What Customer Service Manager Jobs are in Cebu?

This is a remote position.

We are seeking an innovative and driven Account Executive to join our close-knit team. This role is a great opportunity to make an impact and grow their career in a process-driven sales and marketing organization. We offer a relaxed and dynamic environment with a competitive salary, commissions, and tremendous growth opportunities. Are you ready to make a difference? About My Amazon Guy My Amazon Guy is a growing digital marketing agency with more than 500 employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of. Key Responsibilities Daily outreach, 15+ loom videos a day Cold call prospects, pitch services without support CRM development, gathering connections into the system The target of 8 signed full-service contracts per month - CLOSING DEALS Requirements Be coachable Driven to make 10-30 looms (sales outreach) videos a day Cold call prospective clients and pitch our services without support (once fully trained) Be organized and input potential leads into our CRM (Customer Relationship) software and follow up according to our agency standards Target of 5-8 signed clients per month. Optional: Create podcast content and outreach A dual-monitor setup is required (at least 8GB of RAM) Must have at least 25 MBPS internet speed Benefits Fully remote position High commission FAST pay (soon as the client pays us we pay you, same day, 1 lump sum) Excellent commission and earning potential (a properly motivated candidate can earn into the 6 figures) You will learn insider secrets and business dealings of a red-hot eCommerce market. We will teach you everything you need to know about Amazon, and our agency sales process! You will improve communication skills, business negotiation, and contract creation, along with experience in sales

Remote Employee BPO has an outstanding opportunity for you!

Role: Insurance VA / Insurance Sales & Service Specialist

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential Pay 

Work Schedule: 5-day work week | Monday - Friday 10:00PM – 7:00AM PH Time

Work Setup: Work-from-Home

We are seeking a highly motivated Virtual Assistant with strong communication skills and insurance experience. This role is ideal for someone who is organized, customer-focused, and comfortable wearing multiple hats in a fast-paced agency environment.
The ideal candidate will support daily agency operations, communicate with clients and prospects, assist with quoting insurance policies, and help maintain accurate records. This position offers the opportunity to grow into a leadership role and eventually help run key aspects of the agency.
We are prioritizing candidates with Personal Lines (Property & Casualty) licensing, though exceptional non-licensed candidates with strong insurance quoting experience will be considered.

This role offers long-term growth potential, with the opportunity to eventually take on expanded responsibilities and help manage agency operations.

Job Duties and Responsibilities: 

Client Communication & Sales Support: 

• Answer inbound phone calls professionally
• Make outbound calls to new, existing, and past prospects
• Conduct follow-ups with leads (hot, warm, and cold)
• Assist with sales of insurance policies from start to finish
• Schedule appointments for policy reviews
• Provide excellent customer service and client support

Insurance Processing & Quoting

• Quote insurance policies (Auto, Home, Life, Commercial, etc.)
• Gather client information and documentation
• Maintain and update client files
• Assist with policy processing and renewals
• Support cross-selling opportunities (ex: Life Insurance)

Administrative & Back-End Support

• Data entry and record management
• Run agency reports
• Maintain organized client records
• Gather data from current, past, and prospective clients
• Support general administrative tasks
• Help keep agency operations organized and on track

Marketing & Lead Management

• Assist with Facebook advertising management
• Support lead capture and follow-up
• Maintain lead tracking systems

Insurance Products Handled:

• Auto Insurance
• Home Insurance
• Life Insurance
• Annuities
• Commercial Insurance
• Health Insurance (future addition)

Qualifications:

Core Skills:

• Excellent English communication skills (spoken and written)
• Strong phone presence and conversational confidence
• Customer service mindset
• Organized and detail-oriented
• Self-motivated and upbeat personality
• Competitive and goal-driven
• Ability to multitask and adapt in a small agency environment

Insurance Experience:

• Experience quoting insurance policies preferred
• Prior insurance sales or service experience strongly preferred

Licensing Requirements (Preferred)

• Active Personal Lines (Property & Casualty) Insurance License OR Willingness and ability to obtain licensing

Additional Responsibilities for Licensed Candidate s

• Sell insurance policies from start to finish
• Provide policy consultation and recommendations
• Handle quoting and sales independently

Non-Licensed Candidate Requirements (Considered) Exceptional candidates without licensing may be considered if they demonstrate:

• Strong insurance quoting experience
• Excellent communication skills
• Customer service expertise
• Confidence on the phone
• Strong attention to detail

Preferred Software & Tools Experience 

Agency Management Systems (AMS)

1. EZLynx

Insurance Rating Systems

1. EZLynx
2. Applied Rater (Semcat)
3. Tarmika

CRM Systems

1. InsuredMine
2. Client Circle (Rocket Referral)

Lead & Communication Tools

1. SALT (Lead Capture)
2. Canopy Connect (Lead Capture)
3. RingCentral (Phone System)

Reminder: Only qualified candidates will be contacted by the Talent Acquisition team. If you have proven experience aligned with the client's requirements, you will be required to submit both your resume and a voice recording for evaluation.

Please note that communication clarity, phone presence, the ability to handle multiple responsibilities, and insurance quoting experience will be prioritized.

This is a remote position.

