What Entry Level Support Jobs are in Cebu?

This is a remote position.

At Outsource Access, we help specialized engineering and material testing firms scale their operations with precision. We don't just pull numbers from blueprints—we make sure engineering proposals and project estimates are meticulously built, organized, and ready for senior review to keep field operations moving seamlessly.

Decoding the Blueprints: You will read and interpret complex construction plans, drawings, and specifications, pinpointing the exact scope required for testing and inspections without getting lost in full-scale construction noise.

Blueprint-to-Budget Precision: You will execute targeted plan takeoffs by accurately measuring and counting materials, labor, and line items, transforming raw project data into clean, populated estimation spreadsheets.

Proposal Pipeline Speed: You will gather project details and proactively clarify quantities and scope, ensuring that backend proposal templates are perfectly assembled and require nothing more than a quick final sign-off before being sent to clients.

System Optimization: You will navigate, maintain, and structure estimating templates—leveraging manual adjustments or AI-assisted formatting—to turn disorganized data into highly professional corporate pricing matrices.

An Eagle-Eyed Analyst: You have a solid background or sharp understanding of engineering, construction, or blueprint specs, allowing you to catch every dimension and detail with absolute mathematical precision.

The Spreadsheet Master: Excel or Google Sheets is your playground; you can manage complex formulas, data entry tasks, and structure information beautifully so it is instantly actionable.

Proactive Communicator: You don't guess when things are unclear—you confidently ask the right questions about project timing, scope, and numbers to guarantee total accuracy.

Tech-Savvy: You navigate digital systems easily, have a high comfort level with CRM systems or estimation software, and can actively leverage AI tools to streamline manual formatting and data organization tasks.

Your Home Office: You operate out of a secure, distraction-free environment equipped with a high-performance computer capable of rendering graphics-heavy architectural blueprints, high-speed internet, and a secondary monitor to optimize your tracking efficiency.

You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:

Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.

Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.

Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.

Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.

Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.

Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.

13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.

MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers. Today, we are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and what we believe in. And we are ready for another talented person to join the party.

We are looking for a smart, empathetic Customer Support Specialist who genuinely enjoys solving problems - not just answering questions. We use AI to handle the majority of routine queries, which means the cases that reach you tend to be the more complex ones: technical issues that require investigation, customers who need real guidance, situations where a template won't cut it.

You'll be expected to think, dig in, and own the resolution. Beyond day-to-day support, we value people who notice patterns, flag what's not working, and communicate clearly — both with customers and with the team. If that sounds like the kind of work you find meaningful, we'd love to hear from you. Join us now!

• You'll find every day filled with intriguing challenges
  Different questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis.
  
  

• You'll grow, develop and evolve
  As part of a team that's always looking for new, innovative ways to offer value to customers, you'll constantly be experimenting, learning, and trying out new things.
  
  

• You'll take ownership
  We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
  
  

• You’ll have experts on hand
  Whenever you’re stuck, your teammates with a wide range of expertise are ready to help you grow. And they’d love for you to share your knowledge too!
  
  

• You'll pick where you work, every day
  We embrace the remote culture. Every day you get to choose the environment that makes you most productive.
  
  

• You'll have stability
  We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.

• You will handle complex customer cases that require investigation, not just template responses

• You will identify churn signals and friction patterns in your daily queue, and surface them to the right people inside the company in a structured, actionable way

• You will drive issues to resolution end-to-end, working with Technical Support and Engineering when needed - always escalating with context and a clear hypothesis, not just passing the problem along

• You will contribute to Voice of Customer: tagging patterns, flagging product gaps, and turning daily observations into insights that reach Product and Leadership

• You will use Intercom as your primary support tool and Slack for internal communication, working closely with the MailerLite Support Team and other internal teams

• You will help improve self-serve resources: flagging knowledge base gaps, contributing to macros and documentation to reduce repeat contacts and scale quality

• You will ensure clean handovers between shifts - so nothing drops and context is preserved for the next team

• You will act as a consultant to customers - going beyond the immediate fix to help them get better results from MailerLite, whether that's improving their sending strategy, optimizing an automation setup, or making better use of available features

• You will work alongside our AI support bot - flagging gaps in its responses and contributing to ongoing improvements, so the human and AI layers of support work better together over time

• Yearly gross salary: 30,000 - 35,000 USD/year

• Remote-first culture: Our team works remotely from around  the world

• International health insurance: Provided with coverage in most countries worldwide, with a monthly payout available in select countries where coverage is limited

• Company-paid retreats: Once a year, we gather for a week in an exotic location to work, learn, and have fun together

• 31 days of vacation (including public holidays): We encourage you to unplug and recharge!

