplinary teams under high-pressure scenarios
+ Proven solid written and verbal communication skills with a demonstrated ability to translate technical issues into clear updates for non-technical business stakeholders
+ Proven ability to work rotating shifts and participate in on-call rotations to support a 24/7/365 operational environment
**Preferred Qualifications:**
+ ITIL Certification (Foundations v3/v4, and/or ITIL Intermediate Service Operations)
+ Skilled hands-on experience utilizing the ServiceNow cloud computing platform
+ Experience leveraging enterprise AI tools or virtual assistants to automate tasks, summarize incident timelines, or improve process efficiency
+ Experience working in a healthcare IT or clinical systems support environment
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Requisition number:**
**Job category:** Nursing
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Assesses and interprets customer needs and requirements
+ Identifies solutions to non-standard requests and problems
+ Solves moderately complex problems and/or conducts moderately complex analyses
+ Works with minimal guidance; seeks guidance on only the most complex tasks
+ Translates concepts into practice
+ Provides explanations and information to others on difficult issues
+ Coaches, provides feedback, and guides others
+ Acts as a resource for others with less experience
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Graduate of Bachelor Science in Nursing
+ PHRN with active license
+ 1+ years of hospital experience
+ Willing to work onsite at One Ayala Makati
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Requisition number:**
**Job category:** Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Perform daily operational activities as a Tanium Administrator, including client health monitoring, platform health checks, and taking corrective actions as required
+ Manage Tanium RBAC configurations, including User groups, Personas, Content sets, Computer groups, Module action groups
+ Develop and maintain custom Tanium sensors and packages to meet operational and business requirements
+ Plan and execute client and platform upgrades, ensuring version consistency across deployed products and policies
+ Evaluate and validate new Tanium features in staging or test environments prior to production rollout
+ Handle complex business use cases and operationalize Tanium solutions accordingly
+ Administer and support Tanium modules including Core, Asset, Discover, Impact, Reveal, Comply, Patch, Deploy
+ Coordinate with Tanium Technical Support and internal teams to resolve critical or escalated issues
+ Create and maintain comprehensive Tanium documentation, including configuration standards, SOPs, and operational guides
+ Conduct knowledge sharing sessions for operations and functional teams to improve platform adoption and efficiency
+ Collaborate with functional teams to integrate Tanium with compatible tools and platforms
+ Administer, maintain, and operate the CrowdStrike and Microsoft Defender for Endpoint platform for assigned clients
+ Perform daily endpoint security checks, including sensor status, agent connectivity and policy compliance
+ Coordinate containment actions such as device isolation, process termination and file quarantine
+ Support SOC/SIR teams during incident response and escalation scenarios
+ Manage and maintain EDR policies including - Prevention and Detection policies, Real-Time Protection, Attack Surface Reduction rules, Behavioral detection tuning
+ Configure and manage exclusions, whitelisting and false-positive handling
+ Create and maintain dashboards and reports for - Endpoint compliance, EDR metrics
+ Troubleshoot EDR agent issues including - Sensor health problems, Performance degradation, Policy conflicts, Update failures
+ Work closely with Endpoint and Infrastructure team to resolve conflicts
+ Develop and maintain EDR SOPs, runbooks, and operational documentation
+ Analyze, troubleshoot, and resolve platform related issues across Tanium and EDR environments
+ Automate routine administrative tasks to improve operational efficiency
+ Support transformation initiatives and projects as required by the organization
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 4+ years of experience with Tanium Administration, Microsoft Defender for Endpoint, Crowdstrike
+ 3+ years of experience in IT infrastructure operations or a similar role
+ Proven hands-on experience administering the Tanium platform, with solid expertise in the Patch module
+ Hands-on experience with OS and application patching at scale using Tanium Patch or similar endpoint management tools
+ Experience managing Microsoft Defender for Endpoint, including exclusions, troubleshooting, and fine tuning endpoint security configurations
+ Experience performing vulnerability scans using Tanium Comply or equivalent solutions
+ Knowledge of IT security best practices and experience implementing security controls on end user devices
+ Solid understanding of vulnerability management and patch lifecycle best practices
+ Familiarity with ITIL processes and best practices
+ Proven ability to troubleshoot:
+ OS and application errors
+ Connectivity and performance issues
+ Proven excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
+ Demonstrated proactive approach to identifying and resolving technical issues
+ Willingness to work in shifts, including weekends and holidays, as required
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Requisition number:**
**Job category:** Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Position Summary**
As a Sr. Major Incident & Problem Coordinator, you will join the ETIPS - CIOP Dedicated Operations for Clinical eXperience (DocX) team supporting Optum Care Delivery. In this senior role, you will be responsible for driving rapid response and facilitation during high-priority IT incidents to minimize clinical impact. You will also oversee the end-to-end governance of problem records and tasks, ensure thorough root-cause analysis (RCA) and implement corrective actions to prevent future recurrences. Working remotely, you will leverage enterprise-approved ITSM platforms and advanced AI collaboration tools to support high availability and service restoration across our clinical operations.
