18 jobs in Metrobank

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Job Summary

At Metrobank, we are building a future ready, AI-native organization- where artificial intelligence is embedded into how we operate, serve clients, manage risk , and drive performance across the bank.

We are looking for Head of AI transformation & Enablement to lead the enterprise-wide adoption and scaling of AI. This role sits at the intersection of strategy, execution, governance, and value realization, ensuring AI delivers tangible, measurable impact across all business units. This role is best suited to someone who has built their career in technology and is now moving into a business-facing transformation mandate.

Key Responsibilities

Drive Enterprise AI adoption & Transformation

• Lead the rollout and adoption of AI across business units, embedding AI into core workflows to improve productivity and decision-making.

Build & Scale AI Use Cases

• Develop and scale practical, high impact AI use cases and workflows that are reusable, tested and deployable across the organization.

Establish AI standards and Practices

• Define and institutionalize standards for prompt engineering, workflow design, and AI usage to ensure consistency, quality and reliability.

Build & Scale AI Use Cases

• Develop and scale practical, high impact AI cases and workflows that are reusable, tested, and deployable across the organization.

Ensure Responsible AI & Governance

• Embed responsible AI principles and partner with Risk and Compliance to ensure safe, ethical and regulated use of AI across the bank.

Drive Adoption & Culture Change

• Lead initiatives to build awareness, capability, and engagement, fostering a culture of responsible AI experimentation and learning.

Track impact & Continuous improvement

• Measure adoption and business impact, continuously refining workflows, tools and strategies to maximize value.

Qualifications & Experience

• Proven experience leading AI, data, or digital transformation initiatives in large organizations.
• Strong technical grounding in AI, data, or advanced analytics, built through a prior career in a technology, data science, or engineering function.
• Strong understanding of AI enablement, adoption, and workflow integration
• Experience working in cross-functional environments (Business, Technology, Risk, Operations)
• Ability to translate AI into practical, business-facing solutions
• Postgraduate degree in a quantitative or technical field (Computer Science, Data Science, Machine Learning, Engineering, or similar) preferred.

What We’re Looking For

• A builder mindset —comfortable creating systems and capabilities from the ground up
• A leader who bridges technology and business application
• Someone who drives adoption and outcomes, not just design
• A practical problem-solver focused on real-world impact
• Deep curiosity and passion for applied AI at scale

Other details:

Unit: Transformation Office

Office Location: Metrobank Center, Bonifacio Global City

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

The Relationship Manager (RM ) is responsible for managing and growing a portfolio of existing Japanese corporate clients while actively developing new business opportunities. The RM serves as the primary point of contact for these clients, understanding their financial needs, and providing tailored solutions that encompass a wide range of banking products and services to help achieve the Bank’s growth, profitability, and client satisfaction objectives.

Role Exposure:

• Cultivate deep relationships with key decision-makers within Japanese corporations, earning trust and building long-term partnerships
• Hone your skills in identifying and pursuing new business opportunities, expanding your portfolio and contributing to the Bank’s success
• Develop your expertise in analyzing financial performance, assessing the credit worthiness, and structuring innovative financing solutions that merit client’s unique needs
• Gain comprehensive understanding of a wide range of corporate banking products and services, from lending to trade finance to treasury and cash management
• Partner with colleagues across different departments to identify opportunities to cross-sell products and deliver holistic solutions to clients
• Stay abreast of industry trends, economic developments, and the competitive landscape in the Japanese corporate market
• Build your career under the mentorship of experienced and seasoned professionals

Qualifications:

• At least 3 years of relevant experience in relationship management and business deve
• lopmentStrong background in credit evaluation and financial a
• nalysisExcellent communication, interpersonal and presentation skills, and customer service with the ability to build rapport and influence at all
• levelsProven ability to identify and pursue new business opportunities, negotiate effectively, and clos
• e dealsStrong analytical and problem-solving abilities, with the capacity to assess complex situations and develop creative so
• lutionsAbility to collaborate effectively with colleagues across different units and functions to deliver results

Unit: Corporate Banking Group - Japanese Corporations Division

Location: The Shops, Bonifacio Global City

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Consumer Growth Manager

Job Summary:

The jobholder is a primary driver of strategies to grow and develop new business opportunities within the bank in line with growing its chosen customer base through ecosystem partnerships that can drive customer acquisition.

