Customer Service Representative - GG

Full Job Description

Job Description

Position Summary

About Us:

Ubuy is a dynamic and customer-focused business dedicated to delivering exceptional products and services. We pride ourselves on providing top-notch customer support, and we are looking for a talented Customer Service Representative to join our team.

Job Details:

Eastwood Libis Quezon City- Onsite

Monday to Friday | 5:00 am to 2pm Manila Time

*Following New Zealand Holidays

Responsibilities:

· Respond to customer inquiries via phone, email, and Facebook in a professional and friendly manner.

· Provide accurate and timely information and assist with product enquires, tracking, returns, refunds and ensuring a seamless experience.

· Resolve customer complaints and issues efficiently and effectively, aiming for first-call resolution.

· Document customer interactions and maintain accurate records of customer information.

· Collaborate with other departments to address customer concerns and facilitate issue resolution.

· Identify and report product or service quality issues to the appropriate teams.

· Stay up to date with product knowledge.

· Meet or exceed performance targets, including response times and customer satisfaction ratings.

· Continuously seek opportunities for process improvement and customer service enhancement.

· Handle special projects and tasks as assigned by the Customer Service Manager.

Qualifications:

· High school diploma or equivalent (associate's or bachelor's degree is a plus).

· Previous customer service experience is essential.

· Experience with Australia or New Zealand processes is a strong advantage for this role.

· Exceptional communication skills, both written and verbal.

· Strong problem-solving abilities and attention to detail.

· Ability to remain calm and professional under pressure.

· Proficient in using customer service software and tools.

· Familiarity with the products or services offered by the company.

· Positive attitude and a commitment to delivering outstanding customer service.