15 jobs in General Motors

**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement** : This role is categorized as HYBRID on NIGHT SHIFT. This means the successful candidate is expected to report to the GM Philippines office three times per week or as dictated by business needs.
**The Role**
The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units. This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries while maintaining high service quality and compliance with established policies and procedures.
**What You'll Do**
+ Process HR cases received via calls or emails, prioritizing based on urgency and impact.
+ Monitor personal queues and aging cases to ensure timely resolution.
+ Follow established processes for case documentation, issue resolution, and escalation.
+ Serve as the single point of contact for HR Representatives, Employees, and People Leaders.
+ Ensure adherence to service level agreements (SLAs) and escalate complex cases as needed.
+ Suggest process improvements to enhance operational efficiency and service excellence.
+ Maintain and update job aids and standard operating procedures (SOPs).
+ Participate in project teams and contribute to system testing and performance improvement initiatives.
+ Ensure compliance with global SLAs, GM corporate policies, and external regulatory requirements.
+ Maintain confidentiality of employee information and perform tasks based on approved guidelines.
+ Conduct peer checks and post-audit reviews of escalated issues.
+ Ensure timely resolution of client issues and escalate as necessary.
+ Exercise sound situational judgment to independently determine appropriate actions for requests that fall outside standard procedures, ensuring timely decisions based on urgency and business impact.
+ Demonstrate investigative problem‑solving by uncovering underlying or hidden issues, conducting thorough root‑cause analysis, and utilizing all relevant tools, data, and resources to drive accurate and timely resolution.
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in human resources, Business Administration, or related field.
+ Experience in HR shared services or call handling environment is an advantage.
+ Strong communication and interpersonal skills. Willing to receive phone inquiries for a majority of the work hours.
+ Ability to manage multiple priorities in a fast-paced environment.
+ Proficiency in case management tools and HR systems.
+ High attention to detail and commitment to confidentiality.
+ **Willing to work on night shift**
**What Will Give You A Competitive Edge (Preferred Qualifications)**
+ Post-graduate degree.
+ Experience in a contact center or shared service environment
+ Familiarity with HR compliance standards and service delivery metrics.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement** : This role is categorized as **hybrid on night shift** . This means the successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non-required onsite days. Night shift hours align with North American and Latin American business operations.
**The Role**
The Spanish Bilingual People Services Analyst is an individual contributor within the Manila People Services Center (PSC), operating on the night shift to deliver continuous HR operational support across North and Latin America. This role is responsible for executing accurate and timely data transactions in Workday, supporting Benefits administration, and generating HR reports in alignment with established SLAs and quality standards. The Analyst works as part of a collaborative backend processing team and serves as a key point of contact for Spanish-speaking HR partners and employees, enabling seamless cross-regional service delivery.
**What You'll Do**
Workday Data Management
+ Execute assigned Workday tasks within established SLA windows, including but not limited to: onboarding and offboarding transactions, job and position changes, pay group assignments, government ID updates, service date edits, and international assignment (IA/localization) actions
+ Monitor Workday inboxes and ServiceNow queues; process, route, or escalate cases as appropriate
+ Perform data validation and peer-check tasks to ensure accuracy and First Time Resolution (FTR)
+ Support EIB (Enterprise Interface Builder) uploads and other mass data actions as directed
+ Follow Standard Operating Procedures (SOPs) and Knowledge Articles for all transaction types; flag discrepancies or gaps for Team Leader review
Benefits Administration Support
+ Support Benefits-related data tasks including benefit driver entry, disability administration (e.g., Canada S&A papers process), and benefit continuation processing tied to employee lifecycle events
+ Coordinate with Benefits COE partners and HR to ensure timely completion of benefit-related Workday tasks for North and Latin American populations
+ Process and track cases through ServiceNow, escalating complex or time-sensitive situations as needed
HR Reporting
+ Generate scheduled and ad hoc HR administration reports (e.g., manpower reports, absenteeism reports, overtime reports, headcount reports) in accordance with established run schedules and SLA requirements