Through a strong understanding of the target market, the jobholder is expected to represent the bank, collaborate and negotiate with external partners to deliver a strong value proposition to an identified customer base that will entice new-to-bank sign-up/onboarding and lift likelihood of approvability for lending-products, while ensuring business viability for Metrobank.

This role is expected to work with cross functional teams to secure program approvals, develop campaigns and creative materials, establish operationalization processes, monitor partnerships performance and ensure achievement of targets.

The key responsibilities of the role include:

• Strategy Development & Execution of Acquisition campaigns
• Have strong understanding of target market needs, motivations, behaviors, etc. to identify and maximize opportunities for acquisition
• Lead in establishing the consumer growth strategy through partnerships
• Partnerships roadmap and prioritization
• Partnership goals, target setting
• Ensure execution excellence in program management of initiatives led by the team
• Campaign planning (annual, quarterly, ad hoc)
• Tracking, monitoring, and reporting acquisition performance.
• Improve processes, as necessary.
• Consolidated performance reporting and review across partnerships handled by the team. (Monthly, Quarterly, Annual)
• Partner Onboarding & Management
• Responsible for proposing and prioritizing partners to be engaged and onboarded
• Responsible for dealing, negotiating, and locking in commercial deals with partners with the goal of consumer acquisition
• Partner Channel & Performance Management
• Work with the partner to develop and implement acquisition strategies
• Regular reporting on targets and performance metrics to assist the daily/weekly/monthly tracking of performance
• Develop programs, processes, campaigns, etc. to ensure that acquisitions via the channel/partner is not a revolving door or have poor quality of accounts.
• Develop programs, processes, campaigns, etc. to ensure that the channel/partner is optimized

Qualifications:

• Has at 5-10 years extensive experience in conceptualizing, developing and managing marketing strategies and/or sales programs from banking, credit card/ financial institutions, or FMCG companies.
• Ability to understand of the different areas of retail bank and the credit card business and the capacity to relate unit’s operations and financial metrics to the overall business of the company
• Excellent program management skills.
• Excellent analytical and process management skills.
• Excellent verbal communication skills; Ability & confidence to negotiate
• Has strong working knowledge of MS Word, Excel, and PowerPoint.
• Proven experience in translating business strategies to excellent program execution

Other Details:

Unit: Consumer Business Sector/ Credit Cards, Personal Loans, and Retail Digital Channels / Credit Card Product & Segment Strategy

Rank: Junior Officer

Office Location: Metrobank Card Center, Ayala Avenue, Makati City

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Job Summary:

The Fraud Investigation Officer plays a key role in safeguarding the bank’s asset and reputation by conducting thorough investigation into suspected fraudulent activities, alleged operational irregularities and major procedural transgressions. The role demands the application of analytical techniques, strategic thinking, and attention to detail to uncover fraud patterns, determine root causes, and provide actionable insights. Operating under approved policies and procedure, the Fraud Investigation Officer is responsible for providing an objective and evidence-based understanding of issues to enable resolution of fraud-related disputes and operational cases and in identifying preventive and remedial measures.

Role Exposure:

Case Investigation and Resolution:

• Conduct timely and thorough investigations of fraud/operational cases, ensuring compliance with bank policies and turnaround-time (TAT) requirements
• Analyze account activity, financial records, and supporting documentation to establish the validity of fraud claims and employee accountabilities
• Prepare well-documented reports summarizing findings, root cause analysis, and recommendations

Collaboration Across Departments and Stakeholders

• Coordinate with other departments (e.g., Risk, Compliance, Operations, Legal, Human Resources) to ensure effective case resolution and knowledge sharing
• Build relationships with external agencies and interchanges for collaboration on fraud prevention and intelligence sharing

Control Gap Identification and Remediation:

• Identify internal control weaknesses to prevent recurrence of identified fraud trends
• Propose and support implementation of remedial actions and process improvements

Training and Knowledge Sharing:

• Participate in all mandatory and role-specific trainings
• Stay updated with the latest fraud schemes, investigative techniques, and industry best practices
• Mentor new or junior investigators

