14 jobs in RONIN International

Department: Sales

Location: Makati, Metro Manila

Reporting to: SVP - Sales

Salary: PHP 70,000 to 90,000/month

Working hours: 1:00PM to 10:00PM PHT (evening shift)

Summary and role purpose:

RONIN International is a global market research company providing best-in-class data collection services for B2B, opinion former and healthcare audiences worldwide.

The Sales Systems Analyst is a newly created hands-on analyst/developer role within Sales Operations. It will strengthen RONIN’s commercial reporting infrastructure by improving the Power BI reporting layer, CRM data quality, integrations and automation, reducing reliance on manual spreadsheet-based reporting.

The successful candidate will be able to work with business stakeholders to understand, challenge and translate requirements, then design, build and deliver practical reporting and automation solutions using Power BI, CRM and connected data sources. The successful candidate can:

• Capture, clarify and translate commercial reporting requirements into reliable datasets, semantic models, measures and dashboards.
• Design and build clear, engaging and audience-appropriate Power BI reports that turn sales, finance and operational data into actionable insight.
• Initially focused on sales reporting, with integration between Power BI and CRM as the primary workstream. Later phases are likely to include reporting on WIP, profitability, lead conversion, account health and marketing performance.
• Improve CRM and source-data capture so commercial data is structured consistently from first touch through pipeline, bid, win/loss, delivery handoff and finance integration.
• Build repeatable data transformations, refreshes, reconciliations, documentation and workflow automations.
• Work with department leads to ensure agreed metrics are captured at source, modelled correctly and presented reliably.

This role is best suited to a business-facing analyst/developer who enjoys turning messy requirements, data and processes into practical, well-governed reporting and automation solutions. It is not a general sales administration, manual report-production or marketing execution role.

Core duties:

• Work with key stakeholders to understand reporting, CRM and automation needs.
• Challenge unclear definitions, inconsistent data logic and manual workarounds constructively.
• Translate business requirements into practical solution designs, delivery plans and documented reporting rules.
• Balance immediate reporting needs with scalable, governed data and automation design.

Design and build Power BI reporting and dashboard solutions

• Build and maintain Power BI reports, dashboards, datasets and semantic models.
• Create reliable models and KPI logic for sales operations key metrics.
• Turn sales, finance and operational data into clear reports that help users move from headline insight to supporting detail.

Maintain data quality and reporting reliability

• Build repeatable transformations, checks and reconciliations across CRM, finance, operational and later marketing data.
• Identify and resolve refresh issues, broken sources, data inconsistencies and reporting bottlenecks.

Improve CRM and commercial data structure

• Strengthen CRM fields, statuses, lifecycle stages, validation rules, ownership rules and classification structures.
• Support cleaner account, contact, lead, opportunity and campaign data from first touch through pipeline, win/loss and finance handoff.

Build integrations and automations

• Support reliable data flows between CRM, reporting, finance, operational, website, and other data sources.
• Build automation across the data and reporting stack, from source integration through to end-user reporting, minimising manual steps and improving consistency and reliability.

Support governance and adoption

• Document data sources, refreshes, KPI definitions and reporting limitations.
• Work with department leads on requirements, access, deployment and platform governance.

Experience:

Essential experience and skills

• Experience working with business stakeholders to understand, challenge and translate reporting and automation requirements into delivered solutions.
• Strong hands-on Power BI developer/operator experience, including Power BI Desktop, Power Query/M, DAX, semantic modelling, report design, scheduled refresh and dataset/report maintenance.
• Ability to design effective Power BI visualisations for different audiences, including clear layouts and visual choices, drill-throughs, filtering, navigation and performance-aware design.
• Strong understanding of data modelling for reporting, including relationships, reusable measures, controlled KPI logic and clear definitions.
• Experience reconciling reporting outputs against source systems and resolving data-quality issues, refresh failures and definition mismatches.
• Working knowledge of connectors, workflow automation tools, structured data sources and API-based concepts; direct experience with Power Automate, JSON/REST or similar tools would be advantageous.
• Excellent written and verbal English, strong documentation discipline and ability to work independently while staying aligned to leadership priorities.

Desirable experience and skills

• Practical knowledge of CRM data structures, sales pipeline reporting and enterprise CRM platforms such as Zoho, HubSpot, Microsoft Dynamics, Salesforce or similar systems, including accounts, contacts, leads, opportunities, stages, statuses, ownership, segmentation and data hygiene.
• Familiarity with sales operations, finance operations, revenue operations, marketing-source reporting, pipeline management, forecasting or account-health reporting.
• SQL for extraction, validation or reconciliation; Azure, Microsoft Fabric or other cloud/data environments; ETL or data pipeline experience.
• SharePoint Lists, Microsoft 365 operational data sources, CPQ-style/rate-card workflows or proposal-support automation.
• Experience in professional services, market research, agency or other project-based commercial environments.