+ Distribute reports accurately to stakeholders via defined channels; maintain records of report execution
+ Identify and flag data anomalies or reporting discrepancies to the Team Leader or relevant HR partner
+ Serve as the primary Spanish-language point of contact for HR partners and employees in North and Latin American markets
+ Process GDM transactions and HR tasks specific to the North and Latin American business processes, in coordination with PSC and local HR teams
+ Support offboarding, onboarding, and lifecycle Workday tasks relevant to North and Latin American populations, adapting to regional process nuances and regulatory requirements
+ Communicate proactively with HR partners in Spanish to clarify task requirements, provide status updates, and resolve issues
Quality, Compliance & Continuous Improvement
+ Maintain high accuracy and quality scores across all work product; actively participate in quality audit processes
+ Adhere to schedule, attendance, and availability standards for the night shift, supporting continuity of service for time-zone-dependent stakeholders
+ Contribute to knowledge base updates and SOP documentation
+ Identify process inefficiencies and share improvement ideas with the Team Leader
Systems & Tools
+ HRIS: Workday
+ Case Management: ServiceNow
+ Reporting: Microsoft Excel, SharePoint, Tableau (as applicable)
+ Collaboration: Microsoft Teams, Outlook, SharePoint
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
+ Fluency in both English and Spanish (written and verbal) - required for stakeholder engagement
+ Ability to work on a fixed night schedule in alignment with North or South America business hours
+ Strong attention to detail and commitment to data accuracy in a high-volume processing environment
+ Effective written and verbal communication skills; able to interact professionally with HR partners across geographies
+ Proficiency with Microsoft Office tools, particularly Excel and Outlook
**What Will Give You A Competitive Edge (Preferred Qualifications)**
+ Prior experience in an HR Shared Services, People Services Center, or HR Operations environment
+ Working knowledge of Workday HCM and ServiceNow case management
+ Familiarity with North and South America HR processes, labor practices, or employee lifecycle workflows
+ Experience supporting Benefits administration or HR data management processes
+ Comfort working with reports and structured data
**GM Behaviors**
All analysts are expected to consistently demonstrate GM's core behaviors:
+ **Own the Outcome** - Takes accountability for case quality and timely resolution; follows through on assigned tasks without requiring close supervision
+ **Move with Urgency** - Responds to time-sensitive requests promptly; meets SLA commitments even during peak volume periods
+ **Be Inclusive** - Adapts communication style to serve a diverse, multilingual employee and HR partner population
+ **Speak Fearlessly** - Raises concerns, questions, or errors quickly and transparently to Team Leader or peers
+ **Win with Integrity** - Handles sensitive HR and employee data with discretion, confidentiality, and compliance
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement** : This role is categorized as **hybrid on night shift** . This means the successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non-required onsite days. Night shift hours align with North American, Latin American, and GMIO business operations.
**The Role**
This is a People Leader within the Manila People Services Center (PSC), responsible for the end-to-end operational delivery of services across distinct team portfolios: (1) a team supporting Workday data management, Benefits administration, and HR reporting for Spanish-speaking markets, and (2) a team supporting GDM transactions and HR data operations for various international markets.
This role leads a team of Team Leaders and their respective analyst groups, ensuring high-quality, SLA-compliant service execution across multiple regions, service lines, and languages. The Supervisor operates with a high degree of independence, owns outcomes across both functional teams, and serves as a key escalation point and operational partner to the PSC Operations Manager, Foundations Enablement, and global HR stakeholders. Bilingual fluency in English and Spanish is required to effectively lead the portfolio and engage with HR partners and PSC counterparts.
Beyond operational delivery, this role requires an innovative mindset and a global perspective. The Supervisor is expected to continuously evaluate GDM processes across all supported regions, identifying opportunities to streamline workflows, eliminate redundancy, and establish standardized practices that improve consistency, quality, and scalability across the entire operating model.
**What You'll Do**
Service Delivery & Quality
+ Oversee end-to-end operational delivery across both GDM team portfolios, including Workday task processing, Benefits data management, HR administration reporting, and international HR transactions.
