10 jobs in The HIRD- Philippines

Required Skills & Qualifications:

• 5–10 years of SharePoint Administrator experience.
• Strong knowledge of:
• SharePoint Hub model
• Security groups and permission management
• Custom access configurations
• Templates and site provisioning
• Hands-on experience with PowerApps and Power Automate .
• Understanding of governance, compliance, and information security principles.
• Strong problem-solving and analytical skills.
• Excellent communication skills.
• Ability to work independently and be self-directed .

Responsibilities include, but are not limited to, the following:

• Work with tools such as ServiceNow and Azure DevOps. Work on Azure DevOps stories aligned to features, communication of new capabilities/process updates to customers to increase enterprise adoption
• Focus on implementing tools/processes to build a robust platform for use by all IT customer teams and guiding development and documenting standards for use by the organization
• The role requires that the individual be a consensus builder that works to align systems engineering strategy and design with architectural guidelines, application strategy and business goals
• Continuous Integration and Continuous Delivery (CI/CD) lifecycle management, and creation/updates to test automation framework for the key Human Resources Service Delivery (HRSD) processes and APIs interfacing with ServiceNow Platform

Knowledge, Skills, and Experience:

• Bachelor's degree holding in information technology, computer science, engineering, or other related fields.
• Understands ServiceNow and HRSD processes. Background in other ServiceNow modules such as CMDB and ITSM would be an advantage.
• Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End
• API testing, deployment, and integration
• Azure fundamentals, Azure DevOps
• Experience coordinating with multiple product teams.
• Communication across multiple end users/stakeholders, team player

Role: Senior/Principal Azure Data Engineer .

Location: Eton Centris, Quezon City ( Hybrid )

Job Title: Data Engineer

Job Description Summary:

Utilizes software engineering principles to deploy and maintain fully automated data transformation pipelines that combine a large variety of storage and computation technologies to handle a distribution of data types and volumes in support of data architecture design. A Data Engineer designs data products and data pipelines that are resilient to change, modular, flexible, scalable, reusable, and cost effective.

As a Data Engineer, you will:

• Design, develop, and maintain data pipelines and ETL processes using Microsoft Azure services (e.g., Azure Data Factory, Azure Synapse, Azure Databricks, Azure Fabric).
• Utilize Azure data storage accounts for organizing and maintaining data pipeline outputs. (e.g., Azure Data Lake Storage Gen 2 & Azure Blob storage).
• Collaborate with data scientists, data analysts, data architects and other stakeholders to understand data requirements and deliver high-quality data solutions.
• Optimize data pipelines in the Azure environment for performance, scalability, and reliability.
• Ensure data quality and integrity through data validation techniques and frameworks.
• Develop and maintain documentation for data processes, configurations, and best practices.
• Monitor and troubleshoot data pipeline issues to ensure timely resolution.
• Stay current with industry trends and emerging technologies to ensure our data solutions remain cutting-edge.
• Manage the CI/CD process for deploying and maintaining data solutions.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) and able to demonstrate high proficiency in programming fundamentals.
• Proven experience as a Data Engineer or similar role dealing with data and ETL processes.
• Strong knowledge of Microsoft Azure services, including Azure Data Factory, Azure Synapse, Azure Databricks, Azure Blob Storage and Azure Data Lake Gen 2.
• Experience utilizing SQL DML to query modern RDBMS in an efficient manner (e.g., SQL Server, PostgreSQL).
• Strong understanding of Software Engineering principles and how they apply to Data Engineering (e.g., CI/CD, version control, testing).
• Experience with big data technologies (e.g., Spark).
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Learning agility
• Technical Leadership
• Consulting and managing business needs
• Strong experience in Python is preferred but experience in other languages such as Scala, Java, C#, etc is accepted.
• Experience building spark applications utilizing PySpark.
• Experience with file formats such as Parquet, Delta, Avro.
• Experience efficiently querying API endpoints as a data source.
• Understanding of the Azure environment and related services such as subscriptions, resource groups, etc.
• Understanding of Git workflows in software development.
• Using Azure DevOps pipeline and repositories to deploy and maintain solutions.
• Understanding of Ansible and how to use it in Azure DevOps pipelines.