Skills and personal qualities

• Excellent attention to detail and a strong data-quality mindset.
• Curiosity, initiative and a genuine interest in solving business problems through better systems, cleaner data and better reporting.
• Ability to challenge inconsistent definitions constructively and turn ambiguity into documented rules, measures and workflows.
• Commercial empathy: able to understand what Sales, Finance, Operations and Marketing need from the data without taking over ownership of their underlying business processes.
• Practical delivery focus: able to improve messy manual processes in stages while building toward scalable, governed reporting infrastructure.
• Effective communication skills with both technical and non-technical stakeholders, including internal IT and senior commercial users.

Role profile

The strongest candidates will combine Power BI development capability with CRM and commercial data-process awareness. They will be comfortable working with stakeholders to understand requirements, challenge unclear definitions, improve data capture at source, and personally build the reporting and automation solutions needed to make sales, pipeline, forecasting and finance integration more accurate and less manual.

This role is best suited to a business-facing analyst/developer, not a general sales administrator, manual report producer, marketing execution specialist or pure software developer.

Job Summary:

We are looking for a Payroll Administrator to manage end-to-end payroll processing, ensure compliance with statutory requirements, and support benefits administration and HRIS data management. This role requires strong attention to detail, accuracy, and solid knowledge of Philippine payroll regulations, as well as experience supporting regional and European HR operations.

Key Responsibilities:

• Process accurate and timely payroll (semi-monthly/monthly)
• Review and validate timekeeping, salary adjustments, and payroll computations
• Handle manual payroll checking and computations with a high level of accuracy, as payroll is currently processed without a dedicated HRIS/payroll system
• Handle statutory contributions and ensure compliance with SSS, PhilHealth, Pag-IBIG, and BIR requirements
• Prepare and submit required government reports (e.g., BIR 1601-C, 2316, and Alphalist)
• Administer employee benefits, leave records, and payroll-related documentation
• Maintain and update HRIS records and employee data with confidentiality and accuracy
• Address employee inquiries related to payroll, benefits, and statutory deductions
• Coordinate with Finance and HR teams on payroll-related concerns and reporting
• Support regional and European HR/payroll processes, ensuring compliance with company policies and local regulations where applicable
• Stay updated on Philippine labor laws, tax regulations, and payroll compliance requirements

Qualifications:

• Bachelor’s degree in Human Resources, Accounting, Finance, or a related field
• At least 3–5 years of payroll administration experience
• Strong knowledge of Philippine payroll processing, taxation, and statutory regulations
• Experience handling manual payroll processing and checking is required
• Experience supporting regional and/or European HR and payroll operations is required
• Experience handling government portals such as SSS, PhilHealth, Pag-IBIG, and BIR
• Proficient in MS Excel, including pivot tables, VLOOKUP, and formulas
• Familiarity with HRIS and payroll systems
• Experience with eFPS and eBIRForms is an advantage
• Strong attention to detail, organizational skills, and problem-solving abilities
• Able to handle confidential information with professionalism and integrity

Job Summary:

We are looking for a Payroll Administrator to manage end-to-end payroll processing, ensure compliance with statutory requirements, and support benefits administration and HRIS data management. This role requires strong attention to detail, accuracy, and solid knowledge of Philippine payroll regulations, as well as experience supporting regional and European HR operations.

Key Responsibilities:

• Process accurate and timely payroll (semi-monthly/monthly)
• Review and validate timekeeping, salary adjustments, and payroll computations
• Handle manual payroll checking and computations with a high level of accuracy, as payroll is currently processed without a dedicated HRIS/payroll system
• Handle statutory contributions and ensure compliance with SSS, PhilHealth, Pag-IBIG, and BIR requirements
• Prepare and submit required government reports (e.g., BIR 1601-C, 2316, and Alphalist)
• Administer employee benefits, leave records, and payroll-related documentation
• Maintain and update HRIS records and employee data with confidentiality and accuracy
• Address employee inquiries related to payroll, benefits, and statutory deductions
• Coordinate with Finance and HR teams on payroll-related concerns and reporting
• Support regional and European HR/payroll processes, ensuring compliance with company policies and local regulations where applicable
• Stay updated on Philippine labor laws, tax regulations, and payroll compliance requirements

Qualifications:

