41 jobs in Reed Elsevier Philippines

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup (1-2 days/month onsite reporting)
• IT Equipment provided
• HMO coverage starting from Day 1 for you and FOUR FREE dependents
• Attractive retirement package with company matching
• Life and Accident Insurance starting Day 1
• 24 Annual PTOs, additional 6 once you reach your 5th year with us
• Competitive benefits with annual merit increase and incentives
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

• Set-Up: Hybrid (with 1/month onsite reporting)
• Schedule: Midshift 4:00 PM - 12:00 AM / 6:00 PM - 2:00 AM
• Location: Location: UP AyalaLand Technohub, Commonwealth, Quezon City

Job Description:

We are seeking a senior Service Management professional to strengthen our Service Management capability. This role will provide dedicated capacity to support SLA commitments, service performance reporting, and customer‑facing service discussions, particularly during contract renewals and periods of heightened regulatory scrutiny.

The role will be embedded within the Service Management team, which supports our two high‑availability data platforms. It will act as a senior point of engagement for major clients and account managers and will work closely with stakeholders across Technology, Sales, Product, Client Delivery, Legal, and Service Management to ensure service commitments are clearly defined, measurable, and effectively governed.

The successful candidate will be confident operating at senior level, leading complex discussions, and translating technical service performance into clear, credible service objectives for customers.

Key Responsibilities

Service Level & Contract Support

• Act as a senior point of engagement with clients on Service Level Agreements (SLAs), supporting contract negotiations, responding to SLA‑related queries, and managing requested amendments to standard contractual terms, including service credit discussions.
• Collaborate with technology teams, product owners, and client delivery managers to define and agree non‑standard service levels and response times , ensuring they are operationally viable and clearly documented.
• Produce and maintain SLA reporting for clients, including system availability, incident performance, and service compliance metrics.
• Work closely with Sales and Legal to ensure SLA positions are clear, consistent, and defensible.
• Contribute to the enhancement and ongoing maintenance of the SLA database and the standard SLA query library, ensuring accuracy, consistency, and ease of reporting across the organization.

Reporting & Analytics

• Provide operational support for SLA commitments within customer contracts, including interpretation, tracking, and reporting – Via Power BI, SharePoint and ServiceNow
• Support and Develop Power BI dashboards for SLA reporting, service availability, and performance trends.
• Ensure data accuracy, consistency, and suitability for both internal and customer‑facing use.
• Identify service risks, trends, and improvement opportunities through data analysis.

Stakeholder & Customer Engagement

• Represent Service Management on senior internal and external calls, including challenging or high‑scrutiny discussions.
• Clearly articulate service positions and rationale throughout negotiation to internal and external stakeholders.
• Explain SLA outcomes and required remediation actions in clear, professional language.
• Build credibility and trust with UK&I stakeholders through strong communication consistent delivery.

Service Management Operations

• Support Incident and SLA Management processes using ServiceNow.
• Ensure SLAs are correctly configured, measured, and reported within ServiceNow.
• Apply ITIL / ITIL 4 best practices across service management activities.

Qualifications:

• Bachelor’s degree in Business, Statistics, Mathematics, Finance, Data Science, Computer Science, Computer Engineering, or a related field.
• Strong communication skills, with the ability to confidently engage in governance discussions and interact effectively with external clients and legal stakeholders.
• Strong, hands‑on experience with SLA management and reporting.
• Senior‑level experience in IT Service Management or Service Delivery.
• Proven ability to lead and contribute to senior‑level calls with confidence. (external and internal clients).
• Power BI skills , including dashboard creation.
• Practical working knowledge of ITIL and ITIL 4 (Incident, Service Level, Continual Improvement).
• Strong process documentation skills, including the ability to capture and maintain clear operational procedures and service processes.
• Excellent written and verbal communication skills.

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup (1-2 days/month onsite reporting)
• IT Equipment provided
• HMO coverage starting from Day 1 for you and FOUR FREE dependents
• Attractive retirement package with company matching
• Life and Accident Insurance starting Day 1
• 24 Annual PTOs, additional 6 once you reach your 5th year with us
• Competitive benefits with annual merit increase and incentives
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

• Set-Up: Hybrid
• Location: Location: UP AyalaLand Technohub, Commonwealth, Quezon City

Job Description:

Global Engineering is responsible for Enterprise and Azure AD, Domain Controllers, SAML, App Proxy, LDAP, DHCP, and Windows OS/Automation information technology, risk assessment, development, design, and validation of emerging and/or improved infrastructure technologies and services enabling business goals and requirements for transition to global operations.