• 12 paid sick days: For your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children

• 4 creative days: One paid day off per quarter to do something creative and fun

• 12 parental days: Enjoy one paid day off each month to treasure time with your children

• Parental leave: 100% paid leave when welcoming a new child through birth (3 months maternity, 1 month paternity) or adoption

• Parenting budget of $1000: A $1000 special gift to celebrate the arrival of your little one, whether through childbirth or adoption

• Joy Budget: Annual allowance to spend on what brings you joy, starting at $1,000 per year and increasing over time

• MacBook and other tools: That  help you to do your job efficiently

About The Role

Wordbee (Part of TransPerfect) is a SaaS platform for localization project management and translation automation. We're hiring a Platform Operations & Support Engineer to help keep the platform healthy and support our enterprise clients.

This is a hands-on DevOps and operations role. You'll keep the platform healthy — infrastructure monitoring, incident response, and routine operations — and just as importantly, you'll help improve and harden the infrastructure over time : tightening monitoring and alerting, automating manual work, refining runbooks, and strengthening reliability and security. Alongside this, you'll handle incoming client tickets (L1 support, triage, and client communication). You'll work on-site from our Cebu office.

A core part of the job is leveraging AI to monitor, investigate, and enhance the platform — using and improving our in-house Claude-powered assistant, building better detection and diagnostics, and finding new ways to let AI do the heavy lifting. This makes the role a genuine opportunity to learn and grow with new technology — AI in particular — across the full modern infrastructure stack.

You'll be part of the Infrastructure team, reporting to the DevOps Lead, while working closely with the Support team. You'll be supported by an in-house Claude-powered AI assistant that knows the platform.

Key responsibilities

• Be a primary responder for alerts, incidents, and client tickets.

• Monitor platform health using dashboards, alerts, and log queries; investigate and resolve incidents end-to-end.

• Apply and improve documented runbooks for known incidents (service restarts, queue management, stuck jobs, certificate checks).

• Contribute to improving and hardening the infrastructure: strengthen monitoring and alerting, automate manual tasks, and raise reliability and security over time.

• Leverage AI to monitor, investigate, and enhance the platform — use and help improve our in-house Claude-powered assistant, and build better detection and diagnostics.

• Handle L1 client tickets within SLA: login and access issues, document loading, integration and API questions, workflow configuration.

• Communicate clearly with enterprise clients throughout the ticket lifecycle — acknowledge, update, and close.

• Document findings and hand off open items; surface recurring patterns to the EU team.

Familiarity with the stack — or confidence you can pick it up

You don't need to be an expert in all of these, but you do need real working familiarity with most — and the confidence and track record to ramp up quickly on the rest. The bar is solid operational competence: enough to read a runbook critically, understand what a query or command actually does, and catch a destructive one before you hit enter.

Most queries and commands you run will come from runbooks or the AI assistant — you won't be inventing them from scratch. What we need is the judgment to read them, understand what they do, and recognize when one looks risky before you proceed.

• Linux & Windows servers — navigate the filesystem, find logs, check and restart services.

• Cloud (Azure preferred; AWS/GCP fine) — navigate the portal, inspect resource state, perform basic operations.

• Networking — DNS, HTTP, load balancers, TLS. Enough to form and check a hypothesis when something looks off.

• Databases — read a SQL query, distinguish reads from writes, recognize destructive operations.

• Caching (Redis or similar) — understand its role, inspect and manage keys safely.

• Application servers (IIS) — work with application pools, locate logs, read a stack trace.

• Search engines (Elasticsearch) — understand cluster state and recognize when something's wrong.

• CI/CD (GitLab CI, Octopus, or similar) — navigate a pipeline, identify a failing stage, understand a deployment.

This is a remote position.

At Outsource Access, we help small and growing companies optimize their technology and mitigate serious cyber risks. We don't just troubleshoot technical issues—we make sure business owners feel secure, confident, and supported so they can focus on what they do best.

How You’ll Make a Difference

Mastering the Support Desk: You will tackle and resolve daily technical support tickets, turning frustrating tech roadblocks into seamless, rapid solutions for our clients.

Documenting the Journey: By keeping meticulous notes and time entries in Professional Services Automation (PSA) tools like Autotask, you ensure the entire team stays informed and workflow utilization hits its daily targets.