+ Maintain strong SLA performance and quality metrics across both teams; hold Team Leaders accountable to established targets for volume, accuracy, timeliness, and First Time Resolution (FTR)
+ Serve as the primary escalation point for complex, sensitive, or time-critical GDM cases spanning both team portfolios and all supported regions
+ Partner with the Quality & Continuous Improvement team to embed consistent quality standards across service delivery, audits, and peer-check processes
Operational Planning & Execution
+ Create and oversee operational plans for night shift activities across both teams; analyze performance data to resolve issues within the areas of responsibility
+ Develop and manage team schedules, staffing allocations, and shift coverage across the portfolios to meet volume and SLA requirements
+ Utilize judgment to develop programs, plans, and strategies that align with annual PSC objectives and Foundations Enablement priorities
+ Monitor team performance through dashboards and reports (ServiceNow, Power BI, Excel); proactively surface risks and address gaps before they escalate to the Operations Manager
People Development & Engagement
+ Actively build both teams with the optimal mix of talent and experience; make intentional hiring and development decisions in partnership with the Operations Manager
+ Coach and develop Team Leaders to strengthen operational acumen, bilingual service delivery capability, people leadership, and career progression
+ Recognize and reward strong performance publicly and privately; create a team environment across both portfolios where individuals feel supported and clear on expectations
+ Drive strong WOC (Ways of Commitment) and Engagement scores by modeling GM Behaviors and fostering psychological safety across a multicultural, multilingual team
Cross-Regional Stakeholder Partnership
+ Serve as the bilingual (English/Spanish) liaison between Manila PSC and HR partners, PSC COE Benefits teams, and People Operations stakeholders
+ Represent in governance calls, coordination forums, and cross-site operational discussions
+ Communicate proactively with stakeholders across all regions on risks, volume changes, go-live impacts, process migrations, and operational performance
+ Partner with Foundations Enablement, HR Technology, and Training & Knowledge Management teams to ensure team readiness for new processes, migrations, and system changes
Process Improvement, Innovation & Global Standardization
+ Adopt and model an innovative mindset across both teams - continuously questioning current-state processes and challenging the team to think beyond task execution toward scalable, future-ready solutions
+ Conduct ongoing evaluation of GDM processes across markets, identifying redundancies, inconsistencies, and inefficiencies that span regional boundaries
+ Drive global process standardization initiatives - establishing common frameworks, templates, and operating procedures that can be applied consistently across all supported regions while accommodating necessary local variations
+ Lead structured process improvement efforts through Workday Change Requests (WCRs), ServiceNow enhancements, SOP redesigns, or cross-site workflow alignment
+ Collaborate with HR Technology, Workday Product teams, Foundations Enablement, and PSC operational partners to support system changes, automation opportunities, and process transitions
+ Leverage AI tools and emerging automation platforms to reduce manual intervention, increase throughput, and improve team efficiency across both portfolios
+ Champion the development, governance, and maintenance of Standard Operating Procedures (SOPs) and Knowledge Articles across all supported service lines and regions; ensure documentation reflects the most current, standardized process
**Systems & Tools**
+ HRIS: Workday
+ Case Management: ServiceNow
+ Reporting: Microsoft Excel, SharePoint, Tableau, Power BI
+ Collaboration: Microsoft Teams, Outlook, SharePoint
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
+ Fluency in both English and Spanish (written and verbal) - required for direct stakeholder engagement, bilingual team leadership, and cross-site coordination with PSC.
+ Minimum 3-5 years of experience in HR Shared Services, HR Operations, or a People Services Center environment, with demonstrated expertise in GDM, Workday transactions, or HR data management
+ Demonstrated people leadership experience, including supervising Team Leaders or Analysts in a shared services or HR operations environment
+ Proven process improvement capability - experience identifying inefficiencies, leading structured improvement efforts, and driving standardization across workflows or service lines
+ Strong working knowledge of Workday HCM transaction processing, HR data management principles, and ServiceNow case management
+ Demonstrated ability to manage multi-team, multi-region operations in a high-volume, deadline-driven environment
+ Excellent communication and interpersonal skills; proven ability to lead and influence across geographies, cultures, and organizational levels
+ Strong analytical skills; comfortable using data to diagnose issues, evaluate performance, and drive decisions
+ Innovative mindset - approaches problems with curiosity, challenges the status quo, and consistently looks for better ways to deliver at scale
**What Will Give You A Competitive Edge (Preferred Qualifications)**
+ Experience supporting HR operations across various international markets
+ Familiarity with Benefits administration processes, disability programs, or international assignment (IA) data management
+ Background in supporting or managing HR reporting functions (manpower, absenteeism, overtime, headcount)
+ Formal exposure to continuous improvement methodologies (e.g., Lean, Six Sigma, or equivalent) or global process standardization programs
+ Experience with AI-assisted tools, intelligent automation platforms, or emerging HR technology used to enhance service delivery and reduce manual effort
+ Experience leading or participating in process migrations, system go-lives, or cross-regional service line transitions
**People Leader Expectations**
This role is expected to:
+ Possess in-depth knowledge and working experience across GDM, Workday, Benefits, and HR Reporting service lines, with broad knowledge of related areas in various international markets
+ Work independently on driving team results across two distinct portfolios, receiving general management guidance from the PSC Operations Manager rather than detailed direction
+ Address and evaluate diverse, cross-regional challenges using innovative methods and proposing alternative approaches when standard processes fall short
+ Serve as a mentor and development partner to Team Leaders, providing coaching and guidance on operational, bilingual service delivery, and people leadership challenges
+ Actively build both teams with the optimal mix of talent, language capability, and functional expertise; make intentional hire and develop decisions
+ Enhance relationships and networks with senior HR, COE, and Foundations Enablement partners who may not be directly familiar with GDM operations
+ Use data and analysis to demonstrate team value, quantify risks, and drive decision-making with the Operations Manager and broader PSC leadership
**GM Behaviors**
This role is expected to consistently demonstrate all GM Behaviors, with particular emphasis on:
+ **Own the Outcome** - Takes full accountability for results across both team portfolios; diagnoses root causes and drives solutions proactively without waiting to be directed
+ **Lead as One Team** - Bridges the regional teams with each other and with PSC, COEs, HR Tech, and global HR stakeholders to drive alignment and shared outcomes
+ **Be Inclusive** - Creates an environment where analysts and leaders of all backgrounds and languages feel valued and supported; models inclusive leadership across a multicultural, bilingual team
+ **Speak Fearlessly** - Surfaces risks, gaps, and improvement opportunities to PSC Operations leadership proactively and with data and clarity
+ **Move with Urgency** - Keeps both teams focused on SLA delivery and timely escalation, especially during peak volume periods, go-lives, or operational disruptions
+ **Win with Integrity** - Ensures all GDM transactions and HR data are handled with the highest standards of accuracy, confidentiality, and compliance across all regions
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement** : This role is categorized as **hybrid on night shift** . This means the successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non-required onsite days. Night shift hours align with North American and Latin American business operations.