Provide third level support to ensure functionality and operations of all systems. Follow the Established Best Practice of Data Center technical services used throughout RELX and their subsidiaries in support of business products and infrastructure services for all RELX customers. Scope includes the infrastructure support of Windows, and similar IT platforms.

Accountabilities:

• Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
• Install program products and system components.
• Demonstrate thorough understanding of all system components and of program products assigned to support.
• Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems and Windows infrastructure).
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, and Windows/Virtual infrastructure).
• Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
• All other duties as assigned.

What We’re Looking For:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Data Analytics).
• 5+ years of Systems Engineering experience • BS Engineering/Computer Science.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Experience of Windows Enterprise infrastructure.
• Window troubleshooting.
• Experience in virtual server environments.
• Experience in scripts automation.
• Experience in Azure and AWS Cloud implementation.
• Strong critical thinking skills.
• Good oral and written communication skills.

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup (1-2 days/month onsite reporting)
• IT Equipment provided
• HMO coverage starting from Day 1 for you and FOUR FREE dependents
• Attractive retirement package with company matching
• Life and Accident Insurance starting Day 1
• 24 Annual PTOs, additional 6 once you reach your 5th year with us
• Competitive benefits with annual merit increase and incentives
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

• Set-Up: Hybrid (with 1/month onsite reporting)
• Schedule: Midshift 4:00 PM - 12:00 AM / 6:00 PM - 2:00 AM
• Location: Location: UP AyalaLand Technohub, Commonwealth, Quezon City

Job Description:

We are seeking a senior Service Management professional to strengthen our Service Management capability. This role will provide dedicated capacity to support SLA commitments, service performance reporting, and customer‑facing service discussions, particularly during contract renewals and periods of heightened regulatory scrutiny.

The role will be embedded within the Service Management team, which supports our two high‑availability data platforms. It will act as a senior point of engagement for major clients and account managers and will work closely with stakeholders across Technology, Sales, Product, Client Delivery, Legal, and Service Management to ensure service commitments are clearly defined, measurable, and effectively governed.

The successful candidate will be confident operating at senior level, leading complex discussions, and translating technical service performance into clear, credible service objectives for customers.

Key Responsibilities

Service Level & Contract Support

• Act as a senior point of engagement with clients on Service Level Agreements (SLAs), supporting contract negotiations, responding to SLA‑related queries, and managing requested amendments to standard contractual terms, including service credit discussions.
• Collaborate with technology teams, product owners, and client delivery managers to define and agree non‑standard service levels and response times , ensuring they are operationally viable and clearly documented.
• Produce and maintain SLA reporting for clients, including system availability, incident performance, and service compliance metrics.
• Work closely with Sales and Legal to ensure SLA positions are clear, consistent, and defensible.
• Contribute to the enhancement and ongoing maintenance of the SLA database and the standard SLA query library, ensuring accuracy, consistency, and ease of reporting across the organization.

Reporting & Analytics

• Provide operational support for SLA commitments within customer contracts, including interpretation, tracking, and reporting – Via Power BI, SharePoint and ServiceNow
• Support and Develop Power BI dashboards for SLA reporting, service availability, and performance trends.
• Ensure data accuracy, consistency, and suitability for both internal and customer‑facing use.
• Identify service risks, trends, and improvement opportunities through data analysis.

Stakeholder & Customer Engagement

• Represent Service Management on senior internal and external calls, including challenging or high‑scrutiny discussions.
• Clearly articulate service positions and rationale throughout negotiation to internal and external stakeholders.
• Explain SLA outcomes and required remediation actions in clear, professional language.
• Build credibility and trust with UK&I stakeholders through strong communication consistent delivery.

Service Management Operations

• Support Incident and SLA Management processes using ServiceNow.
• Ensure SLAs are correctly configured, measured, and reported within ServiceNow.
• Apply ITIL / ITIL 4 best practices across service management activities.

