Mastercard

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Specialist, Product Operations
1- Overview
The Global Transmission team is responsible for maintaining uninterrupted transmission operations around the clock through a structured 24/7 shift schedule. As the first point of contact for operational incidents, inquiries, and notifications, team members play a critical role in safeguarding service continuity for a global client base. This position is ideal for professionals seeking dynamic, high-responsibility roles in a fast-paced, operational environment.
2 - Role
- Serves as the first point of contact for operational incidents, inquiries, and notifications, ensuring timely and professional interaction with stakeholders.
- Conducts initial analysis and troubleshooting to resolve issues as quickly as possible.
- Records all actions and solutions in the Business Impact Report for transparency and future reference.
- Escalates complex or unresolved issues to the relevant teams, providing detailed documentation such as error logs, steps to reproduce, and impact evaluations.
- Tracks all open incidents and service requests based on established SLA/TAD standards, reporting any breaches in real time to help prevent operational risks.
- Prepares accurate and prompt reports on incidents, outages, and SLA/TAD breaches.
- Creates and shares advisories with internal teams and stakeholders to maintain ongoing operational visibility.
3 - Qualifications:
- Experience in customer support, demonstrating a consistent commitment to addressing client needs and ensuring satisfaction.
- Familiarity with industry-standard tools, with experience in Salesforce considered a strong advantage.
- Highly result-oriented and self-driven, with a demonstrated analytical approach to problem-solving and decision-making.
- Excellent interpersonal skills, enabling effective collaboration with team members and stakeholders.
- Strong communication abilities in English, both written and oral, ensuring clear and professional interactions.
- Self-motivated and capable of maintaining high performance even under pressure, consistently meeting deadlines and targets.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Customer Technical Services (Contact Center Lead)
Overview:
Mastercard Cross-Border Services helps banks, digital providers, and non-bank financial institutions modernize their Cross-Border payment services to provide senders (consumers and businesses) with faster, more transparent, and more secure payments through multiple channels and payout methods. Cross-Border Services specializes in use cases including P2P (remittances), B2P (disbursements), and B2B (business payments) and supports a variety of payout options including bank accounts, mobile money accounts, and retail cash pick-up. The ideal candidate should have a deep understanding of the payment's ecosystem, strong leadership skills, and the ability to drive strategic initiatives.
The Role:
The Director and Contact Center Lead, manages the Customer Support organization and all associated activities for our Manila, Philippines office. The Contact Center supports customers globally which are utilizing our Mastercard Cross-border payment services. Currently there are 30+ Customer Support employees reporting into their respective supervisors/manager units.
The position includes the following responsibilities:
- Develops and implements policies, procedures and service standards for customer correspondences, exception payment handling and resolution activities.
- Develops and implements controls to ensure we consistently deliver against targeted service levels.
- Designs, implements, and oversees end-to-end workflows for managing all customer inquiries and issue resolution including an effective and efficient escalation process.
- Ensures all functions and teams are following regulatory requirements and procedures, information security requirements, and all internal policies and procedures.
- Communicates with senior leadership regarding trends in service issues identified based on support services delivered.
- Evaluates performance to identify operational inefficiencies and implements process improvements and automation to improve the customer experience and quality and timeliness of service.
- Performs resource and capacity forecasting and planning for the team.
- Provides frequent communication updates to teams and ensures ongoing coaching, training, development, goal setting and performance appraisals for all team members.
- Monitoring customer feedback and satisfaction metrics and implementing strategies to improve service quality.
- Supports Customer Support managers, supervisors and employees which are located in Manila, Philippines.
- Schedules and hosts regular virtual or in-person sessions to keep open lines of communication and employees informed.
- Fosters a positive work environment, employee engagement, and creates a greater sense of belonging for the entire office.
- Act as the primary point of contact for questions or concerns for global stakeholders.
- Partners with and communicates frequently with functional leaders globally, the country manager, and our local People & Capability business partner about concerns, needs, and suggestions.
All About You:
- Extensive knowledge in the cross border/money transfer network deep understanding of the payment's processing flow.
- Experience in utilizing AI and technologies to automate enterprise-level processes in a global organization is a must.