Driving IT Projects Forward: You won’t just be reacting to tickets; you will actively handle diverse project management and IT support duties that build stronger client infrastructures over time.

Being the Calm in the Storm: Through active listening and clear communication, you will reassure clients, expertly advise business leaders, and leave them confident that their technology is in great hands.

Is This You?

The Ultimate Problem-Solver: You are an agile, flexible thinker who thrives in a collaborative environment. You don't panic when faced with unfamiliar tech—you simply ask the team for help and learn as you go.

Service-Oriented Communicator: You are a natural at translating technical jargon into plain language, capable of collaborating and communicating effectively with business owners and non-technical stakeholders.

Detail-Obsessed Documenter: You take immense pride in thoroughly documenting the work you do, ensuring every step, training session, and client interaction is accurately logged.

Tech-Savvy: You have a solid grasp of Microsoft 365, Windows Server, Active Directory, and file/print services. Bonus points if you have experience with Microsoft Azure, Intune, VMware/Hyper-V, or Firewalls (SonicWALL/Sophos).

Your Home Office: You have a dedicated, distraction-free workspace with a highly reliable internet connection, allowing you to provide consistent, high-quality technical assistance without interruptions.

You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:

Your Wellness & Security Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.

Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.

Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.

Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.

Your Financial Rewards 

Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.

Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.

13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.

Apply here:

We are looking for a Customer Support Specialist to manage the creation, tracking, and resolution of customer tasks within our records retrieval platform. This role is the primary point of contact between customers and the internal records team, responsible for requesting documents and information, relaying materials, and responding to customer comments and questions in real time.

This is not a traditional support role. The system has significant nuances in how tasks are created, categorized, and resolved. The ideal candidate must quickly understand these nuances and communicate them clearly, ensuring customers are never asked for the same thing twice and tasks move forward efficiently.

• Create and manage customer-facing tasks requesting specific documents, information, or actions.
• Write clear, precise task descriptions, specifying exactly what is needed, why, and in what format.
• Monitor and respond to customer comments promptly, resolving issues independently before escalating.
• Relay documents and information between customers and internal teams, ensuring accuracy and avoiding duplication.
• Track open tasks, follow up on outstanding items, and close completed work without prompting.
• Identify inconsistencies (e.g., wrong addresses, mismatched names, duplicates) and flag or resolve them proactively.

• Exceptional written communication – messages must be clear, grammatically correct, and typo-free.
• Extreme attention to detail – handling names, addresses, dates, and document types accurately is essential.
• Independence and resourcefulness – ability to find answers using available tools and documentation before escalating.
• Ability to handle ambiguity – make sound judgments in situations without a clear playbook and communicate reasoning clearly.
• Concise, structured communication – document work with clear details: who, what, actions taken, and next steps.
• Speed without sacrificing quality – tasks must move quickly without delays or oversight.
• Experience in customer support, administrative coordination, or other detail-oriented roles.
• Exposure to collections, billing follow-ups, or accounts receivable processes is highly preferred.

• Excellent English writing skills (grammar, spelling, punctuation, clarity).
• Comfortable using task management systems, Slack, and email for communication.
• Ability to manage multiple tasks simultaneously without errors.
• Reliable internet connection and availability during business hours.

• You need manager approval for routine decisions.
• You rely heavily on phone calls instead of written communication.
• You struggle with grammar, spelling, or structured writing.
• You write vague or incomplete notes requiring follow-ups.
• You are uncomfortable researching answers independently before escalating.

Apply here:

Apply here:

We are looking for a Customer Support Specialist to manage the creation, tracking, and resolution of customer tasks within our records retrieval platform. This role is the primary point of contact between customers and the internal records team, responsible for requesting documents and information, relaying materials, and responding to customer comments and questions in real time.

This is not a traditional support role. The system has significant nuances in how tasks are created, categorized, and resolved. The ideal candidate must quickly understand these nuances and communicate them clearly, ensuring customers are never asked for the same thing twice and tasks move forward efficiently.

• Create and manage customer-facing tasks requesting specific documents, information, or actions.
• Write clear, precise task descriptions, specifying exactly what is needed, why, and in what format.
• Monitor and respond to customer comments promptly, resolving issues independently before escalating.
• Relay documents and information between customers and internal teams, ensuring accuracy and avoiding duplication.
• Track open tasks, follow up on outstanding items, and close completed work without prompting.
• Identify inconsistencies (e.g., wrong addresses, mismatched names, duplicates) and flag or resolve them proactively.