**The Role**
The People Services Analyst is an individual contributor within the Manila People Services Center (PSC), operating on the night shift to deliver continuous HR operational support across North and Latin America. This role is responsible for executing accurate and timely data transactions in Workday, supporting Benefits administration, and generating HR reports in alignment with established SLAs and quality standards. The Analyst works as part of a collaborative backend processing team and serves as a key point of contact for Spanish-speaking HR partners and employees, enabling seamless cross-regional service delivery.
**What You'll Do**
Workday Data Management
+ Execute assigned Workday tasks within established SLA windows, including but not limited to: onboarding and offboarding transactions, job and position changes, pay group assignments, government ID updates, service date edits, and international assignment (IA/localization) actions
+ Monitor Workday inboxes and ServiceNow queues; process, route, or escalate cases as appropriate
+ Perform data validation and peer-check tasks to ensure accuracy and First Time Resolution (FTR)
+ Support EIB (Enterprise Interface Builder) uploads and other mass data actions as directed
+ Follow Standard Operating Procedures (SOPs) and Knowledge Articles for all transaction types; flag discrepancies or gaps for Team Leader review
Benefits Administration Support
+ Support Benefits-related data tasks including benefit driver entry, disability administration (e.g., Canada S&A papers process), and benefit continuation processing tied to employee lifecycle events
+ Coordinate with Benefits COE partners and HR to ensure timely completion of benefit-related Workday tasks for North and Latin American populations
+ Process and track cases through ServiceNow, escalating complex or time-sensitive situations as needed
HR Reporting
+ Generate scheduled and ad hoc HR administration reports (e.g., manpower reports, absenteeism reports, overtime reports, headcount reports) in accordance with established run schedules and SLA requirements
+ Distribute reports accurately to stakeholders via defined channels; maintain records of report execution
+ Identify and flag data anomalies or reporting discrepancies to the Team Leader or relevant HR partner
+ Serve as the primary Spanish-language point of contact for HR partners and employees in North and Latin American markets
+ Process GDM transactions and HR tasks specific to the North and Latin American business processes, in coordination with PSC and local HR teams
+ Support offboarding, onboarding, and lifecycle Workday tasks relevant to North and Latin American populations, adapting to regional process nuances and regulatory requirements
+ Communicate proactively with HR partners in Spanish to clarify task requirements, provide status updates, and resolve issues
Quality, Compliance & Continuous Improvement
+ Maintain high accuracy and quality scores across all work product; actively participate in quality audit processes
+ Adhere to schedule, attendance, and availability standards for the night shift, supporting continuity of service for time-zone-dependent stakeholders
+ Contribute to knowledge base updates and SOP documentation
+ Identify process inefficiencies and share improvement ideas with the Team Leader
Systems & Tools
+ HRIS: Workday
+ Case Management: ServiceNow
+ Reporting: Microsoft Excel, SharePoint, Tableau (as applicable)
+ Collaboration: Microsoft Teams, Outlook, SharePoint
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
+ Fluency in English (written and verbal) - required for stakeholder engagement
+ Ability to work on a fixed night schedule in alignment with North or South America business hours
+ Strong attention to detail and commitment to data accuracy in a high-volume processing environment
+ Effective written and verbal communication skills; able to interact professionally with HR partners across geographies
+ Proficiency with Microsoft Office tools, particularly Excel and Outlook
**What Will Give You A Competitive Edge (Preferred Qualifications)**
+ Prior experience in an HR Shared Services, People Services Center, or HR Operations environment
+ Working knowledge of Workday HCM and ServiceNow case management
+ Familiarity with North and South America HR processes, labor practices, or employee lifecycle workflows
+ Experience supporting Benefits administration or HR data management processes
+ Comfort working with reports and structured data
**GM Behaviors**
All analysts are expected to consistently demonstrate GM's core behaviors:
+ **Own the Outcome** - Takes accountability for case quality and timely resolution; follows through on assigned tasks without requiring close supervision
+ **Move with Urgency** - Responds to time-sensitive requests promptly; meets SLA commitments even during peak volume periods
+ **Be Inclusive** - Adapts communication style to serve a diverse, multilingual employee and HR partner population
+ **Speak Fearlessly** - Raises concerns, questions, or errors quickly and transparently to Team Leader or peers
+ **Win with Integrity** - Handles sensitive HR and employee data with discretion, confidentiality, and compliance
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement:** This role is categorized as **hybrid on night shift** . This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
**The Role**
The Manila Payroll & Timekeeping Operations Manager is responsible for leading payroll back-office and timekeeping operations that support U.S. and Canada payroll delivery. This role manages a team that performs critical payroll support activities including time data review, payroll input validation, reconciliations, issue resolution, controls execution, and transaction processing to help ensure accurate and timely payroll outcomes.