• Bachelor’s degree in Human Resources, Accounting, Finance, or a related field
• At least 3–5 years of payroll administration experience
• Strong knowledge of Philippine payroll processing, taxation, and statutory regulations
• Experience handling manual payroll processing and checking is required
• Experience supporting regional and/or European HR and payroll operations is required
• Experience handling government portals such as SSS, PhilHealth, Pag-IBIG, and BIR
• Proficient in MS Excel, including pivot tables, VLOOKUP, and formulas
• Familiarity with HRIS and payroll systems
• Experience with eFPS and eBIRForms is an advantage
• Strong attention to detail, organizational skills, and problem-solving abilities
• Able to handle confidential information with professionalism and integrity

RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company offering research services worldwide. We are proud to be the research partner of many leading global brands and operate globally, with offices in the UK, Hong Kong, the Philippines, Germany, and Portugal.

We are currently accepting applications from aspiring and experienced telephone market research interviewers based in the Philippines to join our team. The successful candidates will be responsible for conducting surveys and interviews over the phone, gathering essential information, and ensuring accuracy in data collection. This role is crucial for supporting our research and customer feedback initiatives.

Experience of phone-based communications with businesses is preferred, but not required. Full training is provided on our internal processes and platforms. No sales activity is required as we conduct only confidential research studies, but professional, polite, persuasive, and confident spoken communication skills are essential.

This position will involve engaging with survey participants in businesses across North America and Asia, requiring flexibility and the ability to work either night shifts or local region business hours.

Core duties:

• Conduct confidential phone interviews with participants in a professional manner
• Gather data and insights by asking targeted questions and actively listening to responses
• Accurately record responses in designated systems or software
• Ensure compliance with data privacy and confidentiality regulations
• Maintain a thorough understanding of survey topics and objectives, effectively communicating the purpose of the survey to respondents
• Manage appointments, schedules, and follow-up calls
• Collaborate with supervisors, team leaders, and other research colleagues to ensure all procedures and instructions are correctly followed
• Report any issues encountered during calls to management for resolution
• Stay updated on company information to answer any questions or information requests from participants
• Maintain full records of work progress for each project
• Regularly report progress to supervisors and managers on assigned projects
• Meet daily and weekly performance targets for calls conducted, completed surveys, and data accuracy
• Assist in the development and testing of interview scripts and questionnaires
• Handle and resolve any issues or questions from participants
• Perform project-related administrative tasks as necessary
• Adhere to RONIN's market research quality procedures
• Understand the market research process and confidentiality requirements related to participant confidentiality and best practices, including processes related to RONIN quality standards
• Perform to the expected quality requirement

Qualifications

• High school diploma or equivalent; further education is a plus
• Previous experience as a market research telephone interviewer is advantageous
• Experience in a call centre, customer service, or data collection role is preferred, but not required

Language Skills

• English: Fluent spoken English; professional level for written English

Essential Skills

• Strong verbal communication skills with a clear and professional telephone manner
• Excellent attention to detail and accuracy in data handling
• Honesty and a strong work ethic
• Strong active listening, problem-solving, and multitasking abilities
• Ability to work efficiently and to make a high volume of calls in a professional manner
• Proficiency in using computer systems and software for data entry and management
• Familiarity and confidence in inputting data accurately in different data collection platforms
• Flexible and adaptable to changing priorities and deadlines
• Willingness to work flexible hours, including night shifts, as required

About Us:

RONIN International is a global market research and data collection company supporting international research agencies and clients. Operating across 50+ countries, we deliver high-quality telephone and online research solutions through a fast-paced, multicultural, and technology-driven environment.

Position summary: The Quality Controller Coordinator is responsible for supporting the Quality Control operations of RONIN International’s CATI and market research projects. The role focuses on monitoring and assessing interview quality, validating participant information, maintaining data accuracy, and ensuring compliance with internal standards and global market research regulations.

This position plays a key role in maintaining the integrity and quality of data collection activities. This role works closely with Interviewers and the QC team to help drive continuous improvement, interviewer performance, and operational excellence within a fast-paced market research

Key responsibilities

• Conduct quality control and assessment of recorded market research interviews and calls
• Monitor interviewer performance through call reviews and ongoing call monitoring
• Maintain tidy records of interview recordings and QC files within company systems
• Accurately time and review market research questionnaires and survey interviews
• Facilitate coaching and feedback sessions with interviewers to support performance improvement
• Maintain accurate participant and project records with strong attention to detail and data quality
• Support process improvement initiatives related to participant validation and QC operations
• Edit and anonymize audio recordings in compliance with data privacy standards
• Coordinate transcription requests and manage deliverables from external suppliers and QC partners
• Ensure all QC activities comply with industry standards including ISO 20252, ISO 27001, ESOMAR guidelines, and applicable data privacy regulations
• Provide operational support to the wider QC and CATI teams as needed