- Written and oral proficiency in Chinese language will be strongly preferred for this role.
- Excellent leadership, analytical, problem-solving and decision-making skills.
- Proven history overseeing and leading a large customer support or operations team.
- Demonstrated ability to contribute to a strategic vision for customer support.
- Demonstrated success defining Key Performance Indicators and leveraging metrics to optimize resources, improve the customer experience, and maintain continuous process improvement initiatives related to people, process, and operations improvements.
- Demonstrated capability and success responding to complex escalations from customers, internal stakeholders, and executive leaders.
- Relentless focus on the customer, meeting their needs, and turning feedback into action.
- Ability to communicate, motivate, inspire, and lead people effectively.
- Aptitude in decision-making and problem-solving under pressure with a high sense of urgency utilizing all available resources.
- Ability to work independently and effectively in a fast paced and dynamic environment
- Excellent written and verbal English communications skills and interpersonal abilities
- Excellent interpersonal and public speaking skills and comfortable and skilled at communicating with customers directly, especially for escalations, and with internal teams.
- Cultural Differences: Be attuned to collaborating and respecting individuals from diverse backgrounds and effectively communicate with a global customer base.
Qualifications:
- Education: Bachelor's degree in finance, Business Administration or a related field
- Considerable experience in a leadership role, in the financial services or payments industry
- Oral and written proficiency in English, Filipino is a must.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Specialist Sales, Small and Medium Enterprises - Philippines
Mastercard is looking for a senior commercial leader to drive growth across its Small Business segment in the Philippines. Based in Manila and reporting to the Vice President, SME Business, Southeast Asia, this role is responsible for growing Mastercard's small business portfolio through strategic partnerships, market development and sales execution.
The Director will lead market strategy, support and develop local team members, and work closely with banks, fintechs, digital players and internal stakeholders to accelerate growth. This is a highly visible leadership role that combines commercial ownership, people leadership and market influence. The successful candidate will play a key role in expanding Mastercard's presence within the small business segment while contributing to one of the company's fastest-growing strategic priorities across Asia Pacific.
Role
- Lead Mastercard's Small Business growth strategy in the Philippines, with accountability for business growth, portfolio performance and market expansion.
- Develop and execute plans to increase spend, customer acquisition, revenue and market share across small business card solutions.
- Build and strengthen partnerships with banks, fintechs, digital wallets and other ecosystem participants, with a focus on expanding Mastercard's presence across fast-growing digital commerce and wallet ecosystems.
- Lead, coach and develop team members while providing strategic direction and leadership for the local Small Business business.
- Act as the market expert on small business payments trends, customer needs and competitive dynamics.
- Partner closely with account management, product, marketing and other cross-functional teams to bring growth initiatives to market.
- Represent the Philippines market within regional discussions and provide executive-level insights, recommendations and business updates.
- Support the development of differentiated solutions and value propositions that help partners attract and grow small business customers.
- Champion innovative and digital payment capabilities that improve customer experience and drive adoption.
- Serve as a trusted advisor to clients by combining industry expertise, commercial acumen and strategic thinking.
All About You
- Proven success leading commercial growth, business development, sales or account management activities within payments, financial services, fintech or related industries.
- Experience developing market strategies and delivering measurable revenue, portfolio growth or customer acquisition outcomes.
- Strong leadership skills, with experience managing, coaching or developing high-performing teams strongly preferred.
- Ability to build credibility and influence senior stakeholders across complex and matrixed organisations.
- Strong client-facing skills with the ability to develop strategic partnerships and navigate executive-level conversations.
- Commercial mindset with a track record of identifying opportunities, solving problems and converting ideas into business results.
- Understanding of payments, cards, commercial banking, fintech or digital payments ecosystems.
- Experience working with or partnering across digital wallets, fintech platforms, embedded finance providers, or other emerging payment ecosystems is highly valued.
- Excellent communication and presentation skills with the ability to simplify complex topics for different audiences.
- Data-driven decision-making skills and the ability to transform insights into actionable business recommendations.