This position follows a hybrid schedule.
**Primary Responsibilities:**
+ Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement, while evaluating emerging trends to inform strategic innovation
+ Provide rapid response to clinical-impacting major incidents (P1/P2/P3), establishing and joining war rooms within defined response SLAs
+ Lead war rooms utilize defined playbooks, coordinating with cross-functional support teams and third-party vendors to restore services quickly
+ Evaluate operational risk and utilize the change enablement process for emergency change requests required during major incident break-fixes
+ Compose and distribute timely, audience-appropriate executive summary communications detailing critical incident updates and resolution status
+ Govern the complete lifecycle of problem records and tasks (PRBs/PTASKs), ensuring robust root cause analysis (RCA) and compliance with enterprise policies
+ Schedule and facilitate working sessions for escalated problems to identify root causes, preventative measures, and long-term improvement opportunities
+ Participate in weekly problem governance reviews, capturing detailed technical notes and publishing problem closure recaps
+ Create and maintain team documentation, providing feedback and instruction to team members and operational leadership
+ Participate in rotating shifts and on-call schedules to ensure 24/7/365 coverage
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 4+ years of experience coordinating and driving Major Incident response and service restoration activities in alignment with ITIL Incident Management best practices
+ 2+ years of experience coordinating or governing problem records in alignment with ITIL Problem Management best practices
+ Skilled experience with the ServiceNow cloud computing platform for IT Service Management (ITSM)
+ Proven excellent verbal and written communication skills with a demonstrated ability to write clear, audience-appropriate executive summaries for technical and non-technical stakeholders
+ Demonstrated ability to work rotating shifts and participate in on-call schedules to support a 24/7/365 operational healthcare environment
+ Dedicated remote work environment with a reliable high-speed internet connection
**Preferred Qualifications:**
+ ITIL Certified (Foundations v3, Foundations v4, and/or ITIL Intermediate Service Operations)
+ Experience utilizing Microsoft Office Suite (MS Suite) for data tracking, documentation, and reporting
+ Experience utilizing enterprise-approved AI tools or virtual assistants to automate tasks, summarize incident timelines, or optimize reporting workflows
+ Experience supporting clinical or healthcare systems and coordinating with medical operation stakeholders
+ Experience creating, updating, and reviewing operational support team documentation and training materials
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Requisition number:**
**Job category:** Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Be able to work on Manual Provisioning tasks also which related to granting, revoking access of Joiners, Movers, Levers and rehires
+ Be able to do work as individual contributor for IAM related deliverables. Successful implementation of SailPoint IDN with all the modules and onboarding of various type of trusted and target applications
+ Working with clients to support user acceptance testing, debugging and migration to production environments
+ Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of complex information systems and apply it to client situations
+ Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents
+ Maintain a solid client focus by effectively serving client needs and developing productive working relationships with client personnel. Stay abreast of current business and economic developments and new pronouncements/standards relevant to the client's business
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ College Graduate of any course
+ Hands-on User Access Certification development and testing experience
+ Hands-on development experience on Sailpoint identity Now workflows, transforms, Rules and customizing the tool as per the requirements
+ Hands-on experience on SailPoint Migration projects, Sailpoint Identity Now V3 API, Custom reports, REST Services, Web services connector, AD, LDAP, JDBC, EPIC connectors
+ Hands-on experience on Integration of Sailpoint Identity Now with SNOW for SDIM or Service Catalog
+ Hands-on experience on end-to-end implementation of Identity and Access Management tool including SailPoint Identity Security Cloud
+ Completed at least 1-2 implementations as engineer or business analyst
+ Have done at least 2-3 SailPoint ISC implementation as Business Analyst or Implementation Engineer
+ Working knowledge of Privileged Access Management. Hands-on experience on CyberArk or Delinea is beneficial
+ Solid understanding of Identity Access Management concepts
+ Capability of understanding the business requirement and converting that into low level design and development artifacts
+ Demonstrated ability to work on Manual Provisioning tasks also which related to granting, revoking access of Joiners, Movers, Levers and rehires
+ Proven advanced written and verbal communication skills and presentation skills
+ Proven excellent teamwork and client service skills
**Preferred Qualifications:**
+ PAM knowledge also Privileged Access Management
+ Proficiency in data analysis tools and techniques (e.g., SQL, Python, R, Excel)
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._