Responsibilities include, but are not limited to, the following:

• Work with tools such as ServiceNow and Azure DevOps. Work on Azure DevOps stories aligned to features, communication of new capabilities/process updates to customers to increase enterprise adoption
• Focus on implementing tools/processes to build a robust platform for use by all IT customer teams and guiding development and documenting standards for use by the organization
• The role requires that the individual be a consensus builder that works to align systems engineering strategy and design with architectural guidelines, application strategy and business goals
• Continuous Integration and Continuous Delivery (CI/CD) lifecycle management, and creation/updates to test automation framework for the key Human Resources Service Delivery (HRSD) processes and APIs interfacing with ServiceNow Platform

Knowledge, Skills, and Experience:

• Bachelor's degree holding in information technology, computer science, engineering, or other related fields.
• Understands ServiceNow and HRSD processes. Background in other ServiceNow modules such as CMDB and ITSM would be an advantage.
• Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End
• API testing, deployment, and integration
• Azure fundamentals, Azure DevOps
• Experience coordinating with multiple product teams.
• Communication across multiple end users/stakeholders, team player

Role: Senior/Principal Azure Data Engineer .

Location: Eton Centris, Quezon City ( Hybrid )

Job Title: Data Engineer

Job Description Summary:

Utilizes software engineering principles to deploy and maintain fully automated data transformation pipelines that combine a large variety of storage and computation technologies to handle a distribution of data types and volumes in support of data architecture design. A Data Engineer designs data products and data pipelines that are resilient to change, modular, flexible, scalable, reusable, and cost effective.

As a Data Engineer, you will:

• Design, develop, and maintain data pipelines and ETL processes using Microsoft Azure services (e.g., Azure Data Factory, Azure Synapse, Azure Databricks, Azure Fabric).
• Utilize Azure data storage accounts for organizing and maintaining data pipeline outputs. (e.g., Azure Data Lake Storage Gen 2 & Azure Blob storage).
• Collaborate with data scientists, data analysts, data architects and other stakeholders to understand data requirements and deliver high-quality data solutions.
• Optimize data pipelines in the Azure environment for performance, scalability, and reliability.
• Ensure data quality and integrity through data validation techniques and frameworks.
• Develop and maintain documentation for data processes, configurations, and best practices.
• Monitor and troubleshoot data pipeline issues to ensure timely resolution.
• Stay current with industry trends and emerging technologies to ensure our data solutions remain cutting-edge.
• Manage the CI/CD process for deploying and maintaining data solutions.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience) and able to demonstrate high proficiency in programming fundamentals.
• Proven experience as a Data Engineer or similar role dealing with data and ETL processes.
• Strong knowledge of Microsoft Azure services, including Azure Data Factory, Azure Synapse, Azure Databricks, Azure Blob Storage and Azure Data Lake Gen 2.
• Experience utilizing SQL DML to query modern RDBMS in an efficient manner (e.g., SQL Server, PostgreSQL).
• Strong understanding of Software Engineering principles and how they apply to Data Engineering (e.g., CI/CD, version control, testing).
• Experience with big data technologies (e.g., Spark).
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Learning agility
• Technical Leadership
• Consulting and managing business needs
• Strong experience in Python is preferred but experience in other languages such as Scala, Java, C#, etc is accepted.
• Experience building spark applications utilizing PySpark.
• Experience with file formats such as Parquet, Delta, Avro.
• Experience efficiently querying API endpoints as a data source.
• Understanding of the Azure environment and related services such as subscriptions, resource groups, etc.
• Understanding of Git workflows in software development.
• Using Azure DevOps pipeline and repositories to deploy and maintain solutions.
• Understanding of Ansible and how to use it in Azure DevOps pipelines.

Team Leader – UK Financial Customer Service (Voice)

Location: Eton Centris, Quezon City

Work Setup: 100% Onsite

Shift: Shifting Schedule (UK Time)

Employment Type: Full-Time / Permanent

Start Date: ASAP

Job Summary

We are seeking an experienced Team Leader to manage and oversee operations for a UK Financial Customer Service account. The ideal candidate will have a strong background in banking operations, financial services, and team management, with expertise in collections, mortgage, auto financing, fraud, underwriting, payouts, or related banking functions.