Qualifications & skills

• Bachelor’s degree in Communications, Business Administration, Psychology, or any related field
• At least 1 year of experience in: (Market Research | BPO / Contact Center QA | Call monitoring | Data validation | Customer experience (CX) or Operations Support )
• Experience in a CATI or market research environment is a strong advantage
• Excellent English communication skills, both written and verbal
• Strong listening, analytical, and problem-solving abilities
• High attention to detail and ability to identify inconsistencies in recordings and data
• Proficient in Microsoft Excel, Word, and basic reporting tools
• Organized, dependable, and capable of managing multiple tasks in a fast-paced environment
• Comfortable working onsite in Makati City

RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company offering research services worldwide. We are proud to be the research partner of many leading global brands and operate globally, with offices in the UK, Hong Kong, the Philippines, Germany, and Portugal.

We are currently accepting applications from aspiring and experienced telephone market research interviewers based in the Philippines to join our team. The successful candidates will be responsible for conducting surveys and interviews over the phone, gathering essential information, and ensuring accuracy in data collection. This role is crucial for supporting our research and customer feedback initiatives.

Experience of phone-based communications with businesses is preferred, but not required. Full training is provided on our internal processes and platforms. No sales activity is required as we conduct only confidential research studies, but professional, polite, persuasive, and confident spoken communication skills are essential.

This position will involve engaging with survey participants in businesses across North America and Asia, requiring flexibility and the ability to work either night shifts or local region business hours.

Core duties:

• Conduct confidential phone interviews with participants in a professional manner
• Gather data and insights by asking targeted questions and actively listening to responses
• Accurately record responses in designated systems or software
• Ensure compliance with data privacy and confidentiality regulations
• Maintain a thorough understanding of survey topics and objectives, effectively communicating the purpose of the survey to respondents
• Manage appointments, schedules, and follow-up calls
• Collaborate with supervisors, team leaders, and other research colleagues to ensure all procedures and instructions are correctly followed
• Report any issues encountered during calls to management for resolution
• Stay updated on company information to answer any questions or information requests from participants
• Maintain full records of work progress for each project
• Regularly report progress to supervisors and managers on assigned projects
• Meet daily and weekly performance targets for calls conducted, completed surveys, and data accuracy
• Assist in the development and testing of interview scripts and questionnaires
• Handle and resolve any issues or questions from participants
• Perform project-related administrative tasks as necessary
• Adhere to RONIN's market research quality procedures
• Understand the market research process and confidentiality requirements related to participant confidentiality and best practices, including processes related to RONIN quality standards
• Perform to the expected quality requirement

Qualifications

• High school diploma or equivalent; further education is a plus
• Previous experience as a market research telephone interviewer is advantageous
• Experience in a call centre, customer service, or data collection role is preferred, but not required

Language Skills

• English: Fluent spoken English; professional level for written English

Essential Skills

• Strong verbal communication skills with a clear and professional telephone manner
• Excellent attention to detail and accuracy in data handling
• Honesty and a strong work ethic
• Strong active listening, problem-solving, and multitasking abilities
• Ability to work efficiently and to make a high volume of calls in a professional manner
• Proficiency in using computer systems and software for data entry and management
• Familiarity and confidence in inputting data accurately in different data collection platforms
• Flexible and adaptable to changing priorities and deadlines
• Willingness to work flexible hours, including night shifts, as required

About the Role

RONIN International is looking for a Market Research Executive to manage end-to-end, multi-market research projects. This role acts as the main point of contact between clients and internal teams, ensuring projects are delivered on time, on budget, and beyond expectations.

This position focuses on both qualitative and quantitative research, so applicants must have experience handling and executing research business studies.

Salary: Php 35,000-50,000

Work set-up: Onsite

Location: Makati City

Key Responsibilities

• Manage market research projects from kickoff to close
• Work with costing sheets, specifications, and profitability tracking
• Develop and review screeners, discussion guides, and questionnaires
• Coordinate with internal teams and external vendors (fieldwork, scripting, data processing, etc.)
• Oversee recruitment, change control, and scope management
• Provide clear client communication and regular project updates
• Ensure compliance with market research quality standards
• Identify risks early and propose solutions

Key Skills

• At least 1 year experience in project management (market research preferred)
• Strong organisational, multitasking, and time management skills
• Excellent communication and client management skills
• Detail-oriented, proactive, and problem-solving mindset
• Proficient in Microsoft Office (especially Excel)
• Understanding of data collection management
• Experience in qualitative and quantitative research methods
• Background in handling and executing research business studies
• CATI experience and knowledge of other languages/cultures are a plus

Location

This is an office-based position located in our prestigious new offices in the Makati District of Manila, Philippines. You will be joining a small team, already in place and a wider group of colleagues based around the world.