We are seeking a highly strategic, tech-forward Business Analyst to serve as the connective tissue between stakeholders, operations, and IT execution. This role is responsible for identifying business bottlenecks, architecting scalable system solutions, and driving technology initiatives that elevate performance across the entire organization. This is not a passive documentation role. This person must think like an operator. The ideal candidate understands Agency operations deeply, sees operational inefficiencies before they become problems, and can translate business complexity into executable IT projects. Amazon account management, listing optimization, and PPC experience is a strong asset. They must be comfortable challenging assumptions, aligning leadership on priorities, and guiding technical teams toward high-impact outcomes. About My Amazon Guy My Amazon Guy is a thriving digital marketing agency with over 400 employees and a diverse range of clients. Our culture is dynamic, rewarding, and innovative. We are dedicated to helping our clients achieve remarkable sales growth on Amazon while ensuring their peace of mind. Key Responsibilities Strategic Business Discovery & Systems Thinking Conduct structured discovery sessions with department heads, managers, and leadership to uncover root operational constraints Analyze workflows end-to-end to identify friction points, redundancies, and system gaps Differentiate between symptoms and core structural issues before proposing solutions Map current-state vs. future-state processes with scalability in mind Evaluate how each department’s systems impact cross-functional efficiency Proactively surface risks, bottlenecks, and inefficiencies before they escalate Act as a thought partner to leadership in shaping tech-enabled business strategy IT Project Scoping & Execution Leadership Translate business challenges into structured project charters, BRDs, and technical requirement documents Break down complex initiatives into actionable phases, milestones, and deliverables Define measurable success criteria and KPIs for every project Collaborate closely with IT to validate feasibility, technical trade-offs, and resource allocation Guide sprint planning and ensure alignment between business intent and technical execution Oversee project timelines, dependencies, and stakeholder communications Facilitate UAT processes, collect structured feedback, and ensure final solutions meet operational objectives Drive post-launch audits to evaluate impact and optimization opportunities Amazon & Agency Systems Optimization Leverage Amazon expertise to identify automation opportunities in account management, PPC, reporting, content, and client operations Improve internal dashboards, CRMs, reporting systems, and cross-platform integrations Analyze data flows between Amazon, internal tools, and external systems Recommend scalable automation, AI integrations, and efficiency frameworks Continuously audit internal systems to ensure they evolve with company growth Automation, AI & Process Innovation Audit repetitive, manual, or high-friction workflows across departments Design automation frameworks that reduce labor hours and error rates Identify opportunities to leverage AI tools for reporting, QA, content analysis, forecasting, and decision support Develop scalable SOPs tied to system enhancements Evaluate new tools and technologies for potential adoption Balance build-vs-buy decisions for new system implementations Create internal efficiency models that increase output without increasing headcount Cross-Functional Leadership Act as the primary liaison between non-technical stakeholders and IT Communicate complex technical concepts in clear business language Drive alignment between leadership, operations, and technical teams Support change management and training during system rollouts Requirements 4+ years experience in Business Analysis, Systems Strategy, Operations Strategy, or similar high-impact role Strong working knowledge of Amazon Seller Central and/or Vendor Central operations Proven experience leading cross-functional IT initiatives from discovery to launch Strong technical literacy (APIs, automation tools, CRM systems, system integrations) Experience working directly with developers and technical teams Strong documentation and process-mapping skills Excellent executive-level communication and stakeholder management skills Strategic thinker with the ability to balance short-term fixes with long-term scalability Computer engineering/science background or equivalent experience A dual-monitor setup is required (at least 8GB of RAM) Must have at least 25 MBPS internet speed Benefits 40 hours a week, 8 hours a day Competitive salary base Permanent WFH setup Unlimited FREE access to MAG School courses and SOP Library! Work schedule is in EST (Monday-Friday only) Opportunities for professional development and career advancement

Remote Employee BPO has an outstanding opportunity for you!

Role: Sales and Local Tax Associate
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents and PHP1,500 Rice Allowance
Work Schedule: 5-day work week, 6:00 a.m. 3:00 p.m. Philippine time
Work Setup: WFH

Responsibilities:

Assist state & local tax manager(s) with:

• Preparation of multi-state corporate and passthrough entity income and franchise tax returns (with an emphasis on the latter).
• Preparation of income and franchise tax estimated payments and extensions.
• Preparation of monthly, quarterly, and annual sales & use tax returns.
• Preparation of applications for voluntary disclosure and sales tax permits.
• Preparation of nexus studies and exposure analysis.

Qualifications:

• At least 2 years of experience with a public accounting firm.
• Familiarity with state & local tax concepts such as:
  • Nexus for income, sales & use tax purposes.
  • Allocation & apportionment for income tax purposes.
  • Unitary & non-unitary business classifications for income tax purposes.
  • Composite, nonresident withholding, and passthrough entity tax elections for income tax purposes.
  • Varying taxability of products for sales tax purposes.
  • Sourcing rules for sales tax purposes.
• Intermediate skill in Microsoft Excel with the ability to process, format, and modify sales data into a workable format for tax return preparation.
• Experience researching product and service taxability for sales tax purposes is a plus.
• Experience with Thomson Reuters GoSystem Tax RS is a plus.
• Experience with tax automation platforms (e.g., Avalara, Vertex, TaxJar) is a plus.

“Every day I help turn dreams into reality, and this is why I say this is the best role I have ever had” - Appetiser team member

Are you someone who is DRIVING themselves to peak performance?

Can you TRANSFORM raw campaign data into strategies that drive millions in revenue?

Are you FUELLED by the challenge of finding what works - and making it work even better?

If you answered YES to these questions, you may be a fit for Appetiser Apps .

Join a high-performance team who are striving to go from an Australian market leader to a worldwide phenomenon. Our competitors cannot keep up with our technology, pace, and track record of successful clients.

We need ambitious people like YOU to help us grow by 10X over the next 5 years.

You will…

1. LAUNCH and SCALE PPC campaigns that generate high-quality leads every month.

2. OPTIMISE ad copy, creatives, and landing pages to drive better engagement and conversion.

3. ANALYSE campaign data and sales results to uncover strategies that boost ROI and scale revenue.

4. ELEVATE Appetiser to global thought-leader status in digital growth.

5. Be pushed to DEVELOP YOURSELF personally and professionally

6. Other tasks that may be assigned from time to time