This leader partners closely with payroll operations, HR, timekeeping, finance, compliance, and vendor teams across North America and global shared services. The role is accountable for service delivery, operational discipline, continuous improvement, people leadership, and strong adherence to payroll controls, regulatory requirements, and customer service expectations.
**What You'll Do**
+ Lead Manila-based payroll back-office and timekeeping support operations for U.S. and Canada payroll processes
+ Manage day-to-day execution of payroll support activities, including payroll input review, data validation, exception handling, off-cycle support, adjustments, reconciliations, and case management
+ Oversee timekeeping operations that impact payroll accuracy, including review of time data issues, pay-impacting exceptions, and escalation management
+ Ensure payroll back-office transactions are completed accurately, on time, and in alignment with established service levels and payroll calendars
+ Drive operational readiness for each payroll cycle through workload planning, staffing alignment, prioritization, and issue tracking
+ Partner with U.S. and Canada payroll teams to resolve payroll-impacting issues, reduce rework, and improve end-to-end process performance
+ Monitor and enforce key controls related to payroll inputs, audit trails, reconciliations, data privacy, and segregation of duties
+ Support compliance with applicable payroll, tax, wage, hour, and recordkeeping requirements by following established procedures and escalating risks appropriately
+ Analyze recurring defects, breaks in process, and service issues; implement corrective and preventive actions
+ Lead continuous improvement efforts focused on standardization, simplification, automation, and productivity across payroll back-office processes
+ Use metrics and operational dashboards to monitor quality, timeliness, volume, aging, service levels, and root causes
+ Build strong partnerships with HR, Total Rewards, Finance, Employee Services, IT, and external vendors to ensure coordinated issue resolution and stable payroll execution
+ Serve as an escalation point for complex payroll support issues, employee-impacting cases, and cross-functional operational challenges
+ Maintain and improve standard operating procedures, training materials, controls documentation, and knowledge management content
+ Support transitions, system updates, process changes, and organizational initiatives affecting payroll and timekeeping operations

Leadership Expectations
+ Lead, coach, and develop a high-performing operations team in Manila with clear goals, accountability, and performance standards
+ Foster a culture of accuracy, customer focus, responsiveness, continuous improvement, and operational ownership
+ Provide direction on prioritization, quality expectations, risk management, and decision-making during critical payroll periods
+ Build team capability in payroll processes, timekeeping, controls, case handling, and problem solving
+ Create a disciplined operating rhythm through regular team huddles, metric reviews, escalations, and performance discussions
+ Partner effectively across regions, functions, and levels of the organization in a matrixed environment
+ Identify talent needs, support succession planning, and create development opportunities for team members
+ Lead through change with clear communication, structure, and follow-through
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in Business, Human Resources, Finance, Accounting, or a related field, or equivalent experience
+ Significant experience in payroll operations, shared services, HR operations, or a related operational environment
+ Previous people leadership experience managing teams in a service delivery or operations setting
+ Working knowledge of payroll back-office processes and controls that support payroll execution
+ Experience supporting U.S. and/or Canada payroll operations, including payroll inputs, reconciliations, issue resolution, and service delivery coordination
+ Understanding of timekeeping processes and the relationship between time data and payroll results
+ Experience working with case management, service delivery metrics, and operational performance reporting
+ Strong problem-solving, root-cause analysis, and process improvement skills
+ Strong written and verbal communication skills with the ability to work across global and cross-functional teams
+ Ability to manage deadlines and maintain high accuracy in a fast-paced, deadline-driven environment
+ High level of integrity and discretion with confidential employee and payroll information
**What Will Give You a Competitive Edge (Preferred Qualifications)**
+ Experience in a global business services or shared services organization
+ Experience supporting complex payroll environments with multiple stakeholder groups and high transaction volume
+ Knowledge of payroll controls, audit support, and compliance practices
+ Experience with continuous improvement methodologies and operational excellence tools
+ Familiarity with HRIS, payroll, timekeeping, and ticketing platforms used in large enterprise environments
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description**
**Sponsorship** : GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement:** This position is categorized as **hybrid on NIGHT SHIFT** . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.