Additional Responsibilities:

• Perform other related duties as assigned to support the overall success of the Division and Bank
• Demonstrate flexibility in working hours and availability for urgent or high-impact investigations

Qualifications:

• Bachelor’s Degree in Business Management, Accounting, Finance, Economics, Criminology, or related field
• Certified Fraud Examiner/ Certified Anti-Money Laundering Specialist (CAMS) is an advantage but not required
• Minimum of two (2) years of relevant experience in fraud investigation within the banking industry, or at least 2 years in a comparable role outside banking
• Exposure with AMLA to Familiarity with AMLA regulations is considered an advantage.
• Exposure to retail and/or commercial banking operations is required
• Amenable to do fieldwork
• Flexibility to work extended hours and remain on-call as necessary
• High degree of professionalism, integrity, and discretion
• Good Communication skills
• Proficient in MS Office applications such as Word, Excel, Powerpoint, Outlook, Access

Rank: Junior Officer

Unit: Anti-Money Laundering and Fraud Management

Location: Metrobank BGC

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Job Summary:

Drive end-to-end process analysis, reporting rationalization, and workflow redesign initiatives across the sector to improve operational efficiency, reduce manual workload, and enhance reporting effectiveness.

The role is responsible for identifying improvement opportunities, designing future-state processes, and supporting implementation to ensure sustainable operational simplification and performance improvement.

Role Exposure:

1. Operational and Reporting Analysis

Develop and maintain inventories of reports, activities, and workflows across the sector

Review report usage, relevance, frequency, and business value

Conduct workload, reporting, and activity assessments to identify inefficiencies, duplication, and manual work

Perform time and activity studies across selected functions

Analyze operational trends, bottlenecks, and recurring pain points

2. Process Review and Redesign

Lead documentation and assessment of current-state workflows and operational processes

Identify opportunities for process simplification, workload optimization, and improved operational efficiency

Develop future-state workflows, reporting frameworks, and operational improvement proposals

Drive reporting rationalization and workflow simplification initiatives across functions

Recommend enhancements to management information flows and operational processes

Quantify expected benefits and business impact of proposed improvements

3. Stakeholder Engagement and Facilitation

Facilitate working sessions with business units, report owners, and stakeholders to validate operational issues and requirements

Drive alignment on improvement opportunities, dependencies, and implementation priorities

Coordinate cross-functional discussions to support redesign initiatives

Present insights, recommendations, and proposals to management and leadership groups

4. Implementation Support and Governance

Support execution of approved process improvement and redesign initiatives

Track progress of initiatives, including workload reduction, efficiency gains, and simplification outcomes

Coordinate with stakeholders to ensure timely delivery of action items and sprint activities

Maintain documentation of assessments, working papers, and implemented improvements

Prepare management updates and governance reports on initiative status and outcomes

5. Continuous Improvement and Documentation

Document current-state and future-state processes, methodologies, and tools

Capture and maintain records of realized efficiencies and operational improvements

Contribute to the development of frameworks, templates, and standards for process improvement

6. Additional Responsibilities:

Perform other related duties as assigned to support the overall success of the Division and Bank.

Qualifications:

• Bachelor’s Degree in Business, Accountancy, Finance, Economics, Industrial Engineering, MIS, or any related field; Master’s Degree is an advantage.
• At least 6–10 years of relevant experience in Banking Operations, Finance, MIS/Reporting, Business Analysis, Process Improvement, Operational Excellence, or Transformation initiatives.
• Exposure to Lean Six Sigma, process improvement, workflow redesign, project management, or analytics.
• Strong analytical, problem-solving, process mapping, and stakeholder management skills.
• Excellent communication and presentation skills with the ability to translate insights into actionable recommendations.
• Proficient in Microsoft Excel and PowerPoint; knowledge of reporting and workflow tools is an advantage.
• Experience in PMO, consulting, operational redesign, or transformation projects is preferred.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Relevant certifications (e.g., Lean Six Sigma, PMP, Agile) are a plus.

