22 jobs in American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients.
We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT!
We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
**What You'll Do on a Typical Day**
+ Advise and arrange travel for corporate business customers (both individuals and groups)
+ Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
+ Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
+ Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
+ Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
+ Use positive telephone service techniques and act on special customer requests
+ Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
**What We're Looking For**
+ Passion for excellence in client service, including proactive anticipation of needs
+ At least 3 years of relevant work experience in the travel industry
+ Native GDS expertise (Sabre, Amadeus)
+ Professional communication (written and verbal)
+ Attention to detail
+ Act with integrity, and look after personal traveler information
+ Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
+ Resolving customer issues quickly and independently / with supplier
+ Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
**What** **You'll** **Do**
+ Advise and arrange travel for corporate business customers (both individuals and groups)
+ Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
+ Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
+ Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
+ Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
+ Use positive telephone service techniques and act on special customer requests
+ Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
**What** **We're Looking For**
+ Passion for excellence in client service, including proactive anticipation of needs
+ Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
+ Professional communication (written and verbal)
+ Attention to detail
+ Act with integrity, and look after personal traveler information
+ Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
+ Resolving customer issues quickly and independently / with supplier
+ Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation, so please be flexible and prepared to shifting schedules including night shift and weekends/holidays.
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The JAVA Software Developer will design, develop, deploy, and maintain
applications that support our travel services and business operations.
**What You'll Do:**
· Programming & Support: Perform complex programming tasks for legacy
system modernization into a Java environment. Modify existing
systems for cybersecurity compliance.
· System Migration: Migrate legacy applications to updated platforms, ensuring
alignment with industry best practices and maximizing system uptime.
· Troubleshooting & Optimization: Diagnose, isolate, and resolve software issues,
monitor system capacity and ensure applications' connectivity to vendor APIs.
· Documentation & Standards: Create software documentation and architecture
diagrams. Adhere to development standards and security requirements.
· Provide technical support for applications using Java, C#, jQuery,
AJAX, React, and SQL Server.
· Use Visual Studio 2019/2022 for development, ensuring compatibility with major
web browsers (IE, Chrome, Firefox, etc.).
· Add functionality to streamline backend processes and improve system efficiency.
· Execute disaster recovery procedures and provide Tier 2 technical support.
· Collaborate to define system specifications, design architecture, perform testing,
and document all source code.
**What We're Looking For:**
· Java Framework (3 years)
· jQuery, AJAX (2 years)
· SQL Server, Oracle PL/SQL, PostgreSQL (3 years)
· Visual Studio 2019/2022
· React.js (2 years)
· REST and SOAP APIs
- GitHub Copilot
- Claude Code
Preferred Skills:
· Knowledge of GIT source control.
· Knowledge of postman, SOAP UI, or other API testing tools.
· Experience in the Travel Industry, preferably development with Online/Offline
Booking Systems (Concur, Amadeus, Travelport+)
Educational Requirements:
· Bachelor's or Master's Degree in Computer Science, Systems Engineering, or a related field.
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The ASP.NET MVC Software Developer will design, develop, deploy, and maintain applications that support our travel services and business operations.
**What You'll Do:**
· Programming & Support: Perform complex programming tasks for legacy
system modernization into an ASP .NET MVC environment. Modify existing systems for cybersecurity compliance.
· System Migration: Migrate legacy applications to updated platforms, ensuring alignment with industry best practices and maximizing system uptime.
· Troubleshooting & Optimization: Diagnose, isolate, and resolve software issues, monitor system capacity, and ensure applications' connectivity to vendor APIs.
· Documentation & Standards: Create software documentation and architecture diagrams. Adhere to development standards and security requirements.
· Provide technical support for applications using ASP.NET MVC, C#, jQuery, AJAX, React, and SQL Server.
· Use Visual Studio 2019/2022 for development, ensuring compatibility with major web browsers (IE, Chrome, Firefox, etc.).
· Add functionality to streamline backend processes and improve system efficiency.
· Execute disaster recovery procedures and provide Tier 2 technical support.
· Collaborate to define system specifications, design architecture, perform testing, and document all source code.
**What We're Looking For:**
· 3 years of experience in ASP.NET / C# / MVC Framework
· 2 years' experience in jQuery, AJAX
· 3 years' experience in SQL Server, Oracle PL/SQL, PostgreSQL (3 years)
· Visual Studio 2019/2022
· React.js (2 years)
· REST and SOAP APIs
Preferred Skills:
· Knowledge of GIT source control.
· Knowledge of postman, SOAP UI, or other api testing tools.
