Join our Telco Account as a Chat Customer Service Agent & Earn Up to P25K Job at TTEC in Mandaluyong City | Xcruit

Full Job Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Pioneer, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!     

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor Robinsons Cybergate Plaza, Mandaluyong City. 

What You’ll be Doing  

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat including emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You’ll   

• Answer incoming communications from customers    

• Connect and resolve issues with customers using written communication only 

• Conduct research to provide answers for customers to resolve their issues such as mobile, internet or financial transaction patters and documents 

What You Bring to the Role   

• Open to newbies or with customer service experience for telecommunication program 

• For finance programs should at least have one (1) year of experience in financial crime or anti-money laundering  

• Completed senior high school or two (2) years in college  

• Recognize, apply and explain your product or service knowledge   

• Computer experience  

• Candidates should be willing to work within Pioneer, Mandaluyong   

What You Can Expect   

• Supportive of your career and professional development  

• An inclusive culture and community minded organization where giving back is encouraged  

• A global team of curious lifelong learners guided by our company values  

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

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