**The Role**
As part of GM's Global Business Solutions (GBS) Sales, Service & Marketing organization, you will focus on executing operational and tactical tasks. You will be **customer-facing and responsible for handling customer** interactions while leveraging specialized skills and subject matter expertise. You will apply core contact center concepts, maintain a strong understanding of business processes, tools, systems, and policies, and deliver a high-quality customer experience through accurate, compliant, and efficient service.
**What You'll Do**
+ Deliver an excellent customer experience through timely and accurate resolution of Vehicle Purchase Program (VPP) inquiries, aligned to VPP service standards and customer experience goals
+ Support VPP-related processes with high attention to detail and accuracy in all deliverables
+ Act as a reliable and responsive point of contact for employees, dealers, retirees, eligible participants, and other VPP stakeholders while maintaining effective communication and follow-through
+ Resolve inquiries by utilizing available tools, desk procedures, program guidelines, and other reference materials within the knowledge base
+ Strictly follow established processes for case management and issue resolution, including logging and documenting all inquiries in the case management tool
+ Monitor open tasks and cases before due dates to avoid delays in processing and resolution
+ Adhere to established regulations, policies, procedures, plans, and systems related to VPP administration
+ Prepare required daily reports to monitor priorities, aging cases, and operational needs for the day
+ Maintain and update process documents and desktop procedures to support VPP operations
+ Ensure high-quality standards for all activities, initiatives, and tasks
+ Adhere to all Service Level Agreements (SLAs) established for VPP case management and customer support
+ Maintain confidentiality of employee, customer, dealer, and department information according to established practices
+ Know, understand, incorporate, and demonstrate the vision and values of General Motors in behaviors, practices, and decisions.
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor'sdegreegraduateinanyfield
+ Can read and write English fluently
+ Good communication skills
+ Ability to handle multiple tasks, meet established deadlines, and work with composure in a fast-paced environment
+ Strong attention to detail, with the ability to use judgment, data analysis, experience, knowledge, and independent thinking
+ Willingness to work in a fast-moving, dynamic environment
+ Ability to organize and prioritize workload effectively
+ Ability to manage stressful situations without affecting work quality or relationships with leads and colleagues
+ Amenable to working night shift
**What Will Give You A Competitive Edge (Preferred Qualifications)**
+ Experience taking calls in a BPO, RPO, shared services, or contact center environment
+ Experience in customer support, including customer interactions and handling escalations
+ Experience supporting Vehicle Purchase Program (VPP), dealer support, customer assistance, or case management operations is a plus
+ Experience working with cross-functional stakeholders and internal business partners is a plus
+ Spanish-speaking analyst preferred
+ Willingness to be cross-trained across different functions or departments
+ Good quantitative and analytical skills
+ Creative problem-solving skills
+ Strong collaboration and teamwork skills
+ Duties, responsibilities, and activities may change at any time with or without notice
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement** : This role is categorized as **hybrid on night shift** . This means the successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non-required onsite days. Night shift hours align with North American and Latin American business operations.
**The Role**
The Identity Access Management (IAM) Analyst is an individual contributor role within the Manila People Services Center (PSC), responsible for the day-to-day operational delivery of Identity and Access Management services across the GM employee, contingent worker, and supplier population.
This role supports GM employees, managers, and HR partners across North America, GMIO, and other supported geographies by managing identity lifecycle requests, resolving access issues, and maintaining data integrity within GM's identity systems. Operating on the night shift, this analyst provides coverage aligned to the business needs of global stakeholders during off-peak Manila hours.