The Team Leader will be responsible for driving team performance, ensuring service excellence, maintaining compliance with banking regulations, and achieving operational targets.

Key Responsibilities

• Lead, coach, and develop a team of customer service representatives within a financial services environment.
• Monitor team performance and ensure achievement of operational and client KPIs.
• Manage daily operations, including attendance, productivity, quality, and service levels.
• Analyze performance reports, collections data, and operational metrics to identify improvement opportunities.
• Provide guidance on banking processes, procedures, and regulatory requirements.
• Conduct regular coaching sessions, performance reviews, and development planning.
• Handle escalations and resolve customer and operational issues effectively.
• Ensure compliance with banking guidelines, policies, and applicable laws.
• Collaborate with stakeholders to improve processes and enhance customer experience.

Education

• Graduate of any Bachelor's Degree program.1

Experience

• Minimum of 2 years of work experience in banking operations and team handling within UK or US financial accounts.
• 2–4 years of Team Leader experience in a financial or banking account.
• Experience in one or more of the following areas:
• Mortgage
• Auto/Motor Financing
• Collections
• Fraud
• Underwriting
• Payouts
• Other related banking functions

Knowledge & Skills

• Strong understanding of banking operations, processes, and bucket flows.
• Experience managing collections teams and interpreting collections-related reports and data.
• Knowledge of banking terminologies, regulations, guidelines, and industry practices.
• Excellent verbal and written communication skills.
• Strong listening, leadership, coaching, and people management abilities.
• Ability to analyze performance metrics and implement action plans.

Team Leader – UK Financial Customer Service (Voice)

Location: Eton Centris, Quezon City

Work Setup: 100% Onsite

Shift: Shifting Schedule (UK Time)

Employment Type: Full-Time / Permanent

Start Date: ASAP

Job Summary

We are seeking an experienced Team Leader to manage and oversee operations for a UK Financial Customer Service account. The ideal candidate will have a strong background in banking operations, financial services, and team management, with expertise in collections, mortgage, auto financing, fraud, underwriting, payouts, or related banking functions.

The Team Leader will be responsible for driving team performance, ensuring service excellence, maintaining compliance with banking regulations, and achieving operational targets.

Key Responsibilities

• Lead, coach, and develop a team of customer service representatives within a financial services environment.
• Monitor team performance and ensure achievement of operational and client KPIs.
• Manage daily operations, including attendance, productivity, quality, and service levels.
• Analyze performance reports, collections data, and operational metrics to identify improvement opportunities.
• Provide guidance on banking processes, procedures, and regulatory requirements.
• Conduct regular coaching sessions, performance reviews, and development planning.
• Handle escalations and resolve customer and operational issues effectively.
• Ensure compliance with banking guidelines, policies, and applicable laws.
• Collaborate with stakeholders to improve processes and enhance customer experience.

Education

• Graduate of any Bachelor's Degree program.1

Experience

• Minimum of 2 years of work experience in banking operations and team handling within UK or US financial accounts.
• 2–4 years of Team Leader experience in a financial or banking account.
• Experience in one or more of the following areas:
• Mortgage
• Auto/Motor Financing
• Collections
• Fraud
• Underwriting
• Payouts
• Other related banking functions

Knowledge & Skills

• Strong understanding of banking operations, processes, and bucket flows.
• Experience managing collections teams and interpreting collections-related reports and data.
• Knowledge of banking terminologies, regulations, guidelines, and industry practices.
• Excellent verbal and written communication skills.
• Strong listening, leadership, coaching, and people management abilities.
• Ability to analyze performance metrics and implement action plans.

*MANDATORY REQUIREMENT*

• At least 1 year of banking, finance, or credit card collections for UK clients is a must (Eg. Motor/vehicle/asset finance, property or mortgage loans, not including insurance)
• Good negotiation skills along with proper and assertive communication
• Understanding of collections domain and comfortable in dealing with international customers

*MANDATORY REQUIREMENT*

• At least 1 year of banking, finance, or credit card collections for UK clients is a must (Eg. Motor/vehicle/asset finance, property or mortgage loans, not including insurance)
• Good negotiation skills along with proper and assertive communication
• Understanding of collections domain and comfortable in dealing with international customers