Unit: FCS/Corporate Strategy Division

Location: MB Center

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary:

The Strategic Procurement & Awards Officer manage and oversee the end-to-end commercial bid process for major and special IT/Non-IT requests, including due diligence, evaluation, transaction development, recommendations for approval, and negotiation strategies to support award decisions. Control the schedule, scope, resources, costs, risks, changes, and quality of key departmental functions, including bidding, evaluation, negotiation, canvassing and analysis of commercial proposals, vendor coordination, vendor performance reviews, vendor accreditation, contract custodianship, and secretariat support for the Bank’s Negotiating Body. Supervise SPAD assistants and ensure the effective execution of their assigned responsibilities. Recommend and drive continuous improvements to policies, processes, and templates related to the unit’s functions, and collaborate with key stakeholders, including PMD, ITG, Bank Committees, Business Units, and Vendors, to support negotiation and award activities, foster strong working relationships, and participate in relevant bank-wide committees as required.

Key Responsibilities:

• Recommend transactions for approval to the Department Head or the Bank’s designated Negotiating Body in accordance with the established approval authority matrix and execute related directives.
• Develop, analyze, and recommend negotiation strategies, including commercial insights and presentation materials, to support successful negotiation and award outcomes.
• Facilitate negotiation strategy discussions and negotiation meetings with key stakeholders, including PMD, ITG, Business Units, Vendors, and the Bank’s designated Negotiating Body.
• Monitor, analyze, and escalate commercial risks, project issues, and vendor concerns, while recommending appropriate resolutions and mitigating actions.
• Prepare, review, and publish status reports on IT and Non-IT requests, recommend award prioritization, and provide project management, advisory, and guidance support on bidding and award processes when required.
• Manage post-award commercial activities, including contract preparation, walkthroughs of negotiated terms and conditions, contract custodianship, and validation of vendor billings for special projects.
• Lead team development by coaching junior resources, creating training and, monitoring team performance metrics, and ensuring business continuity within the assigned unit.
• Drive continuous improvement initiatives by recommending enhancements to policies, procedures, standards, templates, and best practices, while supporting audit responses, committee participation, stakeholder relationship management, and other management-assigned responsibilities.

Qualifications:

• Bachelor’s Degree Holder
• At least 5 years strong exposure in project management
• Exposure in handling various vendors in banking industry preferred

Unit: FCS / General Services Group / Strategic Procurement & Awards Department

Location: Metrobank Center, BGC, Taguig City

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title: Relationship Manager - Consumer Banking

Job Summary: Accredits and establishes corporate and developer tie-ups for Metro Manila branches. Handles account solicitation, line utilization, conducts site inspection, line renewals and account maintenance for developers. Ensures proper coordination both from internal and external clientele to attain the desired volume and quality of Metrohome loan portfolio for Consumer Lending Group.

Specific Duties & Responsibilities:

Spearheads and supervises the following specific marketing activities:

• Accredits and / or establishes line of developers for end-buyer tie-up and CTS Facility
• Renews line and / or re-accredits developer for end-buyer tie-up and CTS Facility
• Prepares Call Reports/ Interoffice Letters/ Approval Memoranda/ Offering Ticket containing formal recommendation or presentation of the package to the Credit Committee or proper approving authority. Gathers all necessary materials and information to be used for the approval. Handles the total and complete loan packaging of possible end buyer financing/accreditation based on the Bank’s existing policies and procedures.
• Conducts of client calls to prospective and existing developers
• Conducts project inspection for accreditation
• Conducts roadshow presentation to developers, including its’ brokers and / or agents
• Ensures compliance on the terms and conditions stated in the ERCA of the developers
• Solicits accounts / Metrohome applications from the developers
• Attends various activities and / or open houses of developers
• Develops/formulates marketing strategies to ensure consistency in generation of home loan applications to meet the targets set by the management.
• Analyzes market situations, conducts studies and surveys to keep the bank updated on the latest market trends.
• Provides updates on any new or revised policy and procedure or guidelines and disseminates the same to the Account Officers, Account Coordinators and Relationship Assistant to ensure clarity of information furnished relative to implementation of these policies which are geared towards more effective and quality generation of Metrohome Loan Portfolio.
• Ensures achievement of the KRA and target of the Account Officers, Account Coordinators and Relationship Assistant
• Performs other related functions that maybe assigned from time to time.