- Self-motivated, collaborative and comfortable operating in a fast-paced, growth-oriented environment.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Business Development - Corporate Solutions, East SEA
Mastercard's Commercial & New Payment Flows (CNPF) business is focused on transforming how businesses move money. As organisations increasingly seek to digitise procurement, supplier payments, travel and expense management, and working capital processes, Corporate Solutions helps financial institutions, governments and enterprises modernise commercial payments through card-based and multi-rail solutions.
Corporate Solutions works across issuing, acceptance, partnerships and product to help banks and large organisations optimise business payments across the procurement and payment lifecycle, delivering greater efficiency, visibility and control.
We are seeking a Director, Business Development - Corporate Solutions to lead our East Southeast Asia business, covering Indonesia, Vietnam and the Philippines. This role will be responsible for driving Corporate Solutions spend and revenue growth across the division through issuer partnerships, direct-to-corporate engagement and strategic business development initiatives. The successful candidate will combine strong commercial payments expertise with people leadership, stakeholder management and a proven ability to drive growth in complex environments.
Role
- Lead Mastercard's Corporate Solutions business across Indonesia, Vietnam and the Philippines, delivering growth in commercial payment spend, revenue and market penetration.
- Lead, coach and develop a high-performing regional team, fostering a culture of accountability, collaboration and continuous development.
- Develop and execute growth strategies that accelerate adoption of Mastercard's B2B and Travel & Expense payment solutions across East Southeast Asia.
- Build and strengthen senior relationships with issuer banks, transaction banking teams, treasury organisations and key ecosystem partners.
- Engage directly with multinational corporations, large enterprises and government organisations to identify business needs and drive adoption of Mastercard-powered solutions.
- Partner closely with Product, Partnerships, Acceptance, Account Management and other cross-functional teams to bring new solutions and commercial opportunities to market.
- Develop and execute strategic commercial opportunities, including proposals, business cases, executive presentations and RFP responses.
- Build, manage and convert a robust sales pipeline while shaping long-term market growth opportunities across East Southeast Asia.
All About You
- Significant experience within commercial payments, corporate cards, transaction banking, treasury solutions or broader B2B payments environments.
- Proven success leading business development, sales or commercial growth initiatives with measurable revenue impact.
- Strong understanding of commercial payment ecosystems and the ability to originate, grow and close opportunities with financial institutions, corporate banking and large enterprise stakeholders.
- Demonstrated success translating customer needs into commercially viable solutions while working effectively across product, technical and partner teams.
- Exceptional stakeholder management and relationship-building skills, with the ability to influence senior executives and navigate complex organisations.
- Previous people leadership experience with a track record of building, developing and motivating high-performing teams.
- Strong commercial judgement, pipeline management discipline and the ability to operate autonomously in a fast-paced, growth-oriented environment.
- Excellent communication and presentation skills, combined with curiosity, innovation and a passion for transforming commercial payments.
KPIs
- Commercial Payments spend growth across East Southeast Asia.
- Commercial Payments net revenue growth across East Southeast Asia.
- New corporate customer acquisition and deal signing targets.
- Expansion of issuer-led and partner-led commercial payment opportunities.
- Delivery of strategic business objectives and market development goals.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Employee Relation Services
Overview:
Mastercard is looking for a Manager, Employee Relations Advisor, to join its Global Employee Relations team. Working closely with People Business Partners, employment law, compliance, and business stakeholders. The primary focus of this role is to support and assist in the development and administration of our performance management process. The ideal candidate will help foster a positive and productive work environment by ensuring fair and consistent performance management practices. The desired candidate will leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.
This position will be based in Philippines or Malaysia.
Role:
- Assist in the administration of our performance management process.
- Provide support to employees and managers in understanding and using performance management tools and systems.
- Respond to employee and manager inquiries regarding performance issues, providing guidance and support.
- Assist in the resolution of employee conflicts and performance-related concerns.
- Participate in investigations related to performance issues.
- Help to ensure that performance evaluations are completed accurately and on timely.
- Assist in the preparation of performance-related documentation, including Coaching Plans.
- Help coordinate training sessions for managers on performance management best practices.
- Provide advice to People Business Partners, managers and employees about company policies and processes.
- Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues.
- Establish strong cross-functional relationships at all levels and geographies.
- Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.
- Demonstrate expected behaviors; identify and escalate issues in an appropriate and timely manner.