**What You'll Do**
Identity Lifecycle & Access Management
+ Process end-to-end GMIN onboarding and GMID activation for new hires, contingent workers, and supplier users across supported geographies
+ Manage GMID suspension and unsuspension across employee types including hourly, salary, and contingent workers; apply correct suspension reason codes and follow established procedures for joint ventures, subsidiaries (Cruise, GM Financial), and Other Service Providers
+ Handle GMID reactivation and password resets in alignment with standard operating procedures (SOPs) and knowledge articles
+ Execute offboarding identity steps including IT Store Ticket processing and deprovisioning of access for departing employees and contingent workers
Identity Analysis & Data Integrity
+ Conduct identity analysis and research to resolve duplicate GMIN cases, mismatches in Outlook, and discrepancies in People Finder
+ Perform person maintenance tasks including company audits, onboarding profile validation, and profile updates
+ Manage GMIN Litigation On Hold, CISA Reports, and SCSG GMIN maintenance cases in accordance with global processes
+ Identify and resolve data mismatches and escalate complex cases as appropriate
Organization & Supplier Administration
+ Support Org Manager requests including creating, editing, and deleting sub-organizations, and assigning or changing Org Advocates
+ Administer DUNS and Ultimate DUNS change notifications following global processes
+ Process supplier provisioning requests through GLPD/Access Admin and Covisint, including Security Administrator Spreadsheet creation, referrals, and 2-Step Verification setup
+ Manage SupplyPower onboarding and reject pending requests following global procedures
Case Management & Service Delivery
+ Manage cases via ServiceNow, ensuring timely resolution in line with SLA targets for volume, accuracy, timeliness, and First Time Resolution (FTR)
+ Execute peer check review processes to ensure quality and accuracy of work prior to completion
+ Adhere to quality standards and contribute to continuous improvement by flagging recurring issues to Team Leads and Supervisors
+ Maintain up-to-date knowledge of SOPs and Knowledge Articles; flag outdated content to the Knowledge Management team
Collaboration & Communication
+ Partner with Global Service Desk on complex or escalated GMID and access issues outside of PSC scope
+ Communicate effectively with HR partners, managers, and employees across time zones regarding case status and resolution
+ Participate in team huddles, shift handoff communications, and training sessions as required
Systems & Tools
+ Case Management: ServiceNow
+ Identity Systems: GLPD / Access Admin, Covisint / SupplyPower
+ HR Systems: Workday
+ Reporting & Tracking: Excel, SharePoint
+ Communication: Outlook, Microsoft Teams
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field, or equivalent work experience
+ Strong attention to detail with the ability to manage high-volume, process-driven tasks accurately and consistently
+ Demonstrated ability to follow complex SOPs and apply judgment when cases fall outside standard procedures
+ Strong written and verbal communication skills in English; able to communicate clearly with global stakeholders
+ Ability to work independently on the night shift while maintaining quality and meeting SLA commitments
+ Proficiency with Microsoft Office tools (Excel, Outlook, Teams, SharePoint)
**What Will Give You A Competitive Edge (Preferred Qualifications)**
+ Prior experience in an HR Shared Services, People Services Center, or IT Service Desk environment
+ Familiarity with identity management concepts including provisioning, access governance, and lifecycle management
+ Experience using ServiceNow or a comparable case management platform
+ Exposure to Workday or other HR information systems
+ Experience working in a multi-country, multilingual service delivery environment
+ Spanish language proficiency (spoken and/or written) is an advantage, given the global scope of supported geographies
**GM Behaviors**
All analysts are expected to consistently demonstrate the GM Behaviors:
+ **Win with Integrity** - Handles sensitive identity and access data with the highest level of confidentiality and accuracy
+ **Own the Outcome** - Takes full accountability for case quality and resolution; follows through on commitments
+ **Move with Urgency** - Acts promptly on time-sensitive requests such as GMID suspensions, onboarding blockers, and litigation holds
+ **Speak Fearlessly** - Raises data integrity concerns, SLA risks, or process gaps proactively to supervisors and team leads
+ **Be Inclusive** - Collaborates respectfully with a globally distributed team across multiple time zones
+ **Lead as One Team** - Supports peers through peer check processes, knowledge sharing, and shift handoff communication
**What Success Looks Like in This Role**
+ Consistent achievement of SLA targets for case volume, timeliness, accuracy, and First Time Resolution
+ Zero or minimal rework on identity transactions due to strong SOP adherence and peer review participation
+ Proactive identification and escalation of data integrity issues before they impact employees or downstream systems
+ Positive stakeholder feedback from HR partners, managers, and employees on responsiveness and accuracy
+ Demonstrated growth in multi-skill capability across IAM service lines within the first year
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement:**
This role is categorized as hybrid on day shift. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
**The Role**
The FP&A Supervisor will manage a team that serves as a strategic business finance partner delivering timely and relevant financial reporting, budgeting, and forecasting that drive informed business decisions. Provide analysis, insights and data-driven recommendations that support business goals while ensuring accuracy, efficiency, and compliance. Drive a culture of a high-performance organization continuously transforming and improving processes leveraging AI/Digital tools. Confidently communicates and concisely presents financial results the influences informed business decisions.