• Exceptional written communication – messages must be clear, grammatically correct, and typo-free.
• Extreme attention to detail – handling names, addresses, dates, and document types accurately is essential.
• Independence and resourcefulness – ability to find answers using available tools and documentation before escalating.
• Ability to handle ambiguity – make sound judgments in situations without a clear playbook and communicate reasoning clearly.
• Concise, structured communication – document work with clear details: who, what, actions taken, and next steps.
• Speed without sacrificing quality – tasks must move quickly without delays or oversight.
• Experience in customer support, administrative coordination, or other detail-oriented roles.
• Exposure to collections, billing follow-ups, or accounts receivable processes is highly preferred.

• Excellent English writing skills (grammar, spelling, punctuation, clarity).
• Comfortable using task management systems, Slack, and email for communication.
• Ability to manage multiple tasks simultaneously without errors.
• Reliable internet connection and availability during business hours.

• You need manager approval for routine decisions.
• You rely heavily on phone calls instead of written communication.
• You struggle with grammar, spelling, or structured writing.
• You write vague or incomplete notes requiring follow-ups.
• You are uncomfortable researching answers independently before escalating.

Apply here:

Apply here:

We are looking for a Customer Support Specialist to manage the creation, tracking, and resolution of customer tasks within our records retrieval platform. This role is the primary point of contact between customers and the internal records team, responsible for requesting documents and information, relaying materials, and responding to customer comments and questions in real time.

This is not a traditional support role. The system has significant nuances in how tasks are created, categorized, and resolved. The ideal candidate must quickly understand these nuances and communicate them clearly, ensuring customers are never asked for the same thing twice and tasks move forward efficiently.

• Create and manage customer-facing tasks requesting specific documents, information, or actions.
• Write clear, precise task descriptions, specifying exactly what is needed, why, and in what format.
• Monitor and respond to customer comments promptly, resolving issues independently before escalating.
• Relay documents and information between customers and internal teams, ensuring accuracy and avoiding duplication.
• Track open tasks, follow up on outstanding items, and close completed work without prompting.
• Identify inconsistencies (e.g., wrong addresses, mismatched names, duplicates) and flag or resolve them proactively.

• Exceptional written communication – messages must be clear, grammatically correct, and typo-free.
• Extreme attention to detail – handling names, addresses, dates, and document types accurately is essential.
• Independence and resourcefulness – ability to find answers using available tools and documentation before escalating.
• Ability to handle ambiguity – make sound judgments in situations without a clear playbook and communicate reasoning clearly.
• Concise, structured communication – document work with clear details: who, what, actions taken, and next steps.
• Speed without sacrificing quality – tasks must move quickly without delays or oversight.
• Experience in customer support, administrative coordination, or other detail-oriented roles.
• Exposure to collections, billing follow-ups, or accounts receivable processes is highly preferred.

• Excellent English writing skills (grammar, spelling, punctuation, clarity).
• Comfortable using task management systems, Slack, and email for communication.
• Ability to manage multiple tasks simultaneously without errors.
• Reliable internet connection and availability during business hours.

• You need manager approval for routine decisions.
• You rely heavily on phone calls instead of written communication.
• You struggle with grammar, spelling, or structured writing.
• You write vague or incomplete notes requiring follow-ups.
• You are uncomfortable researching answers independently before escalating.

Apply here:

Apply here:

We are looking for a Customer Support Specialist with healthcare or medical industry experience to manage the creation, tracking, and resolution of customer tasks within our medical records retrieval platform. This role serves as the primary point of contact between customers, healthcare providers, and the internal records team, ensuring the accurate and timely exchange of medical records and related documentation.

This is not a traditional customer support role. The system has significant nuances in how tasks are created, categorized, and resolved. The ideal candidate can quickly understand complex workflows, communicate clearly with customers and healthcare providers, and ensure requests are handled accurately without duplication or unnecessary follow-ups.

• Create and manage customer-facing tasks requesting specific medical records, documents, information, or actions.
• Write clear, accurate task descriptions specifying exactly what documentation is needed, why it is required, and the preferred format.
• Monitor and respond promptly to customer comments and inquiries, resolving issues independently whenever possible.
• Coordinate and relay medical records and information between customers, healthcare providers, and internal teams while maintaining accuracy and confidentiality.
• Track open requests, follow up on outstanding medical records, and ensure tasks are completed in a timely manner.
• Identify inconsistencies such as incorrect patient information, duplicate requests, missing documentation, or provider discrepancies, and resolve or escalate them appropriately.
• Maintain organized and detailed documentation of all actions taken within the system.

