8 Customer Service Representative jobs in Tata Consultancy Services

Job Summary

We are looking for motivated and customer-oriented Candidates to join our team as Customer Service Representatives for a Utility Account. This is an excellent opportunity for individuals looking to start their career in the BPO industry. No previous work or BPO experience is required.

Key Responsibilities

• Handle customer inquiries regarding utility services, billing, and account concerns.
• Provide accurate information and solutions to customers.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in company systems.
• Deliver excellent customer service and maintain customer satisfaction.

Qualifications

• Fresh Graduates (Bachelor's Degree in any field).
• Excellent verbal and written English communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and navigation skills.
• Willing to work full onsite in BGC, Taguig City .
• Willing to work on a day shift schedule .
• Can start immediately.

What We Offer

• Competitive Salary Package
• Paid Training
• Career Growth Opportunities
• Day Shift Schedule
• Supportive Work Environment
• Company Benefits

Customer Service - Business to Business Agents

Shift Timings:

Australian/New Zealand shift, Mon to Friday, 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts as per business and client requirements. Work as per TCS working policy.

Domain and Primary Requirement:

• Strong experience in customer service operations within manufacturing / supply chain environments
• Hands-on experience in end-to-end order management – order entry, validation, amendments, and fulfillment in SAP
• Proficiency in CRM tools for case management, customer communication, and SLA tracking
• Ability to manage customer inquiries, documentation requests, pricing coordination, and issue resolution
• Experience in handling credits, returns, and exception management with proper validation and audit documentation
• Strong understanding of manufacturing operations (production planning, stock availability, lead times, order delays, DIFOT tracking)
• Proven capability in cross-functional coordination with Sales, Production, Warehouse, Finance, and Quality teams § Excellent communication, problem-solving, and multitasking skills in a high-volume, fast-paced environment

Other Requirement:

• Strong customer focus with attention to detail and accuracy
• Ability to handle high-volume transactions and meet SLA timelines
• Good analytical and reporting skills (Excel proficiency)
• Knowledge of audit compliance and documentation standards
• Effective stakeholder management and escalation handling skills
• Understanding of manufacturing and supply chain processes (production planning, inventory, lead times, DIFOT)
• Ability to coordinate with production, warehouse, and logistics teams to ensure order fulfillment and issue resolution

Customer Service Representative (Utility Account)

Location: BGC, Taguig City

Shift: Day Shift

Work Setup: Full Onsite

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Set up

• Fully on-site in BGC, Taguig
• Mid-shift schedule

Customer Service Representatives are the dynamic and highly driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibility:

• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed

Requirements:

• Can easily be trained
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• At least more than 18 months of financial or relevant work experience
• Good on communication skills
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Can start ASAP or 2 weeks
• Can work onsite
• Can work on BGC

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 year experience in Mortgage or property Insurance
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibility:

• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed

Requirements:

• Good communication skills
• Preferably with financial account experience, but not required
• Can easily be trained
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• Amenable to work onsite
• Can start ASAP/2 weeks
• BGC site