All About You:
- Strong analytical/fact based decision-making skills combined with the ability to think innovatively.
- Knowledge of applicable Employee Relations policies/procedures and business practices.
- General knowledge of applicable employment laws and regulations.
- Ability to work in a global, matrixed, and complex business.
- Demonstrates superior judgment and ability to effectively partner and influence across the organization.
- Ability to handle sensitive and confidential information with discretion.
- Ability to multi-task in a fast-paced environment with composure.
- Strong organizational/time management skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with demonstrated patience, tact, and respect.
- Exceptional detail and follow-up skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Bachelor's Degree required.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Technology Service Management
Overview & Introduction
Real Time Payments (RTP) International operates as a programme within the Mastercard Real Time Payments portfolio, currently serving six live markets. With transaction volumes increasing substantially, the imperative for safe, resilient, reliable, and meticulously maintained services and products is critical, both in managing National Critical Infrastructure and fulfilling customer expectations for regulated local services, as well as upholding Mastercard's brand integrity.
The RTPI Market Customer Performance team is responsible for ensuring operational excellence and customer satisfaction for Real-Time Payments Infrastructure (RTPI) services.
This role acts as the Technology Service Manager for the RTPI managed service offered in the APAC region, managing service performance, service changes, incident trending and escalations, and continual improvement throughout the service lifecycle.
Key Responsibilities
- RTPI Managed Service Ownership
o Maintain up-to-date and accurate technical and operational knowledge of the RTPI managed service to ensure smooth operations, proactive risk management, and service excellence.
o Assume responsibility for the local execution of Mastercard and RTPI service standards.
o Leverage on service mapping, proactively manage the resilience of the RTP service through ensuring comprehensive impact assessment at work intake stage and promoting appropriate testing.
- Service Change Management
o Review all service changes on the RTPI managed service.
o Work with the internal teams to ensure all service changes come with complete and accurate assessments, logical scheduling, and internal and external readiness for execution.
o Be the final gatekeeper for Mastercard and ensure proper information is shared with the customer clearly in operational forums.
o Ensure timely approval of the changes from the RTP scheme, monitor change execution and step in proactively to manage critical change execution.
- Incident Management
o Work closely with customer support team and backend support teams on RTPI-related incidents and issues to drive timely resolution and meet SLAs.
o Monitor the flow of information from internal teams to the customer. Ensure timely, accurate and clear communications are provided to maintain a strong customer relationship.
o Able to clearly explain complicated technical issues and RCA to the customer at different levels.
o Monitor and analyze incident trending, push for service improvements to reduce incidents and speed up resolution.
- Problem Management
o Join internal and external problem management forums to keep close track of the open problem tickets, impacts, mitigation workarounds, and long-term resolutions.
o Push internal problem investigation and resolution from a service stability and resilience point of view.
o Be able to ask tough questions to make sure actual root cause is identified and fixed, instead of just symptoms.
o Ensure proper alignment with Product and Delivery teams in terms of fix priority and release strategy.
- Service Operation Risk & Improvement Management
o Work closely with 1st line and 2nd line Risk teams to manage the RTPI Service operational risk register, agree on risk definition and mitigation, monitor and follow up on the execution.
o Work with internal stakeholders to share improvement opportunities and plans.
- Be the voice of customer to backend teams
o Be a customer advocate, think and speak on behalf of the customer within the organization. Bridge geographic and time zone gaps between the customer and the backend technical teams.
o Help the backend teams understand the customer pain points and priorities from service & operations perspective.
- Customer Engagement and Satisfaction
o Build and maintain a trusted relationship with relevant customer stakeholders at all levels.
o Conduct (or receive) customer satisfaction surveys and analyze feedback.
o Manage customer escalations and ensure timely resolution.
All About You
- Degree in Computer Science or an IT-related equivalent.
- Minimum 6-8 years of experience in IT service management or relevant role.
- Good understanding of real-time payments technology, infrastructure, and operational processes.
- Hands-on experience in any RTP ecosystem is a strong advantage, either on the participant side, the scheme side, the vendor side, or the operator side.
- Good understanding of ITSM lifecycle. ITIL certification is preferred.