• Previous experience in healthcare customer support, medical records, healthcare administration, patient services, medical billing, health insurance, or a similar healthcare-related role.
• Strong understanding of medical documentation, healthcare terminology, and medical records workflows is highly preferred.
• Exceptional written communication skills with excellent grammar, spelling, and attention to detail.
• Ability to manage sensitive and confidential healthcare information professionally.
• Strong analytical and problem-solving skills with the ability to identify discrepancies and resolve issues efficiently.
• Ability to work independently, prioritize multiple requests, and make sound decisions before escalating.
• Clear, concise documentation skills with accurate notes on actions taken and next steps.
• Ability to work quickly while maintaining a high level of accuracy.

• Experience working with medical records retrieval, healthcare providers, clinics, hospitals, or insurance companies.
• Experience supporting healthcare operations, patient coordination, revenue cycle management, or related administrative functions.
• Familiarity with HIPAA compliance and handling protected health information (PHI) is a strong advantage.
• Exposure to collections, billing follow-ups, or accounts receivable processes is a plus.

• Excellent written English skills (grammar, spelling, punctuation, and clarity).
• Comfortable using task management systems, Slack, email, and other digital collaboration tools.
• Ability to manage multiple priorities without sacrificing quality.
• Reliable internet connection and availability during business hours.

• You need manager approval for routine decisions.
• You rely heavily on phone calls instead of written communication.
• You struggle with grammar, spelling, or structured writing.
• You write vague or incomplete notes requiring follow-ups.
• You are uncomfortable researching answers independently before escalating.
• You are not comfortable working with medical documentation or healthcare-related processes.

Apply here:

Apply here:

We are looking for a Customer Support Specialist with healthcare or medical industry experience to manage the creation, tracking, and resolution of customer tasks within our medical records retrieval platform. This role serves as the primary point of contact between customers, healthcare providers, and the internal records team, ensuring the accurate and timely exchange of medical records and related documentation.

This is not a traditional customer support role. The system has significant nuances in how tasks are created, categorized, and resolved. The ideal candidate can quickly understand complex workflows, communicate clearly with customers and healthcare providers, and ensure requests are handled accurately without duplication or unnecessary follow-ups.

• Create and manage customer-facing tasks requesting specific medical records, documents, information, or actions.
• Write clear, accurate task descriptions specifying exactly what documentation is needed, why it is required, and the preferred format.
• Monitor and respond promptly to customer comments and inquiries, resolving issues independently whenever possible.
• Coordinate and relay medical records and information between customers, healthcare providers, and internal teams while maintaining accuracy and confidentiality.
• Track open requests, follow up on outstanding medical records, and ensure tasks are completed in a timely manner.
• Identify inconsistencies such as incorrect patient information, duplicate requests, missing documentation, or provider discrepancies, and resolve or escalate them appropriately.
• Maintain organized and detailed documentation of all actions taken within the system.

• Previous experience in healthcare customer support, medical records, healthcare administration, patient services, medical billing, health insurance, or a similar healthcare-related role.
• Strong understanding of medical documentation, healthcare terminology, and medical records workflows is highly preferred.
• Exceptional written communication skills with excellent grammar, spelling, and attention to detail.
• Ability to manage sensitive and confidential healthcare information professionally.
• Strong analytical and problem-solving skills with the ability to identify discrepancies and resolve issues efficiently.
• Ability to work independently, prioritize multiple requests, and make sound decisions before escalating.
• Clear, concise documentation skills with accurate notes on actions taken and next steps.
• Ability to work quickly while maintaining a high level of accuracy.

• Experience working with medical records retrieval, healthcare providers, clinics, hospitals, or insurance companies.
• Experience supporting healthcare operations, patient coordination, revenue cycle management, or related administrative functions.
• Familiarity with HIPAA compliance and handling protected health information (PHI) is a strong advantage.
• Exposure to collections, billing follow-ups, or accounts receivable processes is a plus.

• Excellent written English skills (grammar, spelling, punctuation, and clarity).
• Comfortable using task management systems, Slack, email, and other digital collaboration tools.
• Ability to manage multiple priorities without sacrificing quality.
• Reliable internet connection and availability during business hours.

• You need manager approval for routine decisions.
• You rely heavily on phone calls instead of written communication.
• You struggle with grammar, spelling, or structured writing.
• You write vague or incomplete notes requiring follow-ups.
• You are uncomfortable researching answers independently before escalating.
• You are not comfortable working with medical documentation or healthcare-related processes.

Apply here: