Chief Operating Officer (COO) for IT

Full Job Description

The company is the world’s leading classical music record label.

JOB DESCRIPTION

IT Strategy and IT Organization
1. Devise and establish IT strategies, policies, plans and systems to support the overall goals set by senior management and international business owners
2. Define the Manila IT organization structure, roles and responsibilities, and job descriptions. Restructure, where necessary
3. Define resource requirements ensuring that correct skills and competencies are in place, and current technical advances in information systems architecture, procedures and development are implemented
4. Manage and direct the Manila office’s data network infrastructure including establishing strategies for Internet, local area network (LAN) and wide area network (WAN) connections
5. Manage and direct workstation, desktop/laptop strategy

Project Management and Documentation
1. Lead and facilitate coordination and consultation with senior management and business owners to define business goals & systems requirements
2. Deploy project development targets, specifications and deadlines to the IT team and ensure regular update reporting
3. Work with Senior Management in Hong Kong and the USA to ensure that the correct projects are prioritized and delivered; Keep senior management and business owners updated and informed on the status of IT projects, providing immediate notice for any project setbacks
4. Help ensure proper collaboration between teams for quality
assurance, requirements definition, and project management activities
5. Develop standard operating procedures allied to best practice, and ensuring written protocols and guidelines are provided for its staff and all end-users
6. Ensure written documentation is created and maintained, to include user and system manuals, license agreements and all documentation relating to developments, modifications and upgrades, etc.

Technology
1. Oversee the deployment, development, monitoring, maintenance, enhancements, integrating, upgrading and support of organizational IT systems at the Manila office. This will include, but not limited to, operating systems, servers, PCs, proprietary software, software apps, telephones and peripherals
2. Oversee all technology operations (e.g. network security) and evaluate them according to established goals
3. Analyze the business requirements of all departments to determine their technology needs
4. Inspect the use of technological equipment and software to ensure functionality and efficiency
5. Identify the need for upgrades, configurations or new systems and report to upper management
6. Keeping up-to-date with the most recent technologies and advising on what new technological solutions and their implementation will meet business and systems requirements

IT Security
1. Identify security vulnerabilities and eliminating them with strategic solutions that increase data security
2. Together with international IT teams, integrate security standards and processes into daily work to meet and sustain compliance with global security such as HIPAA, SOX, GDPR, etc.

Staff management, leadership and communication
1. Serve as an active member of the global Technology Leadership Team and coordinate regularly with executive and senior management as well as systems users
2. Cultivate a culture of continuous improvement and teamwork among staff members
3. Conduct staff meetings, project meetings, and provide support for the daily operations of the department
4. Managing IT staff, with responsibility for hiring, evaluation, training, guidance, disciplinary procedures, and dismissals
5. Interact across various functional areas and departments to ensure clear communications, and that bi-directional expectations are understood and documented
6. Manage effective communications between the Manila IT team and to multiple clients within the group and serve as a point of escalation and resource for change requests

Budgets and administration
1. Purchase efficient and cost effective technological equipment and software
2. Negotiating with suppliers of hardware and software to get the best deal, including external support, and being responsible for contracting consultants and making service agreements
3. Creating a budget for each project as well as managing the financial aspects of the entire IT department, such as purchases and ongoing budgeting

JOB QUALIFICATION

1. Proven experience as IT executive or similar role and with strong technical and managerial background
2. Bachelor’s degree in Computer Science, Information Technology or equivalent
3. Master’s degree preferred (MBA, MS IS/IT or other technical discipline)
4. At least 15 years of relevant working experience in software development and architecture; at least 7 years of which should be in a managerial role
5. Strong background in Project Management / Business Analysis
6. Experience in .Net required as core technology
7. Thorough understanding of infrastructure based on Microsoft technologies such as Active Directory, Windows Server, Office 365, as well as cloud technologies such as Azure and Amazon AWS
8. Well-versed in current technological trends and experience in handling Big Data in business
9. Experience working in a BPO industry is an advantage
10. Strong communication skills; ability to translate technical terms to senior management and clients within the group, in English
11. Experience in analysis, implementation and evaluation of IT systems and their specifications
12. Sound understanding of computer systems (hardware/software), networks, etc.
13. Experience in controlling information technology budget
14. Excellent organizational and leadership skills
15. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
16. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

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