· Experience in the Travel Industry, preferably development with Online/Offline
* Booking Systems (Concur, Amadeus, Travelport+)
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
**American Express Global Business Travel is dedicated to helping clients maximize the value of their travel programs through cost savings, exceptional service, and advanced technology solutions.**
**The Americas Product Deployment team implements, integrates, and maintains end-to-end travel technology solutions.**
**We are seeking a technology-savvy and innovative SQL Programmer to join our team. This role is responsible for configuring and optimizing technology solutions, ensuring end-to-end quality, and supporting operational performance. You will work closely with product teams and technology developers to deliver scalable and efficient solutions.**
**What You'll Do**
**Design, develop, and optimize complex SQL queries, stored procedures, functions, and database objects in Microsoft SQL Server (MSSQL).**
**Perform database performance tuning through query optimization, indexing strategies, execution plan analysis, and efficient use of CTEs and temporary tables.**
**Process, validate, and transform large-scale HR and operational datasets from multiple file formats (.csv, .xlsx, .txt) into optimized database solutions.**
**Develop automated SQL workflows and integrate data processes using VisualCron or similar enterprise scheduling and automation tools.**
**Collaborate with cross-functional teams to translate business requirements into scalable technical solutions while ensuring SLA compliance, data integrity, and operational efficiency.**
**What We're Looking For**
**3+ years of hands-on experience in Microsoft SQL Server (MSSQL) development, including advanced SQL programming, stored procedures, functions, and query optimization.**
**Strong expertise in database performance tuning, indexing, execution plans, and large-volume data processing.**
**Experience with SQL automation tools (e.g., VisualCron) and ETL/data integration workflows is highly preferred.**
**Proficient in analyzing complex datasets with strong troubleshooting, analytical, and problem-solving skills.**
**Experience with Microsoft Access, Excel, and HR or staffing-related data environments is an advantage.**
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
**Global Service Desk - Level 1 Team Leader**
_Job Description_
Reports to: Head of Operations, APAC/IND (Geoff Gemoto)
Locations: Manila, Philippines | Gurugram, India
**Role Summary**
The Level 1 Team Leader is responsible for the day-to-day leadership of a Global Service Desk triage team, serving as first point of contact for approximately 30,000 GBT end users worldwide. Operating within a 24/7, follow-the-sun support model across our Manila and Gurugram hubs, this role drives high-quality first-contact resolution, strong team performance, and a culture of continuous improvement.
This is a people-first leadership role. You will coach, develop, and support a team of L1 Analysts - many of whom will be newly onboarded - ensuring they reach and maintain the competency standards required to deliver excellent service to our colleagues across all support channels.
**What You'll Do:**
**Team Leadership & People Development**
+ Lead, coach, and mentor a team of Level 1 Service Desk Analysts to achieve individual and team performance targets
+ Build and sustain a collaborative, high-performing team culture aligned with GBT's values and code of conduct
+ Conduct regular one-to-ones, performance reviews, and structured coaching sessions focused on quality, speed, and customer experience
+ Identify training and development needs; support colleagues in completing onboarding modules (Articulate/Workday) and progressing beyond them
+ Manage employee relations matters, including performance improvement and corrective action where required
+ Support recruitment and onboarding of new team members, including interviewing and assessment
**Hub Operations & Service Delivery**
+ Oversee daily L1 triage operations, ensuring consistent first-contact resolution, prompt escalation to L2, SLA adherence, and process compliance
+ Manage shift schedules to ensure optimal coverage across a 24/7 follow-the-sun model; maintain attendance targets and handle unplanned absence effectively
+ Act as an escalation point during your shift for complex or sensitive issues, coordinating with L2 colleagues and Team Leaders in other regions as needed
+ Ensure all support channels - phone, chat, email, and ticketing - are staffed appropriately and delivering consistent service quality
+ Perform on-call duties as required
**Onboarding & Transition Support**
+ Play an active role in embedding new starters into the team, ensuring onboarding curricula (built in Articulate, delivered via Workday) are completed and translated into day-to-day practice
+ In Manila: support the integration of colleagues transitioning from CWT to GBT tooling and processes as the broader CWT migration programme progresses, maintaining team stability and morale throughout
**Performance Monitoring & Reporting**
+ Monitor and analyse key L1 metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), ticket volumes, and SLA adherence
+ Identify performance trends and take proactive, targeted action to address gaps before they affect service levels
+ Provide regular reporting and insight to the Head of Operations; participate in operational reviews and contribute to data-led decision making
**Process Improvement & Strategy**
+ Identify L1 process gaps and recommend practical continuous improvement initiatives
+ Lead and contribute to team strategies, goals, and operational projects set by the Head of Operations
+ Facilitate regular team meetings to review performance, share updates, recognise achievements, and align on priorities
**What We're Looking For:**
**Education & Experience**
+ Minimum 4-5 years of experience in IT support or service desk operations, with at least 1-2 years in a team lead, senior analyst, or supervisory capacity
+ Proven track record of leading or mentoring others in a high-volume, KPI-driven environment
+ Bachelor's degree in Business, Information Technology, or a related field is advantageous; equivalent practical experience is equally welcomed
**Core Competencies**
+ Strong people leadership: able to motivate, develop, and hold a team accountable with empathy and clarity
+ Excellent communication skills - written and verbal - with the confidence to engage across all levels of the organisation
+ Analytical mindset: comfortable reading performance data, spotting trends, and translating insight into action
+ Resilient and adaptable; able to manage competing priorities and stay composed under pressure in a fast-paced, shift-based environment
+ Collaborative approach to working across geographies and with peers in other regions (NORAM, LATAM, EMEA)
**Technical Knowledge**
+ Working knowledge of IT infrastructure: operating systems, hardware peripherals, and networking fundamentals
+ Experience supporting enterprise tools and end-user environments
+ Familiarity with ITSM/ticketing platforms (e.g. ServiceNow or equivalent); experience with L1 triage workflows is essential
+ Exposure to onboarding or learning platforms (e.g. Articulate, Workday Learning) is desirable but not essential
_This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel (Amex GBT). No disclosure or use of any portion of this material may be made without the express written consent of Amex GBT._
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The JAVA Software Developer will design, develop, deploy, and maintain
applications that support our travel services and business operations.
