IT Director - BPO
Job Details
Full Job Description
The Site IT Director develops and executes a robust IT strategy that aligns with the company's business objectives. They play a crucial role in driving technological innovation, shaping the digital roadmap and ensuring the successful implementation of technology initiatives within a company. It includes overseeing the technical aspects of the BPO organization, including systems architecture, software development, network infrastructure and data security. They diligently develop and maintain the IT budget, ensuring that the IT infrastructure meets the company's evolving needs.
Location: Pasay City | on-site setup
Main Activities and Responsibilities:
As an IT Director, you will be responsible for executing a comprehensive technology strategy that aligns with our business goals and supports our growth plans. You will supervise all technical aspects of the company, accelerate digital innovation within an outsourcing organization and lead technical staff to ensure that products and services are developed efficiently.
This is a unique opportunity to lead and inspire a talented technology team, drive digital transformation and shape the technological future of our organization. We offer competitive remuneration packages with wide-ranging benefits and an inclusive, collaborative, forward-thinking work environment that nurtures career development.
Objectives of this role
● Identifying
and evaluating the latest technologies, assessing their potential for
strategic advantage and business impact.
● Collaborating closely
with executive leadership, business units, and stakeholders to
understand their technology needs and drive technology-enabled
business initiatives.
● Providing strong leadership and guidance
to the technology teams, fostering a culture of collaboration and
continuous learning.
● Accelerating innovation initiatives to
enhance our products, services and processes for optimum
efficiency.
● Managing relationships with technology vendors and
partners, evaluating and selecting the most suitable solutions and
services.
● Overseeing the development and implementation of
scalable and secure technology systems, software solutions and
infrastructure.
Task
● Develop and execute a
comprehensive technology strategy tailored to the company's business
objectives, scalability and operational efficiency.
● Create and
manage the technology budget, optimizing resource allocation and
ensuring cost-effective solutions.
● Oversee the design and
implementation of robust technical architectures, ensuring alignment
with business requirements, security standards, and industry’s best
practices.
● Establish and maintain efficient and reliable
technology operations, including systems infrastructure, network, data
management, and security protocols for high performance, uptime, and
data integrity.
● Develop and implement disaster recovery plans
and business continuity strategies.
● Identify and mitigate
technology-related risks, ensuring compliance with data privacy and
security regulations.
● Stay aware of the latest tech advancements
to provide strategic insights and recommendations for maintaining our
technological edge
Qualifications & Experience:
● A bachelor’s degree in computer science, information
technology, or a related field.
● 10+ years of progressive
experience as a technology officer or in a similar senior technology
leadership role, preferably in the BPO, Contact Center, or Outsourcing
market.
● Demonstrated a successfully managed IT infrastructure,
IT budgets, software development, and systems architecture.
● Deep
understanding of technology trends, best practices, and the BPO
market's technology landscape.
● Extensive knowledge of software
development methodologies, infrastructure management, and
cybersecurity best practices.
● Experience driving digital
transformation initiatives, leveraging cloud technologies, and
implementing data-driven decision-making.
● Strong strategic
thinking and the ability to translate business objectives into
effective technology strategies.
● Excellent leadership and team
management skills, with the ability to inspire and develop
high-performing technology teams.
● Proven track record of
successfully leading large-scale technology projects, delivering
results on time and within budget.
● Strong analytical and
problem-solving skills, with the ability to leverage data and insights
for informed decision-making.
Preferred skills and
qualifications :
● A master’s degree in computer science,
information technology, or a related field.
● Relevant
certifications such as ITIL, PMP, AWS, and/or CISSP.
● Ability to
think tactically and translate business objectives into technology
initiatives.
● Proficient in risk mitigation and data security of
digital assets.
● Knowledge of regulatory and compliance
frameworks relevant to the BPO market.
● Familiarity with Agile
and DevOps methodologies for software development/delivery.
●
Strong communication and interpersonal skills, with the ability to
collaborate effectively with cross-functional teams and senior
executives.
● Proven ability to navigate complex technology
landscapes and align technology initiatives with business objectives.
Job Type: Full-time
Salary: Up to Php250,000.00 per month
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you amenable to work full onsite in Pasay City?
IT Director - BPO
Ayuda Business Management Solutions Inc.
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