- Demonstrated ability to work with cross-functional teams in high-pressure situations.
- Strong team player - able to work with a highly complex matrix and manage and influence wider teams without direct authority.
- Flexible in working hours across different time zones as needed, and comfortable working extended hours for major mission-critical changes execution oversight in the live production environment.
- Track record of making swift, informed decisions during incidents and service disruptions.
- Proven experience leading incident response, root cause analysis, and post-incident reviews.
- Demonstrated experience in managing customer escalations especially during critical events, and driving satisfaction through proactive engagement.
- Comfortable managing working-level to senior-level stakeholders and strong in building customer relationships, able to articulate complicated technical matters tailoring content and details to suit the different audiences.
- Strong understanding and experience in risk identification, assessment, and mitigation strategies.
- Experience monitoring service health, analyzing KPIs/SLAs, and driving operational improvements.
- Detail-oriented, proactive and willing to roll up your sleeves for hands-on work.
- Positive, constructive, with a growth mindset, able to work under pressure.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant - Advisors & Consulting Services, Deploy -Program Management
Managing Consultant - Advisors & Consulting Services, Deploy -Program Management
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Deploy. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client's organization.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
You will manage a portfolio of projects that support a strategy, a strategic change, or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to the eventual realization and achievement of measurable improvements.
Client Impact
- Lead client engagements and workstreams for large enterprise-level programs across a range of industries, problem statements, and cultures
- Promote proven, accredited project and change management methodologies and techniques to help clients drive measurable value from initiation to benefit realization
- Mitigate risks, solve issues, and ensure plan remains in line with agreed timescales, budgets, and quality criteria
- Identify new business opportunities and communicate to executives to pursue, leading sales calls and client development including proposal contribution
- Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Team Collaboration & Culture
- Lead team to creative insights and sound business recommendations, and deliver impactful and influential client presentations while growing team members' roles and skills
- Provide expertise and day-to-day project delivery team leadership, supporting evolution of solutions with innovation and create a collaborative and inclusive environment for all levels
- Manage relationship with internal Mastercard leadership and stakeholders and build the firm's intellectual capital
- Effectively leverage subject matter experts to develop best customized solutions
- Provide on-the-job training, coaching, and mentorship to junior team members, including evaluating performance, and providing feedback
Qualifications
Basic qualifications
- Undergraduate degree with work experience in project management and change management methodologies and techniques
- 6+ years of Project Management experience
- Exposure to financial institutions, payments, and/or consultancies
- Experience coaching and managing teams across multiple projects and/or engagements with third parties
- Experience managing key client relationships
- Knowledge of business KPIs, financials, and organizational leadership
- Ability to provide perspective on industry and marketplace
- Logical, structured thinking
- Advanced Word, Excel, and PowerPoint skills
- Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
- Ability to communicate effectively in English and the local office language (if applicable)
- Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
- Ability to travel to client sites on a semi-regular basis
Preferred qualifications
- Experience leading development and implementation of solutions and measuring impact on clients' business
- Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)
- Knowledge of Project Management tools
- Exposure to payments and/or retail banking or merchants
- Experience generating new knowledge or creating innovative solutions for a firm
- MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consultant, Advisors & Consulting Services, Deploy
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Deploy. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client's organization.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
You will manage individual projects with minimal supervision, including tracking metrics, handling complex analyses, and preparing communications to report back to client and internal leadership. You will develop practical recommendations, contribute to team discussions on implications of analyses, and work alongside the client's staff on each project, assisting with implementation tasks.