**What You'll Do**
+ Work independently, solving a range of problem within their area of responsibility and timely escalate.
+ Prepare and present monthly financial budgeting reports including monthly profit and loss, forecast vs. budget, and cash flow
+ Assess and evaluate financial performance of supported business partner with regards to short-term, long-term operational goals, budgets and forecasts
+ Review and ensure application of appropriate internal controls, SOX compliance and financial procedures
+ Work on Transformation Projects leveraging digital tools to drive simplification and deliver productivity or efficiencies in the processes.
+ Maintain professional and collaborative working relationships with business partners and colleagues
+ Lead by example displaying strategic leadership, commitment to personal development and dedication to crafting a positive Workplace of Choice culture. Operate autonomously, where ambiguity and time constraints exist
+ Proactively seek opportunities to grow (e.g. develops new skills, attend training opportunities, network, feedback)
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's Degree in Accountancy, Management Accounting or equivalent
+ Extensive leadership experience
+ Solid experience in Finance & Data Modelling, Balance Sheet, Income Statements and Cash Flow Statements
+ Budget Management Experience >4years
+ Developing Business Plans Experience >4years
+ Process Improvement Experience >4years
+ Project Management Experience >4years
+ Accounting & Forecasting Experience >4years
+ Financial Presentation to Senior Management >4years
+ Willingness to work hybrid on mid to night shift
**What Will Give You A Competitive Edge (Preferred Qualifications)**
+ Certified Public Accountant / Certified Management Accountant
+ Strategic Thinking
+ Problem Solving
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Job Description**
**Sponsorship:**  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement:** This role is categorized as **hybrid on NIGHT SHIFT** . This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
**The Role**
The Business Services Analyst is responsible for documenting current-state work, capturing business rules, inventorying source systems, archiving deliverables and parameters, and helping prioritize the transition backlog. The role is described as critical for knowledge capture and requirements control to support OnStar.
**What You'll Do**
+ Map current work and document end-to-end business rules.
+ Inventory source systems and record data sources that support the process.
+ Identify internal GM sources for manifests, orders, delivery records, packages or Zuora, payments, and OVI claims.
+ Archive deliverables, parameters, and supporting process documentation for transition use.
+ Prioritize work items and support backlog management for insourcing activities.
+ Partner with the Lead / Product Owner / SME and the Data / ETL / Reporting Developer to ensure source-to-output requirements are complete and actionable.
+ Data Integration: Combine all data streams into a central Power BI environment
+ Data Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting.
+ Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary.
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in a Data Science/Analytics, Mathematics, Statistics, Computer Science, Sales, Information Systems, Supply Chain, or a related field
+ 3+ Years in Data Analytics / Data Science or related field
+ Data Visualization - Proficiency in Microsoft Power BI - building dashboards, data models, and DAX measures.
+ Background in Databricks, SQL, Python, Power BI, is a plus
+ Reporting Automation - Ability to automate refresh schedules, pipelines, and alerts for Power BI reports. Experience with Power Automate and API integrations a plus
+ Statistical & Analytical Skills - Strong understanding of KPIs, variance analysis, forecasting, and trend detection. Predictive modeling and demand forecasting a plus
+ Strong requirements gathering and process documentation skills
+ Ability to analyze source systems, data dependencies, and business rules
+ Strong organizational skills for knowledge capture and documentation control
+ Good communication skills for working with business and technical teams
+ Ability to convert operational knowledge into structured requirements
+ Experience in business analysis, reporting support, process mapping, or transition work
+ Excellent interpersonal skills, as well as excellent communication skills, verbal and written
+ Highly proficient in Microsoft Office applications and requirements documentation tools
+ Proven proficiency in analytical tools such as PBI, Power Automate and KNIME
**Required Skills / Experience / Education**
+ Experience documenting business rules, data lineage, and source inventories
+ Ability to think critically, solve problems, make decisions and build trust across the organization
+ Ability to guide team on multiple tasks and deliver results with aggressive timelines
+ Good organizational and time management skills
+ Ability to work independently and manage multiple projects simultaneously, while meeting deadlines.
+ Demonstrate self-motivation and the ability to grasp concepts quickly
+ Embrace data driven & customer insights to inform plans, launches, and iterations
+ Highly proficient in oral and written communication skills
+ Background on emerging technological advancements such as AI
+ Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
+ Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
+ Desire to work in a complex and evolving environment and to bring an innovation mindset
+ Comfort working in a fast-paced start-up technology environment is essential
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.