Qualifications:

• Bachelor’s degree in Business, Statistics, Mathematics, Finance, Data Science, Computer Science, Computer Engineering, or a related field.
• Strong communication skills, with the ability to confidently engage in governance discussions and interact effectively with external clients and legal stakeholders.
• Strong, hands‑on experience with SLA management and reporting.
• Senior‑level experience in IT Service Management or Service Delivery.
• Proven ability to lead and contribute to senior‑level calls with confidence. (external and internal clients).
• Power BI skills , including dashboard creation.
• Practical working knowledge of ITIL and ITIL 4 (Incident, Service Level, Continual Improvement).
• Strong process documentation skills, including the ability to capture and maintain clear operational procedures and service processes.
• Excellent written and verbal communication skills.

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT Equipment provided.
• HMO coverage starting from Day 1 for you and FOUR FREE dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 Annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.).

Job Description

Job Summary:

The Web Development Analyst supports RX’s global digital ecosystem by working closely with digital, content, and design teams to publish, maintain, and optimize content across RX websites and platforms. The role is responsible for leading new website builds, driving UI/UX improvements, ensuring consistent application of SEO and tracking standards, and performing advanced QA to maintain high website quality and performance.

The successful candidate will have strong technical skills in HTML, CMS platforms, and UI/UX principles, along with a solid understanding of web technologies and analytics. He/she will work with a high level of independence, validate new tasks and regions, create wireframes or mockups, and provide first-line support to new business units. The role also includes mentoring team members, supporting process improvements, and contributing to tool enhancement discussions.

Accountabilities:

• Daily publishing of content across RX websites and platforms (e.g. Blogs, E-commerce etc) using agreed content from content marketing teams.
• SEO re-optimization (or addition, if it’s not there). This includes checking for broken links, making sure title and image tags are in place and that agreed key words are being used.
• Check on key word performance and general site performance in Google Analytics and report back issues and recommendation to the Regional Demand Marketing team on a weekly basis
• Track, report, analyze and provide insights on website analytics and PPC initiatives and campaigns
• Optimize copy and landing pages for search engine marketing, performing monthly audits and reviews
• Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with agreed KPIs.
• Accurately update, publish and manage content across Reed Exhibitions’ event websites and
• platforms (e.g. Blogs, E-commerce etc) using agreed content from content marketing teams.
• Test and audit event website on new and various web browsers on a regular basis
• Update time references and GDPR requirements in footer of websites or other locations.
• Form creation and setup (building, configuring, integrating, and testing forms across platforms)
• Review each page on websites for consistency (fonts, photo sizes, etc.) and usability
• Performing quality assurance checks across pages, forms, components, and published content to ensure accuracy, consistency, functionality, and adherence to brand/UX standards
• New website creation, including full build, layout setup, configuration, content loading, and end‑to‑end QA prior to launch.
• Work to provide recommendations to relevant teams, ensuring that best practices are applied, improved and optimised
• Work with various RX teams to proactively understand the broader customer journey, ensuring that there’s alignment for tracking and messaging (working with the appropriate teams as required)
• Other related duties and responsibilities as needed by the business
• UI/UX: Conduct regular UX reviews and collaborate with design, product, and development teams to enhance navigation, layout, visual hierarchy, and interaction design; identify improvements in accessibility, mobile responsiveness, and content readability; and support A/B and usability testing using analytics insights to optimize user experience and conversion paths.
• Develops and maintains website graphic designs (e.g., art, color themes, photographs, web pages) and layout to support the organization's image, identity and brands.
• Reviews all elements of site design from a human factors (i.e., ergonomics of human/computer interaction) perspective to ensure maximum usability and to ensure alignment with the organization's overall objectives.
• Establishes and maintains the organization's website graphics standards, techniques and methods.
• Analyzes website technology trends to identify new techniques and ensure optimal site design.
• Developing professional role with working knowledge in own discipline, and broadens capabilities.
• Fully proficient in theories & processes. Typically follows prescribed guidelines or procedures to resolve problems.
• Works with a moderate level of guidance. Can train or mentor new colleagues.
• Mentor and coach junior team members, providing guidance on web processes, best practices, QA standards, and task execution to help them develop skills and deliver consistent quality.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional Responsibilities (Level 3)