Other Details:

Rank: Junior Officer

Location: Bacolod

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary:

The Commercial Banking Relationship Manager is expected to originate, develop, review, and manage loan portfolio relationships, conduct credit and financial analysis, and cross-sell appropriate bank products and services across target segments, contributing to the Bank's objectives in terms of growth, profitability, asset quality, and client satisfaction.

Role Exposure:

• Build and manage relationships with key commercial and middle-market clients across diverse industries.
• Develop expertise in commercial lending, credit evaluation, financial analysis, and portfolio management.
• Drive business growth through client acquisition, relationship expansion, and cross-selling of banking solutions.
• Gain exposure to business owners, senior executives, and key decision-makers, providing strategic financial solutions tailored to their needs.
• Partner with credit, risk, operations, and product teams to deliver exceptional client experiences and sustainable business results.
• Learn from experienced banking professionals and industry leaders through mentorship and on-the-job development.

Qualifications:

• 3-5 years of experience in Commercial Banking, Corporate Banking, SME Banking, Relationship Management, Account Management, or Business Development within a financial institution.
• Proven experience in credit evaluation, financial statement analysis, cash flow assessment, and credit proposal preparation.
• Experience in managing and growing a loan portfolio while maintaining acceptable asset quality is an advantage.
• Strong strategic thinking, client relationship management, and negotiation skills.
• Excellent communication (verbal, written, presentation, and active listening) skills.
• Ability to collaborate effectively with cross-functional teams to deliver results.
• Knowledge of banking products, lending processes, and risk management principles is an advantage.

Available locations:

• Binondo
• BGC
• Greenhills
• QC Roosevelt
• QC Rotonda

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary:

The Corporate Planning Officer supports the Bank’s institutional planning framework by helping develop and coordinate long-term and annual business and financial plans aligned with the President’s Balanced Scorecard (BSC). The role consolidates inputs from various Business Units, conducts research and analysis, and ensures the accuracy and consistency of planning outputs. It also assists the Corporate Planning Head and Financial and Control Sector (FCS) Head in driving strategy execution, performance management, and key corporate planning initiatives. Responsibilities include preparing planning templates and reports, monitoring Business Unit strategy implementation, and tracking performance against strategic objectives. Through close collaboration with partner units such as SID, FPAD, RMG, and other stakeholders, the position strengthens planning discipline and supports the Bank’s overall business and financial performance.

Key Responsibilities:

• Support the coordination of institutional planning activities with SID, FPAD, and other units to ensure effective implementation of the Bank’s strategic directions, programs, and projects.
• Assist in strategy formulation and execution by supporting the development of strategic goals, action plans, and special projects aligned with institutional objectives.
• Conduct research and analysis to support corporate development initiatives, including investment and divestment decisions, while ensuring alignment with strategic priorities.
• Help maintain and update the Bank’s 5-year rolling financial and capital plan and support the capital budgeting and allocation framework to align BU priorities with organizational goals.
• Prepare timely, accurate, and relevant financial and operational management information reports and performance analyses to support decision-making and performance monitoring.
• Review and validate product, service, and channel performance through ROI/ROE assessments and MIS analysis to support data-driven business decisions.
• Provide economic, banking, and industry research, maintain management information databases, and respond to planning and budgeting-related data requests across the Bank.
• Support the preparation, consolidation, and validation of reports, presentations, and data for Board and Management Committees, while performing other planning-related tasks as assigned.
• Carry out additional duties as may be assigned from time to time to support Corporate Planning and institutional planning objectives.

Qualifications:

• Bachelor’s Degree in any of the following fields such as Finance, Economics and Accounting is required
• Advantage if CPA (Certified Public Accountant) or CFA (Chartered Financial Analyst)
• At least 2-3 years relevant experience in any of the following like Corporate planning, Financial planning and analysis (FP&A), Strategy/management consulting, Research, business analytics, or forecasting, Risk management or budget planning
• Experience working with cross-functional teams (e.g., FPAD, SID, RMG)

Unit: Corporate Planning Department

Location: Metrobank Center BGC, Taguig City