RONIN International is committed to encouraging equality, diversity and inclusion among our workforce, everyone we work with and in eliminating unlawful discrimination.

Find out more about us:

Job Title: Market Research Compliance Executive

Department/Location: Compliance / Manila (fully on-site)

Reporting to: Group Compliance Director

Salary: PHP 35,000 to 40,000 / month (depends on experience)

Working hours: 1pm to 10pm PHT

About the Role

We are looking for a detail-oriented and proactive Compliance Specialist to support our global market research operations. This role is ideal for someone with experience in compliance, ISO standards, auditing, risk management, or data privacy who wants to grow in an international market research environment.

You will work closely with different teams to help ensure research projects follow company standards, data protection requirements, and industry best practices. You’ll also support compliance audits, process improvements, and operational risk management across the business.

This is a great opportunity to build expertise in:

• ISO 20252 and ISO 27001
• Data privacy and information security
• Global market research operations
• Compliance and audit processes

What You’ll Do

• Review research project materials including questionnaires, screeners, proposals, and discussion guides to ensure compliance with internal policies and international standards
• Support internal teams with compliance, risk, and data protection-related queries
• Assist with ISO audits, compliance reviews, and audit documentation preparation
• Support GDPR and European data protection compliance requirements across research activities
• Help conduct risk assessments and Data Protection Impact Assessments (DPIAs)
• Maintain compliance trackers, policies, templates, records, and process documentation
• Monitor adherence to compliance procedures and recommend process improvements
• Support supplier due diligence and security assurance activities
• Assist in identifying compliance gaps and support corrective and preventative actions

What We’re Looking For

• Bachelor’s degree in business administration or any related field
• At least 2 years of experience in compliance, audit, ISO standards, risk management, or similar roles
• Strong attention to detail and documentation skills
• Good communication and stakeholder management skills
• Proficient in Microsoft Word and Excel
• Able to work independently and manage multiple priorities
• Willing to work on-site in Makati City

Nice to Have

Experience or knowledge in any of the following is a strong advantage:

• ISO 27001, ISO 20252, or ISO 9001
• Data privacy or GDPR compliance
• Auditing and process improvement
• Market research operations or data collection environments

About Us:

RONIN International is a global market research and data collection company supporting international research agencies and clients. Operating across 50+ countries, we deliver high-quality telephone and online research solutions through a fast-paced, multicultural, and technology-driven environment.

Position summary: The Quality Controller Coordinator is responsible for supporting the Quality Control operations of RONIN International’s CATI and market research projects. The role focuses on monitoring and assessing interview quality, validating participant information, maintaining data accuracy, and ensuring compliance with internal standards and global market research regulations.

This position plays a key role in maintaining the integrity and quality of data collection activities. This role works closely with Interviewers and the QC team to help drive continuous improvement, interviewer performance, and operational excellence within a fast-paced market research

Key responsibilities

• Conduct quality control and assessment of recorded market research interviews and calls
• Monitor interviewer performance through call reviews and ongoing call monitoring
• Maintain tidy records of interview recordings and QC files within company systems
• Accurately time and review market research questionnaires and survey interviews
• Facilitate coaching and feedback sessions with interviewers to support performance improvement
• Maintain accurate participant and project records with strong attention to detail and data quality
• Support process improvement initiatives related to participant validation and QC operations
• Edit and anonymize audio recordings in compliance with data privacy standards
• Coordinate transcription requests and manage deliverables from external suppliers and QC partners
• Ensure all QC activities comply with industry standards including ISO 20252, ISO 27001, ESOMAR guidelines, and applicable data privacy regulations
• Provide operational support to the wider QC and CATI teams as needed

Qualifications & skills

• Bachelor’s degree in Communications, Business Administration, Psychology, or any related field
• At least 1 year of experience in: (Market Research | BPO / Contact Center QA | Call monitoring | Data validation | Customer experience (CX) or Operations Support )
• Experience in a CATI or market research environment is a strong advantage
• Excellent English communication skills, both written and verbal
• Strong listening, analytical, and problem-solving abilities
• High attention to detail and ability to identify inconsistencies in recordings and data
• Proficient in Microsoft Excel, Word, and basic reporting tools
• Organized, dependable, and capable of managing multiple tasks in a fast-paced environment
• Comfortable working onsite in Makati City