• New Mock up or wireframe
• Creation Validation of new tasks and regions
• 1st line of support for new BUs and tasks
• Provide actionable feedback during 1:1 sessions and drive concrete action plans
• Facilitate discussions regarding tool updates

Other Qualifications/Requirements:

• Bachelor’s degree required, technical discipline (Computer Science, Digital Marketing, Information Technology or equivalent practical experience) preferred
• Experienced in working with analytics solutions: ranging from auditing, implementations, data analysis, & insight generation
• Strong analytical and communication skills. Ability to work successfully in a team environment, as well as independently and exercise sound professional judgment.
• More than 3 years of relevant experience
• Great listener, quick thinker, and the ability to work independently and as a team
• Strong oral and written communication skills
• Strong detail orientation with the ability to follow defined processes
• Strong time management skills
• Knowledgeable of HTML, CSS, JavaScript
• Experience with Google Analytics
• Experience or familiarity with UI/UX principles, including usability best practices, accessibility, responsive design, and evaluating user flows.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Hard / Technical Skills

• Adobe Experience Manager
• WordPress
• CMS Management
• Form Creation
• Google Analytics
• HTML
• CSS
• JavaScript
• UI/UX Design & Review (user flows, usability, accessibility, responsive design)

Soft Skills

• Adaptability
• Project Management
• Excellent Communication Skills
• Stakeholder Management

Complimentary Skills

• Data Analysis & Reporting
• SEO Optimization
• UX-focused A/B Testing
• Cross-team Collaboration

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT Equipment provided.
• HMO coverage starting from Day 1 for you and FOUR FREE dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 Annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.).

Job Summary

Performs general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements such as balance sheets, profit-and-loss statements and capital expenditure schedules. Prepares, records, analyzes and reports accounting transactions and ensures the integrity of accounting records for completeness, accuracy and compliance with accepted accounting policies and principles. Provides financial support, including forecasting, budgeting and analyzing variations from budget. Analyzes and prepares statutory accounts, financial statements and reports. Conducts or assists in the documentation of accounting projects.

Job Responsibilities:

• Posts Intercompany Recharges (Invoice/Credit Memos)
• Ensures timely expense and revenue recognition (on both sides) for Intercompany related transactions.
• Ensures timely settlement of outstanding balances against other Intercompany entities.
• Responsible for the timely and accurate preparation, posting & review of month end close task and reconciliation specifically for the reporting of Intercompany relationships that exist across all division.
• Monthly reconciliation of balance sheet accounts and preparation of deck for Business Unit review and status update.
• Provides support in forecasting, budgeting, and analyzing variations from budget concerning Intercompany related transactions.
• Ensure Intercompany balances reported REQIS for Intercompany related modules on a Quarterly basis.
• Assist in the preparation of various audit requirements.
• Liaise with Business Units, Business Controllers, Business partners, Operations. First point of contact
• Ownership of the daily queries relating to transactional Intercompany activity and analysis of previously prepared month-end results.
• Take a proactive approach in resolving issues encountered.
• Maintain strong internal controls by having a full understanding of the Intercompany process and ensure that accounting policies and procedures are adhered to.

Job Qualifications:

• Must have a Bachelors degree in Accountancy
• At least 4 years of experience with record-to-report or billing.
• Intermediate to advance Excel skills.
• Experience with major enterprise accounting systems such as Oracle, SAP or PeopleSoft.
• Experience in medium to large company environment.
• Experience in large multinational company preferred
• Good English communication skills required
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup (1-2 days/month onsite reporting)
• IT Equipment provided
• HMO coverage starting from Day 1 for you and FOUR FREE dependents
• Attractive retirement package with company matching
• Life and Accident Insurance starting Day 1
• 24 Annual PTOs, additional 6 once you reach your 5th year with us
• Competitive benefits with annual merit increase and incentives
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

• Set-Up: Hybrid - Twice a month RTO
• Location: Location: UP AyalaLand Technohub, Commonwealth, Quezon City

Job Description:

Responsible for supporting the Sr. Lead, IT Business Operations & Asset Management, and the Purchasing Coordinator by ensuring telecom (mobile and telephony) and IT purchasing processes align with business requirements and comply with established policies and procedures. This role involves daily management of the Telecom Expense Management system, ITSM tools, and ERP systems, while collaborating with internal stakeholders, end users, and vendors. Key responsibilities include reporting and analysis, troubleshooting system and process issues, identifying anomalies and process improvement opportunities, maintaining documentation, assisting with IT procurement activities, and investigating and resolving queries through to completion.