Client Impact
- Provide input on multiple small and large high-value projects across a range of industries and problem statements
- Contribute proven, accredited change skills, domain experience, and delivery methodology to help clients drive measurable value
- Collaborate with Mastercard team to understand clients' needs, challenges, agenda, and risks
- Develop working relationship with client analysts/managers, and act as trusted and reliable partner
- Identify resources and assign responsibilities, track, and forecast effort and report on expense vs. earned value
Team Collaboration & Culture
- Collaborate with senior project delivery consultants to implement strategically important assets and services
- Independently coordinate a complex range of activities and effectively identify and proactively solution risks and impacts on timelines
- Lead internal and client meetings with strong communication skills
- Contribute to the firm's intellectual capital and be a strong brand ambassador for Mastercard and Data & Services
- Receive mentorship from consulting leaders for professional growth and development
Qualifications
Basic qualifications
- Undergraduate degree with work experience in project management and change management methodologies and techniques
- 2-3 years of Project Management experience
- Exposure to financial institutions, payments, and/or consultancies
- Relevant teamwork and client or internal stakeholder management experience
- Logical, structured thinking
- Advanced Word, Excel, and PowerPoint skills
- Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
- Ability to communicate effectively in English and the local office language (if applicable)
- Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
- Ability to travel to client sites on a semi-regular basis
Preferred qualifications
- Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)
- Knowledge of Project Management tools
- Exposure to payments and/or retail banking or merchants
- Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Product Management, Advanced Analytics & AI
Manager, Product Management, Advanced Analytics & AI
Mastercard's Services organization is a key growth engine, delivering data-driven insights, analytics, and AI-powered solutions that enable clients to make smarter decisions and achieve better outcomes. Within Services, the Business & Market Insights (BMI) organization builds and commercialises analytics, experimentation, and decisioning products across financial and non-financial industries.
Overview
The Advanced Analytics & AI team applies sophisticated analytics, AI, and Mastercard data assets to solve complex industry problems at scale, working across product, sales, and delivery teams in a matrixed global environment.
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers make smarter decisions and drive better outcomes. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centred on data-driven technologies and innovation, these services include consulting & innovation services in payments and beyond, data insights and analytics solutions as well as loyalty and marketing programs and platforms.
Within the Services organization, the BMI product organization is focused on creating and delivering superior products for our clients in the area of operational & location insights, business intelligence, analytics and data driven experimentation. This team is accountable for ensuring we are growing our business through thoughtful product road mapping that evolves our solution sets to meet existing and new use cases, influencing global product managers to ensure the solutions in region are effective and partnering with our Business Development and Client Services teams to drive relevant go-to-market solutions for our customers in the region.
Title and Summary
Manager, Product Management, Advanced Analytics & AI
Role
This role is responsible for supporting product management for the Advanced Analytics product line for the Asia Pacific region.
The Manager serves as a commercial and strategic support for revenue growth, client adoption, and value realisation across our suite of multiple data, analytics and AI products. The role partners closely with product-led P&L owners, regional business development and delivery teams, and global product management teams to maximise total portfolio performance.
The role reports to the Vice President, Product Management, Advanced Analytics (Asia Pacific).
Key Responsibilities
P&L Growth
- Support revenue growth targets and commercial performance for Advanced Analytics within the relevant industries assigned across APAC
- Help shaping growth strategies leveraging the full Advanced Analytics & AI product portfolio
Client & Market Leadership
- Act as reference for Advanced Analytics & AI, engaging senior stakeholders
- Drive solution positioning, value articulation, and deal shaping for complex client opportunities
- Help identify unmet market needs and translate them into scalable analytics opportunities
Portfolio Commercialisation
- Partner with product P&L owners to adapt and commercialise analytics products for use cases
- Prioritise product adoption based on market economics, client readiness, and revenue potential
- Ensure disciplined use of customisation versus scalable solutions
Go-To-Market & Execution
- Work closely with Business Development, Client Services, and Delivery teams to support execution and GTM plans
- Support pipeline development, large deals, and strategic partnerships
- Help oversee delivery quality and client outcomes within the product portfolio
Strategic Input & Thought Leadership
- Gathering and structuring market feedback to influence product roadmap decisions
- Monitor industry trends, regulatory shifts, and competitive dynamics
- Contribute to thought leadership, client events, and external positioning
All About You
- Deep expertise in Analytics & AI, preferably across multiple industries, including business models, economics, and data-driven decisioning
- Proven experience contributing to P&L management, revenue growth, or commercial portfolios
- Strong background in analytics, AI, strategy consulting, and/or data-driven products
- Comfortable engaging senior executives and shaping complex commercial discussions
- Ability to operate effectively in a matrixed organisation with shared ownership models
- Strong judgment around scalability vs bespoke solutions
- Collaborative leadership style with experience leading and nurturing high-performing teams
- Bachelor's degree required; advanced degree preferred
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.