**What You'll Do**
+ Programming & Support: Perform complex programming tasks for legacy system modernization into a Java environment. Modify existing systems for cybersecurity compliance.
+ System Migration: Migrate legacy applications to updated platforms, ensuring alignment with industry guidelines and improving system uptime.
+ Fixing & Optimization: Diagnose, isolate, and resolve software issues, monitor system capacity, and ensure applications' connectivity to vendor APIs.
+ Documentation & Standards: Create software documentation and architecture diagrams. Adhere to development standards and security requirements.
+ Provide technical support for applications using Java, C#, jQuery,AJAX, React, and SQL Server.
+ Use Visual Studio 2019/2022 for development, ensuring compatibility with major web browsers (IE, Chrome, Firefox, etc.).
+ Add functionality to streamline backend processes and improve system efficiency.
+ Complete disaster recovery procedures and provide Tier 2 technical support.
+ Collaborate to define system specifications, design architecture, perform testing, and document all source code.
**What We're Looking For**
+ Java Framework (3 years)
+ jQuery, AJAX (2 years)
+ SQL Server, Oracle PL/SQL, PostgreSQL (3 years)
+ Visual Studio 2019/2022
+ React.js (2 years)
+ REST and SOAP APIs
+ GitHub Copilot
+ Claude Code
**Preferred Skills:**
- Knowledge of GIT source control.
- Knowledge of letter carrier, SOAP UI, or other API testing tools.
- Experience in the Travel Industry, preferably development with Online/Offline Booking Systems (Concur, Amadeus, Travelport+)
**Educational Requirements:**
- Bachelor's or Master's Degree in Computer Science, Systems Engineering, or a related field.
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
**What You Will Do**
+ Application testing (both front (UI) and back end (API))
+ Application validation for bug fixes and new functionality/enhancements
+ User story creation and prioritization
+ Assist with managing a product backlog
+ Attend internal meetings with collaborators for an array of projects and initiatives
+ Release planning
+ Incident management
+ Defining and recording guidelines
**What We Are Looking For:**
+ At least 3 years of Business Systems Analyst experience or the equivalent
+ Solid travel industry background
+ Excellent oral and written communication skills
+ Scheduling flexibility to support product releases
+ Ability to work under minimal direction
+ Comfortable working in a dynamic team environment
+ Building and maintaining relationships with relevant support teams
+ Loves to document!
+ Passionate about exploring process improvements
+ Working closely with a development team to bring new functionality to life
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and providing leading-edge technology solutions. The Enterprise Profile Platforms Services team implements, integrates, and maintains the end-to-end travel technology solutions.
The Enterprise Profile Platforms Services team seeks technology savvy and innovative individuals to join our team. This role is responsible for configuring technology solutions, ensuring end-to-end quality and operational performance. In this role, you will be working with the product team and technology developers.
**What You'll Do on a Typical Day :**
+ Upload files to Online Booking Tools to create, update, and delete traveler profiles
+ Monitor, triage, and work fallout when records in initial upload files failed
+ Upload log files to shared drive to enable faster troubleshooting when needed
+ Adhere to SLAs, contractual agreements, and legal compliance
+ Identify improvement opportunities and determine solutions to achieve business goals
+ Ability to work with ambiguous definition or requirements and produce tangible solutions
**What We're Looking For :**
+ SME with Microsoft Excel
+ Significant experience with delimited flat files
+ Experience with one or more GDS systems
+ Ability to think analytically and conceptually
+ Analyze complex data, identify improvement opportunities/solutions to achieve goals
+ Creative technical problem solver
+ Self-starter who works well independently and in a team environment
+ Self-manage your workload and able to handle multiple, complex customers with competing priorities
+ Ability to drive results
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
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