Accountabilities:

1. Manage mobile, telephony, and network circuit billing reconciliation, invoicing, and spend management in partnership with the Telecom Expense Management (TEM) supplier.

2. Review and validate invoice details, ensure spend is allocated to the correct cost centers, confirm invoice payments processed by the TEM vendor, and complete related administrative activities.

3. Produce operational, analytical, and trending reports to support business users, optimize processes, and drive value. Reporting responsibilities include usage trends, top spend analysis, device lifecycle compliance, MDM enrollment tracking, and SIM activation monitoring.

4. Provide support and guidance to teams operating outside the centralized TEM environment.

5. Troubleshoot and take ownership of telecom-related issues and queries, including TEM and mobile order escalations, through to resolution.

6. Facilitate mobile device and service orders for users and teams requiring support outside standard processes.

7. Maintain the accuracy and integrity of mobile inventory records within the TEM solution.

8. Support onboarding activities for new countries, mobile services, and network circuits into the TEM platform.

9. Manage day-to-day engagement with the TEM supplier, including participation in business reviews and serving as a point of escalation for operational issues.

10. Review and action approval requests for early device upgrades in accordance with lifecycle policies, acting as an exception approver when required.

11. Coordinate carrier billing transfers and mobile number porting activities related to employee moves and organizational changes.

12. Provide end-user support through the Mobile Support ticketing queue, including SIM activations, reporting queries, international roaming alerts, inventory updates, shipment tracking, and new order requests.

13. Generate, maintain, and distribute monthly mobile carrier cost allocation reports.

14. Manage monthly zero-usage inventory reporting, user correspondence, and service disconnect activities.

15. Develop familiarity with the Amazon Connect environment to support business enhancement requests, expedite incident resolution, and maintain effective collaboration with the managed services partner.

16. Provide backup support for Purchasing Coordinator responsibilities as required.

17. Facilitate standard and non-standard IT hardware procurement requests in alignment with purchasing policies and business requirements.

18. Engage with suppliers to obtain quotes, compare pricing, negotiate lead times and shipping costs, and support purchasing decisions.

19. Collaborate with internal stakeholders to coordinate purchasing activities, approvals, delivery updates, and procurement communications.

20. Support supplier relationship management activities to ensure timely delivery, cost efficiency, and service quality.

21. Generate, maintain, and distribute procurement-related reports, including spend tracking and order status reporting.

22. Participate in additional projects, operational initiatives, and continuous improvement activities as assigned.

What We’re Looking For:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Data Analytics).

• 3–5 years of experience in telecom, mobile telephony, IT operations, telecom expense management (TEM), procurement, or a related support function.

• Experience with mobile telephony vendors or global carrier environments is highly preferred.

• Strong reporting and data analysis skills.

• Experience with service desk operations, ITSM tools (e.g., ServiceNow, FreshService), and ITIL concepts.

• Knowledge of IT procurement, asset management, vendor coordination, and telecom operations.

• Background in project coordination, knowledgebase management, and process improvement.

• Strong vendor/supplier management and telecom expense management (TEM) experience.

• Proficient in troubleshooting, issue resolution, and customer support.

• Familiarity with procurement processes and IT asset lifecycle management.

• Experience working with global carrier portals and financial systems (e.g., Oracle Fusion).

• Strong analytical thinking and problem‑solving skills.

• Good judgment and decision‑making, even with limited information.

• Highly adaptable with strong planning and organizational skills.

• Excellent communication and stakeholder management across teams, vendors, and global units.

**With 20,000 Signing Bonus

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT Equipment provided.
• HMO coverage starting from Day 1 for you and FOUR FREE dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 Annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.).

Accountabilities:

People and Performance Management

• Ensure new employees are oriented to the organization, its policies, facilities, etc.
• Ensure all work is completed according to established policies, procedures, and standards
• Facilitate Employee Training and Development
• Manage individual and team scorecard per month
• Monitor, assess and provide feedback about employee’s performance
• Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
• Conduct performance appraisal on a regular basis and participate in annual review process
• Develop and implement PIP if performance is not adequate
• Approve and monitor daily team attendance
• Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
• Support and drive employee engagement and corporate social responsibility initiatives

Conflict / Crisis Management

• Regularly review the needs of employees
• Help, discuss, evaluate, and resolve personal and work issues among team members
• Inform and monitor employees during times of crisis or disaster to assess situation
• Inform the manager of the current situation of team members and recommend solution

Reporting

• Submit regular operation performance status reports to local leadership team
• Generate monthly performance update to BU stakeholder
• Update all necessary reports needed by Stakeholders
• Ensure all reports are accurate, updated and submitted on time

Operational and Process Management

• Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
• Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
• Review, develop and implement process improvements, departmental goals, and objectives
• Conduct monthly operations review and execute action items agreed with the manager and business unit partners
• Manage multiple processes or work functions simultaneously
• Monitor and manage workload and assignments of the team
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
• Manage and facilitate the corrective action process, partnering with the Manager
• Process audit – support annual process audit activities
• Operations Standard – support compliance with established processes
• Complete other duties as assigned

Qualifications:

• Candidate must possess Bachelor/College degree
• Preferably with 1-2 years of leadership experience
• Preferably with experience in handling Sales calls-related team/program
• Strong people and stakeholder relationship management skills
• Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Amenable to work on a night shift or flexible schedule
• With excellent work ethics and can easily adapt to CI and Agile Culture
• Detail oriented and project management skills
• Proven success at managing change
• Strong organizational, prioritization and delegation skills
• Proven problem solving and analytical skills
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

**Terms and Conditions apply

**With 20,000 Signing Bonus

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup.
• IT Equipment provided.
• HMO coverage starting from Day 1 for you and FOUR FREE dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 Annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.).

Accountabilities:

People and Performance Management

• Ensure new employees are oriented to the organization, its policies, facilities, etc.
• Ensure all work is completed according to established policies, procedures, and standards
• Facilitate Employee Training and Development
• Manage individual and team scorecard per month
• Monitor, assess and provide feedback about employee’s performance
• Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
• Conduct performance appraisal on a regular basis and participate in annual review process
• Develop and implement PIP if performance is not adequate
• Approve and monitor daily team attendance
• Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
• Support and drive employee engagement and corporate social responsibility initiatives

Conflict / Crisis Management

• Regularly review the needs of employees
• Help, discuss, evaluate, and resolve personal and work issues among team members
• Inform and monitor employees during times of crisis or disaster to assess situation
• Inform the manager of the current situation of team members and recommend solution

Reporting

• Submit regular operation performance status reports to local leadership team
• Generate monthly performance update to BU stakeholder
• Update all necessary reports needed by Stakeholders
• Ensure all reports are accurate, updated and submitted on time

Operational and Process Management

• Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
• Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
• Review, develop and implement process improvements, departmental goals, and objectives
• Conduct monthly operations review and execute action items agreed with the manager and business unit partners
• Manage multiple processes or work functions simultaneously
• Monitor and manage workload and assignments of the team
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
• Manage and facilitate the corrective action process, partnering with the Manager
• Process audit – support annual process audit activities
• Operations Standard – support compliance with established processes
• Complete other duties as assigned

Qualifications:

• Candidate must possess Bachelor/College degree
• Preferably with 1-2 years of leadership experience
• Preferably with experience in handling Sales calls-related team/program
• Strong people and stakeholder relationship management skills
• Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Amenable to work on a night shift or flexible schedule
• With excellent work ethics and can easily adapt to CI and Agile Culture
• Detail oriented and project management skills
• Proven success at managing change
• Strong organizational, prioritization and delegation skills
• Proven problem solving and analytical skills
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

**Terms and Conditions apply

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup (1-2 days/month onsite reporting)
• IT Equipment provided
• HMO coverage starting from Day 1 for you and FOUR FREE dependents
• Attractive retirement package with company matching
• Life and Accident Insurance starting Day 1
• 24 Annual PTOs, additional 6 once you reach your 5th year with us
• Competitive benefits with annual merit increase and incentives
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

• Set-Up: Hybrid - Twice a month RTO
• Location: Location: UP AyalaLand Technohub, Commonwealth, Quezon City

Job Description:

Responsible for supporting the Sr. Lead, IT Business Operations & Asset Management, and the Purchasing Coordinator by ensuring telecom (mobile and telephony) and IT purchasing processes align with business requirements and comply with established policies and procedures. This role involves daily management of the Telecom Expense Management system, ITSM tools, and ERP systems, while collaborating with internal stakeholders, end users, and vendors. Key responsibilities include reporting and analysis, troubleshooting system and process issues, identifying anomalies and process improvement opportunities, maintaining documentation, assisting with IT procurement activities, and investigating and resolving queries through to completion.

Accountabilities:

1. Manage mobile, telephony, and network circuit billing reconciliation, invoicing, and spend management in partnership with the Telecom Expense Management (TEM) supplier.

2. Review and validate invoice details, ensure spend is allocated to the correct cost centers, confirm invoice payments processed by the TEM vendor, and complete related administrative activities.

3. Produce operational, analytical, and trending reports to support business users, optimize processes, and drive value. Reporting responsibilities include usage trends, top spend analysis, device lifecycle compliance, MDM enrollment tracking, and SIM activation monitoring.

4. Provide support and guidance to teams operating outside the centralized TEM environment.

5. Troubleshoot and take ownership of telecom-related issues and queries, including TEM and mobile order escalations, through to resolution.

6. Facilitate mobile device and service orders for users and teams requiring support outside standard processes.

7. Maintain the accuracy and integrity of mobile inventory records within the TEM solution.

8. Support onboarding activities for new countries, mobile services, and network circuits into the TEM platform.

9. Manage day-to-day engagement with the TEM supplier, including participation in business reviews and serving as a point of escalation for operational issues.

10. Review and action approval requests for early device upgrades in accordance with lifecycle policies, acting as an exception approver when required.

11. Coordinate carrier billing transfers and mobile number porting activities related to employee moves and organizational changes.

12. Provide end-user support through the Mobile Support ticketing queue, including SIM activations, reporting queries, international roaming alerts, inventory updates, shipment tracking, and new order requests.

13. Generate, maintain, and distribute monthly mobile carrier cost allocation reports.

14. Manage monthly zero-usage inventory reporting, user correspondence, and service disconnect activities.

15. Develop familiarity with the Amazon Connect environment to support business enhancement requests, expedite incident resolution, and maintain effective collaboration with the managed services partner.

16. Provide backup support for Purchasing Coordinator responsibilities as required.

17. Facilitate standard and non-standard IT hardware procurement requests in alignment with purchasing policies and business requirements.

18. Engage with suppliers to obtain quotes, compare pricing, negotiate lead times and shipping costs, and support purchasing decisions.

19. Collaborate with internal stakeholders to coordinate purchasing activities, approvals, delivery updates, and procurement communications.

20. Support supplier relationship management activities to ensure timely delivery, cost efficiency, and service quality.

21. Generate, maintain, and distribute procurement-related reports, including spend tracking and order status reporting.

22. Participate in additional projects, operational initiatives, and continuous improvement activities as assigned.

What We’re Looking For:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Data Analytics).

• 3–5 years of experience in telecom, mobile telephony, IT operations, telecom expense management (TEM), procurement, or a related support function.

• Experience with mobile telephony vendors or global carrier environments is highly preferred.

• Strong reporting and data analysis skills.

• Experience with service desk operations, ITSM tools (e.g., ServiceNow, FreshService), and ITIL concepts.

• Knowledge of IT procurement, asset management, vendor coordination, and telecom operations.

• Background in project coordination, knowledgebase management, and process improvement.

• Strong vendor/supplier management and telecom expense management (TEM) experience.

• Proficient in troubleshooting, issue resolution, and customer support.

• Familiarity with procurement processes and IT asset lifecycle management.

• Experience working with global carrier portals and financial systems (e.g., Oracle Fusion).

• Strong analytical thinking and problem‑solving skills.

• Good judgment and decision‑making, even with limited information.

• Highly adaptable with strong planning and organizational skills.

• Excellent communication and stakeholder management across teams, vendors, and global units.